Sony India Complaints & Reviews

Dear Sir/Madam,

I purchased a 43" LED Sony Bravia TV X7002F on 12th August 2018 from xyz dealer. Within 7 days of purchase, screen of TV has started showing a black dot on the screen. I believe the TV was defective since the time I have purchased it. On observation, I immiediately raised complaint to customer care with complaint No. 49434932. I has asked them to replace the TV since it's a new TV. The service person from Sony's authorised service centre, Mumbai, has recommended that they will repair the display panel.

I send the mail to Sony India for the replacement on 23rd August 2018 with complaint no.49489451 and got a reply after week on 28th Aug for repair. I have resent the mail to Sony India for replacement. Till the date I have not received any call from service center and Sony Management team for mail reply. I had contacted customer care so many times and had complaint about the issue, said that Sony management will take the decision and revert your mail. Now I am running behind service and customer care to get it replaced. This is causing me a lot of Hassel and pain.

I purchased the No.1 branded TV which is costing more than all other brands, I am not expecting this problem within 7 days of purchase.

I had trusted the company and purchased best television but I'm disappointed with the product as well as response of Sony. They are not replying to any of my emails since 17 days. I am stuck with the faulty product.

I request u to please take this issue up with Sony and help me get a replacement as soon as possible.

Thanks,
Rajendar

I am from kerala which was hit by flood recently. I bought a sony tv manufactured in july 2012 (Kdl32 ex650). After the flood, i fought my tv giving blurred and double images. When i contacted sony service centre, they informed meto bring tv to aleppey since they are providing offers (30-40% discount) on all services and products due to the flood. With lot of difficulty, my father took the tv there and they said the panel of the tv has complaint (Service id[protected]. I asked them to change it. For my surprise, i was given a reply that the parts of the tv are not available in market now.
We buy a product spending 40-50k, assuming that we need not spend the same for alteast next 10 years. I opted sony since i had a belief it will have long lifetime and the parts will be easily available.

Please do not try to implement your market strategies to people who are trying to recover from a disaster by forcing them to buy your new products. All the people left the place disatisfied.

I need my tv repaired by you (I do not want to go for local technicians).

All of a sudden my tv got a display issue there was no physical damage at all

We buy expensive products to use it for long and pay emi's even though we are unable to pay at once and have quality products

If your quality is not as we expect which will turn bad in couple of days don't call it a brand &sell it for such high prices

We call for support which is totally denied and top of which you want to charge again even though its a quality issue
Why should we go for brands n pay high prices and don't get proper support and in turn pay money while in warranty?

Can some one get back to me at the earliest

I called customer service raised a complaint, they informed will be sending a technician.. Who did not come again i had to call and take the phone no i request him to come.. He was totally acting weird... He said he has aother appointment how ever will come check for 5 minutes and go

He came saw the issue said will certainly tomorrow, never came back

I called customer care later they said it will cost me why should i pay for something when the damage happens while in warranty.. And its not a physical damage moreover the person said will contact the team and come tomorrow to repair which dint happen
I called customer care and they never bother to resolve it

I want this to be addressed at the earliest or replace my tv

Dear team,

I'm visit dehradun clock tower store for purchase led one of the the staff (Pinki khan) attend me and demo the led and she said what is your month salary are you purchase or windows shopper i'm saying i want 49" led purchase on urgent basis she said pese hai tumhre pas lene ko bas ghus aaye yaha store main bas dekhne ko fate halt main.
I'm come in store on t-shirts and capery so she juge me...

Why big brand sony hire this type staff tohse no taking good taking abusing language...

I'm going to court order wise termination this staff...

I have purchased sony hts iv300 2 days ago. After the installation after one days the av receiver starts hanging. When i contact the dealer they give me the sony complaint no. [protected], when i call this no. They said that engineer will come in evening and will see the problem, but no engineer came and i tried this no. More than 10 times but that lady did not pickup my phone. When again i contact that lady through dealer her behaviour was very rude. I think sony is no more responsible towards their customers. You will purchase sony and take whole life tension. What the hell sony are doing. I am totally disappointed with sony service.

