Sony India Complaints & Reviews

I bought a 4k 55inch tv - which turned out faulty within 4 days of installation. It has been 1 month since the 1st technician attended to my complaint and he confirmed that i will get a replacement but after that there was a senior tech who came and informed after 1 week of the visit that only the body will be changed after chasing for 3 weeks they collected the tv a few days back and now are saying the tv is under observation.. No one seems to give a definitive response.
For a company like sony the service is absolute shambles handled by a bunch of non professional team - i still don't have a tv after paying a hefty amount...

The above TV set purchased by me at Rs.40000/-from co, s Authorised dealer Sahu Agencies Pvt.Ltd., gomti nagar Lucknow Doc. No.[protected] dt.03/07/2018, blinking of picture from from begining there was no follow up even on phone by dealer or cos' customer care centre to know working of product.There was no feed back card to be sent to co.when dealer man asked for the same he blame fluctuation in electric supply .0n 17/07/2018 TV stopped functioning .After complaints and efforts their engineer came in night even after attaching the plug the picture did not appear he blame us for making external injury to display panel we refuted the charge immediately as he himself installed TV at very safe place out of normal approach besides there are only couple in the house and when other sony product viz. sound system, old TV, laptop working in good condition his charge is baseless .This has happened due to hidden small damage expanded now.But he submitted false report suitable to his employer.After complaints &persuasion co.agree to repair display panel but not to replace the TV which we are insisting for safety of our life &property from fire by retaining defective unit. product 8D No.18975201 srl.no.8009047 1year warranty

Dear sony team i purchased sony xperia x dual mobile because i working in japanese company to impress my manager who basically from japan. But its awkward to me with your quality it was getting heat when i strt my camera at initial stages. I thought its bcoz of overloaded apps. Now within one year its started troubling me on headphone connectivity from last 10 days i fed up with that. When i choose it i only thaught abt the camera n music quality of the sony. But now both the fixtures are failed. Please suggest me regarding this. I searched for online solutions but its not helped me.

Sony does not repair old crt tv, simply then give rubbish answer to us.
The old crt tv is not repairable, the company does not provide part and service.. At the last local tv repairer boy fix my problem

I never buy again sony product

Note:- sony didnt allow any other duplicate part in tv and sonly also refuse to proved there orignal part in that case no one can ready to fix your tv

In short its a use and throw product

I never buy again sony product

Dear Sir's
Good Mornig
THis is to infrom you that we had purchased an Android TV from your Estimated Dealer M/s S R A Retails Pvt Ltd, Shop No 03, Golden Jubilee Complex Old Delhi Road, Near Saraswati Hospital Gurgaon-122001 ( Haryana) on dated 15 Aug 2017 wide Invoice No.17140999 dated 15/08/2017.

The Deatils of T V given as under.

1. MODEL NAME : KD-49X7500E
2. Product 8D NO : 18915101
3. Serial No : 3000111

In this regards we are very sorry to infrom you that we can not think that company like SONY will produce product like that which can not work even one year . I purchase this product only seaing the BRAND NAME LIKE SONY. But now I think we did a mistake to purchase a SONY Company product and they cheated to us for giving a damaged products.

I am facing problem for not comming pictuers and only sound is comming. We made a complaint to your Dealer on dated 29.07.2018 wide your SR Id No 48950086 and again another SR ID No 49013767 dated 01.08.2018 at 11:34.:00 AM

In this regards we infrom you that your service engineers visited and infrom that your T V Motherboard was got damaged and need to be replace and atfer he came yesterday 04.08.2018 with new Motherboard. After instaling the new Motherborad T V still not started and then he infrom us that your eirlier motherboard is Ok and some another plug inside which connetinng to motherbaid is loose and now we fixes the same.After that TV was stared and it worked that time .

But Today Morning again we face same problem that Only voice is coming & no pictures are showing. So I think Sony Company does not have good service engineers who can detect the actual problems.

Yesterday from local Sony Service center they collect T V from my home and today they inform us that it will take more 2 days for repair.

We also complaint to Local Dealer M/s SRA Retails Pvt Ltd, But we are very sorry to inform you that response from both Dealer as well as SONY Company are very much poor.

