Sony India Complaints & Reviews

Dear sir,

We have purchased sony tv for rs 79, 000 because of good brand name in market. This is new tv purchased 23/06/2017 just 1 year 6 month old we have taken in instalment details attached suddenly morning when i have on tv there is vertical line in screen and night it was fine before going to bed.
I have raised the complaints to customer care on 7th january 2019 and i was told to pay rs 200 service charge for...

Tv has a issue with LCD and cannot be sorted. we can hear it but display has gone so images are not visible. screen has blackout due to which we are having proplem.
Display is not working .audio is working but display is not visible. And it not properly sorted by the customer care executives. Toll- free number is also working.
Kindly see to it as soon as possible...

3 years before we purchased a sony bravo from ekm, after 3 year its get complaint, service engineer visit and give an estimate bill for service rs 120000, now in our market new tv available for this price with warranty. Dont consider sony as a premium brand very bad quality product, i request everyone don't purchase any sony product. If we — give any complaints in there mail id no use no response from there side...

I have purchased tv on 3/11/18 and installation is done on 25/11/18. Due to improper installation my tv fell down from the wall mount and now we could see the blurry images on the right side of tv. I have called the technician to let him know the issue but he is not answering my call.

Request to do the needful in this regards by sending technician...

I purchase the sony hdd but some problem is not initialized. So going to service center in vashi, so not having proper service to the service center. The reception person his taking very roughly,

I purchase any hdd do not having the warranty card i tell them check online and see to my purchase bill

I request to send my hdd duplicate warranty card and solve my issues....

We had purchased a 43 inch sony tv with 1 year warranty on 1 jan 2016 for 80, 300 rupees along with a stabilizer. Before the completion of 3 years, we find some horizontal lines on the tv. The sony company says that we need to change the display panel and that it costs 29, 000 rupees. This is a huge sum for us. Please advice what needs to be done to solve this problem....

Sony bravia tv kd 43x8200e serial no. 8007888 purchased on 28-sept. -2017
Fwd: re:'sonyindia=[protected]'ref. : ccc id: 51170630, job no. : j82922637

Dear mr. Amit pange,

Wishes for a happy new year.

Please recall your visit to my residence in rrcat, indore on[protected], to cross verify the sony bravia tv panel's internal problem (4 white glowing spots when tv is on, which is a rare problem...

We have sony make handy cam model hdr xr100e past 8 years working well. Now my handy cam lcd cracked marking in 3 places. I spoke to sony customer care, they gave sony authorized service center in adyar smart care. They says this model spares absolutely we can't able to do service.
I will be proud for using sony products but unfortunately service not satisfied.
Pls solve this issue asap.

With regards,
br...

I purchased the sony kdl 42w900b 3d led tv in 2015 from kohinoor mira road. Itworked for one year and two months and then just turned off. I made complaint to get the issue fixed, service centre tech came and informed that the budget to repair it will be 8000 plus taxes. We did not get it repaired as we were going out of country for one year. After some time when we came back to india and now when we called to get it repaired the estimate...

To
The md/ceo
Sony india
India

I had purchased sony bravia 32" led model klv-32r482b in dec, 2015 and now within 3 years, sudden blurring of images on display with white/black/blue vertical line is developed since two days.
My issue is how it is happened to the panel of a reputed company within a short period of 3 years and it questions the credibility and reliability of sony. Expecting an immediate...

I have brought a LED TV Model No:KLV 32 R 202 F IVS, Product 8D No: 18975101, Seriel No :8094472, at 24/08/2018.At that time he issued no gift pack.But that time ie ONAM SEASON all appliences showroom isseued gift included with SONY TV a POWER BANK.Later I connected him direct and by phone he told neglegence talking from him.He told me the gift pack will immerced on KERALA"s flood on the month of August 2018 at ERNAKULM regional shop.So take...

Sony tv model sony led 81cm klv-32r402a purchased on 2014 suddenly double images shown on screen, contacted customer care and technician visit home and said lcd panel needs to replaced. Now they say parts is not available, is it true for only 3 year old tv parts is decommisioned?

So you are reqested to please arrange to change the said pannel board in free of cost. Every reputed company changed their defective product in free...

I have purchased sony wi-c400 wireless headsets from elante chandigarh. Iam facing the problem to connect with any other phone after disconnecting from one phone. It takes more than 15-20 minutes to discover again. Otherwise i have to reset it to connect to another phone. I called on toll free number but i was not satisfied. So please suggest me the solution for this problem....

I purchased the tv from vijay sales, mumbai on 17.06.2018.. 3 days back while watching black vertical lines appeared on the tv. The service engineer diagnosed as a damage to the led screen. Since nobody touched the tv while it was on we disputed his claim. However we got call from sony that the repair cost will be rs. 9500. We do not understand why we need to pay repair charges within the guarantee period. We expect a more reasonable reply...

Purchased on 26th. June 2014. Amt. Rs: 34, 400/ by cheque.
Dealer: sony world or sony center - chembur east -
Opposite to vijay sales chembur, suman nagar.

For the past one month noticed
Vertical blue lines at the start for one minute and later pictures fine.
Called service center wega electronics, chembur. One mr. Mahesh attended, collected rs: 240./ did nothing. On a second call he came and told...

I purchased sony bravia kdl43w800d in october'16 which i realised was a big blunder now. Just 2 years passed and the tv display panel stopped working. Sony india is just cashing it's brand name with such showpieces that are good for nothing
The repair cost cited was 21000 ₹ almost 30% of the purchase cost
Looking for repair at an affordable cost because it was definitely a fault from company's end...

I purchased sony bravia kdl43w800d model exactly 2 years back and the display panel stopped working one fine day. Without display and sound the tv has become a mere showcase for us
The service centre guy told to get display panel replacement at 21000 inr.
Sony has stooped to the lowest with such faulty panels
Won't be buying a sony product again...

Dear sony team,
The previous & first mail was sent on 10th december, today it's 24th. From your end it's confirmed that television will be replaced by paying around 6k. I had a word with sony staff mr kishan most probably on 12th, on the same date cheque was submitted to saltlake service centre and we got the message that the cheque amount was debited on 21st dec. Is it the proper customer service where 9days were taken to deposit...

Hello, sir/ma'am

I hemang fichadiya let you know that i'm using many of sony products i. E bravia tv, vaio laptop, blue ray dvd player, xperia phones, memory card, etc
But i am very unhappy with service and quality of sony products. My words might be rough i'm apologizing for it in advance.
Since i have purchased a sony bravia led tv model no: kdl32ex520 on the date of 23/02/2012 at cost of 44000inr well i purchased...

I have brought sony bravia TV from Gip mall noida sector 27. The sales person (#GAURAV SHARMA) of reliance retail Ltd told me about the exchange offer but after purchasing of TV he change his statement regarding offers given by him. He stopped picking my calls and he started manipulate me. Such kind of behaviour will impact the reputation of the company. I feel cheated by such a reputed brand. We as a customer create an image of any brand...