Sony India Complaints & Reviews

Purchased sony 7500e in april and on 90july stopped working. It has issue with display. Logged complaint on 10th july.. Since then customer service kept on saying part is ordered... No eta.. Not sure how many weeks months they will take.
Cant imagine few weeks of time to repair it. Good that it happened in warranty period..
Will never recommend sony due to its pathetic service. Never expected this kind of service.. Otherwise could have chosen indian brand.

Sir,
'i have purchased a full hd model kd-43x8200e sony led tv from ms. R r marketing company, r s puram, coimbatore on 05.10.2017. At the time of purchase they gave 1 tb hard disk as a gift. After six months of purchase when we operate it is not working properly. Then i went to r r marketing showed the problem to them. They also tested and said go and approach service center at cross cut road. I went there and explained they also kind enough to tell every think to me. On the hard disk the sticker was removed by my little child i don't know the things. They said with out label they cannot replace the 1 tb hard disk. I request you that children are using the hard disk while using they removed with out knowing the importance. If there is any possibility please help me to replace new one.

Purchased sony home theatre system 3 days back at durga electronics, raichur city, karnataka. They have not yet responded for installation... They had promised for installation within 1day... Even though we have contacted sony service centre raichur many times they have not given satisfactory consumer response... Hereby i complaint against their services as a unsatisfactory one... Kindly take action against them.. Or else i'll return the product back... Thank you.

R. S. Electronics shop #23 cisons complex, basement, #150 montieth road, egmore, opp:museum chennai-600008,[protected], [protected], [protected]
I have given this tv on 11th july he said he will give me delivery in one day
After every phone calls he said it will get ready and ready as i’m from tirupathi i told him i will pick it on 21st he said ok
Then on 21st when i came he said he needs 3 hours then i told him i will come on 23rd after coming still now it’s not ready
And he says some stores
Pls cancel his service dealership he is not capable of doing the job and he says he will return the tv now
He has wasted my time and travel to his shop and he caused me a lot of mental agony too
Receipt no 1552

Dear team
We have raised the complaint against my sony led... Its has been resolve at that time but after 15 days it again same problem arises... Customer services person taken my led for 4 to 5 days n confirm me that case is solved. As i have check my led at that time i have closed the complaint... Now i again raise the same complaint against my led tv... It was happen at 5 times...

We have at our home sony hd tv along with sony home theater which is a four year old purchase. Home theater is also a dvd cum fm player. For the last few days the system has been giving a screeching sound. After the screeching sound is over the audio signals disappear. We receive video signals only. We have to switch off the system and then restart it to receive audio as well as video signals. However, after some time again there is a screeching sound followed by the complete loss of audio signals.
It is requested that the needful may please be done at the earliest.

I have a sony vaio laptop, i had purchase it from Croma on dated 22.04.2014.
Before one year it's mother Bord was damaged, at that time sony doesn't have it's mother bord so they change said me sir due to spare part not avalable please deposit motherboard cost we will provide a new lapt top to you and they do so. On dated[protected] my laptop cover is damage so once again i go to service center they recive my laptop and take 1000 advance and give me estimate cost rs 11000/-(Eleven Thousand) and the service center person of Jalandhar Punajb (Sigma Marketing service -Authrised sony service center) said me we will provide u laptop whiten 1week. But after 1week they call me and sing that we cant change the damaged cover please take it back.

I have purchased a Sony LED TV (Model No.43X7002F) From Great Eastern Trading Co, Baguihati Branch, Kolkata - 700059 vide Invoice No.W1924/1819/04996 dated 29/06/2018. As per Sony's advertisement I am eligible for an offer of a Adidas football worth Rs.1600/-. I am very sorry to say that I haven't yet received the foot ball inspite of repeated visit to Great Eastern Baguihati Branch and repeated phone calls to concerned sales person. He is simply replying that they haven't yet received the football and other offers from Sony and he will call me when the offers arrive at the showroom. Photos of invoice is attached herewith for your information and to give necessary instructions to the sales persons.

[protected]@gmail. com 2. [protected]@sonyexport. com 3. [protected]@sony export. com 4. [protected]@sonyexport. com. They do not disclose their office and convince to deposit money in advance. can anyone concerned agency stop their advertisement for further cheating the candidates...

