Sony India Complaints & Reviews

I bought klv-49w672e sony led tv on 24 nov 2018. Today technician came for demo. Tv didn't start. He said that it's the problem of backlight and took a part for checking. We bought a sony tv because of trust we had on sony, but we had very bad and frustrating experience! This was not expected from sony! I tried contacting sony through mail but their website says 'live chat is currently offline'. So i had to write here.

My name is swadesh, i bought sony bravia led tv 43inch on 16th september 2018 and its been a year, 2 days back automatically machine stopped working and at the same moment i lodged a complaint to sony customer care but they replied me that warranty will not be covered as its out of warranty, however i was geeting same features in some other brand television in half of the price but i decide to pay high amount expecting it to be quality and now company is also not taking the responsiblity. Kindly request yout to take some action so that if consumer pays high amount they must get quality product. For further queries you can reach out to me on [protected]

I brought a new soundbar from flipkart, the one i received has a defect that its hdmi-arc is not working, i contacted the authorized service center madonna care, allen's cube, paradise rd, janatha junction, vyttila, ernakulam, kerala 682019 ph:[protected], they said they will replace the part subwoofer within 1 week. Its almost one month and they said sony haven't approved the replacement.

I had purchased mhc v21d from vijay sales, dwarka, new delhi on 12 oct 2018. I had bought this system for fm & blue tooth facilities.
The fm in the system does not catch any channels. I had lodged a complaint with vijay sales and one expert from ace electronics services, rajouri garden visited us. After inspection the logic he gave was that our house does not catch any fm channels. This is absolutely astounding that a small transistor catches all the fm radio in the house but not this brand new sony system.
I think there is something wrong with this equipment which requires either repair or a change.
My contact details are given below.
C2c/12/79
Janakpuri
New delhi-110058
Mob : [protected]/[protected]

I am including the copy of invoice. Requestfor an early and prompt repair/change of the system.
Thnx

I have been using my xz1 for about 8 months now i got a crack in display the screen is good but the lcd has broken. The service center said that phone cannot be repaired and there is no way other than selling the phone to them for lower than 60% of the market value i have been recommending sony phones but now i am not going to recommend sony. They cannot repair their phones and the products are too fragile. Now i paying a huge price to get phone replacement

Saketh vadamodula
Thu, nov 22, 10:41 am (6 days ago)
To sonyindia. Care

Hi,
Request id:51248819 is assigned to s. S. Technologies.
These people came took service charge 250 and said software needs to be updated gradually. They will come back with previosus version softwares.
They came back after 3-4 days.
Checked and said they are not able to update my tv is having problem.
I asked them to loop me in mail that they will submit to you.
Its been 1 week and that didn't happen.
First of all its android tv worth 60+ k., android why i its cant be updated i don't know. I called professional help from you people and i didn't expect this, saying it cant be updated.
Since i clearly saw the update is acceptable by my tv.

I would request this need to be looked in depth and i am not ready to pay now anything.
This is not expected from sony and i request for a better approach in solving my problem.

Regards,
Saketh

*
This complaint was logged a 2 weeks back and i also requested for update and till now i didn't find anything.
I had a guarantee for 3 years which was over 1.5 months back and now coming saying your tv has problems, its more than 60k and we buy sony for durability long ability and service.
This is unprofessional-ism from their part.

Request to take it up and perform required actions

About 18 months back, as my 40 inch sony tv ex700 was not working the sony technician said that the power board had to be replaced as repair will not make the power board last. Sony replaced the power board for rs8000. About 4 weeks back the tv again stopped working. Sony technician javed from aaree info services comes and says power board has to be replaced again. I asked them why not repaired - he takes power board to taussef at aarvee info services who says the power board cannot be repaired and so has to be replaced. Then tauseef calls and says the power board is not available and i will have to buy a new tv and i should look for exchange with the sony dealer directly. I said that is a big expense and he said he will write to sony ho and see what can be done. I have been waiting for sony ho reply - no reply has come for over two weeks now despite my follow up with tauseef.

Now for the shocking news. I called a local tv technician to check the tv - he tells me that your power board and motherboard are perfect and the back light is an issue. He repairs it for rs6000 and its working fine

Point no.1 - is sony service centre (Aarvee info services) qualified to repair tvs - they can't even identify the problem

Point no.2 - is sony service centre paid for pushing customers to buy new sony tv

Please note that the sony person also takes rs240 for visit charges - for wrong diagnosis.

Dear Sony,

I've had a very long and strong relationship with you... But now I'm afraid our relationship has come to a very strained and bleak future...

I started with your Walkman and most recently bought your noise cancelling headset... MX2. in between, I've had many, many of your products from Mobile devices to televisions...

I endorsed your brand with almost every electronics purchase. I currently...

Respected sony tv i have a complain about the score card shown on the sony six channel.
Every countty has iys own unique scorecard so why don't the channel displays the original scorecard.
These days india tour of australia in this the original scorecard of australia is not shown instead of this the channel is showing its score card. So it'sa hummble request plz show original scorecard of the respected country.

We have bought the tv in 2017 october. Trusting the brand. Exactly after one year, tv has display issues. Technician visited and told that display is under warranty for 2 years so, we have to pay for transportation charges which were around 2500/-. Now after the display replacement in sept 2018 again in nov 2018 we have the same issue.

Disgusting.
Every 2 months if we have the same issue, then what is the purpose of purchasing tv with such hefty amount.

I need the defect tv to be replaced with a brand new one else the entire amount to be refunded.

