Sony India Complaints & Reviews

I had recently purchased sony playstation 4 pro and a sony bravia x70f series 4k television, i was assured that the tv will support the optimal 4k resolution that the ps4 pro requires. However when i try to start a game, it specifically mentions that although the tv can support the 4k resolution however currently only 2k will be supported and to activate the 4k feature, change the settings of the same from the tv, after trying to follow all the instructions available online on sony’s website regarding the same, i was not able to overcome the issue. I then called the customer care support and intimidated them about the issue. I was convinced by the representatative that i would get a call back from technical team within an hour. A day has elapsed without any development on that front. I spent my hard earned money, just to feel cheated and misguided by the represtatives of the customer support. Entire expense amounted to ₹1 lakh (Approx) and the service i’m getting is not aligned to that effect i feel. I’m deeply hurt and feel victim of consumerism. Wherein i was sold a product and then made to feel stupid about the whole issue when it came to after sales service.

My request no 50001906 not responded from 13 th september, need to replace my model kdl 42w700b, display panel failure after 3 years service, i am lodging case in consumer court in chennai tomorrow, all evidences taken from customer reviews who faced same problem for same model, better wake up to replace or stringent action will taken sony global head registered office, complaints posted in social media also
Your choice to replace my faulty tv or face consequences, [protected]

Sony refused free demo & installation for paytm mall purchase, if hdmi arc tv not there then you wont get true hd sound - just using coaxial to get sound - please check before purchase, while contact sony, just repeating get details from paytm, i lodged issue with paytm mall but still query not attended. True hd will get only from hdmi in & out of home theatre.

Harassment by sony india (Service centre - hathibarkala, dehradun, uttrakhand, 248001).
Suddenly the led tv went out of order while running normally and on calling serv. Engineer on site, i was asked to pay rs. 250 (Approx) and further advised to carry this 43"led tv to the service center as it can not be checked here (At my home). After a few days i carried the tv to sony service center located at hathibarkala, dehradun and the service...

I am very much disappointed to write this mail as this short of cheating i was not expecting from huge brand like sony. I bought a 43 inch smart tv last diwali the bill of which is attached. It was within 2 year warranty period. Last week i saw that there was a problem with the pictures and the tv is not working properly. When i called the service centre guy he told me that there might be a problem in the panel and as my tv is under warranty he try to shift the blame on a small tiny scratch on the screen which is also visible to naked eyes. They are asking for a amount in which other tvs are available in the markets.

Pls look into this matter seriously as this is not only tarnishing the image of brand like sony but also leaving its customer in bad taste

Sir, we recently bought sony 55 inch x7500f model tv from sri kalyani electronics secunderabad... We requested for installation and demo to you cc and engineer had came to my home for installing... Problem is t. V is exactly of size of our self... So we can't lift it and put it on wall mount so he suggested that it requires movable wall mount and charged 4800 for wall mount... How it is possible... Your company claims that they provide free installation of any type but after that you charge for silly things... I want immediate reply from your company otherwise i have to lodge a complaint on this...

Respected sir/mam,
Yesterday i complained against my sony tv that the wifi is not working in tv and one of your agient came to solve my issue but seriously he misguided us by saying that their is problem in hardware without opening the tv and said ramdam idea of 7000 rs expenditure on it and seriously when we called some other person to check the tv, he simply opened it and saw that wire was not connected so see how sony company misguide the client so kindly see to this matter and i am attaching the recipt of the bill

Yesterday i paid to become premium member on your sony liv mobile app. But still i have been not received the service on my mobile app. Payment made from your app. Thru google with the help of icici credit card for 3 months amt. Rs. 199. Pls start the service at earliest on my cell no. [protected] and [protected] which ever is ur record. My name pravin sodha.

I have purchased sony bravia tv 32 inches on yesterday from utkal electronic, opposite pwd office, keonjar through bajaj finance. Your representative has come at 11:30 hours on 10.10.2018 for installation of tv without proper power connection and dth connection. My tv was fall down on floor from wall mount after 3 hours of its installation. Tv screen is broke. Tv start bhi nahi hua aur aisa ho gya. So, i request you to please help me. Due to this type of happen i am very sad and depressed.
Please rectified urgently.

