Sony India Complaints & Reviews

I purchased a sony home theater and as registered for a installation & demo sony technician came and advised that sony home theater speaker wire is not good enough quality to pull inside the pipe and told to pull another cable inside the pipe. I asked him the if he cut the wire of speakers the warranty will void and quality will reduce and sony technician answered warranty will remains same and no quality issues also mentioned that sony procedure is to cut the cable on both ends and joint with insulation tapes that sony company train the technician and the procedure. After installed and demo i called to customer care and they informed me that warranty will void and quality will be reduced due to joint of cable. Now when i am contacted sony they are not responding properly.

Dear sir.
This is to inform that myself Arup Ratan Chaudhuri reside at Narua panchanantala Chandannagar Hooghly, have a better experience about dony customer care service. I am sorry to say that this type of bad experience I gave never seen before.
On 11th Aug 2018 I made a complain to your customer service about my Sony LED Tv problem. On 16th Aug your one representative came and check my LED tv and he was telling that your TV has got panel problem, panel broken etc.
I am staying in out of station because I am working in a bank. Then he telling me for panel problem you have to pay Rs 4000 for advance for change your panel.
After that nobody calling for your customer care point to know what is the status.
After few days I call to your customers care for knowing the status. One guy Mr Sukanta telling me your Panel is out of market and company provide you a exchange offer for you and you have to Rs.16870 for new LED 32 inch. Then I will telling him I have already pay Rs 4000 so should I pay remain of the money. He said it is not possible. You have to pay Rs.16870. Then I will refund your money on that time when we deliver the same and you have to buy one insurance of Rs.2500 and Rs. 700 for transportation extra .Then I refuse the offer but till date I am not refund my money which I already paid on 16th Aug.
Now let me know this kind of service is not expect from a such reputed company like Sony.
My LED tv is under 5 yrs warranty then why should I pay this huge amount?
I think if you are in customer service then customer have an expectation to give a call ? I have already 65 to 67 call for this complaint.
Thanking you.
Arup Ratan Chaudhuri
Narua Panchanantala
Chandannagar. Hooghly
[protected].
[protected]@idbi.co.in
[protected]@gmail.com

Dish TV is deliberately harassing Sony TV customers. Please refer trailing mails.

Dear Arun,

As we have informed you earlier, that the technician chargers would be applicable for the visit, but you denied to pay for the same. Moreover, we have taken your feedback that the technician visit should be provided free of cost.

Regards,
Online Team
DishTV

From: Arun Zutshi
Sent: 28 August 2018 19:19:38
To: write2us
Subject: Re: RMN [protected]

Yes, this is DishTV issue. If all other channels can be relayed well, why is Sony being targeted by DishTV. This is all over web in fact. So please rectify from your end and in case that requires you to send Technician do it at your cost.

Thanks in advance and i hope that the matter will be resolved ASAP. Your Customer Care has been irresponsive for over 3 months now.

On Aug 28, 2018 16:15, write2us wrote:
Dear Arun,

As per our conversation on [protected], you are facing the signal related issue on Sony channel, but you are not ready to pay technician visit charges. Moreover, we have taken your feedback that the technician visit should be provided free of cost.

Regards,
Online Team
DishTV

From: write2us
Sent: 28 August 2018 11:17:35
To: Arun Zutshi
Subject: Re: RMN [protected]

Dear Arun,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

From: Arun Zutshi
Sent: 28 August 2018 01:03:49
To: write2us
Subject: RMN [protected]

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1 Review
Ar arunzutshi on Aug 13, 2018
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Dish TV is deliberately creeping in disturbances in Sony TV channels. We have this compliant for a very long time and has been raising the issue to Dish TV but without resolution. They ask for money to rectify the same. Once when we complained, they set it right but only for a day.
The VC # is [protected]

Verified Support
DishTV Customer Care's response, Aug 25, 2018

Dear Arun Zutshi,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
Complaint comments Add a Comment Updated: Aug 25, 2018
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Repeated message o[censored]pdation of Applications since last 4 days, as taken assistance from technical staff had asked for updation, then also TV has not yet started.

Today technician visited but he too was helpless. Is this the standard of Sony technical services.

Till now no positive response from customer care.

Feeling helpless .

Thinking purchased wrong product.

I bought a sony laptop about 5 years ago. Recently the screw of the base panel is broken along with the panel. When i inquired bout repairing it in the authorized service center, i was told that the base panel and keypad are no more being manufactured. It is a very bad experience with sony. Though the production of laptops has been stopped, the company should be able to produce accessories to support the customers who have bought their products.
Din't expect this from a giant company like "sony".
I regret for buying sony products.

