Sony India Complaints & Reviews

Purchased Sony dz 350 -5.1dvd home theater from Sathya agencies Udumalpet on 03.10.18. Service engineer told that he will come and fix the home theatre. They never turned back. There is no proper response from the service centre. No engineer has come to fix the speakers till now.our product is lying without usage for a month.kindly guide whether we have to pay for fixing speakers.

I purchased sony led tv from big bazar, trivandrum, kerala on 21/08/2016 worth rs. 34, 990/- six months back there was a complain erased and contacted the sony service centre at kesavadasapuram, trivandrum. An executive came and told that there is a problem with ic and have to replace the mother board. The service centre ordered a new mother board directly from the company (As they told) and inserted the new mother board in my tv and they costs rs 6000/ for the mother board. Now a problem again erased with mother board.
Is the life of this tv only for two years?
I bought this tv at this amount not for two years.
I want this tv to be replace with a new one or repair this for free of cost.

First time purchase paid ₹85000.00
With reference to above product within period of 2 and half year tv has problem for two times. First it happened in feb 2018, picture tube gone and it was asked about ₹ 2500.00 expenditure. After long debate and discussion it was settled for ₹ 1534.00.

Now from last two weeks one more problem arise and it was told that mother board replacement and cost ₹ 15000.00. Complaint registered 50933108.

I have already paid huge amount to buy this product considering sony as brand made in japan.
Now every six month problems are started and i have pay money which is not acceptable.

Your product should work at least 6 to 7 years without any problem.

Now i am regretting purchase of this stupid for huge amount.

I purchased sony tv klv32r302e on 13.03.2018 through qrs, mg road, trivandrum, kerala . After 3 months i received a problem on tv board which reflected me to a repair with your authorised service after 20 days with a new board, again after 2 motnhs the same problem reflected in the tv board which made to a repair with your service after 25 days replaced with a new tv board, again the same problem appeared after 2 months which reflected in the tv board .
But now i not willing to go with the replacement of tv board since it is going on repeating on the same problem as the warranty period is also going to expire with in 4 months . So i cannot go with the replacement of board because if go with the replacement and if it is rectified i cant trust the period .

As i trusted sony brand with the quality but after the repeated issue on the same area which me made me totally dis satisfied now how i can trust .

So i request you to change the tv at the earliest since my warranty is nearing .

Kindly resolve this issue at the earliest

Sir, i was purchase sony tv model 32w56d (Internet) on 2016.
Presently tv picture display stop for one second & continues. I talk with customer care technician and explain him about defective product & he said we will send senior technician & solve your problem as earliest. Before that one technician from nishant enterprises borda margaon visited and within two or three minutes without touching the tv he said your display panel damaged &requires to be change and its cost is rs.12500. You send your tv in office & for repairing it requires 10 to 15 days if parts available. We believed on sony product & blindly purchase the product. My previous experience about sony product is very best & my first choice is sony product till today. But unfortunately my present experience is very bad. I utilize the tv in proper way & it runs very short time. There is no lightning, no power fluctuation & nothing any reason to damage the panel. So, common man can not afford rs 38000 within 2 years. Is company's policy is use & throw? Is sony product quality is very poor? Is sony products life is very short period?
I am waiting for your reply.
So i request you to solve my tv problem urgently & give suggestions to your margaon goa serviice station (Nishant enterprises) for taking the issue seriously. I am also electronic engineer & i know very well about electronic products & its validity. Hope you will co-operate us.
Thank you.
Prakash bongarde
Culwado cuncolim salcete goa
Cell no - [protected]/[protected].

Hi sony india,

I purchased sony bravia android (Kdl-43w800d, serial no[protected] around 2 yrs back and since the purchase there has been issues with the product. Display panel was replaced this year in jan and now again i am facing same issues with video. I have raised the complaint (No[protected], but how many times i will have to keep on doing this.
Last time it was issue with sony service center as well as there service was extremely poor.

Has sony product/service quality deteriorated to such a level that i have to deal with issues every 6 months? Please let me know what to do next.

Thanks,
Alok kumar
Contact - [protected]

Sony ex520 40inch tv display panel has damaged for no reason. And it is costing 22000 to replace.
As i researched over internet it looks like it is manufacturing defect in this model.
Sony should provide these panel at discounted price for existing customers.
They just lost the brand value by selling failure model to customers and not taking care of them.

I did not get final answere from board management in this concern yet.
I put my request with him to resolve my concern asap.

I don't want defected product mean while it is in working condition as per your trail mail but i have doubt that product will not entertain for long durtion account of this.
I have seen my led at service cenctre it was dirty screen has not clean and handle without care.
After asking, they replied rude and behaved unwell.
Showing attitude too which is why i left my product there.
I am not satisfy with the services and care.
None bother to take responsibility.
None want to give in "black & white".
It was opened and loss the durability.
I paid for new tv as on trust not for an experiment.