My uncle brought a ps4 for me 2 years back from usa and it being a gift he did not give me a bill, obviously now after 2 years my ps4 just won't start and i went to their service centre to get it repaired and i obviously did not have my bill so they refused to even replace it.. What kind of a blatant disregard do the people of sony india has for its customers? I was seriously pissed off and tried to register a complain on call and they refused to do so..
I should have brought the xbox one x

We have purchased Sony blue Ray homethetare which is on warranty period but still Sony is not provided the new system in the warranty period we have 12 months warranty 3 month has gone hope so my system is not working properly and we don't want repair we need replacement only I am requesting you to please arrange the new system asap due to we are facing problems from 1st day

Hi
Greetings for the day.
The reason i am writing this email is that i am very disappointed with the Sony Bravia Tv .
I have never been a fanatic of 'Branded' TV brands let alone SONY. However my wife was persistent that we buy SONY BRAVIA for she believed that SONY is a top-Quality TV maker and
has more life.
After much deliberation/ arguments we finally bought SONY BRAVIA KLV-48W562D for Rs 68000 (Attached is the product information slip) in AUG 2016 .
The TV after being placed on the wall Mount by Sony Service center personal, it was never moved, not even the plastic covering was removed.

Fast forward September 2018 we started seeing gradient lines appearing on the TV(Attached is the image) . We contacted the customer care and they sent over a technician who said that
the whole display panel needs to be replaced and the cost of the panel is Rs.25000 .
There is no way that i would be paying this for getting this repaired, by the way its been just 2 years since we purchased a 'Quality’, 'Branded' SONY TV.
I would kindly request you to get this sorted out so that i am not be charged for getting this fixed.

If this is not fixed i am keeping the TV as is, so that atleast i can use it as a display piece for friends and relatives to show why not to buy SONY products.
By giving them an example as to not spend exorbitant amount of money on the 'Branded ‘TVs and instead buy unbranded but durable TVs which would cost far less than SONY.

Thanks to you, but no thanks at least my wife now has learnt a lesson and would probably stop buying SONY products in feature .

Dear all,

This is in reference to attached invoice and Sony KLV-32W562D FHD LED TV.

I bought this Sony BRAVIA TV under 2016 Independence Day offer from eZone South City Mall, Kolkata on 16/08/16.

When I bought the product I knew that I am buying the best n latest product with high cost n without having second thought and suggested by eZone staff. I could have bought same featured TV at lesser cost around 20k however I decided to go for best brand Sony.

I am facing the issue of horizontal line & blinking when I switch on the TV. Then I called Sony service call center and simultaneously booked executive assistant through service ref. #[protected]refer feedback from Sony executive). The executive checked TV on 22/09/18 and told me that the Panel got damaged. Then I asked me what is the cost of Panel and he replied saying the cost would be around 12k.

Then I thought I got cheated by the brand by Sony. I should have bought have bought other brand TV instead of paying 35k to Sony to whom we can't trust.

Now I want Sony to repair or replace my TV immediately without any charges.

Warm regards,
Pradip Bidyanta
[protected]

This is regarding my 28, 000 indian rupees worth sony playstation 4 which stopped working after 9 months o[censored]se. I hail from kerala and unfortunately the documents (Warranty card, purchase invoice etc) could not be saved; not for this alone, i usually keep all warranty cards in a file.

My zotac graphics card, wd hdd were also under warranty but those companies have plainly agreed to provide warranty from the date of manufacture without invoice. By the product serial number they have all details.

Sony on the other hand have just a stupid policy. They blindly refuse to provide warranty. Fine no need warranty, i will pay for the repair. "no sir we dont repair playstations. We can give you 20% discount on new purchase". So now the product price is 30k and 20% discount is 6000k. I will have to spend 24k to get a working ps4.

This is the same for all ps4 consumers. After 1 year, if any problems develop, spend another 25k?

