Sony India Complaints & Reviews

Picture tube is gone within 2 yrs of purchase. And sony people wanted me to pay 13k to get a new tv now. I cannot buy that as we dont have any asurance on the quality now. The customer service is very bad in responding they are only trying to push to buy another tv by buying 13 k.

I thought the brand had some value paying around 30 k and not worth it

Please reach me out - [protected]

I can explain more

We bought sony bravia tv, w56d series, model no.- klv - 40w562d, serial no.- 4074322, on 15 sep 2016. During the time of installation, neither the installer, nor the shopkeeper informed us about any kind of stabilizer and they just installed the tv without it. We were using the tv without any stabilizer from past 2 years. And few days ago it automatically shuts down. After complaining @ sony service centre. Two men arrived today and gone through the backside panel of the tv. And they told that we need to change the whole panel which costs rs. 18000. This is worse. Sony is a good brand. These cheap workers are slaying the goodwill of this company. They could have informed us the important information, the day we were buying the product. Because of them, now we have to suffer the loss. And we are not going to spend a single penny. It was not our fault. I request you to take some legal action or else it would be our last deal with you. We won't get our tv repaired.

Dear team,
I anita kethal d/o rajvir singh r/o house no. 690, surya nagar, phase – ii, sector – 91, faridabad (Hr) 121003. I have purchased one sony led (Model no. – sony bravia klv40r252f 40”) dated 29/09/2018 from your dealer vijay sales, 14/5 mathura road, pocket b, sector – 27, haryana (Mewla maharajpur). We would like to inform you that the given model by vijay sales is given to me in very high pricing. He gives me the same @ rs. 38, 000/- with 2 years warranty but next day i saw the same led is available in 29500/- 30000/- 32000/- in others dealers and i am attaching the quote and screen shots with you. They told me the warranty of this led is 2 years when we receive the call for feed back your backend the executive told me that the warranty of this led is only one year. I am normal earning person and this is not fair you are lied and playing with the peoples.
This is very bad and reduculas thing for me i am very disappointed with this. Your dealer vijay sales is cheated with us we are very dissatisfied from your service we are attaching our bills our quote and online screen shots with this letter and
We want to return this led and want to money back because the sony india pvt ltd is doing cheated with the peoples they are playing game with peoples emotions. So please return my money otherwise we will share this big issue in consumer court. This is very bad we facing issue from your company and i am very disappointed with your service. Kindly collect your led from my home because i want to purchase the other brand led from the other dealer. We will not recommend to other one for purchase sony electronic items.
Kindly revert me asap.

Regards,
Anita kethal
D/o rajvir singh r/o house no. 690,
Surya nagar, phase – ii, sector – 91,
Faridabad (Hr) 121003. (Mobile no - [protected])

I m serving indian army officer stationed at dhana, sugar, madhya pradesh. I purched 48" sony led in mar 2016.in jun 2017 there was some fault in led. I was told to change the pannel costing rs 25000 thousand. Now it again have same pblm. I went to auth sony service center at sagar. I was again told to change the pannel i told them i have already did so ladt year. Then they told me to change the mother board. I told them to tell me about the fault. They told that we cant tell and we dont even knw. The behaviour of the staff specially mr govind was so ruth that even after registering for sony rep visit i personally went their. He told me that he will for service visit i. E rs 250 as well as addl charges for petrol. After that i made 4 visit to the service center. But nothing they was able to tell about the fault. Whenever i call them it was told to me that abi 15 minute me aapko batayenge. I m telling u the behaviour which that indl and other staff did wd me was worse than the my tv went faulty. My request with u that u shd take action against the above indl. And pl post a good indl to auth service center so that it will help us better. My tv is stll not diagnosed about the pblm. My contact no [protected]

Sony liv app ma koi pan vyaktie primium recharge karavvavu nai kara ke tamara pisha khota bagdshe me mara sony liv aap ma ek varas divstha recharge nakhvu su ek pan mahino evo nai gyo hoy ke kaik ne kaik problem na rahyo hoy ka to download ma problem hoy kato download karela episode sale nai etle kupa karne koie potana pishanu pani karvu nahi mare pan a mhine thi recharge nakhvvanu bandh karvanu se

