Sony India Complaints & Reviews

This to bring to your firm attention that a damaged sony android tv (Model x8500f, 49") on 09 feb, 2019 was delivered without quality check.

During the installation of the tv on 09-02-19, it was noticed that the hdmi2 port was not functioning. It displayed a message 'no signal'. Also it does not support my sony home theater system (Model e3100), apple tv and fire tv. The demo guy (Technician) informed me that the hdmi2 port would work only with dth set top box.

I purchased a set top box about a week ago[protected]. The delay was due to my work commitments and outstation home visit. But still the problem persists.

Thereon, i contacted the installation technician again to discuss about the problem. He confirmed to me that a factory damaged product has been delivered without quality check. And also instructed me to contact the sony outlet from where i had purchased, asking for product return and replacement.

Hence, as being told to me, i had registered a complaint (Id[protected] at sony call center and repeatedly contacted them regarding the same.

Its highly frustrating to see no effective resolution been taken at your end to resolve the issue.

I have serious questions for which i seek clarification from your end:
1. On first place, why was such expensive products delivered without appropriate quality checks?
2. Why was i misguided by the installation technician, due to which i had to bear additional expense?
3. Why is the customer service centre so lethargic and irresponsible towards the persisting issue even after repeated follow ups by customers?

With the kind of experience with your organization, i don't believe that the company values their loyal customers and seeks to ensure customer satisfaction and service.
I am also escalating the matter to the consumer court seeking justice. I feel cheated as a customer for having purchased the damaged product and to witness such cold erratic response on this case.

Since there has been a serious lapse on resolving the issue, i would like you to collect the product back and refund the amount. There are numerous other brands who are considerate towards their customers and take effective steps in resolving their problems promptly.

Thanks,
Padmabhushan jain
[protected]

Dear sir or madam!
My name is shimon kanar, i live in ecuador but purchased my sony receiver model str-dh590 from amazon.com.
Whatever i have tried i did not succeed to get my subwoofer to sound. I have tried all the setups of speakers but for vain. I know that this sony model need amplified subwoofer speaker.
Is there anything that i can do or maybe turn to a professional help of sony service station.
Order no. From amazon #[protected]
Date of purchase january 4 2019
Serial no. 8804535
Model str-dh-590
Yours faithfully,
Shimon kanar

Sorry to say but I am really disappointed with your poor after sales service and communication. I have visited service centre with the issue of cracking sound in loudspeaker ref. workorder no. W[protected] dated 23 Nov 2018. Unfortunately the day after service centre handed over the handset I found the same issue with the loudspeaker and again I had to visit the service centre for the same issue. This is really very annoying to visit the service centre for a single issue and keep the device at service centre for a long period. I have urged to provide a replacement unit of the same as they said there's a hardware issue which technicians denied to accept later. They took the phone second time for observation with workorder no. W[protected] dated 11 Jan 2019. However after weeks they couldn't find any issue where I faced the issue and showed them, even they agreed with the issue earlier. I tried contacting multiple times through the channel https://support.sonymobile.com/in/contactUs/ regarding the unsatisfactory service but this could not also help. From 11 Jan 2019 that defective phone has been kept in your service centre for observation till today. I hardly got the chance to keep the phone in my hand and rest of the time it's given to the service centre in the name of observation. However will it ever be replaced or I will loose my warranty by keeping it in service centre after investing huge bucks for a phone? do you offer this kind of after sales service for a high price device? This is my last request to provide the replacement regarding the issue which caused me to suffer such troubles and inconveniences a lot.

I had subscribed for sony liv subscription of Rs 49 but even after unsubscribing the same I am continously being charged Rs 49. In December'19 I was charged Rs 99 as subcription charges. So basically I am being charged Rs 49 & also Rs 99 even though I dont have any Sonyliv subcription.

I had mailed Sony India customer care many times but still there is no solution on this.

Never subscribe to sonyliv

The manager
Sony
—
Dear sir,

This is to bring to your attention that i had purchased a sony android tv (Model x8500f, 49") on 09 feb, 2019.

Its very disappointing to inform that i have received a product with factory damage. Recently it came to my attention that the hdmi2 port always displays pop up message 'no signal'.
Immediately i registered service request (Id[protected]. One of the sony installation technician visited and assured me that hdmi2 would only work with a set top box. Hence, i bought a set top box, but the problem persists.

I am extremely disheartened with the quality of product delivered and service centre response to the matter.

As the case, i would like the product be returned or collected and be reimbursed for the same as the earliest.

Hope for a response on the incident soon.