Sony bravia klv-32r482b 32
Inches led tv, purchased in 2014 showing issue in display. It looks like display panel issue. Same issue i have seen on other sony led products at my friends n relatives home. It looks like a big blunder from sony company, as i see a lot more similar complaints. Sony should provide true efforts in fixing this or else their image will be tarnished.

To
The MD/CEO
SONY INDIA
INDIA

I had purchased Sony Bravia 32" LED Model KLV-32R482B in Dec, 2015 and now within 3 years, sudden blurring of images on display with white/black/blue vertical line is developed since two days. I called sony customer care and lodged a complaint with ID 49923206. The engineer visited us and told that it is the Panel problem. According to him, the new panel will cost around 13700.br...

I bought a 43 inches sony brand led tv. From day 1 it started giving issues with remote control, i had complaint about it and my tv remote control was replaced 3 times. But still the issue remains and there is no resolution provided by sony after so many complaints. Last week also i had interaction with customer care but nothing happened so far. I wrote many emails as well but still issue is not resolved and now no body is attending to me. Pl support

Dear Concern,
I am user of sony product and satisfied cust. but recently i have faced problem in my Sony HiFi music system, as per Visit By Sony Engg. at My Location(A-390 ranjit avenue Amritsar) and tell me that some software issue in my system and i have to submit my system in Sony care same was observed by Customer care during FTR, So I went To Sony Centre situated at National Shopping Complex in Amritsar(Punjab) and submitted my System, as per Service Engg. Non availbility at centre they asked me don't worry we can repair your system through our LCD TV service engg., I trusted on them and submitted my system at their service centre and as per them they asked me to collect your system after 10 days due to all KEYS Had gone Faulty and to be replaced. After 8 or 9 Days when I confirm from Centre regarding update status then they told me that required materail to be arranged from Sinagapur and it will take next 13 to 15 days, My concern is this that why they not inform me on same day that they aware about parts non availbilty in India and why they told me when i approach to them.

Rest I want to know that how could you provide after sale service.I think Concern Service Centre Incharge Mr. Gobind is taking lightly Cust. complaints and his bheviour was very rude and argu with me.
Also he asked me that this system is not manufactored now a days so we can not provide proper serivce, but i purchased system two year back now i suppose to purchase new system of Sony in every year to get better service.

I am very much dishearted and feel cheated after all this situation( regarding your after sale service and bheviour of your Senior Executive of Service centre Mr. Gobind.)

Pl. provide me solution as still my sytem at your service centre.

Rgds,
Amit Sharma
[protected]

Dear team,
I'm really sorry to inform you that my home theatre system which was affected by flood was given to the service centre for repairing as per ur advertisement that all flood affected items will be serviced at 50%discount. It is very disappointing that they didn't even check the item which was given for servicing and they were calling me for promoting ur new item by exchanging the same. They didn't even check the item and was forcing me to buy a new one. Very much shameful act from your side at this point of time for promoting your item where all the people are suffering from flood related consequences. Rather than helping you are draining.

Sony 55 fhd 3d smart led 55w800d:
Reliance retail limited, alwar - bill no.[protected]/01.10.17
Delivery note no. [protected]
Delivery address: 204 wonder height, malviya nagar, alwar rajasthan.301001.

Issue: sudden display out. Reported to sony customer care on 29th and engineer mr. Mukesh sharma ([protected]) from alwar attended the call with assurance that faulty part is to be replaced within three working days. Despite huge follow up with custmore care @ [protected] and local engineer the issue is not resolved and there is no concrete answer on resolution.
This is serious issue when it comes to sony brand name which is known for best customer services.
Request some one to attend this and revert with resolution at my handphone - [protected] alternatively mail - shashikant. [protected]@pernod-ricard.com

I have purchased sony led 32 inch klv32r482b 36 months before. Now i am facing display problem. Sony engineer visited my home and saying that its panel issue. For the visiting charges, i have paid to him rs of 300.
After few days, i visited sony service center, they told its panel issue and replacement cost will be rs 12000.
As i have seen in many forums, especially this model (Klv32r482b) has manufactured defective problem for picture tube.
Since this is manufacture defective, i may not able to pay with huge amount.

