Sony India Complaints & Reviews

I have unfortunately purchased sony product though good one but unable to comprehend/ understand company policies to not hand over all the attachments in this case wall bracket to the customer. I understand from your company representative policies do not allow for the same. If this is the way sony works i would like to switch over to other companies who do not have such policies.

The company should not have policies like not to hand over the product and its attachment in full one the product has been bought by the buyer. Just because they want to control customer behaviour and customer should have freedom to use the product without liability to the company. A

As in my case when i am calling then installation centre and customer care my issue could not be resolved.

My product has some some issues with the pixel board and we had notified it to to the service center but they aren't taking any heed to repair our tv. We are fed up with this regular rejection and we want our product to be repaired soon and at least send a person to check the issue. This it just being irresponsible on the part of the customer care.

Mei jab bhiii sony liv app pr koiii bhiii seriel dekhti hu mere smart sony bravia tv mei to video apne aap hi forward hone lagti hai aur koiii bhiii program dekh nhii paati plz jaldii se jaldiii iss problem ko solve kijiye
I am a big fan of crime patrol and i cannaot watchh any episode i have done alll setting of my smart tv but not succeed plz help plz fix it

Respected sir,
This is to inform you that i had purchased a sony tv model no kdl 43w800d from m/s umang dibrugarh on 29.06.2018, after 2 to 3 months the tv stopped working and i complaint about this to the service center and they had send their service engineer mr manoj and he came and saw that the curcuit is not working so they changed the whole curcuit nd it again started working.
But again today on 28 07 2018 the tv stopped working,
Please i want to ask you one thing that are you people selling goods of low quality, how can a tv costing r s 58000 and of so reputed company can brake down 2 times in a span of 1 year, i am very much unsatified with quality of sony,

Please look into the matter seriously and replace my tv set with another good quality tv or return my money or else i have to knock the door of law and consumer court.

Yours
Unsatisfied customer

Jaydeep chakraborty

[protected]

Email : [protected]@yahoo.com

Attached below the bill copy

I accidently logged out of my ps4 account. I have forgot my password and date of birth of my psn account. I want your help to change my password. I can give some information you need to help me. I need to sign because i have a lot of data online on the account which i need to be accessible. You can ask me about some information that mat help you to help me.

Dear sir,

Please solve my problem

I have purchased led tv model name klv-40w562d on dated 01/06/2018 from your dealer m/s kumar enterprises, madia katra, agra. After 2 days led problem start and i called your customer care no. And the technician check the problem and he said replace for penal of led or said that this model is not available in company this time please replace other model and give about rs. 7000/- but i want to replace against this model or refund my amount. Rs. 43500/-

So, please solve my problem as soon as possible

Thanks & regards

Amit kumar singh

[protected]

I had brought sony smart led tv klv32w562d on27/07/2016 which had warranty of one year, know it exact 2 year from of purchase my tv is not working properly i had complaint to yr service center, engineer came to my place and said that yr led panel is faulty and need a replacement which may cost about rs. 17000 which half the cost of my purchase. I had purchase sony tv as it is reputed company and good performance but know i m totally disappointed of yr products

I purchased a sony power bank few months ago, it was working fine, but now it is not getting charged. I left it charging overnight for approx 10 hours but it charged only about 30% it is mentioned as fast charging power bank in the description. I am very disappointed by the company's service. I am a practicing advocate in tis hazari court, delhi. And i seek help as being a consumer of flipkart and protection under consumer protection act.
Thanks!
Regards,
Ramsha
[protected]

Hi,

I have sony bravia model no - kdl-46w950a. From couple of days red light is blinking on my television and it gets shut down.

When contacted the service center (Raja electronics, pune) the engineer visited and suggested that the full panel needs to be replaced as sony does not provide parts for the damaged ones.

The cost for the panel suggested is 36000, i don't think its wise to invest this amount where in only the damaged part can be replaced. This way sony as a brand is cheating on us.

Please suggest a solution for this, when i read your article it says that for 4 times red light blinking, the problem seems to be with the power adapter.

Regards,
Prashant nalawade
[protected]

Dear sir,
I am sandeep kamble, had purchased sony bravia 4k led/kd-43x8200e tv on 20th may 2018 from radhika pimpri.
After few days there was a reboot automatically tv.
I raised a complaint for replacement now they are saying we cant replace, after few days our engineers replacement a motherboard.
Then i got same issue again and again.

I need a replace of tv. I was given a defect tv where reboot, sound and screen gone everything can go

Good evening team,
My self girish menon, is informing you from couple of month i had paired the amount for the spare part of my tv complaint. Model is sony bravia led 32'
I had paided by online at [protected]@gmail.com in favour of sony sony.. I m not getting positive response from consumer care / service complaint.. How much time i should wait for this thing?
Is there any problem, pls let me know or direct say we want do this service.. We just fake people by saying we had s rvice after ur thing of sony brand get spoiled...??

