Sony India Complaints & Reviews

There are a shop in hissar auto market, he gives duplicate items of sony, in packing of original boxes. Is there action from yours team or panel members. He sails duplicate items and many more accesreys to coustemers. He takes money of original markas but his items are unathorised and illegal parts. He packs duplicate parts in original boxes. So please take action.

I have purchased sony xperia xa1 in oct, 2017. Since then i have file complaints in sony services centers about five times. They took my phone for service purpose and returned me after a week. Despite of five time service and one time phone exchange it is creating the same problem of hang of phone, yellow patches on display, black out of screen etc. I am not getting any solution. I have requested to exchange my phone from other model or return my money back.
But i am not getting any response. Kindly do the needful.

With reference to subject stated above hereby i would like to inform you
That i had purchased tv from datamation guwahati pin 781007 bearing details sony led tv klv24p413d. Now its function are not working properly
Even, before we lodged complaint regarding this matter but there is no reply
Therefore kindly look on this matter as soon as possible.

Yours faithfully
Vishal yadav
M-[protected]/[protected]

My bravia led tv got display issue (Screen flickering) from buying within 8 months. As they have replaced panel that tv in warranty period. But after few months out of warranty same problem occurred second time. Nowadays tv is not got on. When i switch on tv sony word display on my tv two times and tv 's red light blinking. It is beco me mental harassment after buying this brand leader sony tv. Sony is cheating people as they take so lots of money from customer. But sony lootere not giving durability to customer. Shame on sony brand.

I bought a 4k 55inch tv - which turned out faulty within 4 days of installation. It has been 1 month since the 1st technician attended to my complaint and he confirmed that i will get a replacement but after that there was a senior tech who came and informed after 1 week of the visit that only the body will be changed after chasing for 3 weeks they collected the tv a few days back and now are saying the tv is under observation.. No one seems to give a definitive response.
For a company like sony the service is absolute shambles handled by a bunch of non professional team - i still don't have a tv after paying a hefty amount...

The above TV set purchased by me at Rs.40000/-from co, s Authorised dealer Sahu Agencies Pvt.Ltd., gomti nagar Lucknow Doc. No.[protected] dt.03/07/2018, blinking of picture from from begining there was no follow up even on phone by dealer or cos' customer care centre to know working of product.There was no feed back card to be sent to co.when dealer man asked for the same he blame fluctuation in electric supply .0n 17/07/2018 TV stopped functioning .After complaints and efforts their engineer came in night even after attaching the plug the picture did not appear he blame us for making external injury to display panel we refuted the charge immediately as he himself installed TV at very safe place out of normal approach besides there are only couple in the house and when other sony product viz. sound system, old TV, laptop working in good condition his charge is baseless .This has happened due to hidden small damage expanded now.But he submitted false report suitable to his employer.After complaints &persuasion co.agree to repair display panel but not to replace the TV which we are insisting for safety of our life &property from fire by retaining defective unit. product 8D No.18975201 srl.no.8009047 1year warranty

Dear sony team i purchased sony xperia x dual mobile because i working in japanese company to impress my manager who basically from japan. But its awkward to me with your quality it was getting heat when i strt my camera at initial stages. I thought its bcoz of overloaded apps. Now within one year its started troubling me on headphone connectivity from last 10 days i fed up with that. When i choose it i only thaught abt the camera n music quality of the sony. But now both the fixtures are failed. Please suggest me regarding this. I searched for online solutions but its not helped me.

Sony does not repair old crt tv, simply then give rubbish answer to us.
The old crt tv is not repairable, the company does not provide part and service.. At the last local tv repairer boy fix my problem

I never buy again sony product

Note:- sony didnt allow any other duplicate part in tv and sonly also refuse to proved there orignal part in that case no one can ready to fix your tv

In short its a use and throw product

I never buy again sony product

Dear Sir's
Good Mornig
THis is to infrom you that we had purchased an Android TV from your Estimated Dealer M/s S R A Retails Pvt Ltd, Shop No 03, Golden Jubilee Complex Old Delhi Road, Near Saraswati Hospital Gurgaon-122001 ( Haryana) on dated 15 Aug 2017 wide Invoice No.17140999 dated 15/08/2017.

The Deatils of T V given as under.