Please help me get replacement of new sony led.

Regards,
Gowtam

I deepak venugopal residing in mumbai, mulund west, have been using sony products for a very long time but not anymore after the pathetic response from authorised sony service centres - pan mumbai.

My tv was not working for the past three days and i was trying to locate on the internet an authorised service centre. This pathetic response is what was in store.

1. The nearest service centre - mangalmurti enterprises, thane west - tel - [protected] was totally non responsive for two days. Nobody even answered the call. Pathetic!!

2. I then called another centre in thane - nancy electronics - they immediately gave the mangalmurthi number. I told its not working. They asked me to keep trying. Pathetic!!

3. I then tried the toll free number[protected] was not working.

4. I then had a live chat with sony rep. The person gave me the toll free number - which was not working. Then she finally gave me a far off service number in the western suburbs and still had the audacity to say their service was commendable. Its still 3 days and i havent even started with sony service. See attached images.

5. I then contacted the service centre given - krish electronics - malad east.
The person kept interrupting my case with her in between talks with other people and finally said they dont cater to mulund area. When i protested she asked to call the toll free number.
I said it wasnt working... Then finally.. Finally she said it can be dialled only using landlines..
Now none of the site says this.. Not even the customer rep on the chat told me this.. Pathetic.
They also gave me the mangalmurthi number - which i think is only for show. Totally non responsive.

6. Finally i used the landline and registered the complaint. The rep said my problem will be solved
Within 48 hours.. God knows.. Because when i asked for the complaint number.. He said it would be
Sms'd to me.. Where..?? Man iam using the land line number. He kept fumbling until i gave him
My mobile number. Its been six hours.. I still havent received the complaint number..

7. Iam just keeping my fingers crossed that some sony technician turns up else will get some other brand

Anyways iam out of the sony fan club after the pathetic experience. The reason for writing this mail is
To highlight the problem with sony process to the sony management and how over the years it is going downhill.

Hope this mail is noted.

As raised sony registered a complaint and assigned service center on 28th aug 2018 and not even visited than just a phone call. I don't think even customer care not properly supporting the customer to solve the issue. I called several times to customer care for the same issue but not even solved or not visited the site and product. I am thinking sony is not willing to solve the issue due to wrong installation happened from their technician.

Service request id : 49373105 dated 17/08/2018

History:

Model: klv-32w562d / serial no.: 4037294

Extended warranty card no. 32035226

Purchase date :[protected]

Fault found : mid of july 2018

Service request lodged : 17/08/2018

Service engineer visited : 21/08/2018

Fault type : display issue – horizontal flashy line on the middle screen

Set picked up date : 22/08/2018

Asc name : techno plaza, garia station road, kolkata 700084

With reference to the above mentioned service request, your service centre has picked up the tv set for repair on 22/08/2018. But till date the set has not been repaired and your service centre is unable to provide any tentative of return of the rectified tv set. They have informed that at present the required parts are not in stock of the service centre. They have indented for the same which is yet to be received by them.

In this respect i would like to inform you that they have not provided any alternative tv set for the time being.

I have faced the same type of problems and non-cooperative action earlier also. It has come to my utter surprise that a reputed organisation like sony india has paid their deaf ears to the complaints of their esteemed customer.

You are now requested to provide an exact date of supply of repaired tv set and arrange to provide an alternative tv set immediately.