I need the positive response from sony company.. Or i will raise to consumer forum... I will wait for couple days more within this month end...
Hope i get postive response...
Thanking you..

Since sony is the best brand of my choice.. I thinks the same is with every one... I just brought a 32inch bravia led tv...4yrars ago... With lots of dreams and believes... But now the bad that came is my thrust has gone... Since sony is such a huge company with a 4 years of life span of my tv... The tv got complaint.. The repair charge of the tv is inconvenient to me because... The tv was for a short time because my dream was not accomplished.. And i used to suggest this brand to my friends but now how can i... If this happen to me because i am sony buyer.. I am telling all this inoder to ask you that will u do anything favour of me??? Since now a days many small brands offers tv with the same repair cost of this brand.. Including 5 year warranty.. So is there any thing that you can do for me.. I still trust sony.. That's why am asking you for the solution

Purchased sony 7500e in april and on 90july stopped working. It has issue with display. Logged complaint on 10th july.. Since then customer service kept on saying part is ordered... No eta.. Not sure how many weeks months they will take.
Cant imagine few weeks of time to repair it. Good that it happened in warranty period..
Will never recommend sony due to its pathetic service. Never expected this kind of service.. Otherwise could have chosen indian brand.

Sir,
'i have purchased a full hd model kd-43x8200e sony led tv from ms. R r marketing company, r s puram, coimbatore on 05.10.2017. At the time of purchase they gave 1 tb hard disk as a gift. After six months of purchase when we operate it is not working properly. Then i went to r r marketing showed the problem to them. They also tested and said go and approach service center at cross cut road. I went there and explained they also kind enough to tell every think to me. On the hard disk the sticker was removed by my little child i don't know the things. They said with out label they cannot replace the 1 tb hard disk. I request you that children are using the hard disk while using they removed with out knowing the importance. If there is any possibility please help me to replace new one.

Purchased sony home theatre system 3 days back at durga electronics, raichur city, karnataka. They have not yet responded for installation... They had promised for installation within 1day... Even though we have contacted sony service centre raichur many times they have not given satisfactory consumer response... Hereby i complaint against their services as a unsatisfactory one... Kindly take action against them.. Or else i'll return the product back... Thank you.

R. S. Electronics shop #23 cisons complex, basement, #150 montieth road, egmore, opp:museum chennai-600008,[protected], [protected], [protected]
I have given this tv on 11th july he said he will give me delivery in one day
After every phone calls he said it will get ready and ready as i’m from tirupathi i told him i will pick it on 21st he said ok
Then on 21st when i came he said he needs 3 hours then i told him i will come on 23rd after coming still now it’s not ready
And he says some stores
Pls cancel his service dealership he is not capable of doing the job and he says he will return the tv now
He has wasted my time and travel to his shop and he caused me a lot of mental agony too
Receipt no 1552

Dear team
We have raised the complaint against my sony led... Its has been resolve at that time but after 15 days it again same problem arises... Customer services person taken my led for 4 to 5 days n confirm me that case is solved. As i have check my led at that time i have closed the complaint... Now i again raise the same complaint against my led tv... It was happen at 5 times...

We have at our home sony hd tv along with sony home theater which is a four year old purchase. Home theater is also a dvd cum fm player. For the last few days the system has been giving a screeching sound. After the screeching sound is over the audio signals disappear. We receive video signals only. We have to switch off the system and then restart it to receive audio as well as video signals. However, after some time again there is a screeching sound followed by the complete loss of audio signals.
It is requested that the needful may please be done at the earliest.

I have a sony vaio laptop, i had purchase it from Croma on dated 22.04.2014.
Before one year it's mother Bord was damaged, at that time sony doesn't have it's mother bord so they change said me sir due to spare part not avalable please deposit motherboard cost we will provide a new lapt top to you and they do so. On dated[protected] my laptop cover is damage so once again i go to service center they recive my laptop and take 1000 advance and give me estimate cost rs 11000/-(Eleven Thousand) and the service center person of Jalandhar Punajb (Sigma Marketing service -Authrised sony service center) said me we will provide u laptop whiten 1week. But after 1week they call me and sing that we cant change the damaged cover please take it back.

I have purchased a Sony LED TV (Model No.43X7002F) From Great Eastern Trading Co, Baguihati Branch, Kolkata - 700059 vide Invoice No.W1924/1819/04996 dated 29/06/2018. As per Sony's advertisement I am eligible for an offer of a Adidas football worth Rs.1600/-. I am very sorry to say that I haven't yet received the foot ball inspite of repeated visit to Great Eastern Baguihati Branch and repeated phone calls to concerned sales person. He is simply replying that they haven't yet received the football and other offers from Sony and he will call me when the offers arrive at the showroom. Photos of invoice is attached herewith for your information and to give necessary instructions to the sales persons.