Sony India Complaints & Reviews

I purchased the tv from vijay sales, mumbai on 17.06.2018.. 3 days back while watching black vertical lines appeared on the tv. The service engineer diagnosed as a damage to the led screen. Since nobody touched the tv while it was on we disputed his claim. However we got call from sony that the repair cost will be rs. 9500. We do not understand why we need to pay repair charges within the guarantee period. We expect a more reasonable reply from sony and repair of the tv at no cost.
Thanks ashish nayar

Purchased on 26th. June 2014. Amt. Rs: 34, 400/ by cheque.
Dealer: sony world or sony center - chembur east -
Opposite to vijay sales chembur, suman nagar.

For the past one month noticed
Vertical blue lines at the start for one minute and later pictures fine.
Called service center wega electronics, chembur. One mr. Mahesh attended, collected rs: 240./ did nothing. On a second call he came and told that he does not know the reasons and he has to consult his boss. That is the end.

Just last week one fine morning tv - no picture - only sound.

When i requested service center again they told me i have to pay again visiting charges and cannot guarantee causes and remedies.

Can you please tell me "what should i do".
The only mistake i made is buying sony tv. I am properly punished.
We senior citizens spent rs: 34, 440./ for entertainment and it lasted only 4, years and six months. Besides no service even ready to pay.

I had and still have great faith in sony tvs but now i am lost.

Can you please advice me - what should i do,
Keep on spending without any result or buy some other brands.

Awaiting ur reply

Completely disappointed customer

V. Viswanathan. Mumbai
Phone:[protected]. / email id: [protected]@gmail.com

I purchased sony bravia kdl43w800d in october'16 which i realised was a big blunder now. Just 2 years passed and the tv display panel stopped working. Sony india is just cashing it's brand name with such showpieces that are good for nothing
The repair cost cited was 21000 ₹ almost 30% of the purchase cost
Looking for repair at an affordable cost because it was definitely a fault from company's end

I purchased sony bravia kdl43w800d model exactly 2 years back and the display panel stopped working one fine day. Without display and sound the tv has become a mere showcase for us
The service centre guy told to get display panel replacement at 21000 inr.
Sony has stooped to the lowest with such faulty panels
Won't be buying a sony product again

Dear sony team,
The previous & first mail was sent on 10th december, today it's 24th. From your end it's confirmed that television will be replaced by paying around 6k. I had a word with sony staff mr kishan most probably on 12th, on the same date cheque was submitted to saltlake service centre and we got the message that the cheque amount was debited on 21st dec. Is it the proper customer service where 9days were taken to deposit a simple cheque to bank?? Now once it's done, they are saying now you are having christmas and new year festival, so tv will be delivered after 2nd jan 2019.. Wonderful service sony is providing to their customers.. Better you just shut down your service centre and enjoy christmas and new year. It's taking almost 1.5 months to replace a tv.. Wonderful service. Ticket number 51805594

Hello, sir/ma'am

I hemang fichadiya let you know that i'm using many of sony products i. E bravia tv, vaio laptop, blue ray dvd player, xperia phones, memory card, etc
But i am very unhappy with service and quality of sony products. My words might be rough i'm apologizing for it in advance.
Since i have purchased a sony bravia led tv model no: kdl32ex520 on the date of 23/02/2012 at cost of 44000inr well i purchased blue-ray dvd player model number dvpse660 just because i liked sony company most.
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After one year of purchasing my tv, i have started facing problems with my tv.
Likewise in the month of november 2013 got one red line in the middle of my tv screen. I have one photo of that i would like to share it here.
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As shown in the above picture i got this red line in the middle of my tv screen.
So i contacted customer care as well as the local service center for the same. So they had told us to pay 16000 inr to change your led display. So we requested them for not to pay this much amount. So they got approval from sony company and sony waived charged for a new display and just asked us to pay transportation charge for the same. And i'm very thankful to sony for a waived cost of the new display. And we paid them 1714 inr for transportation cost on date of 16/11/2013 and i got this receipt from them.

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After one month of this replacement, my new display occurred the new problem. With this problem, my tv screen got big line on a tv screen. As shown below
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So, lodge a complaint again to a service center and they came to us and again changed led display.

