Sony India Complaints & Reviews

I have purchased sony led 32 inch klv32r482b 36 months before. Now i am facing display problem. Sony engineer visited my home and saying that its panel issue. For the visiting charges, i have paid to him rs of 300.
After few days, i visited sony service center, they told its panel issue and replacement cost will be rs 12000.
As i have seen in many forums, especially this model (Klv32r482b) has manufactured defective problem...

I deepak venugopal residing in mumbai, mulund west, have been using sony products for a very long time but not anymore after the pathetic response from authorised sony service centres - pan mumbai.

My tv was not working for the past three days and i was trying to locate on the internet an authorised service centre. This pathetic response is what was in store.

1. The nearest service centre - mangalmurti enterprises,...

As raised sony registered a complaint and assigned service center on 28th aug 2018 and not even visited than just a phone call. I don't think even customer care not properly supporting the customer to solve the issue. I called several times to customer care for the same issue but not even solved or not visited the site and product. I am thinking sony is not willing to solve the issue due to wrong installation happened from their technician....

Service request id : 49373105 dated 17/08/2018

History:

Model: klv-32w562d / serial no.: 4037294

Extended warranty card no. 32035226

Purchase date :[protected]

Fault found : mid of july 2018

Service request lodged : 17/08/2018

Service engineer visited : 21/08/2018

Fault type : display issue – horizontal flashy line on...

I have purchase sony bravo tv 32" three years back (I. E in july 2015). Two years extended warantee by bajaj insurance. Problem comes from panel by lining in left side of screen in the month of may, 2018. After complain panel was replaced by company ((I think in the last week of june 2018). But after two month same problem comes from tv that shows three line in screen. My extended warantee expire on 18 july 2018. After complain in toll free...

I had purchased sony wd led tv on 08/10/2016 at fair deal arcade, nagpur maharashtra. I have lodge the complaint regarding "video is not coming in my tv only colour bars appears on the scree.

In my tax invoice 2+2 years of warranty is mentioned, but at service center of sony nagpur is telling that rectification will cost approx 6000/- and to be paid by you....

I Purchase Sony Led on dated 05/08/2016 (MODEL NO KLV-32R412D) & after one & half year it is not working so I call sony customer care on dated 05/07/18 which SERVICE REQUEST ID no 48437452 and engineer come at my home & checked, he said panel is not working & not in warranty, he tell me estimated cost around 10300/- and says you can repair anywhere and I can not afford this cost and he give me also offer for repair in half rate (not disclose...

I had purchased MHC-V71D from Croma Retail South Ex on 19th Aug 2018, Invoice number SLA[protected]. Serial Number of the product is S[protected]D
I had hardly used it for 5-6 hours and it is showing PROTECT3 error. I had called customer care 4 days back and complaint number was 49730106. It was attended today morning and the engineer found some problem in motherboard. I am shocked to see the quality of such an expensive speaker that...

I gave my phone for them to change the display when i gave everything was ok and they even check it the display that is broken and no damage to the other parts of the phone. When i received my phone back i am having problems with sim recognition problem and more over they have sent the back and side panel of the phone. They are then blaming it on me when i went to the server centre please do the needful or i'll have to file a complaint in...

Sir i see a advertising on olx so i interested in mobile redmi note 5 pro.
A manjeet singh named person give his phone no. And asked about payment.
He say that u will pay half money first and another after delivery
I am payed 5000 for this phone
By paytm
After 3 hours he say that"u pay full amount for this phone otherwise we not dispath the courior.
I[censored] not done i will refund"
He is not...

I had bought Sony Bravia television before 3 month. Since after 2 month technical issues started. Firstly, a minor issue of volume started. Afterwards it's not even switching on. I had contacted customer care so many times n had complaint about the issue but they are not responding anything. I had trusted the company n purchased best television but I'm disappointed. I request u to replace the television as soon as possible n it's still in...

Dear sir, we have purchased sony klv 48w562d sl no 4018315 on 9/10/2016 for rs.59, 000/. Just after completing 1 yr, a vertical lines are started appearing on screen. We have complained this where we have purchased t. V. The dealer get it repaired from sony centre hubli and collected service charges rs.1416/- by saying that they have replaced a panel on 30/04/2018. The t. V panel was in under warranty still they have collected charges. After...

I bought sony android tv 2 months ago, but there is a problem with the panel and horizontal line also appears, the screen is also flickering.

*sony service is very bad and the bhopal sony service center also does not help.

Don't buy any sony lcd tv, they provide the worst service. I recently bought a led tv and started to face problem within 60 days.

Now i am running behind service and customer...

I purchased a sony home theater and as registered for a installation & demo sony technician came and advised that sony home theater speaker wire is not good enough quality to pull inside the pipe and told to pull another cable inside the pipe. I asked him the if he cut the wire of speakers the warranty will void and quality will reduce and sony technician answered warranty will remains same and no quality issues also mentioned that sony procedure...

Dear sir.
This is to inform that myself Arup Ratan Chaudhuri reside at Narua panchanantala Chandannagar Hooghly, have a better experience about dony customer care service. I am sorry to say that this type of bad experience I gave never seen before.
On 11th Aug 2018 I made a complain to your customer service about my Sony LED Tv problem. On 16th Aug your one representative came and check my LED tv and he was telling that your...

Dish TV is deliberately harassing Sony TV customers. Please refer trailing mails.

Dear Arun,

As we have informed you earlier, that the technician chargers would be applicable for the visit, but you denied to pay for the same. Moreover, we have taken your feedback that the technician visit should be provided free of cost.

Regards,
Online Team
DishTV

From: Arun Zutshi...

Repeated message o[censored]pdation of Applications since last 4 days, as taken assistance from technical staff had asked for updation, then also TV has not yet started.

Today technician visited but he too was helpless. Is this the standard of Sony technical services.

Till now no positive response from customer care.

Feeling helpless .

Thinking purchased wrong product....

I bought a sony laptop about 5 years ago. Recently the screw of the base panel is broken along with the panel. When i inquired bout repairing it in the authorized service center, i was told that the base panel and keypad are no more being manufactured. It is a very bad experience with sony. Though the production of laptops has been stopped, the company should be able to produce accessories to support the customers who have bought their products.br...

It's been around 2 weeks while i have submitted my mobile phone but still i haven't received my phone or any details regarding it and also i had to travel all the for the service center as well as the service center which is near by to my place has stopped offering these services how can i trust this company where in i can't have my one product bac...

Recently i had buyer this new phone sony xperia r1 plus i can't work simultaneously on this mobile its power off automatically and turn on it own self since day one this problem is occurring i've showed to the service centre too but the issue isn't sorted out and my mobile is in warranty i hope this issue may got sort out... And even handset was not working properly the mike is also not working.....