We buy sony t. V in september 2017 in srikakulam sony showroom. After 3 months we found some dust particles inside the t. V corners and top of the t. V. We give a complaint so they came and open the panel and cleaned the dust particles. After 2 months the t. V starts blinking for 2 sec it just stops the picture and on for daily 3 to 4 times. We don't know what happened nearly 10 months completed of buying. Please fix the problem

I have submitted complained for defect in my sony tv on dated 26/07/2018 vide service request no. 48896161, as a result of that complained engg. Visited my place on dated 27/07/2018 and declare that a part of your tv is required to be change to defect and that part is replaced within 6 days. Till date no reply or call from service center to inform me that status of my complained
I am very regraded about the status of company customer satisfaction and service quality and also about the product quality of company because that tv is purchased by me on dated 09/10/2017

We purchased a sony tv 22 inch from sheethal electronics pariyaram a subsidiary of whitemart, chalakudy, kerala. As usual we were expecting sony service repairs to come and install the tv. But the store owner with one of his friends came for installation. Feeling doubtful. We checked and found the product is a used one and warranty period was already over. We talked to the store owner and he agreed to take it back, upon we came back with tv. He demanded 50% for wear and tear. As this was bought by mother who is aged 66 she has to wait a month until we come back and take it to return as due to her i'll health she can't carry herself. For a non used tv from our end i don't think i need to give 50% of the cost. Also if no reply from your end i am planning to give a case for cheating an old woman with an used tv with expired warranty.

I am playing dus ka dum & indian idol on this app. My score and ranking upto its16th episode i. E. Upto 29/07/2018has not being displayed while playing on 4/08/2018, i have to play the game you are requested to look into the matter and restore my scoring and ranking &adding it in today's score.
Barinder kumar goyal
[protected]@yahoo.co.in
Dus ka dum is being telecast by sony entertainment network
Thanks

I had purchased the model in the subject 3 years back and suddenly i am finding that thick black vertical line in the monitor.

When i approached they said that panel has been damaged and it would cost around rs 22000 for replacement and repairing charges which is around 40% of purchase cost.

This is pathetic to be paying such a huge amount and seems manufacturing defect. Like everyone i also trusted sony but now i doubt my selection. This multinational company has such high regards in market but most people are not aware about these problems.

I need the solution either tv replacement or free of cost repairing.

I purchased sony bravia led tv last year april (2017), and within 10 months it started giving red light blinking issues. Not getting powered on at all. I have called customer care many times but no positive feedback has been provided till yet.
People buy such big and expensive brands because of its quality and if this kind of quality and service has been provided then whats the need to go for such expensive brands.

Dear sir/mam,

My name is "mahendra patel" and middle class person. I have purchased the sony bravia tv (Klv43w772e) of 41000 rs from flipkart before 1 month and it is under the warranty period. I found manufacturing defective piece from sony corporation. So i have contact to flipkart first explain whole problem. They people are not given me proper answer and told me to contact sony service center then after i contact to sony serice center his engineer came and investigated it. He found many scratches and white dots internal in the screen not on the outer and remark the manufacturing problem in the job card.

When i requested to sony customer service and requested him please give me new piece because it is manufacturing problem from your side so he refused and ask me we will repair only this defective item and give you back.
I need new piece from because this is genuine manufacturing problem and this is sony's responsibility and also i paid to sony 41000 rs. With loan emi with 1 year warranty.

Suppose i could pay to sony 30000 rs instead of 41000 so sony will consider it or not? So why the company giving a repaired piece to a customer? I have attached all proof of sony manufacturing defect for my tv this all scratches in internal of the screen.