But after exactly one year in the month of november 2014, my tv display again got some technical issues and this time tv screen totally wiped out nothing was appearing on tv screen it just looks like tv is in off condition but actually it is powered on so again we contact to service center and they told visited us and charged us 200 inr and told us to pay for new display as it cost 15330 inr this was 1/3 of actual price of new tv. But we did not care about our money and paid for it and we got receipt again and i'm sharing that with you
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They changed the display on 06/11/2014 total cost till the date of 06/11/2014 is
44000 for a new tv
+200 for visted your executive
+1714 for transportation cost
+200 for visted your executive
+15330 for new display in 2014
—
61, 444/- inr

But dear sir once again in the month of november 2018 my led tv facing an issue in a display. This time my tv screen constantly flickering and picture which is showing on tv is not proper. It is overlapping and blinking. Here is example
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So i again contact customer care and service center they told me that we have to pay 16000 inr +200 consulting fees again. By adding this my total cost would reach at 77, 644/- inr sir i didn't buy this tv for paying this much amount of maintaining cost and service charges sir we are middle-class family how could i afford this much of amount. Sir i'm kindly requested you to send your executive at my home and request him to take my tv back to your company. You guys don't have to need to pay me for that. I'm not expecting money for this i just need metal peace.

Kindly i request to solve my issue as soon as possible if i get a solution for this i feel very peaceful.

Thanks and regards
Hemang fichadiya

I have brought sony bravia TV from Gip mall noida sector 27. The sales person (#GAURAV SHARMA) of reliance retail Ltd told me about the exchange offer but after purchasing of TV he change his statement regarding offers given by him. He stopped picking my calls and he started manipulate me. Such kind of behaviour will impact the reputation of the company. I feel cheated by such a reputed brand. We as a customer create an image of any brand by the services are given. I am highly dissatisfied and disappointed. I will never buy any product of Sony company.
I requested to solve my problem as soon as possible and please provide offers which are valid. False offers will create distrust and dissatisfaction.

I had purchased 32" sony bravia (Model no. Kdl32w600a) on 2014 at mysore, karnataka. After 3 years (16.10.2018) of successfully running, the display is gone off sudden – no video in that screen, we heard only audio then i call the sony service engineer via tool free no.

After checking with service engineer, he told panel needs to be replaced and it will cost around rs 15000.

Why premier brand like sony is discriminating customers like this? If they know they have manufacturing quality issues with panels, they should have replaced the panel with minimal amount irrespective of country as sony is not a local company, it’s a global one and get good customers satisfaction.

If an tv from a brand like sony doesn’t work for even 5-7 years, on what basis should customers differentiate between sony and other brands? It makes more sense to buy products from cheaper brands which cost far less, and unfortunately

If there are problems, the repairs are also going to be cheaper.

I kindly request to change the panel in minimum amount. If you are not responding i am going to stop purchase of sony products

We have purchased sony smart led tv: klv40w562d. 13 november 2016 from vijay sales noida. After completion of one year. There is a problem occur in the television that speakers not working when sony agent visit he checked the led there is an issue in the motherboard. So we asked him to change the motherboard. So we changed it in around 7500 included all charges. Again after completion of 7 month when we are trying to on the led there is power...

Dear sir/madam,
I purchased a sony led tv of 32 inches model no klv-32r202f in 5 november 2018. Its been only one month. Since i purchased the tv, suddenly there has been faults regarding the display of the tv. A black shadow appears on the full screen causing a huge inconvenience. I did registered my complaint but your executive has been no taken any kind of action. Now buying sony products seems like a very big mistake. I am highly disappointed with your services. Please see to it that you are actually taking measure out to fix our problems and not just make false claims. It would be highly kind of you to do something about this problem regarding my television and for once prove yourself to be giving worthy services at moderate costs. I will not give permission to open and repair my 1 month old set.

Already registered my complaint 2 times i have a complaint no :[protected], 51875317

I request you to please change my faulty tv set as soon as possible, because this problem since i purchased the tv.

Thanks regards,
Suresh kumar
[protected]
[protected]

Dear sir/madam i'm sushanth from arani (Thiruvannamalai dt) i perchanced the tv on december 9 2018 and additionally i bought the home theater also the home theater was not working when we connect to the tv input but it working when we play in bluetooth or aux cable or usb. This problem was arised the day of when tv was bought i don't know whether it was a tv problem or home theater problem if we complain to the dealer shop they are saying the service person is not coming they are saying this for one month till now noo one is came i was fed up and irritated please ensure this complaint...
My number:[protected]

Purchased on[protected]
Paid rs. 70900
Just two years...
Picture tube complaint…‼!
Not worth using…
Feel pity on the company...
With highest regard to esteemed company brand we bought the product... But the service and maintenance people say that guarantee and the warranty is up and nothing do with it...
A company with good reputation should look in to this kind of problem seriously and should resolve to win the faith of the customer...