I had purchased a LCD TV, MODEL KLV-46W550A, in October 2009. Suddenly the TV stopped taking input from HDMI sources, rest the other modes of inputs have been fully functional. I had reported the same to the customer care and Sony service Centre in Shimla. I was told the motherboard will be replaced and a price of rs 13, 740 was quoted by the service representative. Today I have been communicated by the service representative that the model is, 10 years old hence no customer support can be provided. I would like to know that if you purchase a Sony product you stop providing customer support and services after 10 years. If so then why was it not told at the time of selling the product. If you cannot replace the motherboard of the TV, kindly repair it. If neither is possible than kindly give me in writing that no customer service can be provided if it is 10 years old, so that I may please for justice in the consumer forum.

Sir, i have sony az home theater (Caste + cd player) 10 years back. Now system is not in working condition.

Both the caste player is not working... When caste insert in player the whole caste tape rolled inside.

Cd systems was repaired in your service station at rajkot 8 months back. They replaced cd player but now its not working means not reading...

Regarding caste player i asked your service engineer. They refused to repair.

So my humble request to guide me what to do? I have so much caste and cd but now no use to listen.

Hope you favourbale replay soon.

Rohit dholakia

Why in sony liv app the serial dil hi toh hai repeat telecast doesn't come? It is a very beautiful serial and love watching it. So kindly do the needful.

Also your channel never keeps to the timings especially this rubbish kbc kaun banega crorepati. It always goes beyond the time limit. Please learn to keep to the time. Not everyone likes kbc.
I wrote this in my previous complaint too. But nothing is being done. Time is precious for us..
We pay to watch you. So please keep to the time.

Dear sir/madam, My name is Rajiv.M, I would buying above mention sony Tv model in 2016, It make Os problem in 2017, i will call log to service center, engineer came & remove tv main board and send to my nearest service place in madurai branch. 6 months later no response and i call to engineer that person i was changed to another area, then he gave another engineer mobile number (Mr.kamarthin [protected]) i will tell all details from beginning to ending. after 3 months later no response and i went to madurai service center and buying my main board. so kindly how much of new Board price & give me solution to ready my TV & punishment irresponsible person Mr.kamarthin... Regards/ Rajiv.M Contact : [protected]

Hi,

I have submitted a complaint for my sony bravia led 43 inches tv screen lining issue at 28th aug. Its been more than 1 month now and still i didn't get it repaired. The service guy came and told it will take 4 to 14 days but now its more than 1 month. I called customer care two times asking about update they always told they don't have any updates and will arrange a call back by end of day. But i didn't receive any call. Below is my complaint no 4020685.

Worst servicing by sony.

Dear sir/ madamÂ

I have problem with your serviceÂ

I have purchased a tv of sony kd-55x7002e about 4 months back before 4daysà go i got a problem with your tv for what your technician has rectified after only 2 bays some sounds came and full screen got black i cal your c c and complaint about after your same technician came he removed the tv soo and he told he will inform to companie after 1 day your customer care cal me and telling it will charge amount of 34k its physical damage

U have to pay now please tell me sir its right or wrong i have warrant + extra warrant of 2years which i have paid 6500rs for that your technician telling its physical damage which parson will do paying 98k for tv playing with that im telling your parson to come show me any mark of damage i will agree i have taken in bajaj finse loan for 14 months now i have to stop thes loan so please please do something sir its request as soon as possibleÂ

Thanks your Â

One of customer

I have bought SONY LED KDL 40EX 650 on 13.01.2013.While purchasing it was informed that the warranty is for 5 years.
In Oct'17 TV got problem and intimated to service Engineer. It was identified that there is some panel issue and informed us to hand it over to Sony Authorised Service Centre, Hosur. The problem was not resolved but they have charged Rs. 250 as service charge.And again I tried to get it repaired by giving the TV for service on 20.03.2018 to the authorised service dealer. They have informed that the circuit board for this model is obsolete and is not available now. He has offered to get the TV back for 20% of the total invoice value(11, 000 Rs) and also pressurised us to get the same model by paying the differential amount. But I am not interested in selling the same .Hence request you to replace the panel or replace the TV as it is the responsibility of SONY to meet the customer requirements.We are the beloved SONY customer and based on the brand image and trust we have spent Rs.50 K and since the manufacturing of the Panel is stopped by SONY itself it is the company's responsibility to satisfy the customer or refund the entire value of Television of Rs.56000. Pls take it serious and resolve the issue as the Television is still in Service Centre since Mar'18 and we don't know the status of the TV, and not even single phone call from the service centre. I am afraid whether my TV is in their possession or not and also in what condition it is.
If the problem is not resolved we are forced to take this matter to consumer court. Once again request you not to take this matter to that level.
Job No. J80696145 dated. 20.03.2018
Sony Authorized Service Centre, Hosur ( PH.[protected]
Ramkumar
[protected]