Sony complaint id is 48924949

My address
=
Mahendra patel
A-4 agman apartment,
Bodakdev - 15, gujarat - india
Phone: [protected]

Sony service center details
=
My sony complaint id is 48924949
Sunrise electronic
G/f 02 iscon elegance
Karnavati club
Behind ananddham jain temple
Email : sony. [protected]@gmail.com
Guatam. [protected]@gmail.com
Tel : 66168833 / 55
Mob : [protected]

Thanks,
Mahendra patel

Am siddappa hk... Mobile number..[protected].. Mail.. [protected]@gmail.com... Sony led. Tv 40.. Inches.. Tv parchasing..19/10/2017... Unilite appliances kengeri upanagar nagarbhavi... Led tv 1 year warranty i will tell you... Sales manager mr nanda... Raise the complaint 30 block dots.. For tv screen... That reason is a complaint for 28/06/2018... Sony complete number...48830441. And job number...1635303.. T any response in you sony india... Can take up the tv for mandya hanuman enterprises.. Take up the tv 19/07/2018... But not in a response manager for mr anand... Please solve the problem immediately waiting for you...

I bought a led 40w800d full android smart tv on 26.10.2016, dealer said that company provide 2 year warranty and their a scheme which you extended the warranty for 2 year more. Behalf on that bajaj finance book a extended charge for us and align extended warranty fpr 26.10.2018. Right i made a complaint regarding the issue but service centre said that sir 1 year manufacturing warranty and 2 years for panel warranty and you have too pay visiting charges i denied to pay, situation is that neither sony provide me a warranty or neither bajaj finance. Sony electronic lost my trust on sony product i never ever purchase or recommend to buy a sony products. Moreover dealer not provide the warranty card and try to bluffing with us with sony name brand.

Dear sir,
I have purchased an led tv 42w700b through corporate option of my esteemed company on 19th apr 15 at bhubneshwar on discounted price of rs 54500.00, at that time the market offer price was in 57-58k range, it was hanged on wall in may 16 in the house at jugsalai at jamshedpur jharkhand by sony representative and viewed occasionally pictures only by using pendrive or vcd, no set up box connections are taken due to our unavailability at this place and house due to my posting at jajpur orissa.

On 24/06/2016, this tv was shifted and installed by electrokraft jamshedpur one of sony representative with a tata sky set up box connection for the first time, from this date this was running well approximately on all saturday and sunday as i was posted at jajpur and used to come to jamshedpur mostly on saturday and sunday,
I have been transferred from jajpur orissa to jamshedpur from 01/10/2018 and since then it was running well and have been viewed continuously till 18/05/2018 and on 19/05/2018 it become out of order.
After going through self trial, help from friends, trial was done to reset the same as suggested in instruction manual and complain was logged, the same was visited by local sony representative and pointed out that it panel is not ok and need replace ment and will cost approax rs 22000.00, any written estimate was not given till date, however many people from sony was contacted by us over phone and they insisted for revisit with an visit fee of rs 200 for each visit but they will not extend a reciept of rs 200.00 in sony pad.

A) our submission is why a written estimate has not been given so far
B) why it is out of order just after end of extended warranty, is it by design

C) why it is out of period only after such a small hours of operation.

D) being such a big corporate do they have any monitoring/online tracking/downloading from mother board unit regarding total running hours of individual unit if it is a smart tv with bravia wi fi facilities. Why the warranty should not be based on running hours in place of years.

E) what is its system of product quality assurance and service level agreement system as its product price is on quite in upper side. \

I am a premier member and unable to watch any of the premier shows as it is impossible to log on. Firstly the images in i am not a robot are of very poor quality and secondly it goes in a never ending loop and finally crashes with a message of computer or network issues and try again later. It never works... Even after hours... I made a mistake of purchasing a premier service. I use an ipad air

Dear Team,

I purchased TV ( SONY 108.0 CM Full HD KLV43W&&@E) on date 11 Oct 2107 and in Just 9 Month its volume gone then its display also gone. In starting we were thinking that some issue in signal network but once operator verify that there is no issue in signal then make complain in Sony customer care on 29 July. Engineer visited on 30 and told that its Mother board gone. Today they inform me that they will replace its motherboard. My humble request please replace my TV not motherboard earlier i have faced same issue and finally TV was scrapped and i sell my TV in 250 rupees.

Service Request ID: 48955582

I bought the sony bravia klv 40w562d 40 inch smart full hd led with 1 year warranty on 17thmay 2017.
26 april 2018, this tv started flickering and suddenly display was not working, only audio was playing. Once restart the tv it was working fine, this issue continuing, so i raised the request on 28th april 2018.