Regards,

M bhunia

Mob. [protected] / [protected]

N /19, shrinagar

Po - panchasayar

Kolkata 700094

I have purchase sony bravo tv 32" three years back (I. E in july 2015). Two years extended warantee by bajaj insurance. Problem comes from panel by lining in left side of screen in the month of may, 2018. After complain panel was replaced by company ((I think in the last week of june 2018). But after two month same problem comes from tv that shows three line in screen. My extended warantee expire on 18 july 2018. After complain in toll free no of sony care the representative called that your warantee has been expire and service will be paid service.
I want to say that sony type of branded company product and its accessories are so poor in quality.
If company want to replace my tv panel once again than i will be tankful to him if not in future i cannot believe in your company and its products.

Thanks
Prem kumar
Contact no. [protected]

I had purchased sony wd led tv on 08/10/2016 at fair deal arcade, nagpur maharashtra. I have lodge the complaint regarding "video is not coming in my tv only colour bars appears on the scree.

In my tax invoice 2+2 years of warranty is mentioned, but at service center of sony nagpur is telling that rectification will cost approx 6000/- and to be paid by you.

I Purchase Sony Led on dated 05/08/2016 (MODEL NO KLV-32R412D) & after one & half year it is not working so I call sony customer care on dated 05/07/18 which SERVICE REQUEST ID no 48437452 and engineer come at my home & checked, he said panel is not working & not in warranty, he tell me estimated cost around 10300/- and says you can repair anywhere and I can not afford this cost and he give me also offer for repair in half rate (not disclose in company) but I am not trust & not accept this deal and I saw the led in other engineer after some time I tell the panel problem to dealer then dealer call to service center (Prachi Service Center- Bulandshahr) & discuss about warranty then after some time a phone come from service center he say that your led will be repair free of cost, next day on dated 20/07/2018 second time same Engineer (SUNIL SAGAR) come at my home & he say your led not repair & his attitude is not good . Form first time engineer misguide me & not tell about that I can repair led in free of cost when he give all detail to service center .

Regarding this I wrote above mail to sony (mail id :- sonyindia.[protected]@ap.sony.com) on dated 22/08/18.

And as per below revert sony mail, led may be repair if I not saw led outside engineer & this circumstance will be happen only company engineer misguide but sony not accept this & do only favour of engineer & service center & not think about my side. & AFTER FEW MAIL SONY NOTE RESPOND MY MAIL & NOT SOLVE MY PROBLEM .

PLEASE FIND BELOW MAIL COMMUNICATION :-

[protected] Forwarded message[protected]
From: SonyCare
Date: Thu, Aug 23, 2018 at 3:39 PM
Subject: RE:'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To: Gaurav Sharma

Dear Mr. Gaurav Sharma,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 22nd August 2018, addressed to us, regarding your Sony BRAVIA TV, Model No. KLV-32R412D, Serial No 4065796.

We understand your concern towards your Sony BRAVIA TV.

We received your aforementioned handset at our Authorized Service Centre - M/S Prachi electronics on 20th July 2018 vide Job number J81801538 for the symptom “No Picture”. On inspection, engineer observed that the set is attempted for service by agencies outside our authorized service network and display panel found defective. We found definite evidence of it. Once a product is attempted for service outside our authorized service network, warranty becomes void. Not only for that particular job, but forever.

Therefore, the initial service estimate of Rs.10, 360/- was informed to you by Service Centre. This estimate is prepared solely on preliminary investigation of the set. The spare parts charged are on current prices and subject to change.

This case has been discussed with the management.

We would request you to approve the initial estimate so that necessary service action can be carried ahead.

Thanking you and assuring you our best services always.

With Warm Regards,

Debashis Sengupta

Regional Customer Support

Sony India Pvt Ltd.

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Thu, Aug 23, 2018 at 5:48 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

Dear Sony Team,

Please find my comments in red .

As per your statement “Once a product is attempted for service outside our authorized service network, warranty becomes void” I agree but you can not find this what circumstance that this situation happened . As per your rules First time I call the service center & engineer tell the panel is not work & out of warranty (cost is 10360/-) then everybody try to other option .