I am aresident of hansi district hisar haryana i was very fons of sony. I kept my trust even after my music system died in one yeari purchase 3 led tvs 32 inch in 2013, 22 inch in 2016, 22 inch in 2017 respectively. All are dead by now. One i repaired locally. 2 are still dead. Help. What happened to sony products. I purchased one music system in 2006 which was dead in one year. Have pity on me sony

Sir,
I paid rs 499 as subscription for sonyliv on[protected] for one year which will expire on[protected]. And my e/mail i/d is [protected]@gmail.com. My order no is 56251273. So as a rule all premium content should be available to me. But when i try to open premium content, i am directed to the page of different packs. This is not understood. More over you say that subscribed channels will recieve no ads. But i usually recieve ads also. Almost 3 months have gone but you have done nothing in this regard. Now will you extend my subscription period accordingly? And also set right the anomaly?

Service Request ID : 50189832

Sony India failed to provide spare parts for the product they sold.

Would like to know for how many years company should provide spare parts for the products they sell in the market?

Rs 70000/- worth product became of no value in just 5 years.

Would like to know what kind of quality and service Sony is providing to its customer?

Request Sony to either provide service or reasonable alternate solution.

Thanks

Hello,
Below is the detail of my problem.
Sony is cheating with me and their customer care centre is not reachable over phone. Sony has not replaced my led panel and offering me just 25% discount on mrp of new sony tv which is not acceptable.
Please help me in sorting out this issue and get proper justice, below is the detail mail chain

Hello,

I was suppose to get the decision from your side on this matter by yesterday as promised by your customer centre representative.

Could you please let us know you conclusion on this matter from your senior management.

Sorry to say but i was treated like a begger who was following up one sided for a quite long time.

This is the worst behaviour i am experiencing from a branded company like sony.

Shame on you.

Regards,
Sudipta

On sun 16 sep, 2018, 11:58 sudipta pathak, wrote:
Hi,

Could you please let me know what is the decision from your upper management on my issue?
It is very urgent please reply.

Regards,
Sudipta

On mon, sep 10, 2018 at 12:10 pm sudipta pathak wrote:
Hi,

As discussed over phone i was supposed to get reply on the mail below from your senior management.
I am really surprised after promising for urgent reply you are not doing anything at all.

Please let me know whether i need to go to consumer court for this issue or not?

Regards,
Sudipta

On tue, sep 4, 2018 at 10:04 am sudipta pathak wrote:
Hello,

Could you please provide me any update on the below issue?

Regards,
Sudipta

On sun 2 sep, 2018, 23:02 sudipta pathak, wrote:
Hi,

I am still waiting for the answer on the mail below, you don't have any courtesy to reply on top of your customer mail?

The big reputed company like sony is so careless about it's customer or it has lost the brand value?

Regards,
Sudipta

On sat 18 aug, 2018, 23:06 sudipta pathak, wrote:
Hello,

This offer is not at all accepted by me as normally any sony bravia tv gets sold with minimum 20% discount on mrp in any big electronics retail shop or online portal.
Offering just 5% discount on a set which was under warranty 2 years ago is like a big joke to me. I want this to be escalated to the top most level and need quick resolution on this. Please provide other alternative like
1. You can take the tv set from my house and provide me 25% of it's purchase cost in amount.

2. You can also provide me a coupon code which i can apply on the selling price from any distributor and get 25% discount on the selling price and not on the mrp
3. You can also provide me option for atleast 40% discount on the mrp.

4. Provide my 8 yrs of extended warrenty on all the parts +25% discount on mrp.

Any of these option will be reasonable to me and i need it by end of aug 2018.