The sony authorized technician (Mr. Ram) visited our place on 2nd may 2018. When he switched on the tv, it’s started working fine. He clicked few pictures and noted some points. He told us that “its purely panel issue, you have 2 years warranty for that, and i’ll raise this issue, you can change the panel anytime within 2 years free of cost”.
Without our conformation, he closed this issue marking issue resolved. (This incident happened when the tv was under 1 year warranty period).
22thjune 2018, the same issue appeared again (Flickering and suddenly display was not working) but on 23rd june 2018, as we switched on the tv, video was not working only audio was playing. We raised the complain again.
The same technician (Mr. Ram) had visited my place on 27th june 2018. This time he dismantled the tv, clicked some more pictures and noted some things and told us again that “it’s the same tv panel issue, panel had 2 years warranty, the authorized sony service center engineer will come and replace it within 5 to 7 working days. He asked us rs. 350/- as visiting charges and told us that service center will send the receipt for rs. 350/- through my e mail id. Till date i did not receive this bill.
Service center details: vigneshwar services, 64-66, 17th d main road, 6th block, koramangala, bengaluru, karnataka 560095 (Authorized sony service center).

We did not receive any updates. We call the same technician (Mr. Ram) on the 5th day (3rd july 2018) he told us that “i’ve updated the complain and the service center will call you once they receive the new panel”. I was waiting for the call.
After 2 days (5th july 2018) again i called the technician (Mr. Ram), he did not pick the call.
Next day (6 july 2018) we called him again, he said “i’m on leave, i’ll wont able to help you, i’ll call you on monday.
Monday (9th july 2018) we called him 4 times. 4th time he picked and said “the service center has received the new tv panel, they will send the engineer to fix it. We were again waiting for their call, but no one called us.
1 day later (11th july 2018) we called him again 3 times, 3rd time he received and said “the engineer is on leave, i’ll check with the service center and call you back”. We were waiting again
We did not get any call, so we called him 2 time (12th july 2018) he did not pick our call.in between we called several times to the authorized sony service center and every time they told us that “the engineer will visit your place today”. So we believed and were waiting for the engineer to come. They were just fooling us and skipping the issue.
By this time we were extremely frustrated as this was the 3rd week after the technician had visited my place and nothing was happening after that. We called sony customer support and explained the issue. The executive told me “i check the status with the service center and call you”. (Costumer support executive: kritika)
Again we were waiting. 16 july 2018, we called the service center 4 time! No one picked the call 5th time they pick and told “we have received the panel, the engineer will visit your place today.” no one called nor visited our place for replacing the tv panel.
17 july 2018, we called the service center 2 times. 2nd time they received the call and again they told us “today the engineer will visit your place”. They did not conform on the engineers visit so we called sony costumer support and informed again on this issue. Evening we got a call from the service center they gave us the engineer’s phone number. They did not tell the name of the engineer and just cut the call. We called the engineer (Mr. Christopher) and checked with him, it was good talking to him, he told us to get the tv to service center.
As per our convenience we got the tv to service center on 21st july 2018. On 24th july 2018 we got a call from service center saying “the tv panel is fine, we have to replace the mother board. It will cost you rs. 6500/-”.
We immediately called the sony costumer support (Costumer support executive: prabha) and informed about this. We also told that customer is not responsible for paying the repair expenses as the this tv is a defective sony product, and there is no proper support or guidance given to the customer from the sony within the warranty time. As per the records, the tv had this same issue in the warranty period, the sony authorized technician was not qualified enough to understand that it is a mother board and not the panel issue and simply marking issue resolved without our conformation. The customer support executive told us that “we will ask the service center to resolve this issue free of cost and we will arrange a call back for you from the service center”.
The same day we got a call from the same technician (Mr. Ram) and he started convincing us he told that “almost 80% of these tv’s now have panel problem, so i thought it is a panel issue”. Also he was continuously telling and explaining that the time of visiting the tv was working fine. He was not in state to understand that tv had had continues issue from past 2 days, and so we raised the request. He is not qualified enough to understand the symptoms and giving proper guidance and solutions. He also asked us to “please pay the amount or else they will deduct it from my salary”. We were really shocked to know this!
Next day 25th july 2018, we call the sony costumer support and explained this conversation. They said they will check with the service center and will give a call back. We were again waiting. (Costumer support executive: deepanjali)
We got a call from service center on 26th july 2018. They told us “the tv panel is fine. The problem is with the mother board. So we replaced the mother board. After replacing the mother board the tv still has some issues, so we need 2 day for observation”. After this call i called the sony costumer support and told the above conversation. (Costumer support executive: krishna)
This was so weird and felt so misery to know that “sony” quality can get so poor. These many issues! That the “sony authorized engineers” them-self finding it so difficult to understand and rectify the problem? God bless. This is what sony india talks about their brand?
1 more week got over keeping our worries blurred. So we called sony costumer support on 28th july 2018. The executive told us to wait till monday. (Costumer support executive: gitanjali)
Yesterday evening 30th july 2018 we called to sony costumer support again to know what is the new issue found in the tv. When it will get resolved and when can i get the tv in proper working condition. I did not get any updates on this and so the sony costumer support (Mr. Jay) told us to write our concerns to the management and gave us the e mail address.
I have few questions and i expect the answer for the same.
1. We eagerly bought sony bravia tv. Within a year before warranty completion it started giving so many issues. This is what the quality of sony brand?

