Oct 20, 2018
Updated by yaduuday Copy of mails sent to sony customer care
Sir/Madam
Mysel[censored]day D. Nayak has been struggling to get my handy cam repaired from your service centres in Mangalore .I handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service, Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore i.e in CORETECH Service centre (which does not exist i.e not at all functioning ) they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 7months 17 days my camera is in your service centre(here and there in between it was given to me after collecting back the job sheet and without repairing it i.e. 100 percent repairwas not there) . It has lead to so many inconveniences and losses for me .
So far I might have called to your call centre people on Toll free number . Every time a new call centre person used to attend the phone call and used to ask so many questions but no body properly promptly tried to solve my problem. Last week one lady from your customer care centre made a call to me and informed me that my handy cam is repaired and she asked me to collect it. But when I went and asked manager of Abhinav Enterprises told that it is not repaired and no directions from company.
I have sent detailed e-mail and no body might have referred it or no body might have read it patiently.
In the last week of February I was called by the technician of already closed Core Tech Sony Service centre and told me to collect my handy cam as early as possible . I went and collected camera. When I came home and operated my camera, audio was not functioning. The technician has to explain about the conditions of my camera. But he did not explain anything, he was busy in dismantling the things for closing that service centre. He just told camera is repaired and gave it to me and collected Rs. 1200 from me and collected my job card also but did not give me any receipt. He told that bill /receipt will be sent to my home but so far no receipt has been sent. I made a call to that person and he told me to give it for further repair in Abhinav Enterprises, Mangalore. So I gave my camera for repair in Abhinav enterprises and explained all the things and finally told I will not pay single NP for repair. So the manager of Abhinav enterprises gave me a manual job sheet .Later it was sent to Bangalore for repair and after about one month once again I received my camera and at that time I operated camera in the service centre only and showed the defect to the. manager also. Now the defect was camera failed to recognise USB. Once again handy cam was not repaired in full. Only partial repair was done.
Now again more than one month over I have been making calls to your customer service centre so many times but no solution. If my handy cam is not repaired in full and if I do not get it for use I will book a complaint in consumer court or Forum.
Kindly try to settle the issue as early as possible.
Already I have sent all the particulars of my camera. But for your perusal once again I am sending all the particulars. Kindly download the attachments .
Name of item: HDR- CX 150 E./BC E37 Serial No. 1737477
Date of purchase : 27.09.2010
Purchased from : Panchami Electronics Pvt. Ltd.
City Point, Kodial bail, Mangalore - 575003 Tel.[protected]
Given for repair : 1. Sony service centre Mourishka Tower
2. Sony service centre Valentia Tower
3. Coretech sony service centre
4. Abhinav enterprises
Oct 20, 2018
Updated by yaduuday Delay in repairing sony handycam
From: hkd uday <[protected]@rediffmail.com> replied on Sat, 13 Jan 2018 12:58:06 Add to address bookTo: 1 recipient | See Details
Sir,
Mysel[censored]day D. Nayak handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service
Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button has got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 5 months 17 days my camera is in your service centre. It has lead to so many inconveniences and losses for me
Kindly direct them to repair my camera and to return it in good condition. Otherwise I may have to file a case in Consumers court to get my camera or its cost .
Thanking you
Uday D . Nayak
Quick reply to "hkd uday"<[protected]@rediffmail.com>
Re: Delay in repairing sony handycam
From: hkd uday <[protected]@rediffmail.com> on Wed, 17 Jan 2018 09:01:11 Add to address bookTo: You & | See Details
Delay in repairing sony handycam From: hkd uday <[protected]@rediffmail.com> on Sat, 13 Jan 2018 12:58:06 Add to address book To: 1 recipient | See Details Sir, Mysel[censored]day D. Nayak handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button has got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 5 months 17 days my camera is in your service centre. It has lead to so many inconveniences and losses for me Kindly direct them to repair my camera and to return it in good condition. Otherwise I may have to file a case in Consumers court to get my camera or its cost . Without informing me a new job sheet also has been made with a different date . Ofcourse without my signature it is not valid. My contact No. is [protected]. Service Job sheet Number is J71909258 dated 26.07.2017. Thanking you Uday D . Nayak
From: "hkd uday"<[protected]@rediffmail.com>
Sent: Sat, 13 Jan 2018 12:58:06
To: "[protected]@ap.sony.com"<[protected]@ap.sony.com>
Subject: Delay in repairing sony handycam
Sir,
Mysel[censored]day D. Nayak handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service
Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button has got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 5 months 17 days my camera is in your service centre. It has lead to so many inconveniences and losses for me
Kindly direct them to repair my camera and to return it in good condition. Otherwise I may have to file a case in Consumers court to get my camera or its cost .
