Sony India Complaints & Reviews

I Purchase Sony Led on dated 05/08/2016 (MODEL NO KLV-32R412D) & after one & half year it is not working so I call sony customer care on dated 05/07/18 which SERVICE REQUEST ID no 48437452 and engineer come at my home & checked, he said panel is not working & not in warranty, he tell me estimated cost around 10300/- and says you can repair anywhere and I can not afford this cost and he give me also offer for repair in half rate (not disclose in company) but I am not trust & not accept this deal and I saw the led in other engineer after some time I tell the panel problem to dealer then dealer call to service center (Prachi Service Center- Bulandshahr) & discuss about warranty then after some time a phone come from service center he say that your led will be repair free of cost, next day on dated 20/07/2018 second time same Engineer (SUNIL SAGAR) come at my home & he say your led not repair & his attitude is not good . Form first time engineer misguide me & not tell about that I can repair led in free of cost when he give all detail to service center .

Regarding this I wrote above mail to sony (mail id :- sonyindia.[protected]@ap.sony.com) on dated 22/08/18.

And as per below revert sony mail, led may be repair if I not saw led outside engineer & this circumstance will be happen only company engineer misguide but sony not accept this & do only favour of engineer & service center & not think about my side. & AFTER FEW MAIL SONY NOTE RESPOND MY MAIL & NOT SOLVE MY PROBLEM .

PLEASE FIND BELOW MAIL COMMUNICATION :-

[protected] Forwarded message[protected]
From: SonyCare
Date: Thu, Aug 23, 2018 at 3:39 PM
Subject: RE:'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To: Gaurav Sharma

Dear Mr. Gaurav Sharma,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 22nd August 2018, addressed to us, regarding your Sony BRAVIA TV, Model No. KLV-32R412D, Serial No 4065796.

We understand your concern towards your Sony BRAVIA TV.

We received your aforementioned handset at our Authorized Service Centre - M/S Prachi electronics on 20th July 2018 vide Job number J81801538 for the symptom “No Picture”. On inspection, engineer observed that the set is attempted for service by agencies outside our authorized service network and display panel found defective. We found definite evidence of it. Once a product is attempted for service outside our authorized service network, warranty becomes void. Not only for that particular job, but forever.

Therefore, the initial service estimate of Rs.10, 360/- was informed to you by Service Centre. This estimate is prepared solely on preliminary investigation of the set. The spare parts charged are on current prices and subject to change.

This case has been discussed with the management.

We would request you to approve the initial estimate so that necessary service action can be carried ahead.

Thanking you and assuring you our best services always.

With Warm Regards,

Debashis Sengupta

Regional Customer Support

Sony India Pvt Ltd.

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Thu, Aug 23, 2018 at 5:48 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

Dear Sony Team,

Please find my comments in red .

As per your statement “Once a product is attempted for service outside our authorized service network, warranty becomes void” I agree but you can not find this what circumstance that this situation happened . As per your rules First time I call the service center & engineer tell the panel is not work & out of warranty (cost is 10360/-) then everybody try to other option .

As per your statement “We received your aforementioned handset at our Authorized Service Centre - M/S Prachi electronics on 20th July 2018 vide Job number J81801538” This is the second time when Your engineer visit, as per your mail if handset is not show outside you repair free of cost .

You think that if first time engineer do not misguide why are we take this action as per your all mistake do our end & your engineer & service center is safe . This is your duty that you do the support the customer & tell the warranty & other condition . If You not support our side & safe the engineer then we take other action. like consumer court. This action necessary for me.

LOOKING FOR BEST RESOLUTION YOUR YOU.

WE ARE NOT EXPECTING THIS KIND OF PRODUCT QUALITY FROM A BRAND NAME LIKE SONY

WITH BEST REGARDS
GAURAV SHARMA

[protected] Forwarded message[protected]
From: SonyCare
Date: Fri, Aug 24, 2018 at 12:04 PM
Subject: RE:'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To: Gaurav Sharma

Dear Mr. Gaurav Sharma,

Greetings from Sony India. Thank you for patronizing Sony product.

This is in reference to your e-mail dated 22nd and 23rd August 2018, addressed to us, regarding your Sony BRAVIA TV, Model No. KLV-32R412D, Serial No 4065796.

This is also in reference e mail sent to you on 23rd August 2018 by undersigned, in this regard.

As we explained early, the set is attempted for service by agencies outside our authorized service network and display panel found defective. We found definite evidence of it. Once a product is attempted for service outside our authorized service network, warranty becomes void. Not only for that particular job, but forever. However, you would have escalated the matter before attempt by local technician.

Therefore, the initial service estimate of Rs.10, 360/- was informed to you by Service Centre. This estimate is prepared solely on preliminary investigation of the set. The spare parts charged are on current prices and subject to change.

