Sony India Complaints & Reviews

Reminder – 2,

Dear sir,

By assigning the query to service center is not helping out the purpose. Regarding the complaint no – 49054371, i have explained the customer assistance executive regarding my problem, she told me that explain your problem on mail id she provided. But rather providing any solution simply transfer to service center and they call me on explain the problem of dust inside the screen they told me to bring my set to service center as usual which i was doing from last three years. They clean the same by charging the service fee 1000 /- rs with out removing the problem from the root. I was yet not able to know the company service towards the customer. I was just fed up with the useless communication from the sony customer cell without giving any proper solution. Now i am looking for the higher authority in sony and going to lodge a complaint in consumer court regarding the harassment from the company with out solving my problem. Rather providing useless solutions.

Regards,

Deepak bhardwaj

[protected], [protected]

My earlier detailed communication –
Dear sir,

I have purchase sony tv model no – klv – 32r402a, s. N. 5404472, on 31 st oct – 2013 from haldwani uttrakhand. I have started facing problem of dust particle accumulation after three years from the date of purchase. The dust was cleaned with a regular interval of after every year since than from led screen of tv by taking the set to service center. It was assured me when i take the tv to service center that the dust will not accumulate further after attending the complaint at service center. But i was just fed up with buying of sony tv that the problem is getting repeated with a span of 10-12 months since than and i was paying the rs 800 – 900 every time to service center with out being resolved the problem from root. I have just get cleaned the dust in sept 2017 last year but again the dust appear inside the led screen. The problem is getting aggravated since i just take the tv at service center first.
Can you provide me the permanent solution for that problem so i get relived from that problem. Now my perception is that sony just making fool to people by lunching the defective models in the market and providing

Since 31.07.18 i have given my sony ledtv 40ex430 for repair display not working at your dealer parshwa service vadodara gujarat india but still not repair till date and just commiting date after dated. No any response from your service center. Some times they says part is already and dispatched from singapore and some times they says part still awaiting for dispatch. I have already mail regarding the same to customer care mail id sven from there i not get any reply except auto generated mail. I need strong action from your side any hope it gets repair as soon as possible. Also i have talk to your toll free no and one of your employee insist to raise the mail through service center as this part is obsolete and i need to replace my tv. I don't understsnd what to do with such issue. I am really very disappointed with your services and product. I hope u take it seriously and do needful as soon as possible

Vipul panchal
[protected]

Today the 12th august 2018, with a budget of inr rs 75000/-
I went around hoping to buy a decent audio/dj system as recommended by my colleague. But the sales person/executive in the store raddission mall sector 13 dwarka/ croma, were least interested to sell your sony product.
I left the mall/store on a very bad experience telling them that, "
" you have just lost a customer in times of recession."
# you, customer is the king and i have a variety of similar product to choose from
I am thinking of doling out surplus in hard times
If your sales person lack enthusiasm to sell the product
God bless them

No audio from any these 4k contents, & also no audio from any (. Mkv) contents i a lodge complain for the same &
Instead of taking action for it, service center is demanding proof,
After that they are saying to approach to customer care, customer care
Is transferring the case to service center.
No one is taking responsibility for the same. What should i do???

There are a shop in hissar auto market, he gives duplicate items of sony, in packing of original boxes. Is there action from yours team or panel members. He sails duplicate items and many more accesreys to coustemers. He takes money of original markas but his items are unathorised and illegal parts. He packs duplicate parts in original boxes. So please take action.

I have purchased sony xperia xa1 in oct, 2017. Since then i have file complaints in sony services centers about five times. They took my phone for service purpose and returned me after a week. Despite of five time service and one time phone exchange it is creating the same problem of hang of phone, yellow patches on display, black out of screen etc. I am not getting any solution. I have requested to exchange my phone from other model or return my money back.
But i am not getting any response. Kindly do the needful.

With reference to subject stated above hereby i would like to inform you
That i had purchased tv from datamation guwahati pin 781007 bearing details sony led tv klv24p413d. Now its function are not working properly
Even, before we lodged complaint regarding this matter but there is no reply
Therefore kindly look on this matter as soon as possible.

