Sony India Complaints & Reviews

My LED TV has display problem on 13/9/18, service technician attended on 15/9/18, your team quoted repair cost of Display panel to change at cost Rs 22397, service request no 49954807, bought on 15/3/15,
Repair of display panel at short period of 3.5 years not acceptable, purely design&manufacturing defect
Sony complaint request logged as 50001906
I have seen same problem in many other customers for last 2 years due...

While turning on my sony vaio laptop, i received an error of "operating system not found".

I went to service center with a hope to get it repaired.

Service guy told me that my laptop's motherboard was dead and i need to get it replaced for rupees 27, 913.

However, error in operating system cannot lead to dead motherboard. Pretty much impossible.

But yes, now they have corrupted my...

Dear sir,
1. I am residing at hosur, krishnagiri district and handed over my music system with an complain of dead no power bearing model no. Bdv - e2100 and mei/sl. No. 3366945 at service care, hosur on 14 aug 18 and they confirmed me that the mother board is to be replaced and i myself agreed for the same and paid an advance of rs. 4000/- on 24 aug 18 (Copy of the bill enclosed for ur ready reference please).

2. Further...

I had handed over my sony xperia e6883 at sony service centre kozhikode on 29th august 2018 with the complaint audio problem, handset not working (Ticket no: [protected] dated 29 august 2018; job no: w[protected]. After a week i was informed by service centre that the handset be replaced and it will take one week. After one week when i contacted they said to wait some more days. Then after a week i again contacted, at that time they said...

Sony bravia television model no: klv-43w772e bearing serial no: 3085345 purchased in 7th march 2018.

Scratch on display panel and product is under guarantee and they are not providing proper support.

Even they are not responding to the emails that i have been sending them.

Service engineer claimed it is our fault. But, how can we after investing so much money think about damaging it physically?...

Dear sir/madam,

I have sony dav-tz145 5.1 dvd home theatre system

My complain number is 49700640, which i had done on 01.09.22018. There were two types of complains, the first one home theater's boffer was not working which was completed on 15.09.2018.

But the second complain is not yet recoverable. The second complain is that the player's hdmi port is not working, the local service centre is...

Dear sir/mam,
This is to bring to your notice that i bought (Sony bravia klv-43w772eb s[protected] such a expensive television of your company with the help of loan for our new home on 13 june. We shifted to our new home after 2 months of purchase i. E. On 8 aug 2017 even we got our television delivered after some days of buying due to the shifting date and after that only the usage of television started. Now after 6.5 months that...

Dear sir/mam,
This is to bring to your notice that i bought (Sony bravia klv-43w772eb s[protected] such a expensive television of your company with the help of loan for our new home on 13 june. We shifted to our new home after 2 months of purchase i. E. On 8 aug 2017 even we got our television delivered after some days of buying due to the shifting date and after that only the usage of television started. Now after 6.5 months that...

1. I had purchased sony tv (Model no-klv50w662f, product 8d no[protected], serial no[protected] on 09 sep 2018 at lucky home, pune.

2. New tv installation has not yet been done. Please refer service request id no[protected] dt 10 sep 2018.

2. Installation assigned to new sai electronic pune, but not yet installed.
Request give necessary direction to the concerned for forthwith installation....

Dear Sir/Madam,

I purchased a 43" LED Sony Bravia TV X7002F on 12th August 2018 from xyz dealer. Within 7 days of purchase, screen of TV has started showing a black dot on the screen. I believe the TV was defective since the time I have purchased it. On observation, I immiediately raised complaint to customer care with complaint No. 49434932. I has asked them to replace the TV since it's a new TV. The service person from Sony's...

I am from kerala which was hit by flood recently. I bought a sony tv manufactured in july 2012 (Kdl32 ex650). After the flood, i fought my tv giving blurred and double images. When i contacted sony service centre, they informed meto bring tv to aleppey since they are providing offers (30-40% discount) on all services and products due to the flood. With lot of difficulty, my father took the tv there and they said the panel of the tv has complaint...

All of a sudden my tv got a display issue there was no physical damage at all

We buy expensive products to use it for long and pay emi's even though we are unable to pay at once and have quality products

If your quality is not as we expect which will turn bad in couple of days don't call it a brand &sell it for such high prices

We call for support which is totally denied and top of which you...

Dear team,

I'm visit dehradun clock tower store for purchase led one of the the staff (Pinki khan) attend me and demo the led and she said what is your month salary are you purchase or windows shopper i'm saying i want 49" led purchase on urgent basis she said pese hai tumhre pas lene ko bas ghus aaye yaha store main bas dekhne ko fate halt main.
I'm come in store on t-shirts and capery so she juge me...
br...

I have purchased sony hts iv300 2 days ago. After the installation after one days the av receiver starts hanging. When i contact the dealer they give me the sony complaint no. [protected], when i call this no. They said that engineer will come in evening and will see the problem, but no engineer came and i tried this no. More than 10 times but that lady did not pickup my phone. When again i contact that lady through dealer her behaviour was...

Sony bravia klv-32r482b 32
Inches led tv, purchased in 2014 showing issue in display. It looks like display panel issue. Same issue i have seen on other sony led products at my friends n relatives home. It looks like a big blunder from sony company, as i see a lot more similar complaints. Sony should provide true efforts in fixing this or else their image will be tarnished....

To
The MD/CEO
SONY INDIA
INDIA

I had purchased Sony Bravia 32" LED Model KLV-32R482B in Dec, 2015 and now within 3 years, sudden blurring of images on display with white/black/blue vertical line is developed since two days. I called sony customer care and lodged a complaint with ID 49923206. The engineer visited us and told that it is the Panel problem. According to him, the new panel will cost around 13700.br...

I bought a 43 inches sony brand led tv. From day 1 it started giving issues with remote control, i had complaint about it and my tv remote control was replaced 3 times. But still the issue remains and there is no resolution provided by sony after so many complaints. Last week also i had interaction with customer care but nothing happened so far. I wrote many emails as well but still issue is not resolved and now no body is attending to me....

Dear Concern,
I am user of sony product and satisfied cust. but recently i have faced problem in my Sony HiFi music system, as per Visit By Sony Engg. at My Location(A-390 ranjit avenue Amritsar) and tell me that some software issue in my system and i have to submit my system in Sony care same was observed by Customer care during FTR, So I went To Sony Centre situated at National Shopping Complex in Amritsar(Punjab) and submitted...

Dear team,
I'm really sorry to inform you that my home theatre system which was affected by flood was given to the service centre for repairing as per ur advertisement that all flood affected items will be serviced at 50%discount. It is very disappointing that they didn't even check the item which was given for servicing and they were calling me for promoting ur new item by exchanging the same. They didn't even check the item and...

Sony 55 fhd 3d smart led 55w800d:
Reliance retail limited, alwar - bill no.[protected]/01.10.17
Delivery note no. [protected]
Delivery address: 204 wonder height, malviya nagar, alwar rajasthan.301001.

Issue: sudden display out. Reported to sony customer care on 29th and engineer mr. Mukesh sharma ([protected]) from alwar attended the call with assurance that faulty part is to be replaced within three...