Your 25% offer on mrp i can accept, if my tv's life was more than 10 years. But it was the latest technology 5 yrs ago and while selling the tv your sales person convinced me with the brand value, support and parts availability.

That has proven wrong and sony brand value which i can trust blindly, i lost that faith. I will go to consumer court if i will not get justice from your senior management. I think sony value it's product, customer first policy and its brand, so i still believe that situation will not arise and you will provide me with some offer which sounds reasonable to me.

Regards,
Sudipta pathak

On sat 18 aug, 2018, 16:39 sonycare, wrote:
Dear mr. Sudipta pathak,

Greetings from sony india. We thank you for patronizing sony products.

This is in reference to your sony bravia model kdl-32hx750 serial no. 3258862.

We received service request of your set at our authorized service center neosa electronics (P) ltd. ; gouri bari lane - kolkata vide job no. J81972063 dated[protected] with symptom – no video since a day using stb. Upon inspection of the set by our engineer, the lcd panel needs to be replaced to service the product.

Since the spare availability is limited, as an alternate option we offer you a new sony bravia tv at 75% of the set’s maximum retail price (Mrp), in exchange of your existing set.

The new set comes with normal full warranty of 1 year which can be extended to 2 more years on cost.

You may visit our website www.sony.co.in to select from the current range of our sony bravia tv & inform us so that we can proceed further accordingly.

We would request to you to let us know your decision on the above offer latest by 27th august 2018, to facilitate the exchange at the earliest.

We solicit your kind understanding in this regard.

Thanking & assuring you of our best services & support always.

Warm regards,

For sony india pvt ltd

Moumita ghosh

Customer centric division

Kolkata

Hello sir/mam,
My name : dhiresh mourya
From bhopal mp

Purchased a "sony xperia r1"... But on 19 august i see my mobile touch not working... & we have insurance of [oriental] also..

When we reach sony service center on "22 august"... They said i will see and told, get your mobile on 23 aug... But on 23 august after reaching service center they said... I m not able to repair your mobile (Very rude behaviour).. Because in mobile have "moisture" and taken a 118 rs also..

"they told this mobile no have warranty & damage also.."

We have insurance of "oriental" let me know how to replace / repair phone as soon as possible...
= otherwise i will lodge a complain on consumer forum... "because my mobile on under warranty.."

— details —
Mobile name : sony xperiar1
1 year insurance
Purchase from : reliance (Bhopal mp)
Data : 28/01/2018
Name : dhiresh mourya
Mobile no : [protected], [protected]

Thanks!

I have purchased a sony uhd led tv modelkd65x7500f on[protected] which was installed on[protected]. Purchase was made from vijay sales thane. After a few days i noticed a very tiny white spot on the screen of tv. Immediately i brought to he notice of vendor who in turn asked me to launch a complaint with sony india. Which i did on[protected] vide request id no 50059733. After two days a mechanic visited our home. He was not interested in addressing issue and was clearly wanted to show this as physical damage while also knowing that this tiny spot can undergo circumstances could have come with any physical scratching. Now we are told that sony will charge rs.67000 for this tiny spot. I have never felt so cheated in my life and now if you don't address this issue than i will file both criminal complaint of deliberately cheating a customer as well as consumer complaint for not honouring warranty conditions. You can get this examined by any technical expert and if even a single one can say this is physical damage i will give return compensation to sony.

We are Sony customers from past 15 years, from the last one year I bought TV and Sound system Wich cost (84K and 39k) but the TV Wich I bought got frequently repairs, and now they are saying the display panel should get change which cost around 30k, it's really very disappointing that we are facing same prblm repeatedly and we are vexed with the service from Sony service center, Anantapur, Andhra Pradesh Pin.515001.
Thank you in advance and hope I get my panel replacement with free of cost and plz solve the problem as soon as possible.

Self purchased home theater model bdv - n7200w two years back and was working very fine.
Ten days before, on connecting with internet, system asked to upgrade with new version.
After upgrading with firmware update m21. R.0180, the rear surround speakers have stopped working.

Even after visiting of sony service representative and paid for his vising charges the problem is not resolved.

There may be bug in the firmware update m21. R.0180.