Regards
Padmabhushan jain
Mob. No. [protected]

We had purchased sony home theater model - ht-iv300/m bearing serial no. 3380387 on 28th october 2018 from croma, malad. After a few days of normal performance, the amplifier developed some issue, which influenced the bass to a considerable level. We then placed a complaint with sony consumer care on the 17th of december, 2018, after which their engineer came and insisted on replacing the woofer. They sent a new woofer, but the problem persisted, as the fault was in the amplifier. The engineer thus took the amplifier with him telling us that they will get back to us after checking it. After a few days, they called back saying the amplifier is fine and we may collect the new woofer with the existing amplifier. On repeated complaints that we need the amplifier replaced, as the fault is in amplifier not in the woofer, sony still insisted on replacing only the woofer, not paying heed to our request of comparing the amplifier with a new one to make sure. Our last reply from sony was on 12th feb 2019, wherein they denied to replace or repair our amplifier. Authorised service centre: m/s. Metal tech job no.: j90076390 sony complaint no.: 52482141

Helo team sony ap / jp / rest of sony*

Here locally sony in chennai is taken wrong directions, the subsequent chain of emails has enough proof for the same & we are waiting to know the next level of action with proper consent across sony as appropriately as possible & close the issue with some lessons learned & action points to fulfill the gaps as needed..

Let's make sure we are on the same page o[censored]nderstanding for well being of the same.

Rgds

Anjaneyulu vema
Ph#+91+[protected]

Hello,
Manogaran here i bought a 49inch tv in the month of oct 2017 and after 3 months my tv display was flickering and i contacted the service centre and they refused to replace the display as the tv is in warranty they are supposed to replace it but they didn't do that and after a long conversation they accepted for the replacement. After a week i have extended my warranty for another 2 years. So i have warranty till 2020. Now i'm facing same issue with the display that it's flickering and i contacted the service centre they refusing to replace the display. But the tv is under warranty. Sony company is making me fool and cheated me. My money is totally looted by sony and i'm here helpless now. I want sony to replace my whole tv or refund the money i paid for the tv. My money is totally looted and wasted here... I need a proper solution.

Call me at [protected].

All of a sudden my tv got a display issue there was no physical damage at all

We buy expensive products to use it for long and pay emi's even though we are unable to pay at once and have quality products

If your quality is not as we expect which will turn bad in couple of days don't call it a brand &sell it for such high prices

We call for support which is totally denied and top of which you want to charge again even though its a quality issue
Why should we go for brands n pay high prices and don't get proper support and in turn pay money while in warranty?

Can some one get back to me at the earliest

I called customer service raised a complaint, they informed will be sending a technician.. Who did not come again i had to call and take the phone no i request him to come.. He was totally acting weird... He said he has aother appointment how ever will come check for 5 minutes and go

He came saw the issue said will certainly tomorrow, never came back

I called customer care later they said it will cost me why should i pay for something when the damage happens while in warranty.. And its not a physical damage moreover the person said will contact the team and come tomorrow to repair which dint happen
I called customer care and they never bother to resolve it

I want this to be addressed at the earliest or replace my tv

[protected]@gmail.com

I purchased on sony 4k oled tv 65 " on 8.10.2018
At bajaj electronics dwaraka nagar visakhapatnam
But problem start few days coming my tv shown
Optimise the display by running panel calibration tv will turn off automatically after 30 seconds to start calibration, and turn on again automatically after about 10 minutes.

K sanjeeva rao
D. No.49-53-9/5
Flat no.40 4th floor
Balayya sastri layout
Visakhapatnam
Andhra pradesh
Cell no [protected]

On 24/12/2017 we bought sony led tv klv40r352e from sathya agencies ramanthapuram - 623501tamilnadu for rs38700.
From 20th nov 2018 onwards in that tv the display not working. We complaint to the respective agency regarding this defect and they taken the compaint. Service request id is 51552322. One week after a service person came city electronics madurai and checked the tv and told to us there is some water particles inside the tv so the warranty won't cover. Even though we explained there is no possible way from our side for getting water inside the tv. He also very well know that he only opened the tv wraper which is covered on the outer layer, but for the payed service he didn't response properly and he didn't tell us how the possibility the water enters. He didn't give any job card. Our home also fully concerated roof only there no possible way to get water inside the tv in our home. But the agency and the sony customer service didn't understand our quary and simply in stand with payed service only. They charged up to rs20000 for repairing which is not affordable for us. Please taken this concern and do needful to us.

Dear md sony india,
I am not sure that this message will solve my problem or not but i am writing it just as an additional step. I purchased a genuine sony headset wi-c300 which stopped working after 30 days. I went to nearest sony center (Star electronics, naraina) to get it exchanged and the sony center provided me with 3 damaged headphones one after other. I went there weeks after weeks and every time i got the same "i don't care"attitude and a damaged headphone. They even refuse to give me a consumer copy of the job sheet. Lastly, i complain about it in consumer helpline which i informed you by sending dozens of email. I don't know that anyone actually bothered to read it or not beacuse i did not get any response. I was asked to wait for a response while management decides on my issue and every time i call your helpline i am only transferred from one line to another without any solution to my problem. I even sent you a written complaint letter regarding the issue and send it to you via speed post. Your employee's response to attending a problem is beyond pathetic. All they do is transfer calls, don't reply to emails, don't understand the problem and make unnecessary personal attacks on a consumer. I request you to look into this matter and take the needed action soon.