We regret to inform you that we are unable to comply with your request to service the product under warranty. We solicit your understanding in this regard.

We would again request you to approve the initial estimate so that necessary service action can be carried ahead.

Assuring you best of our support always.

For Sony India Pvt Ltd.

With Warm Regards,
Debashis Sengupta
Regional Customer Support.

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Fri, Aug 24, 2018 at 4:26 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

Dear Debashish,

I do understand that we had examined our set outside but you know the
reason behind it . If your technicians are misguiding your valuable
customers for just small amount of personal benefit so how can we
trust on brand like SONY.

First you please educate and make happy ( in terms of money) your
technicians so that they will not misguide customer for just small
amount for their personal benefit.

Anyways now the situation is very much clear to you also on the other
hand i have already spent Rs 5000 ( wrong guidance by your people) on
this TV set . Now i don't want to spend much as my pocket is not
allowing this much of expense . So pls talk to your seniors or concern
authorities where you can offer some best charges for repairing this
set .

THIS IS REALLY DISAPPOINTING FOR ME AS I HAVE TO SUFFER BECAUSE OF
YOUR PEOPLE MIS-GUIDANCE .

Regsrds
Gaurav sharma

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Mon, Aug 27, 2018 at 4:11 PM
Subject: Fwd: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER--

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Tue, Aug 28, 2018 at 4:08 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER-2

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Wed, Aug 29, 2018 at 4:44 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER-3

[protected] Forwarded message[protected]
From: Gaurav Sharma
Date: Thu, Aug 30, 2018 at 4:25 PM
Subject: Re: 'SonyIndia=[protected]'SONY LED COMPLAINT (MODEL NO KLV-32R412D)
To:

REMINDER-4

PLEASE GIVE REPLY...

I had purchased MHC-V71D from Croma Retail South Ex on 19th Aug 2018, Invoice number SLA[protected]. Serial Number of the product is S[protected]D
I had hardly used it for 5-6 hours and it is showing PROTECT3 error. I had called customer care 4 days back and complaint number was 49730106. It was attended today morning and the engineer found some problem in motherboard. I am shocked to see the quality of such an expensive speaker that it got damaged after using for just 5-6 hours. I am expecting not to repair it and get it replaced from company. Need your urgent attention on above matter.

I gave my phone for them to change the display when i gave everything was ok and they even check it the display that is broken and no damage to the other parts of the phone. When i received my phone back i am having problems with sim recognition problem and more over they have sent the back and side panel of the phone. They are then blaming it on me when i went to the server centre please do the needful or i'll have to file a complaint in the consumer court regarding the damge done to my product
Plz revert to me soon

Sir i see a advertising on olx so i interested in mobile redmi note 5 pro.
A manjeet singh named person give his phone no. And asked about payment.
He say that u will pay half money first and another after delivery
I am payed 5000 for this phone
By paytm
After 3 hours he say that"u pay full amount for this phone otherwise we not dispath the courior.
I[censored] not done i will refund"
He is not refund my money i belive on army dress so i am payed
After this i hate indian army
Please help me i am a student.
He say he is from freozpur cantt.

Fraud by a person in his name manjeet

I had bought Sony Bravia television before 3 month. Since after 2 month technical issues started. Firstly, a minor issue of volume started. Afterwards it's not even switching on. I had contacted customer care so many times n had complaint about the issue but they are not responding anything. I had trusted the company n purchased best television but I'm disappointed. I request u to replace the television as soon as possible n it's still in warranty period.

Dear sir, we have purchased sony klv 48w562d sl no 4018315 on 9/10/2016 for rs.59, 000/. Just after completing 1 yr, a vertical lines are started appearing on screen. We have complained this where we have purchased t. V. The dealer get it repaired from sony centre hubli and collected service charges rs.1416/- by saying that they have replaced a panel on 30/04/2018. The t. V panel was in under warranty still they have collected charges. After 15 days of repair the same problem started again, the t. V dealer collected the t. V and submitted to hubli service centre. Their they kept t. V with them for 3 months and now telling that mother board is having problem n need to replace it n for that we have to pay rs.10, 000/-. This is really surprised to us that such a big n reputed company very famous for quality products manufacturing, how they can supply such low quality mother board product to customer for big amount. I kindly request you to replace our product and keep our belief on product n service of the company. And encourage us to purchase some other products of the same company. I hope your good office will resolve our issue very soon as we are unable to invest more on same product.

I bought sony android tv 2 months ago, but there is a problem with the panel and horizontal line also appears, the screen is also flickering.

*sony service is very bad and the bhopal sony service center also does not help.

Don't buy any sony lcd tv, they provide the worst service. I recently bought a led tv and started to face problem within 60 days.