It's been around 2 weeks while i have submitted my mobile phone but still i haven't received my phone or any details regarding it and also i had to travel all the for the service center as well as the service center which is near by to my place has stopped offering these services how can i trust this company where in i can't have my one product bac

Recently i had buyer this new phone sony xperia r1 plus i can't work simultaneously on this mobile its power off automatically and turn on it own self since day one this problem is occurring i've showed to the service centre too but the issue isn't sorted out and my mobile is in warranty i hope this issue may got sort out... And even handset was not working properly the mike is also not working..

Just 3 yrs before purchased this tv with cost of rs 37000. Now picture tube has failed. This is main component of tv.
Then what is the standard of sony named product?

As a lower middle class like me, how it is possible to pay again rs. 12, 154 / with in 3 yrs.. Already emi is going for personal loan taken for purchasing this tv.
How such lower middle class people would help sony with this kind of issue.

Could you please help me to reduce the estimation amount as it is huge amount from my financial situation.

Hi,
I bought one 43 inches led tv, sony bravia model: kd 43 x7002e on 19.5.2018 from the outlet of reliance trend's, at badamtala more on g. T. Road, burdwan, west bengal, pin code:713101. Installed on 22.5.2018 with a normal set top box. The picture quality was awesome. But in the first week of august 2018 suddenly the tv started to turn off and on frequently automatically. We informed this to sony service centre through reliance trend's. The service men came and detected that was in the pannell and told us that the damaged part would be received by them from the company within 7 days and they will repair it at our house. On 8th day, over telephone they informed us that the part has arrived. They came to our house took the tv to their centre and repairing brought it back in the evening the same day. Since then we are very much disappointed with the picture quality of my tv and totally sad. We have already informed it to the service centre. Now please suggest me what to do?

Hope you are doing great!!
I am krishna vamsi. I have bought sony xperia xa1 on september 2017. I like sony xperia models it is good. The display touch is not working properly. I have given my mobile to run services pvt ltd hyderabad. The service team has changed the display 2 times. The same issue was occurred 2 times. After changing with in 20 days the issue was again raised. The service team was not repaired properly. I said couple of times please check properly but they not done seriously. At present the touch was not working at right side of the display. Could you please understand my situation and solve my issue.

2017 may me sony xperia xa1 series 19500 me liya aur lene ke 1mahine ke andar usme touch problem shuru ho gaya.

May 2018. Tak 3-4 bar care centre par jama kiya aur bar - bar same problem bhi bataya aur unhone bhi ye mana ki sir is set me problem a rahi hai jin - jin customer ne ye set liya hai so to maine kaha abhi under warranty hai to company me mail kar mera set replace karwa dijiye. Lekin unhone ye karne se mana kar diya aur main is ghatiya company ka product le kar care centre ke chakkar laga raha hu.

Sony bravia kd 43x75e 4k android tv which is in warranty and around 6 months please listen the story in last six months

First : displaying white spots on screen and it incresed daily they agreed and replace new tv

Second :dust ingress in panel some whited patches were coming on screen and i made complaint of this to service centre they came and change new panel on the same time and same day

There are big dots observed inside the panel of the tv, hence called a technician provided by customer care, he visited and take photos. He sent the photos to technician, as per him those dots are of dust ingress in the tv panel. Engineer came to check the led and found there is penal problem

This is the manufacturing defect in the tv as it must be leak-proof to prevent the ingress of the dust inside the panel. Hence i request the tv manufacturer to replace my tv as i have purchased for 6 months only.

Don't understand how such an expensive brand can deliver such untrustworthy products.

Sir we believe in sony care so we are respectfully asking please replace the led tv with new one please believe our situation iam a. Common man and please enquire my situation then take a decision sir please replace led tv me and my family's thank full to sony
Respected sir screenshots attached with mail
It’s not my fault manufacturer defect sir i can’t buy tv monthly or yearly. Just one time please sir please

I request to sonly india humble request please replace with new genuine orginal quality checked led tv

Ayyappadas
Phone [protected]
Trivandrum
Neeramankara
Kerala
Das

As i have purchased a t. V from dealer and he said installation will be done by an engineer on the very next day, location of my place has been confirmed by someone from sony service centre at 11.00 a. M, till then i have contacted them so many times and lastly the service head said the engineer will be reaching you by 7:00 p. M
And now the engineer is calling and saying we ll do it on monday.
I am very unhappy with the service of sony😠

I ordered sony alpha 73 full frame camera and also made an advance payment of 15, 000/- rupees as the product of not available at that time. Firstly the product took 12 days to come and now they are denying to deliver the product against the cheque from a nationalised bank. They are saying to deliver the product after encashing the cheque which generally takes 2-3 days and naming as their policy. Secondly, when i tried to talk to the staff i faced unethical behaviour from their side. I also warmed him of the complaint and he answered that he isn't afraid of that
This case is of sony centre in great india palace mall in noida.