I purchased sony bravia kdl 42 व 700 b on 30 march 2014. It was sprigly used upto 2017. Then it was shut for about 9 months. Now when started it is showing verticle lines. Taken to service centre, it is informed panel to be changed estimating rs. 22000/-. It seems that sonny are providing defective products in market, when similar complaints are on google.

I purchased sony xperia xa1 dual sim on oct/nov 2017. From may 2018 the touch screen was not responding properly. Due to busy schedule i went to their service centre (Thane, maharastra) roughly on aug/sept/oct 2018. Due to warrenty period they have freely replaced the touch screen part and returned the mobile set with in a week. Again the problem started. I came to know that the model itself has fault. Today (14th dec 2018) i visited their service centre at thane. They asked me to resubmit the phone. After checking it they will decide to charge or not according to the problem. I am not ready to submit back the phone again. I wanted a replacement mobile from sony or free replacement with a guarantee that if it occurs again they will replace the mobile set.

Hi,

I have written so many emails to sony care, but no response. The issue was in 2years motherboard need to be changed. I m not understand here with in two years these many issues means how poor quality sony has givving to customers and cheating like any thing. With in warranty one time. With our warranty one time. If that much poor quality if giving means who will buy the sony product. I raised compliant/ escalation also:51814164

Useless sony product, please don't buy these

I have purchased 1000 v bucks for rs 832 and a starter kit of rs 415 through play station store today. But 3 bills of rupees 832, 2497 and 1247 are deducted from my bank account. I have received three bills from my bank account
I want to get my refund back. My actual purchase amount was 1247 but paid from my bank account three bills of total rs 4576..

I am here to seek justice from Sony Company because one of your service centers cheated me two years ago.

My TV Model Number - KDL -32HX750

SERIAL NUMBER - 3041907
My TV have some display problems after 3 years from the date of purchase.
After displaying doubling image, my TV got replaced with new LCD panel by Madonna Service Center, Trivandrum, Kerala on 18/10/2016. I paid Rs. 16600/-(Rs. Sixteen thousand and six hundred) as the TV was out of warranty. Service center people said that the new panel has only 1 year warranty.

After one and half year the TV screen got some vertical lines. Since the warranty period is over I didn’t go to the service center for repairing.

Now I am living in Kollam district of Kerala state. My TV got some serious display problem with more lines and fogging. So I registered a complaint in the Sony service Toll free number. After one day, a Sony service person checked and said that the panel have issue and need replacement.

The Sony service person said the replacement of LCD panel will take some time, about 30 to 40 days.

The duration of replacement of LCD panel is the main reason why I am writing this complaint to you.

The Madonna service center replaced my LCD panel within 5 days, before 2 years!!

And my doubt is that they actually didn’t replaced my TV’s LCD panel within 5 days but I have to pay them the actual cost of a new LCD panel.

So I request you to clarify my doubt by searching the database of Sony India whether the service center(Madonna, Trivandrum) had ordered and purchased the above said LCD panel and replaced them in the above said period of time and place (18/10/2016, Trivandrum).

I request you to solve this issue as soon as possible.

Thanking you.

Jose

Encl: the cash bill.

I gave my mobile on nov 14 to chennai - tamb service station for repairing auido jack and few other minor glitches. The customer service mentioned that it would take around 2 weeks to get repaired but till now it has not come. The service centre agent has mentioned that there is no response from the main service center folks on the status of my issue. Till now, there is no update on the same and i am not having an equivalent spare mobile to use and just having a normal 2g mobile.
Please get this resolved at the earliest and give back my mobile with all repairs rectified as mentioned in the form

Hello friends,

I brought sony bravia kdl32w700b in 2014, after running for 4 yrs now i am also getting the same problem like 6 blinks and system get off. When i went sony service the guy without checking the inner thing of the tv immediately said that i have to replace the display panel which would cost 16k.

I think this kdl models do have this kind of problems, and sony should attend all this repair service free of cost or replace this.

Really fed up with this big brands, in future i will never ever buy sony products and i will never recommend the same to others.

Dear Sir,
I have purchased Sony LCD TV bravia Model no : KLV32R422B in 2015.now i am facing problem in video.i called Authorized service station in kochi named Madonna Electronics and their service engineer mr.Gigin has visited my home and, after checking the complaint of the TV, he advised to replace the display screen saying its display screen is disorderd and it will take approx Rs.12000.
Being a customer I would like to raise a serious concern that Where is reliability of brand like Sony ltd? Why the display screen will get damaged in short period.if it happens so then what is the difference between Sony and another local brand.Please reply.
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.
I am herewith attaching the invoice bill of the TV along with snapshot of the complaint and service check up bill. Kindly go through and do the needfull for solving my concern .

My Contact Number-[protected]