Yours faithfully
Vishal yadav
M-[protected]/[protected]

My bravia led tv got display issue (Screen flickering) from buying within 8 months. As they have replaced panel that tv in warranty period. But after few months out of warranty same problem occurred second time. Nowadays tv is not got on. When i switch on tv sony word display on my tv two times and tv 's red light blinking. It is beco me mental harassment after buying this brand leader sony tv. Sony is cheating people as they take so lots of money from customer. But sony lootere not giving durability to customer. Shame on sony brand.

I bought a 4k 55inch tv - which turned out faulty within 4 days of installation. It has been 1 month since the 1st technician attended to my complaint and he confirmed that i will get a replacement but after that there was a senior tech who came and informed after 1 week of the visit that only the body will be changed after chasing for 3 weeks they collected the tv a few days back and now are saying the tv is under observation.. No one seems to give a definitive response.
For a company like sony the service is absolute shambles handled by a bunch of non professional team - i still don't have a tv after paying a hefty amount...

The above TV set purchased by me at Rs.40000/-from co, s Authorised dealer Sahu Agencies Pvt.Ltd., gomti nagar Lucknow Doc. No.[protected] dt.03/07/2018, blinking of picture from from begining there was no follow up even on phone by dealer or cos' customer care centre to know working of product.There was no feed back card to be sent to co.when dealer man asked for the same he blame fluctuation in electric supply .0n 17/07/2018 TV stopped functioning .After complaints and efforts their engineer came in night even after attaching the plug the picture did not appear he blame us for making external injury to display panel we refuted the charge immediately as he himself installed TV at very safe place out of normal approach besides there are only couple in the house and when other sony product viz. sound system, old TV, laptop working in good condition his charge is baseless .This has happened due to hidden small damage expanded now.But he submitted false report suitable to his employer.After complaints &persuasion co.agree to repair display panel but not to replace the TV which we are insisting for safety of our life &property from fire by retaining defective unit. product 8D No.18975201 srl.no.8009047 1year warranty

Dear sony team i purchased sony xperia x dual mobile because i working in japanese company to impress my manager who basically from japan. But its awkward to me with your quality it was getting heat when i strt my camera at initial stages. I thought its bcoz of overloaded apps. Now within one year its started troubling me on headphone connectivity from last 10 days i fed up with that. When i choose it i only thaught abt the camera n music quality of the sony. But now both the fixtures are failed. Please suggest me regarding this. I searched for online solutions but its not helped me.

Sony does not repair old crt tv, simply then give rubbish answer to us.
The old crt tv is not repairable, the company does not provide part and service.. At the last local tv repairer boy fix my problem

I never buy again sony product

Note:- sony didnt allow any other duplicate part in tv and sonly also refuse to proved there orignal part in that case no one can ready to fix your tv

In short its a use and throw product

I never buy again sony product

Dear Sir's
Good Mornig
THis is to infrom you that we had purchased an Android TV from your Estimated Dealer M/s S R A Retails Pvt Ltd, Shop No 03, Golden Jubilee Complex Old Delhi Road, Near Saraswati Hospital Gurgaon-122001 ( Haryana) on dated 15 Aug 2017 wide Invoice No.17140999 dated 15/08/2017.

The Deatils of T V given as under.

1. MODEL NAME : KD-49X7500E
2. Product 8D NO : 18915101
3. Serial No : 3000111

In this regards we are very sorry to infrom you that we can not think that company like SONY will produce product like that which can not work even one year . I purchase this product only seaing the BRAND NAME LIKE SONY. But now I think we did a mistake to purchase a SONY Company product and they cheated to us for giving a damaged products.

I am facing problem for not comming pictuers and only sound is comming. We made a complaint to your Dealer on dated 29.07.2018 wide your SR Id No 48950086 and again another SR ID No 49013767 dated 01.08.2018 at 11:34.:00 AM

In this regards we infrom you that your service engineers visited and infrom that your T V Motherboard was got damaged and need to be replace and atfer he came yesterday 04.08.2018 with new Motherboard. After instaling the new Motherborad T V still not started and then he infrom us that your eirlier motherboard is Ok and some another plug inside which connetinng to motherbaid is loose and now we fixes the same.After that TV was stared and it worked that time .

But Today Morning again we face same problem that Only voice is coming & no pictures are showing. So I think Sony Company does not have good service engineers who can detect the actual problems.

Yesterday from local Sony Service center they collect T V from my home and today they inform us that it will take more 2 days for repair.