Now i am running behind service and customer care to get it replaced.

"sony products are designed to have adequate ruggedness and undergo very stringent quality control while being manufactured. However, failure may happen in the product in the course of time, and this is the reason why, we offer one year free of service to our customers.

We would like to state here that responsibility of basic maintenance and protection of the product lies with the customer.

As per the warranty terms and conditions, request your kind support and co-operation in allowing us to repair the product."

I purchased a sony home theater and as registered for a installation & demo sony technician came and advised that sony home theater speaker wire is not good enough quality to pull inside the pipe and told to pull another cable inside the pipe. I asked him the if he cut the wire of speakers the warranty will void and quality will reduce and sony technician answered warranty will remains same and no quality issues also mentioned that sony procedure is to cut the cable on both ends and joint with insulation tapes that sony company train the technician and the procedure. After installed and demo i called to customer care and they informed me that warranty will void and quality will be reduced due to joint of cable. Now when i am contacted sony they are not responding properly.

Dear sir.
This is to inform that myself Arup Ratan Chaudhuri reside at Narua panchanantala Chandannagar Hooghly, have a better experience about dony customer care service. I am sorry to say that this type of bad experience I gave never seen before.
On 11th Aug 2018 I made a complain to your customer service about my Sony LED Tv problem. On 16th Aug your one representative came and check my LED tv and he was telling that your TV has got panel problem, panel broken etc.
I am staying in out of station because I am working in a bank. Then he telling me for panel problem you have to pay Rs 4000 for advance for change your panel.
After that nobody calling for your customer care point to know what is the status.
After few days I call to your customers care for knowing the status. One guy Mr Sukanta telling me your Panel is out of market and company provide you a exchange offer for you and you have to Rs.16870 for new LED 32 inch. Then I will telling him I have already pay Rs 4000 so should I pay remain of the money. He said it is not possible. You have to pay Rs.16870. Then I will refund your money on that time when we deliver the same and you have to buy one insurance of Rs.2500 and Rs. 700 for transportation extra .Then I refuse the offer but till date I am not refund my money which I already paid on 16th Aug.
Now let me know this kind of service is not expect from a such reputed company like Sony.
My LED tv is under 5 yrs warranty then why should I pay this huge amount?
I think if you are in customer service then customer have an expectation to give a call ? I have already 65 to 67 call for this complaint.
Thanking you.
Arup Ratan Chaudhuri
Narua Panchanantala
Chandannagar. Hooghly
[protected].
[protected]@idbi.co.in
[protected]@gmail.com

Dish TV is deliberately harassing Sony TV customers. Please refer trailing mails.

Dear Arun,

As we have informed you earlier, that the technician chargers would be applicable for the visit, but you denied to pay for the same. Moreover, we have taken your feedback that the technician visit should be provided free of cost.

Regards,
Online Team
DishTV

From: Arun Zutshi
Sent: 28 August 2018 19:19:38
To: write2us
Subject: Re: RMN [protected]

Yes, this is DishTV issue. If all other channels can be relayed well, why is Sony being targeted by DishTV. This is all over web in fact. So please rectify from your end and in case that requires you to send Technician do it at your cost.

Thanks in advance and i hope that the matter will be resolved ASAP. Your Customer Care has been irresponsive for over 3 months now.

On Aug 28, 2018 16:15, write2us wrote:
Dear Arun,

As per our conversation on [protected], you are facing the signal related issue on Sony channel, but you are not ready to pay technician visit charges. Moreover, we have taken your feedback that the technician visit should be provided free of cost.

Regards,
Online Team
DishTV

From: write2us
Sent: 28 August 2018 11:17:35
To: Arun Zutshi
Subject: Re: RMN [protected]

Dear Arun,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

From: Arun Zutshi
Sent: 28 August 2018 01:03:49
To: write2us
Subject: RMN [protected]

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1 Review
Ar arunzutshi on Aug 13, 2018
Submit a Complaint
Dish TV is deliberately creeping in disturbances in Sony TV channels. We have this compliant for a very long time and has been raising the issue to Dish TV but without resolution. They ask for money to rectify the same. Once when we complained, they set it right but only for a day.
The VC # is [protected]

Verified Support
DishTV Customer Care's response, Aug 25, 2018

Dear Arun Zutshi,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Complaint comments Add a Comment Updated: Aug 25, 2018
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Repeated message o[censored]pdation of Applications since last 4 days, as taken assistance from technical staff had asked for updation, then also TV has not yet started.

Today technician visited but he too was helpless. Is this the standard of Sony technical services.

Till now no positive response from customer care.

Feeling helpless .

Thinking purchased wrong product.