Ordered By: NEEL SAGAR
Order ID: 67341563
Receipt Date: 21 Nov 2018
Billed To: Debit Card
Pack: Premium 6 Months
Expires on: 20 May 2019

Date of Incident : 23 November 2018

Because of India tour to Australia, i recently visited your sonyliv.com. As it appeared to me that the site shows 5 minutes delayed telecast of the match, you have to register first and have to buy premium package to enjoy the live services and all the other shows which are present on sonyliv.com. Then i registered into the sonyliv.com and bought the premium package for 6 months which costs INR. 299. I watched the first T20 international between India and Australia without any interruption. But due to some reasons I couldn't watch the Second T20. But when i visited the site to Watch the Highlights of the Match, it repeatedly shows this message "This video is restricted from playing in your current geographic region" and when i tried playing movies it also showed the same message.

I want this issue to be resolved as quickly as possible. I never expected this kind of services from such a big multinational company.

Regards
Neel Sagar Mengi

My tv has not been working from 15 days onwards, i already made a complaint to your service and i called you so many times however service did not responded. Clearly, this is not the way to deal with the customers, i hope this complaint going to work, we are facing a lot of obstacles due to absence of television, the problem is picture is not displaying and i need emergency sony authorised service

Have bought a sony 55" oled tv on 27th oct'18, delivered on 28th oct'18 and installed on 30th oct'18.

Service request id[protected].

Post installation i have realized that the product that was delivered and
Installed was a damaged product. It worked for a day and the display screen
Stopped working.

Have raised a complaint with service request id[protected] on 4th nov'18,
The service engineer visited and till today there is no response. Do not
Understand the reason for the delay.

Request the concerned department/ individual to treat this on priority and
Help with the replacement

Hi,
I have purchased sony led tv on 30 oct 2016. The display is cracked from inside. I have no idea how but we need your help on fixing this issue. Is it possible to get it repaired by replacing the display or please suggest us what are we supposed to do.
If the issue can be fixed through repair please let us know the estimated cost and service. We have paid 62, 990₹ and it’s really heavy if we have to bare replacement cost so i request to provide us the consideration or any discount if possible on the service. Quick response is appreciated.
Thank you

My daughter gifted me a sony dsc220/ncin5 in march 2016 purchased from vijay sales, prabhadevi, mumbai.
After using for 3-4 occasions, the flap that covers camera's charging point
Became loose and it remains in a hanging position now also.
I was in usa from july 2017 to june 2018 and the warranty period (April 2018) was over when i returned to india.
Can the manufacturing defect be rectified now by sony free of charges?
Thanks,
Sabita rout
[protected]@yahoo.com

Battery backup problem.. Service centre yet not resolving my problem.. They are saying that you have to pay extra charge, my phone was in a warranty period.. Then i said service centre why should i give a extra charge then staff was said ok then give it hear i will call u tomorrow. After 1weeks i bring back my phone the problem was same. What should i do now?? Only 5 months old phone

Hello sony team,

Greetings from one of painful customer!!
Categorically, i don’t know how shall i come out from my problem? As i described in various email communications.
All email communications are enclosed with this email for your immediate reference.
But, absolutely no proper supports, updates and services are being initiated and extended by sony india team.
A. Are you truly taking-care of your fruitful customers?
B. Do you understand the value of your customers?
C. It is really a pathetic experience i had with all of your team members? With huge brand name in indian market.
D. No one is understanding the customer pain and value.
E. I had several telecom with your customer toll-free number and no firm commitment received from them.
F. They were just distracted the customer’s mind..

I am awaiting the firm commitment & solution from sony’s top management within two days.
If not happened, i will take it up in different ways of approach, which will be a more harsh way & a heavy impact to your brand name.
Regards,
Padmanaban, radhakrishnan

Acco. To me sony is not a trusted brand because i buy a sony bravia tv which costs too much according to their specification before less than a month (28-oct-2018) but i dont know how televsion's display gets spoiled internally but there is no scratch on the screen nd the technician said" this is a physical damaged and warranty is not applicable. May be, it means sony is using very cheap quality products~ and as compared to sony other brand is giving us very good specification with in cheap price according to this ~
And repairing costs approx 5, 700 rupees aswell as ask us to give 1000 ru[ees advance...

I brought sony 32 inch tv whose model is 32R422B in September 2014 with rs 30200.it works perfectly up to October 2018.there are horizontal parallel lines on screen .I gave a complaint to sony Customer service team. Sony techneions asked to change the panel or display whose cost is above rs 20000.Sony don't have technical persons.Sony technical person told only to change the panel or display. I never suggest to my friends neighbours to buy sony products.I demand to sony don't sell to the customers cheep products. Sony has good in the brand only .their products are very bad.i demand to sony to repair my tv with reasonable price with rs 2000 or 3000 .thank you to view my complaint on sony

Dear team, i am your very old customer and i am having 2 models of television at my home, in which onemodel kdl40hx850 has complaint and the complaint no: 51218911, and it is not yet resolved, inspite of resolving the problem the showroom guys are asking us to buy a new one, how can we trust when we purchased a led of worth 80000/- and there is no replacement of part, then it is better to go new one but not the sony. We have enjoyed having sony television a lot at home but it is very poor in service, i am looking for my other tv model to be replaced with new one surely but not sony...
Sony being an international company we never expected this bad service..
If you people have any good will, kindly check and arrange any resolution to my complaint as early as possible.