1. MODEL NAME : KD-49X7500E
2. Product 8D NO : 18915101
3. Serial No : 3000111

In this regards we are very sorry to infrom you that we can not think that company like SONY will produce product like that which can not work even one year . I purchase this product only seaing the BRAND NAME LIKE SONY. But now I think we did a mistake to purchase a SONY Company product and they cheated to us for giving a damaged products.

I am facing problem for not comming pictuers and only sound is comming. We made a complaint to your Dealer on dated 29.07.2018 wide your SR Id No 48950086 and again another SR ID No 49013767 dated 01.08.2018 at 11:34.:00 AM

In this regards we infrom you that your service engineers visited and infrom that your T V Motherboard was got damaged and need to be replace and atfer he came yesterday 04.08.2018 with new Motherboard. After instaling the new Motherborad T V still not started and then he infrom us that your eirlier motherboard is Ok and some another plug inside which connetinng to motherbaid is loose and now we fixes the same.After that TV was stared and it worked that time .

But Today Morning again we face same problem that Only voice is coming & no pictures are showing. So I think Sony Company does not have good service engineers who can detect the actual problems.

Yesterday from local Sony Service center they collect T V from my home and today they inform us that it will take more 2 days for repair.

We also complaint to Local Dealer M/s SRA Retails Pvt Ltd, But we are very sorry to inform you that response from both Dealer as well as SONY Company are very much poor.

We buy sony t. V in september 2017 in srikakulam sony showroom. After 3 months we found some dust particles inside the t. V corners and top of the t. V. We give a complaint so they came and open the panel and cleaned the dust particles. After 2 months the t. V starts blinking for 2 sec it just stops the picture and on for daily 3 to 4 times. We don't know what happened nearly 10 months completed of buying. Please fix the problem

I have submitted complained for defect in my sony tv on dated 26/07/2018 vide service request no. 48896161, as a result of that complained engg. Visited my place on dated 27/07/2018 and declare that a part of your tv is required to be change to defect and that part is replaced within 6 days. Till date no reply or call from service center to inform me that status of my complained
I am very regraded about the status of company customer satisfaction and service quality and also about the product quality of company because that tv is purchased by me on dated 09/10/2017

We purchased a sony tv 22 inch from sheethal electronics pariyaram a subsidiary of whitemart, chalakudy, kerala. As usual we were expecting sony service repairs to come and install the tv. But the store owner with one of his friends came for installation. Feeling doubtful. We checked and found the product is a used one and warranty period was already over. We talked to the store owner and he agreed to take it back, upon we came back with tv. He demanded 50% for wear and tear. As this was bought by mother who is aged 66 she has to wait a month until we come back and take it to return as due to her i'll health she can't carry herself. For a non used tv from our end i don't think i need to give 50% of the cost. Also if no reply from your end i am planning to give a case for cheating an old woman with an used tv with expired warranty.

I am playing dus ka dum & indian idol on this app. My score and ranking upto its16th episode i. E. Upto 29/07/2018has not being displayed while playing on 4/08/2018, i have to play the game you are requested to look into the matter and restore my scoring and ranking &adding it in today's score.
Barinder kumar goyal
[protected]@yahoo.co.in
Dus ka dum is being telecast by sony entertainment network
Thanks

I had purchased the model in the subject 3 years back and suddenly i am finding that thick black vertical line in the monitor.

When i approached they said that panel has been damaged and it would cost around rs 22000 for replacement and repairing charges which is around 40% of purchase cost.

This is pathetic to be paying such a huge amount and seems manufacturing defect. Like everyone i also trusted sony but now i doubt my selection. This multinational company has such high regards in market but most people are not aware about these problems.

I need the solution either tv replacement or free of cost repairing.

I purchased sony bravia led tv last year april (2017), and within 10 months it started giving red light blinking issues. Not getting powered on at all. I have called customer care many times but no positive feedback has been provided till yet.
People buy such big and expensive brands because of its quality and if this kind of quality and service has been provided then whats the need to go for such expensive brands.

Dear sir/mam,

My name is "mahendra patel" and middle class person. I have purchased the sony bravia tv (Klv43w772e) of 41000 rs from flipkart before 1 month and it is under the warranty period. I found manufacturing defective piece from sony corporation. So i have contact to flipkart first explain whole problem. They people are not given me proper answer and told me to contact sony service center then after i contact to sony serice center his engineer came and investigated it. He found many scratches and white dots internal in the screen not on the outer and remark the manufacturing problem in the job card.