Sony has been known for its quality products but its after sale services are too poor. I dont it if its a problem existing only in ranchi or the whole india. 2 years ago i faced too many problems with their phones and due to their poor service had to buy samsung. Beside that my current problem is with my sony home theater system. Few weeks ago its sub woofer was damaged. I called the service center and requested for a technician who was suppose to come a day after but as usual didnt came. I had to call again and again and finally he came after 4 days just to say that it cant be repaired and need to be replaced. They arranged that for me. It was supposed to arrive after a week. 3 weeks passes by it didnt came. Again i called and they said that it has arrived and its with them and they will send it the next day. As usual no outcome the next day. I called again and was said that they dont have anyone to send the sub woofer and asked me to collect it. I mean what a shameful service sony. I have decided not to buy sony products anymore just because of your # service. Better fix this problem of yours otherwise you will keep on losing customers of yours...

As i purchased sony product on 20th auugust, as per dealer told with in 48 hours sony company will provide service to install the tv and demo. Till now 96 hours completed there is no customer called and nothing response. I request sony to improve their service i think this very bad service in india.
At least try to provide ur service with in 24 asap..

We are believed sony is very good brand but service wise very bad response.

I Wadke Atul residing at Thane Maharashtra purchased sony bravia model no.KDL43W800D Serial no. 8538791 on 08th October 2016 and within almost 23 months, we are facing some technical issue in the tv because of which the display panel is not proper. The complaint number is — J82049302. The tv is not at all functioning. Spending almost half the amount of the purchasing price of the tv for repairing it within 2 years is unacceptable. The technical body of sony tv should not be poor to cost us so much. We purchased the doubly expensive sony tv so that we don’t have any issues in future. But within 2 years, the tv has shut down. This is very disappointing.
Kindly look into this matter at the earliest and help us with some reasonable solutions.

Dear concerned,

I t anna reddy chinnappanna halli marathalli, bangalore.
I am the fan of sony tv product from past 20 years and hence, i updated with new latest android tv model kdl w800d from your (Adiswara) show room, bangalore. Suggested to my friends also to buy the same. But latest technology given me bad experience.

I bought tv on 10 jul 2016. All relevant documents are attached.

The immediate warranty expiring date next month i. E sep 2017, the panel problem was occurred which i lodged complaint and done thru sony technician by paying rupees 4000/.

Last week on 12 aug 2018 again there was an issue with screen which was showing vertical lines on the screen. Lodged complaint and technician visited the home. He told that the entire panel need to be replaced.
The panel cost around mentioned around rs 28000/.

After buying product within 2 years if i have to pay 50% of tv cost value for repairing.

Then what is the trustworthy of the product buying from your show room as well as company.

Now days we hardly use the tv. We maximum use hand mobile for everything. Still we are facing problem being a new product

In view of the above issues i would request u to provide me the solution by replacing the new one with viable.

Yours

Hi,
We purchased sony bravia kdl43w800d model on 13th november 2016 and within almost 18 months, we are facing some technical issue in the tv because of which the display is not proper. The complaint number is — 49231390. The tv is not at all functioning. The service person from sony tv who checked our tv has told the amount to repair the tv is 22000.
Spending almost half the amount of the purchasing price of the tv for repairing it within 2 years is unacceptable. The technical body of sonytv should not be poor to cost us so much. We purchased the doubly expensive sonytv so that we dont have any issues in future. But within 2 years, the tv has shut down. This is very disappointing.
Kindly look into this matter at the earliest and help us with some reasonable solutions.

We purchased sony bravia hx 45 smart tv before 7year that time you tube was came after update software online its automatically removed. Now that told your tv is old so it's will not work. That's means you have to purchase every year new tv and old one will scrap. So there is no meaning to purchase sony tv. Because that cheat us. Beware of dogs and sony.