Company registration no. DL/386543/2009
IMP -EXPORT NO: D1573221/10
Email :[protected]@gmail.com, [protected]@sonyexport.com,
[protected]@sonyexport.com
Gitanjali Mehta([protected]) and Gauri Sharma
([protected])declare herself as hrd, india
without any designation, the letter head is also fake without any
office addresses

They are advertising in leading news papers daily basis with golden
dreams for foreign to contact" Sony [protected]".Gitanjali Mehta tell
the job seekers that they will send you abroad if you have a valid
international passport for free.in turn you will have to bring goods
from abroad as personal effects (Goods). Geetanjali Mehta will ask to
deposit money for RS.2500/- as registration fee for getting full
information about the company as per company rule in the name
Rohit KumarA/C [protected] uco bank ifsc code
ucoba0002431 or Bubendar Singh A/C [protected] syndicate
bank ifsc code synb0009021.
2. After paying the company send to the candidate some bogus
letter, with several mistakes. No proper address, no pin code of
location, demanding more money as security deposit, as
mentioned in offer letter.
3. Gauri Sharma call the candidate frequently and ask further to
deposit further security money Rs.18500/- assuring that the
money would be refunded immediately after 30 minutes.
4. The money paid are never return, once you pay Rs.18500/-, further
they would say that there is a change in package and you will
have to pay or Rs.34000/-
5. I have deposited Rs 2500/- in the account of of Bupender Singh
held account in syndicate bank no. ([protected]) IFSC
Code synb0009021.
6. Gitanjali Mehata and Gauri Sharma are the office bearer of the
Sony Export fake company. They do not disclose the office
location.
7. I approach to Syndicate bank to know the address of Bupender
Singh in his account as H-129 Village Singhalpur Shalimar
Bagh new Delhi 110088. Bank Manager told me that the bank can
not freeze the A/C without getting police verification.

8. Gitanjali Mehta([protected]) and Gauri Sharma ([protected])
mobile phone are active and they are attending calls of the
innocent job seekers.

9. I like to request you to trace the location by their mobile no or
tacking A/C No and arrest to them, as I have come to know that
they have already cheated so many job seekers and cheating
regularly.
Hope to get positive action against them as soon as possible.

Regards

Mustafa Ahmad
C-77 Abul Fazal Enclave Jamianagar New Delhi -110025

Mobile [protected]

Dear sir,

I like to give your knowledge, my sony LCD tv model no : KLV26EX300IN[protected] was dad during watching on 14/06/18 immediate i complain your costumer care ( complain no :[protected] for repair, and also i thanks to customer care they are immediately send service engineer from your authorized service center SRI LAXMI SERVICE, Balasore .
But I want to say they are reply without checking of my TV they are asking for replacement this item in 25% cost of New TV. then i am not agreed their proposal . then he asking it is not possible to repair in my home advice to send service center. as per their advice . i am send to service center and also they are asking same replacement proposal . i am request to repair . and they are asking if repair then their receive it and reply to came after one week. after one week they are calling to me and asking you tv was repairs complete please receive. but when i reached to receive they are asking it cant possible to repair exchange it in 25% cost of new TV. altimantly they are not interest to repair . they are siting here for shelling of your material not shoport to costumer problem.

if you are not take any action i am force to rase a consumer curt .
Regards

Ajit Kumar Sethi

[protected]
[protected]

I ma a big fan of Vignaharta Ganesh show. Whenever I miss an episode, I download & Watch the episode on the same day from SonyLiv.com. It has been very helpful so far. I Like the Service. But yesterday, when I went to the site to download yesterday's (18 July - 2018) episode, I couldn't find it. Request you to upload the episode at the earliest and also suggest me an alternate site to download the video.

Have purchased Sony LCD TV bravia cx32 in 2012.now im facing problem in video.i called vijayawada servicec station but no proper response.Your service engineer mr.ajay has not visited my home and just asked for a video of display, after checking watsapp video he advised to replace the display screen saying its display screen is disorderd and it will take approx Rs.12000.
Being a customer I would like to raise a serious concern that Where is reliability of brand like Sony ltd? Why the display screen will get damaged in short period.if it happens so then what is the difference between Sony and another local brand.Please reply.
1. I don’t see any point in paying so much for repair purpose with such product, which already is having manufacturing defects.
2. What is the guarantee that after one year the panel does not fail or any other part does not work after the panel is changed, do you expect your customers to suffer and spend their hard earned money on your bad quality products.

sushma
[protected]

As mentioned above my Sony bravia 32W 672 E is rebooting after 30 minutes automatically and therefore it continues. i tried customer care and what they told to do i have done that two times but no positive result i got. after it i complain vide service request id. 48618522 on dt. 14.07.2018 but no action has been taken up to yet. happy if it is done on priority.

