Sony India Complaints & Reviews

We have bought a sony led 32 iches tv on 21.10.2017. On saturday that is 5th of october 2018 the tv suddenly switched off on it own. I immediately logged complain with sony service center. My service request id is 50384172. Technician has visited on 6th of october at 4.30 pm and told us that the motherboard has conked. He told that he would be done on monday. Today i called up technician he says that the it would take 5 more days to put the...

Sir, i have purchased home theatre in 2011. Now it is not working. I have submitted online request to check the system. But it is very shocked about the reluctant behaviour of the service engineer that he told to bring the system in service centre. I know sony has good reputation in world wide market but this type of attitude impacts the prospect of the company. Now it is humble request to send the service engineer with proper tools....

Hi
I am akshay and i want to complaint about irrelevant repeat telecast of indian idol on saturday and sunday night please stop this because most of people gets irritated for repeat telecast. Because people want to watch new shows not repeated shows. Show crime patrol episode in that time slot
Hope i will get response asap and my query will be solved
Thanks...

My job number : j82138690.. Play station 4 1tb slim got repaired and it is under warranty and i submitted this on 25 august 2018 to vigneshwar sony service center bangalore. And they promised that it will be replaced within 14 days maximum. One and half month over still they did not replaced. I called them more than 20 times. They ask to call to other numbers and they do not even respond properly and if i call to that number what they give...

I purchased a new tv from vijay sales for rs.70000 on[protected]. On 4th october it was not getting power so a complain lodged with sony service center with complain no. 20181074. Mr akendra yadav visited my home & informed my wife that a power board of tv has failed & 2-3 ic's of mother board are not working. Replacement & repair cost will be rs.25000. He was paid rs.350 visit charge. He didn't gave receipt of visit charge. He didn't gave...

Picture tube is gone within 2 yrs of purchase. And sony people wanted me to pay 13k to get a new tv now. I cannot buy that as we dont have any asurance on the quality now. The customer service is very bad in responding they are only trying to push to buy another tv by buying 13 k.

I thought the brand had some value paying around 30 k and not worth it

Please reach me out - [protected]

I can explain...

We bought sony bravia tv, w56d series, model no.- klv - 40w562d, serial no.- 4074322, on 15 sep 2016. During the time of installation, neither the installer, nor the shopkeeper informed us about any kind of stabilizer and they just installed the tv without it. We were using the tv without any stabilizer from past 2 years. And few days ago it automatically shuts down. After complaining @ sony service centre. Two men arrived today and gone...

Dear team,
I anita kethal d/o rajvir singh r/o house no. 690, surya nagar, phase – ii, sector – 91, faridabad (Hr) 121003. I have purchased one sony led (Model no. – sony bravia klv40r252f 40”) dated 29/09/2018 from your dealer vijay sales, 14/5 mathura road, pocket b, sector – 27, haryana (Mewla maharajpur). We would like to inform you that the given model by vijay sales is given to me in very high pricing. He gives me...

I m serving indian army officer stationed at dhana, sugar, madhya pradesh. I purched 48" sony led in mar 2016.in jun 2017 there was some fault in led. I was told to change the pannel costing rs 25000 thousand. Now it again have same pblm. I went to auth sony service center at sagar. I was again told to change the pannel i told them i have already did so ladt year. Then they told me to change the mother board. I told them to tell me about...

Sony liv app ma koi pan vyaktie primium recharge karavvavu nai kara ke tamara pisha khota bagdshe me mara sony liv aap ma ek varas divstha recharge nakhvu su ek pan mahino evo nai gyo hoy ke kaik ne kaik problem na rahyo hoy ka to download ma problem hoy kato download karela episode sale nai etle kupa karne koie potana pishanu pani karvu nahi mare pan a mhine thi recharge nakhvvanu bandh karvanu se...

I had purchased a LCD TV, MODEL KLV-46W550A, in October 2009. Suddenly the TV stopped taking input from HDMI sources, rest the other modes of inputs have been fully functional. I had reported the same to the customer care and Sony service Centre in Shimla. I was told the motherboard will be replaced and a price of rs 13, 740 was quoted by the service representative. Today I have been communicated by the service representative that the model...

Sir, i have sony az home theater (Caste + cd player) 10 years back. Now system is not in working condition.

Both the caste player is not working... When caste insert in player the whole caste tape rolled inside.

Cd systems was repaired in your service station at rajkot 8 months back. They replaced cd player but now its not working means not reading...

Regarding caste player i asked your service...

Why in sony liv app the serial dil hi toh hai repeat telecast doesn't come? It is a very beautiful serial and love watching it. So kindly do the needful.

Also your channel never keeps to the timings especially this rubbish kbc kaun banega crorepati. It always goes beyond the time limit. Please learn to keep to the time. Not everyone likes kbc.
I wrote this in my previous complaint too. But nothing is being done. Time...

Dear sir/madam, My name is Rajiv.M, I would buying above mention sony Tv model in 2016, It make Os problem in 2017, i will call log to service center, engineer came & remove tv main board and send to my nearest service place in madurai branch. 6 months later no response and i call to engineer that person i was changed to another area, then he gave another engineer mobile number (Mr.kamarthin [protected]) i will tell all details from beginning...

Hi,

I have submitted a complaint for my sony bravia led 43 inches tv screen lining issue at 28th aug. Its been more than 1 month now and still i didn't get it repaired. The service guy came and told it will take 4 to 14 days but now its more than 1 month. I called customer care two times asking about update they always told they don't have any updates and will arrange a call back by end of day. But i didn't receive any call....

Dear sir/ madam

I have problem with your service

I have purchased a tv of sony kd-55x7002e about 4 months back before 4daysàgo i got a problem with your tv for what your technician has rectified after only 2 bays some sounds came and full screen got black i cal your c c and complaint about after your same technician came he removed the tv soo and he told he will inform to companie after 1 day your...

I have bought SONY LED KDL 40EX 650 on 13.01.2013.While purchasing it was informed that the warranty is for 5 years.
In Oct'17 TV got problem and intimated to service Engineer. It was identified that there is some panel issue and informed us to hand it over to Sony Authorised Service Centre, Hosur. The problem was not resolved but they have charged Rs. 250 as service charge.And again I tried to get it repaired by giving the TV for...

I am aresident of hansi district hisar haryana i was very fons of sony. I kept my trust even after my music system died in one yeari purchase 3 led tvs 32 inch in 2013, 22 inch in 2016, 22 inch in 2017 respectively. All are dead by now. One i repaired locally. 2 are still dead. Help. What happened to sony products. I purchased one music system in 2006 which was dead in one year. Have pity on me sony...

Sir,
I paid rs 499 as subscription for sonyliv on[protected] for one year which will expire on[protected]. And my e/mail i/d is [protected]@gmail.com. My order no is 56251273. So as a rule all premium content should be available to me. But when i try to open premium content, i am directed to the page of different packs. This is not understood. More over you say that subscribed channels will recieve no ads. But i usually recieve ads...

Service Request ID : 50189832

Sony India failed to provide spare parts for the product they sold.

Would like to know for how many years company should provide spare parts for the products they sell in the market?

Rs 70000/- worth product became of no value in just 5 years.

Would like to know what kind of quality and service Sony is providing to its customer?

Request...