We also complaint to Local Dealer M/s SRA Retails Pvt Ltd, But we are very sorry to inform you that response from both Dealer as well as SONY Company are very much poor.

We buy sony t. V in september 2017 in srikakulam sony showroom. After 3 months we found some dust particles inside the t. V corners and top of the t. V. We give a complaint so they came and open the panel and cleaned the dust particles. After 2 months the t. V starts blinking for 2 sec it just stops the picture and on for daily 3 to 4 times. We don't know what happened nearly 10 months completed of buying. Please fix the problem

I have submitted complained for defect in my sony tv on dated 26/07/2018 vide service request no. 48896161, as a result of that complained engg. Visited my place on dated 27/07/2018 and declare that a part of your tv is required to be change to defect and that part is replaced within 6 days. Till date no reply or call from service center to inform me that status of my complained
I am very regraded about the status of company customer satisfaction and service quality and also about the product quality of company because that tv is purchased by me on dated 09/10/2017

We purchased a sony tv 22 inch from sheethal electronics pariyaram a subsidiary of whitemart, chalakudy, kerala. As usual we were expecting sony service repairs to come and install the tv. But the store owner with one of his friends came for installation. Feeling doubtful. We checked and found the product is a used one and warranty period was already over. We talked to the store owner and he agreed to take it back, upon we came back with tv. He demanded 50% for wear and tear. As this was bought by mother who is aged 66 she has to wait a month until we come back and take it to return as due to her i'll health she can't carry herself. For a non used tv from our end i don't think i need to give 50% of the cost. Also if no reply from your end i am planning to give a case for cheating an old woman with an used tv with expired warranty.

I am playing dus ka dum & indian idol on this app. My score and ranking upto its16th episode i. E. Upto 29/07/2018has not being displayed while playing on 4/08/2018, i have to play the game you are requested to look into the matter and restore my scoring and ranking &adding it in today's score.
Barinder kumar goyal
[protected]@yahoo.co.in
Dus ka dum is being telecast by sony entertainment network
Thanks

I had purchased the model in the subject 3 years back and suddenly i am finding that thick black vertical line in the monitor.

When i approached they said that panel has been damaged and it would cost around rs 22000 for replacement and repairing charges which is around 40% of purchase cost.

This is pathetic to be paying such a huge amount and seems manufacturing defect. Like everyone i also trusted sony but now i doubt my selection. This multinational company has such high regards in market but most people are not aware about these problems.

I need the solution either tv replacement or free of cost repairing.

I purchased sony bravia led tv last year april (2017), and within 10 months it started giving red light blinking issues. Not getting powered on at all. I have called customer care many times but no positive feedback has been provided till yet.
People buy such big and expensive brands because of its quality and if this kind of quality and service has been provided then whats the need to go for such expensive brands.

Dear sir/mam,

My name is "mahendra patel" and middle class person. I have purchased the sony bravia tv (Klv43w772e) of 41000 rs from flipkart before 1 month and it is under the warranty period. I found manufacturing defective piece from sony corporation. So i have contact to flipkart first explain whole problem. They people are not given me proper answer and told me to contact sony service center then after i contact to sony serice center his engineer came and investigated it. He found many scratches and white dots internal in the screen not on the outer and remark the manufacturing problem in the job card.

When i requested to sony customer service and requested him please give me new piece because it is manufacturing problem from your side so he refused and ask me we will repair only this defective item and give you back.
I need new piece from because this is genuine manufacturing problem and this is sony's responsibility and also i paid to sony 41000 rs. With loan emi with 1 year warranty.

Suppose i could pay to sony 30000 rs instead of 41000 so sony will consider it or not? So why the company giving a repaired piece to a customer? I have attached all proof of sony manufacturing defect for my tv this all scratches in internal of the screen.

Sony complaint id is 48924949

My address
=
Mahendra patel
A-4 agman apartment,
Bodakdev - 15, gujarat - india
Phone: [protected]

Sony service center details
=
My sony complaint id is 48924949
Sunrise electronic
G/f 02 iscon elegance
Karnavati club
Behind ananddham jain temple
Email : sony. [protected]@gmail.com
Guatam. [protected]@gmail.com
Tel : 66168833 / 55
Mob : [protected]

Thanks,
Mahendra patel