Thanking you
Re: Delay in repairing sony handycam
From: hkd uday <[protected]@rediffmail.com> on Sun, 28 Jan 2018 10:06:20 Add to address bookTo: You & | See Details
Sir, My camera is damaged by your technicians in your service centre. I request you to replace my camera. I will not accept the damaged one.
From: "hkd uday" <[protected]@rediffmail.com>
Sent: Wed, 17 Jan 2018 09:01:12
To: "hkd uday" <[protected]@rediffmail.com>
Subject: Re: Delay in repairing sony handycam
Delay in repairing sony handycam From: hkd uday <[protected]@rediffmail.com> on Sat, 13 Jan 2018 12:58:06 Add to address book To: 1 recipient | See Details Sir, Mysel[censored]day D. Nayak handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button has got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 5 months 17 days my camera is in your service centre. It has lead to so many inconveniences and losses for me Kindly direct them to repair my camera and to return it in good condition. Otherwise I may have to file a case in Consumers court to get my camera or its cost . Without informing me a new job sheet also has been made with a different date . Ofcourse without my signature it is not valid. My contact No. is [protected]. Service Job sheet Number is J71909258 dated 26.07.2017. Thanking you Uday D . Nayak
Re: Delay in repairing sony handycam
From: hkd uday <[protected]@rediffmail.com> on Tue, 13 Mar 2018 21:50:53 Add to address bookTo: 1 recipient | See Details
From: "hkd uday"<[protected]@rediffmail.com>
Sent: Sat, 13 Jan 2018 12:58:06
To: "[protected]@ap.sony.com"<[protected]@ap.sony.com>
Subject: Delay in repairing sony handycam
Sir,
Mysel[censored]day D. Nayak handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service
Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button has got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 5 months 17 days my camera is in your service centre. It has lead to so many inconveniences and losses for me
Kindly direct them to repair my camera and to return it in good condition. Otherwise I may have to file a case in Consumers court to get my camera or its cost .
Thanking you
Uday D . Nayak
Quick reply to "hkd uday"<[protected]@rediffmail.com>
Oct 20, 2018
Updated by yaduuday Re: Delay in repairing sony handycam
From: hkd uday <[protected]@rediffmail.com> on Tue, 13 Mar 2018 21:50:53 Add to address bookTo: 1 recipient | See Details
From: "hkd uday"<[protected]@rediffmail.com>
Sent: Sat, 13 Jan 2018 12:58:06
To: "[protected]@ap.sony.com"<[protected]@ap.sony.com>
Subject: Delay in repairing sony handycam
Sir,
Mysel[censored]day D. Nayak handed over my Digital Video Camera ( Model No. HDR-CX150E/BC E37 ) to Core Tech Service
Sony Authorised Service Centre, G-14 Deepa Plaza Ground Floor, M G Road, Karnataka, Mangalore 575003 on[protected] for a minor repair. It was functioning properly . There was no problem to use it. Only the date and time were not saving . Then after about one month it was told that while repairing zoom button is broken. According to me it has happened due to carelessness of the technician who handled my camera. When I handed over the camera in the reception counter, the same technician did not fix the battery of my camera properly. At that time only I understood that the technician is not a skilled one. According to me due to mishandling of the camera zoom button has got damaged. So it is the responsibility of the technician or the company to repair my camera and return it. But in your service centre in Mangalore they do not have any responsibility. They have kept quite . Not informing me anything . The head of that centre so called Manager do not know anything about this issue .As on today since 5 months 17 days my camera is in your service centre. It has lead to so many inconveniences and losses for me
Kindly direct them to repair my camera and to return it in good condition. Otherwise I may have to file a case in Consumers court to get my camera or its cost .
Thanking you
Uday D . Nayak
Quick reply to "hkd uday"<[protected]@rediffmail.com>