Poor Customer Service in Smart Care (Sony Authorized service center, Nungambakkam, Chennai). I have given my Playstation for service. They accepted and told me that it will take min 3 days for replacement. After 3 days I have called and they told me that it will take min 10 days. After 10 days I have called and they told me that they have contacted me on my mobile number one week before and I have accepted to collect the Playstation but I didn't collect yet. How pathetic!!! How they can talk with me in my mobile without my knowledge and they are arguing that I have accepted.. Wonder!!! Kudos to the team...

I have been facing issues everyday regarding the live streaming of fifa world cuo as well as india vs england series. i am very unhappy with such delayed and poor quality streaming of sonyliv. the live streaming is also around 2 mins behind what is going live on the television. i have checked my internet speed and other websites like hotstar but i dont encounter any issue while using them.

I have lodged multiple complaints for this to be restored. A person from the service agency came and confirmed that he needs two other people to open the entire setup and get the mother board fixed. He hasnt done anything but collected the serviuce charge and left. I really want tghis to be addressed and fixed on priority. Just because plasma tvs are not in trend this is not the kind of service a company like sony should provide. The tv holds the brand name and it is the responsibility for the company to address it rather delegating it.
Help on priority.I am highly disappointed with the servoice rendered.

Mobile-+91-[protected]

- Sony TV was giving Blurred picture . Complaint was lodged vide Job reservation no 0091015980201803032501083. Job No J80765398 .
- 16 Nos of Common Mode Choke Coils were replaced and payment amounting to Rs 1700 was made to Sony on 31/03/18 when it was delivered to us after repair.
- TV was Ok for around two and half months and started giving problems again of blurred picture.
- Complaint was lodged again and TV was taken on 02/07/18 by Sony service centre repair . vide Job Reservation :[protected],
SonyIndia=[protected]'.
- At the time of taking of TV only problem was of Picture blinking and hanging in between.
- Umpteen reminder were given to elicit response regarding what is happening to our TV.
- on 10/07/18, we received mail that there is display issue and cost of service is Rs 10559 which will include replacement of mother board.
- It is evident from above that damage of Mother board has been done during repair at your service centre.
- Also now we are not able to switch on the TV also . This is an additional damage which has been done by Sony.
- Sony being a trusted brand we will like sony to repair this free of cost as this damage of motherboard and new issue of non powering of TV has occurred in premises of Sony.
- If motherboard was damaged then how come earlier repair has been done.

Gitanjali Mehta([protected]) is attending the phone calls from the callers in the name Sony Export. Advertisement appear daily basis in all leading newspaper. She convinced the callers with golden dreams for oversees trips and asked to deposit Rs 2500/- and after getting this amount Gauri Sharma forward letter without office address to the candidates asking further Rs !8500/- for security money for foreign trips. They do not tells their office address and making fool to the innocent job seekers.

I have paid Rs 2500/- with a view to know their office address and further information but after paying the amount, Gauri Sharma forwarded me a fake registration letter asking further security money.

I have paid the money to Mr Bupender singh in syndicate bank, Haiderpur village.

They are cheating daily basis by the advertisement in the newspapers.

Hope any concerned agency will take the action against them.

Mustafa Ahmad

[protected].

We had bought SONY LED 4K 850F TV 55" Kundhan electronics, T.C PALYA(INVOICE NUMBER:900) but the first person (ABHIJITH-[protected])who had come for installaton had fit the TV in such a way that we had viewing issue and we called second person(NARAYAN[protected] reinstalled properly but he told me to see that the first person had scratched the TV. ANEESH NAIR([protected]) and SANTHOSH THOMAS([protected]) didn't respond to my problem from 2 weeks. They told they will solve but they resolve my problem since we had paid one lakh thirty two thousand you no value for it. And we had bought 4 TVs from my name we had no problem because of that we had bought this TV. So kindly send a person for the repair. We had also bought LG TV even it also had same problem but they came within 6 days and repaired it now even after 2 weeks no response from your side so please send a proper TV or else refund my money otherwise we will buy LG TV.
THANK YOU
NAME: Lingaraju.N
PHONE NUMBER: [protected]

I have purchased Sony HT-RT3 Home theatre and I have Toshiba TV, Computer with Intex CPU and Dell Latitude E 6410 laptop. How I can connect HT-RT3 sony home theatre with others such as above mentioned laptop/desktop and TV ? But Distributor/ Great Eastern at siliguri told I can connect at the time of puchase (06/07/2018)

Thanking you
Yours sincerely
Sudhir Kumar Kundu
Niranjannagar Ghogomali
Siliguri 734006
Phone [protected]