As per your statement “We received your aforementioned handset at our Authorized Service Centre - M/S Prachi electronics on 20th July 2018 vide Job number J81801538” This is the second time when Your engineer visit, as per your mail if handset is not show outside you repair free of cost .

You think that if first time engineer do not misguide why are we take this action as per your all mistake do our end & your engineer & service center is safe . This is your duty that you do the support the customer & tell the warranty & other condition . If You not support our side & safe the engineer then we take other action. like consumer court. This action necessary for me.

LOOKING FOR BEST RESOLUTION YOUR YOU.

WE ARE NOT EXPECTING THIS KIND OF PRODUCT QUALITY FROM A BRAND NAME LIKE SONY

WITH BEST REGARDS
GAURAV SHARMA

[protected] Forwarded message[protected]
From: SonyCare
Date: Fri, Aug 24, 2018 at 12:04 PM
Subject: RE:'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To: Gaurav Sharma

Dear Mr. Gaurav Sharma,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 22nd and 23rd August 2018, addressed to us, regarding your Sony BRAVIA TV, Model No. KLV-32R412D, Serial No 4065796.

This is also in reference e mail sent to you on 23rd August 2018 by undersigned, in this regard.

As we explained early, the set is attempted for service by agencies outside our authorized service network and display panel found defective. We found definite evidence of it. Once a product is attempted for service outside our authorized service network, warranty becomes void. Not only for that particular job, but forever. However, you would have escalated the matter before attempt by local technician.

Therefore, the initial service estimate of Rs.10, 360/- was informed to you by Service Centre. This estimate is prepared solely on preliminary investigation of the set. The spare parts charged are on current prices and subject to change.

We regret to inform you that we are unable to comply with your request to service the product under warranty. We solicit your understanding in this regard.

We would again request you to approve the initial estimate so that necessary service action can be carried ahead.

Assuring you best of our support always.

For Sony India Pvt Ltd.

With Warm Regards,
Debashis Sengupta
Regional Customer Support.

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Fri, Aug 24, 2018 at 4:26 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

Dear Debashish,

I do understand that we had examined our set outside but you know the
reason behind it . If your technicians are misguiding your valuable
customers for just small amount of personal benefit so how can we
trust on brand like SONY.

First you please educate and make happy ( in terms of money) your
technicians so that they will not misguide customer for just small
amount for their personal benefit.

Anyways now the situation is very much clear to you also on the other
hand i have already spent Rs 5000 ( wrong guidance by your people) on
this TV set . Now i don't want to spend much as my pocket is not
allowing this much of expense . So pls talk to your seniors or concern
authorities where you can offer some best charges for repairing this
set .

THIS IS REALLY DISAPPOINTING FOR ME AS I HAVE TO SUFFER BECAUSE OF
YOUR PEOPLE MIS-GUIDANCE .

Regsrds
Gaurav sharma

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Mon, Aug 27, 2018 at 4:11 PM
Subject: Fwd: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER--

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Tue, Aug 28, 2018 at 4:08 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER-2

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Wed, Aug 29, 2018 at 4:44 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER-3

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Thu, Aug 30, 2018 at 4:25 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER-4

PLEASE GIVE REPLY...

I had purchased MHC-V71D from Croma Retail South Ex on 19th Aug 2018, Invoice number SLA[protected]. Serial Number of the product is S[protected]D
I had hardly used it for 5-6 hours and it is showing PROTECT3 error. I had called customer care 4 days back and complaint number was 49730106. It was attended today morning and the engineer found some problem in motherboard. I am shocked to see the quality of such an expensive speaker that it got damaged after using for just 5-6 hours. I am expecting not to repair it and get it replaced from company. Need your urgent attention on above matter.

I gave my phone for them to change the display when i gave everything was ok and they even check it the display that is broken and no damage to the other parts of the phone. When i received my phone back i am having problems with sim recognition problem and more over they have sent the back and side panel of the phone. They are then blaming it on me when i went to the server centre please do the needful or i'll have to file a complaint in the consumer court regarding the damge done to my product
Plz revert to me soon