Fyi,
Obviously, shamshad had already decided and announced his judgement in his favour.
Let me tell you ; practically, no one will pay for the led which got repaired so early which is not expected.
Either it is sony q. C error or reliance gip (Seller) cheated me to deliver faulty tv..
At last, i have to suffer.
After paying handsome mount.
I could bought led from another brand with ensurance of quality and services.
I trust sony so i purchased from sony

Dear team

I had owned a sony bravia r48b series after 4 years the back led is not working and hence had raise for customer service representative had attended the same but now he is denying to return the same. Issue is firstly had told them i will make service payment thru credit card and multiple times they had told yes we are accepting all types of payment but now denying to give cash payment around 9k i m very much surprised for the harrasment done

Hi team,

I have purchased sony home theater.
That is in warranty period but company is not replaced the system they are not attending the issue.

I need new system i need replacement.
Due to is not working properly.
They are saying we will repair only.

They should be able to replacement of the home theater asap.
Kindly help me in this issue.

On 25th Oct, I registered for service request ( no[protected] . On very next day I received call from service provider regarding reconfirmation. Till 29th I did not received any service. Again on 30th Oct called customer care for such issue and again they provided me new SR (no[protected], saying they could not reach me on last SR, which is totally irrelevant.
Now again I had to wait for next 48 hrs., which can again be in fake.
Plz resolve this ASAP

My tv is not working since 17 october. My service request id is 50691149. One person came from mundra to repair my tv. He checked and told me that there is some problem in it. He talked to ahmdabad office and told me that within 2 or 3 days tv will be repaired. But till today no action has been taken. Three times i have talk to the customer care also but no positive response from there side.

I purchased sony 43 inch 3d android tv 1 and half years back and now panel got damaged immediately without any reason. And sony is charging rs 24000 for that panel to get replaced. I thought that sony is the best brand available even though price is higher than the other brands. But u guys proved it wrong. I don't know why these cheap quality products are being delivered to customers like us who believed in sonys quality. Extremely disappointed with sony. Will not buy any sony products until u guys make a solution to this.

Sir,
I purchased the TV ( Model No. KLV - 43W662F & S. No. 3006889) last three month before and now TV screen is not clear.
I log complaint and No. is 50765978 and techanician visited the complaint.
He told the this is not covered under warranty and repair charge will be 20000/- after discount.

Sir I purchased the TV on monthly installment and the repair charge is not affordable by me.
Pl help
Regards
Mahandra Gupta
[protected]

My Xperia Z3 compact model D 5833; IMEI No: [protected] was given to authorised Sony service Centre @ Madonna Care Centre, Allen’s Cube, Paradise Road, Janatha Jn., Vyttila-682019, Cochin, Kerala Phone:[protected] on 10/07/2018 (Job. No.W[protected] dt. 10/07/2018 ) due to battery bulging and broken display. I paid Rs.12, 098/- vide NEFT to Run Services Infocare Pvt. Ltd. (on 21/07/2018) as per directions from above service centre. Till now, even after 3 months elapsed, I have neither received the repaired set nor old one and the money paid. In fact, within a month of purchase of the set, it started malfunctioning (touch screen was not working)and I had to give it for service five times. Some of the Job Nos. are (W[protected] dt.1/10/15; W[protected] dt. 21/12/2015; W[protected] dt.25/01/2016; W[protected] dt. 11/05/2016 etc) and latest job card & payment details attached. The mental agony due to the irresponsible attitude is tremendous.

Why CID gone offair with no sense .CID is best show in history .It is longest running show completed 21 years . Sony is famous because of CID .why sony you are treating badly with CID .CID had completed 21years, no other show had reached mark as CID . You dont no how to respect longest running shows . CId had limka and many awards .dont end CID . You loosing a best show, world record show, longest running show, fans .people waching sony because of CID .If no CID then Sony . CId had made big brand, not sony had made ownself brand .Have some respect and please start CID again without any cost.justiceforcid dontendcid Your faithfully...Sachin

My service request Id 50401144 dt 5/10/2018 this docket was made because our 32 inch bravio sony tv was defective which was purchased on 11/2013.your service engineer attended on 09/10/2018 after a long delay they have said that the display pannel is damaged we have paid the service engineer Rs300/-. They have said that further other executive will contact and they will inform us the further couse of action. But till date no personnal has contacted us for further action. please help us.
phone no. [protected]/[protected]

I have purchased sony 40hx850 which is a 3d tv. We have used it very less. Even after that display panel got complaint.
When i visited service center, they simply said that panels are out of stock and this model is stopped. And they started offering me 25% over new tv.
Why would i buy sony product again.
I want my tv to be replaced with new tv.

Dear sir,
This is to inform you that i rakesh kumar mishra today i received my percel through ecomexpress (MP/INH/NRG), dated 18.10.2018 waybill no[[protected]], invoice no-DHRB13108469, GST No-07AAGCT2432A1ZV, found the product NOT working condition So i wants to return the product so kindly collect the product and get back my amount.

Regards,
Rakesh kumar mishra

I’m writing this letter with great disappointment and to bring to your attention a few things. On 20th august 2017 i purchased 40" sony led (40w672e) from bismi appliances, calicut. After 7 months i started noticing a complaint on the display screen.

I logged in my complaint request[protected] with customer service center expert zone, (Pt usha rd, kozhikode, kerala 673032, ph:[protected] on 22nd june 2018. Technicians...