2. Even after explaining and checking the issues. The sony authorized technician are not capable enough to understand the symptom and give proper solution or guidance. Is your technician qualified enough or they are hired just for the sake?

3. If at all the technician was not sure about the problem/ not able to understand the problem, why didn’t he suggested us to take the tv to the service center. Instead of simply assuming and telling things. Is it like customers are forced to pay for the servicing and spare parts once they move out of the warranty period and then they are explained the actual issues?

4. After raising the complain, on 23rd day we were told to get the tv to the service center. All these 23 days we was continuously calling the technician, service center, sony customer support for the help, and every time they were trying to skip/ postpone. Till now we don’t have clarity. Is this a punishment given to the customer for selecting sony brand?

5. When this issue was raised (Under warranty period), it was not resolved that time.
So the same issue occurred the second time (Warranty period completed). Without taking the conforming from the customer, why the issue was closed marking “resolved”?
I here request to please clarify all my quarries and please give make justice to your customer who bought sony product with such eager and love. I expect that my issue get resolved free of cost and i can get my tv in proper working condition as soon as possible.
I’m waiting for the reply.
Your faithfully,
Ajay palanisamy

I have bought sony 32" led tv, model code - klv32w512d, chasis no. 4047836 in june 2016. The tv is having some display problem since few days. It automatically goes into demo mode (Loop) and flashes options like w51d, x - reality pro, you tube, wife certified, built in woofer, photo sharing plus. X protection pro and finally gets stuck with x-reality pro option asking for yes or no and splits the display in two half with half in custom - mode of picture and the other in viviv - mode of picture. Even after manually choosing, it goes into demo mode again and again. Please advise regarding the same or send a technician to resolve the isssue.

Model no. kLV 40R5626

I kastu Devi nagori, request you to pay attention to my severe problem I buy TV from sales corner vadodara .

But during short period many problem arises sometimes the whole screen display is black. We have complain on your call center no. also .

We bought this costly product so no future investment arrives. But in short duration only the Display Is OFF. It appears fully blank only sounds come from it. We complain twice on your call center no. then they sent engineer He said the severe problem occurred in the Panel. Today they informed us that they have to change the Panel and it will cost to us RS. 9, 750 after buying your so much costly product this is in affordable to us.

We buy the product on behalf of your company image there are many low cost product in the market but we have invested a large sum of money in your company's product relying on you. Now only after two and half year this problem arrises.

This will effect your Goodwill and Faith in your product. So I request you to kindly consider my problem under FOC scheme. So that our faith in your product maintain.

After investing RS. 55, 000 on TV we can't afford RS 10, 000 more in short duration. We don't know whether the product is faulty or not.
Do favor us and consider our problem genuinely and replace our product or repair it. Attached purchase bill.

Your's faithfully
Kastu Devi nagori

Date 27/07/2018

Complain no. 48898414

Mobile no. [protected].