I bought a sony laptop about 5 years ago. Recently the screw of the base panel is broken along with the panel. When i inquired bout repairing it in the authorized service center, i was told that the base panel and keypad are no more being manufactured. It is a very bad experience with sony. Though the production of laptops has been stopped, the company should be able to produce accessories to support the customers who have bought their products.
Din't expect this from a giant company like "sony".
I regret for buying sony products.

It's been around 2 weeks while i have submitted my mobile phone but still i haven't received my phone or any details regarding it and also i had to travel all the for the service center as well as the service center which is near by to my place has stopped offering these services how can i trust this company where in i can't have my one product bac

Recently i had buyer this new phone sony xperia r1 plus i can't work simultaneously on this mobile its power off automatically and turn on it own self since day one this problem is occurring i've showed to the service centre too but the issue isn't sorted out and my mobile is in warranty i hope this issue may got sort out... And even handset was not working properly the mike is also not working..

Just 3 yrs before purchased this tv with cost of rs 37000. Now picture tube has failed. This is main component of tv.
Then what is the standard of sony named product?

As a lower middle class like me, how it is possible to pay again rs. 12, 154 / with in 3 yrs.. Already emi is going for personal loan taken for purchasing this tv.
How such lower middle class people would help sony with this kind of issue.

Could you please help me to reduce the estimation amount as it is huge amount from my financial situation.

Hi,
I bought one 43 inches led tv, sony bravia model: kd 43 x7002e on 19.5.2018 from the outlet of reliance trend's, at badamtala more on g. T. Road, burdwan, west bengal, pin code:713101. Installed on 22.5.2018 with a normal set top box. The picture quality was awesome. But in the first week of august 2018 suddenly the tv started to turn off and on frequently automatically. We informed this to sony service centre through reliance trend's. The service men came and detected that was in the pannell and told us that the damaged part would be received by them from the company within 7 days and they will repair it at our house. On 8th day, over telephone they informed us that the part has arrived. They came to our house took the tv to their centre and repairing brought it back in the evening the same day. Since then we are very much disappointed with the picture quality of my tv and totally sad. We have already informed it to the service centre. Now please suggest me what to do?

Hope you are doing great!!
I am krishna vamsi. I have bought sony xperia xa1 on september 2017. I like sony xperia models it is good. The display touch is not working properly. I have given my mobile to run services pvt ltd hyderabad. The service team has changed the display 2 times. The same issue was occurred 2 times. After changing with in 20 days the issue was again raised. The service team was not repaired properly. I said couple of times please check properly but they not done seriously. At present the touch was not working at right side of the display. Could you please understand my situation and solve my issue.

2017 may me sony xperia xa1 series 19500 me liya aur lene ke 1mahine ke andar usme touch problem shuru ho gaya.

May 2018. Tak 3-4 bar care centre par jama kiya aur bar - bar same problem bhi bataya aur unhone bhi ye mana ki sir is set me problem a rahi hai jin - jin customer ne ye set liya hai so to maine kaha abhi under warranty hai to company me mail kar mera set replace karwa dijiye. Lekin unhone ye karne se mana kar diya aur main is ghatiya company ka product le kar care centre ke chakkar laga raha hu.

Sony bravia kd 43x75e 4k android tv which is in warranty and around 6 months please listen the story in last six months

First : displaying white spots on screen and it incresed daily they agreed and replace new tv

Second :dust ingress in panel some whited patches were coming on screen and i made complaint of this to service centre they came and change new panel on the same time and same day

There are big dots observed inside the panel of the tv, hence called a technician provided by customer care, he visited and take photos. He sent the photos to technician, as per him those dots are of dust ingress in the tv panel. Engineer came to check the led and found there is penal problem

This is the manufacturing defect in the tv as it must be leak-proof to prevent the ingress of the dust inside the panel. Hence i request the tv manufacturer to replace my tv as i have purchased for 6 months only.

Don't understand how such an expensive brand can deliver such untrustworthy products.

Sir we believe in sony care so we are respectfully asking please replace the led tv with new one please believe our situation iam a. Common man and please enquire my situation then take a decision sir please replace led tv me and my family's thank full to sony
Respected sir screenshots attached with mail
It’s not my fault manufacturer defect sir i can’t buy tv monthly or yearly. Just one time please sir please

I request to sonly india humble request please replace with new genuine orginal quality checked led tv

Ayyappadas
Phone [protected]
Trivandrum
Neeramankara
Kerala
Das

As i have purchased a t. V from dealer and he said installation will be done by an engineer on the very next day, location of my place has been confirmed by someone from sony service centre at 11.00 a. M, till then i have contacted them so many times and lastly the service head said the engineer will be reaching you by 7:00 p. M
And now the engineer is calling and saying we ll do it on monday.
I am very unhappy with the service of sony😠