When i requested to sony customer service and requested him please give me new piece because it is manufacturing problem from your side so he refused and ask me we will repair only this defective item and give you back.
I need new piece from because this is genuine manufacturing problem and this is sony's responsibility and also i paid to sony 41000 rs. With loan emi with 1 year warranty.

Suppose i could pay to sony 30000 rs instead of 41000 so sony will consider it or not? So why the company giving a repaired piece to a customer? I have attached all proof of sony manufacturing defect for my tv this all scratches in internal of the screen.

Sony complaint id is 48924949

My address
=
Mahendra patel
A-4 agman apartment,
Bodakdev - 15, gujarat - india
Phone: [protected]

Sony service center details
=
My sony complaint id is 48924949
Sunrise electronic
G/f 02 iscon elegance
Karnavati club
Behind ananddham jain temple
Email : sony. [protected]@gmail.com
Guatam. [protected]@gmail.com
Tel : 66168833 / 55
Mob : [protected]

Thanks,
Mahendra patel

Am siddappa hk... Mobile number..[protected].. Mail.. [protected]@gmail.com... Sony led. Tv 40.. Inches.. Tv parchasing..19/10/2017... Unilite appliances kengeri upanagar nagarbhavi... Led tv 1 year warranty i will tell you... Sales manager mr nanda... Raise the complaint 30 block dots.. For tv screen... That reason is a complaint for 28/06/2018... Sony complete number...48830441. And job number...1635303.. T any response in you sony india... Can take up the tv for mandya hanuman enterprises.. Take up the tv 19/07/2018... But not in a response manager for mr anand... Please solve the problem immediately waiting for you...

I bought a led 40w800d full android smart tv on 26.10.2016, dealer said that company provide 2 year warranty and their a scheme which you extended the warranty for 2 year more. Behalf on that bajaj finance book a extended charge for us and align extended warranty fpr 26.10.2018. Right i made a complaint regarding the issue but service centre said that sir 1 year manufacturing warranty and 2 years for panel warranty and you have too pay visiting charges i denied to pay, situation is that neither sony provide me a warranty or neither bajaj finance. Sony electronic lost my trust on sony product i never ever purchase or recommend to buy a sony products. Moreover dealer not provide the warranty card and try to bluffing with us with sony name brand.

Dear sir,
I have purchased an led tv 42w700b through corporate option of my esteemed company on 19th apr 15 at bhubneshwar on discounted price of rs 54500.00, at that time the market offer price was in 57-58k range, it was hanged on wall in may 16 in the house at jugsalai at jamshedpur jharkhand by sony representative and viewed occasionally pictures only by using pendrive or vcd, no set up box connections are taken due to our unavailability at this place and house due to my posting at jajpur orissa.

On 24/06/2016, this tv was shifted and installed by electrokraft jamshedpur one of sony representative with a tata sky set up box connection for the first time, from this date this was running well approximately on all saturday and sunday as i was posted at jajpur and used to come to jamshedpur mostly on saturday and sunday,
I have been transferred from jajpur orissa to jamshedpur from 01/10/2018 and since then it was running well and have been viewed continuously till 18/05/2018 and on 19/05/2018 it become out of order.
After going through self trial, help from friends, trial was done to reset the same as suggested in instruction manual and complain was logged, the same was visited by local sony representative and pointed out that it panel is not ok and need replace ment and will cost approax rs 22000.00, any written estimate was not given till date, however many people from sony was contacted by us over phone and they insisted for revisit with an visit fee of rs 200 for each visit but they will not extend a reciept of rs 200.00 in sony pad.

A) our submission is why a written estimate has not been given so far
B) why it is out of order just after end of extended warranty, is it by design

C) why it is out of period only after such a small hours of operation.

D) being such a big corporate do they have any monitoring/online tracking/downloading from mother board unit regarding total running hours of individual unit if it is a smart tv with bravia wi fi facilities. Why the warranty should not be based on running hours in place of years.

E) what is its system of product quality assurance and service level agreement system as its product price is on quite in upper side. \

I am a premier member and unable to watch any of the premier shows as it is impossible to log on. Firstly the images in i am not a robot are of very poor quality and secondly it goes in a never ending loop and finally crashes with a message of computer or network issues and try again later. It never works... Even after hours... I made a mistake of purchasing a premier service. I use an ipad air