I dont understand why manufacturers are allowed to sell products which cannot be repaired? 24 to 30k each year on a device is not a joke sony. Maybe you want to beat xbox in sales and show a very high "number o[censored]nits sold"; "ps4 beats xbox in sales" etc etc.

This is how you make sales number?

I request authorized authority to review sony india pvt ltd policies. Also india is going digtial and mncs like sony needs pieces of paper for proof. They have their serial number which gives them all the details. This is daylight robbery.

Dear sir,
I am prabu from thanjavur. I have make call log on august 2018 reg my tv display issue. That time engineer came to home on september month only. He said needs to replace one part in sony tv. That time i said pls order and change part. But still i didnt get proper response from max electeonics, trichy. When i call customer care call is in closed status. Therr is no parts ordered. Please solve my query as soon. I am totally fedup regarding max electronics service. Please help me to solve this.
Call id : 49068668
Engineer : mr.sudhakar
Service : max electronics trichy

From.
Dr. G. Mukundhan
19/2. Rosepark avanue. Samichetty palayam
Coimbatore tn. 641047
Mo.[protected]. Email. [protected]@gmail.com

I have owned a 42 inch sony bravia tv. (Model number knl 42w700b) serial number 3256562. Recently the display panel of the said tv damaged and i changed the display panel by paying rs. 22171 (Job no. J82491166 dt. 08.10.2018. Through kg electronics, 505 crosscut road, coimbatore.
After changing the display sony service center insist me to give a request letter and adhara card xerox to retain my damaged display panel.
This is purely a violation.
I have paid the quoted price for the tv when i purchased so logically it is my own property.
Now i paid the quoted amount for the new panel and the service charges.
So both the two panels are my own property and i have paid all the quoted amount for that.

To own my property sony india ltd force me to give a request letter.in which sony india ltd trying to violet consumer right and consumer law.

Secondly sony india ltd also insist me to give a xerox copy of my adhar card. Recent and final judgement of
The supreme court of india says that private company or organizations should not ask adar at any circumstances. But sony india asked me to give adhar xerox. This a pure violation and contempt of court.
So i have every right to take proper legal action under consumer law and contempt of court.
So sony india ltd trying to cheat and violate me in this issue. And collected the said documents.
Sony india is responsible to give me written explanation in this regard.
If i am not received a proper explanation from sony india ltd within 7 days time

I will be forced to take necessary legal action in this regard,

Sincerly,

G. Mukundhan.

We have bought a sony led 32 iches tv on 21.10.2017. On saturday that is 5th of october 2018 the tv suddenly switched off on it own. I immediately logged complain with sony service center. My service request id is 50384172. Technician has visited on 6th of october at 4.30 pm and told us that the motherboard has conked. He told that he would be done on monday. Today i called up technician he says that the it would take 5 more days to put the motherboard as it is not available in the stock. This is not done as i feel because sony being such a big brand the parts should always be available. Please do something so that it is done in next one day.

Sir, i have purchased home theatre in 2011. Now it is not working. I have submitted online request to check the system. But it is very shocked about the reluctant behaviour of the service engineer that he told to bring the system in service centre. I know sony has good reputation in world wide market but this type of attitude impacts the prospect of the company. Now it is humble request to send the service engineer with proper tools.

Hi
I am akshay and i want to complaint about irrelevant repeat telecast of indian idol on saturday and sunday night please stop this because most of people gets irritated for repeat telecast. Because people want to watch new shows not repeated shows. Show crime patrol episode in that time slot
Hope i will get response asap and my query will be solved
Thanks

My job number : j82138690.. Play station 4 1tb slim got repaired and it is under warranty and i submitted this on 25 august 2018 to vigneshwar sony service center bangalore. And they promised that it will be replaced within 14 days maximum. One and half month over still they did not replaced. I called them more than 20 times. They ask to call to other numbers and they do not even respond properly and if i call to that number what they give then no one picks the call. And some time they tell me that the concern is not available on that day and ask me to call some other day. I am really frustrated with the service they provide.