Hi,

I wanted to bring it to your notice that, i had an issue with sony bluetooth earphone and submitted on 31december2018 to vigneshwar services (Job card number - j[protected] who are sony authorized service centre in bangalore. They initially said i will get a replacement product in weeks time (They would make me a call) as soon as they receive the stock, however, they didn't make any call to me even after two weeks, and when i reach them they informed me that, they don't have particular model and its been stopped. Hence asked me to go for upgrade and i should pay the difference in price. I have informed them that i don't want any upgraded model and i don't want to continue with sony anymore, hence asked them for a re-fund. Every time i make a call they will inform me that, they will call me in 10mins but it never happens. It more than 45days of time and till now they did reach me to inform the status. And when i approach they just tell they will call me in couple of minutes. I have spoken to two executives all the times named (Priya and marzeena). Please intervene and help in getting a proper solution.

Sony dealer - sabharwal electronic and sales, having office at - 1j-6, k. L. Mehta public school, aryasamaj rd, new industrial twp 1, new industrial town, faridabad, haryana 121001

And mobile number - [protected]

Is not selling sony original tv's.

We are his customer. When we went to buy sony tv, they have recommended us to buy assembled tv of sony branding with all the smart tv features, at rs. 25, 000 without bill and gst

Unfortunately we got fooled by him, and burnt our hands in the deal..
And tvs now are as good as dead.

But we want that this should not happen with other customers, and you should cancel his dealership from immediate effect.

Thanks and regards

Saurabh khanna
Hand phone - [protected]
E-mail id - saurabh. [protected]@gmail.com

I have purchased led tv from sony india on 08.04.2017 vide bill no. Sct29. Within a period of 9 months there were faults observed with respect to led panel and complaint booked which was resolved by the sony customer care with 1 week and informed that the warranty is available for 2 year for panel hence, no amount was charged.
Now again the led panel has become faulty, the complaint in this regard is raised to sony authorities on 27.12.2018 but no action has been taken till date and whenever i call the customer care center, they tell one or the other reason and disconnect the phone connection.
Now, i am forced to raise complaint in this forum with a hope for taking action against such companies and do justice for me.

Regards,
Anil kumar b m

My Sony tv stop working after I switched on after returning from a holiday, despite keeping the power off. Even thought it has 15 days since I raised the complaint and called many many time for follow up, they promise a date and don’t keep. They change their stance every time . The service without even checking anything expect power declared the mother board is gone . Horrible expensive service . Very poorly managed for a world class company . More like thirds class service

Sir i purchased sony led smart tv model name is klv-32w672f from sony retailer vasantam co.in nager coil kanniyakumari tamilnadu on 2/11/2018. On the screen of the tv is showing black black grains on the inside and the screen is not exactly accurate, it has only been 3 months and the problem has started from now on, so i request you to kindly resolve my problems as quickly as possible. Should go.
Thank you.

I have purchased sony bravia in nov 2016, dealer did not educate for extended warranty. After 2 years i am facing some screen issue and service engineer told me pl change your panel. It will be cost of rs. 20000. We are using your product from last 15 years, but this time it is internal problem in tv. If i will pay 20000 for panel then we will purchase a new tv. It is a question of product quality.
Your manufacturing team is using chinese parts. If we are interested for chinese product then they are available at cost of 15000 to 20000 with same futures.
Sony charged three times premium for product quality and reliability but you manufactured low class of product.
Pl check my tv panel and change tv panel with any cost.

I was purchase tv 43x7002e on 30 mar 2018 vide inv no. [protected]. After some time show small size spot on screen.in month of october that size was increasing and half screen show black. I was complain to customer service sony authorised service he come to surveyed but he u are break this tv. Tv is under warranty and he say this tv was not covered under warranty. And also he forcly take without any repairs 236 rs conveye charge.

Sir i request to my tv covered under warranty period and replace the screen with covered warranty periode

Dear team,

I'm writing this mail with a unsatisfied & very bad experience with sony service centre team of lajpat nagar delhi

The radio set was handedover to this service centre in month of nov-18 as the set was not working, which returned back stating that batteries are down and they have checked the set it is fine but when checked with new batteries set still doesn't work.

Radio set was again given back to same service centre in month of dec-18 now i was updated that this set does not have warranty (It means when set was provided in nov month they have not checked anything just lied with customer)

Now today when i visited service centre to take my set back i was surprised the way this team take care of electronic items of customer the batteries was inside the set which were leaking in a manner that whole set was filled with leaking battery and even the desk of service centre has drop of same liquid coming out of batteries from radio set

Need to know who is responsible for damage this leaking batteries have done to my set and mishandling of customer items which are placed at service centre

Please note - on service centre employee request only i have handedover batteries along with set as they were not having batteries at their store to check the set.