Sony India Complaints & Reviews

Hi,

I had paid Rs 99 for a month of Premium Subscription of Sony Liv to watch LIVE cricket and football matches. The amount was deducted from my Paytm but I am able to see the matches with a delay of 5 mins which was anyway the case for free users.

Resolution - Kindly register my complain to either get my Refund back or start the subscription of Live matches for 1 month. Please Find below the transaction details:

Date of Payment - 03/07/2018
Wallet Transaction ID - [protected]
Sony Liv Service ID[protected]

Complaint raised 5days not attendedHi The model no KDL 50w 950d Not even 1 year and we are facing Major issues with tv after service is unacceptable. 5 days down the line no one bother to update the status when the technician will be coming. Every day i have to follow up either with customer service or Sai electronics n I get to know the excuses and it will b resolved today today today. Till now no has bother to call or visit my premises. I have spent 1.32 lac on tv since it worth (best in brand n in market ) Not only this my brother also faced the same issue thrice with his tv too within 1 year. His tv panel got changed thrice after taking extended warranty his model no is kdl43 950d In total we have 4 Sony tv n I don’t have any clue what will happend to them. Out of 4, 2 are in faulty situations. I want this issue to be resolved asap else w will forward this case to consumer court.
Regards,
Smriti

Jobsheet number: W[protected]
To Xperia Support,
I've submitted my cellphone in Krish Electronics (Sony service center) on 25th June, as per your policy I've not got my cellphone within a 10 days.
I've submitted the cellphone thrice already for touchscreen issue and now submitted again for 4th time on 25 June for same touchscreen issue of XA1.
Krish Electronics rised up their hands from services towards me and asking me to contact directly to Sony toll free number for touchscreen issue of XA1.

I've not got any proper solution even after a 10 days when cellphone is in warranty. I don't want XA1 cellphone again because your technical team failed to resolve this touchscreen issue in XA1 thrice. This is forth time I've submitted the cellphone in service center for touchscreen issue.
I want upgradable model or refund/ cashback because you failed to resolve this touchscreen issue thrice a time.

You check my last three call records. I spoke with your supervisor Mrs.Anita and she's also agree that's a common and factory made issue in XA1. So why should I pay for upgradable model ?
Also whenever I'm calling to your toll free number your junior support staff denying my request to transfer the call to senior executives. So I'm not also able to speak with senior executives also. You check my call records how many times they rejected my call to transfer to senior executives. This happened with me three times.

I've made official complaint against your poor services towards customers to NCH. National consumer helpline track ID complaint ID is 771281.
Within a 48 hours I want a proper solution otherwise I'm going to take this issue ahead seriously.

Thanks.

I did my Soniliv SuperSport 6 Months subscription With order Id: 56041518 on 3/7/2018. I have transacted my payment through my debit card with Transaction no. [protected]. I am unable to understand that why an not ab to watch a live match as I already get a premium subscription.

1. 6 Months subscription With order Id: 56041518 on 3/7/2018.
2. Transaction no. [protected].
3. Now, unable to watch live.

I did this with mobile no. (Private)

Please take an instant action.

Hi. Sony the brand attracts me always. But on12.6.2018 i went to shivangi electronics gandhi nagar jammu j&k for purchase of lcd which i did. I requested them to install the television on the same day or i may purchase from some other sony outlet to which they agreed and said it will be installed on 12.6.2018. But they did not install rather just made a cursory call that they will do it next day and till date no one came to install it forcing me to do it through booklet. The box contained television... Stand without screw... No wall mount stand. The callous attitude warrant action and redressal of my complain at an earliest. Waiting. Your customer

Hi everyday i watched CID in Sonylive website.Today also i have started to watch the show but after few hours the episode i watched it stopped suddenly and started buffering. I tried a lot after that to restart the episode but i cant. Episode name Is Skylight. And now i can not open your site i am trying but the site can not open it shows error message. I am sending you the screenshot also. Please kindly resolve this issue

On 8th June, 2018 a demand draft( no. 374732) of Rs. 42675 was drawn in favour on Sony India Pvt. Ltd for the purchase of Sony Led 43 inch TV 662F and the DD was received by Sony Service Center, Civil Lines, Allahabad on the same date. It was told that the TV would be delivered within 2 weeks. I waited for the TV patiently till 24th of June, 2018 and I got no response from the Service Center. On contacting the service center on 24th of June I was reassured that the TV would be delivered by Saturday i.e 30th of June, 2018. Subsequently, on contacting the service center, I was again reassured that the TV will be received by the service center on Monday and it will surely be delivered to my home on Tuesday i.e (3rd July, 2018). I even went to the service center a number of times. However, on contacting on 3rd July ASM, Sony India Pvt. Limited Lko. and Mr. Abhishek of Sony Service Center, Allahabad they were unresponsive and were not receiving my call. I even sent a text message to ASM, Sony India Pvt. Ltd, Lucknow on 3rd July, 2018 but received no response. I have wasted a lot of time and money while travelling to the service center but no was willing to take the responsibility and were bypassing their duty, as a result of which I have gone through tremendous agony, mental harassment and distress. Being helpless I am left with no other choice but to approach the consumer forum for redressal. Attached herewith is the soft copy of the DD for your perusal. Please find the attachment and look into the matter.

I Registered a complain to Sony service center of Ranchi (M/s Fortune, Main Road, Pradhan Tower, Ranchi), Jharkhand on date - 28/06/2018.
They checked my DVD Player and told me that player has a problem of reading disk and low sound of FM and it will cost around Rs. 3500.
Yesterday they called me to give back the DVD system and told me that the surround system of the player will not work and to repair it, the motherboard have to be replaced and it will cost Rs. 10000.
When they received the player for repairing there was no certain problem of failure of surround system and it was in working condition. They told me that while repairing these problems may occur.
I think that they cheated me because yesterday on date - 04/07/2018 they gave me back my player and took Rs. 3500 from me and damaged my Player. The service center didn't gave me back the old parts they changed from the player.
Kindly look in to it and take the necessary and strong action on that " Customer Care Center, Pradhan Tower, Ranchi." Even if my problem is not solved, then I will lodge a complain in the consumer court against it.
I am also hereby attaching the Delivery Challan reciept of the same.

I live in ahmedabad, gujarat. I have a wall mount sony lcd tv with model number :- kdl-40ex600. Recently my tv stopped working and hence i called on sony support toll free number and asked for their authorized dealer. They gave me the address of a "customer support center" located at 558 zakariya pole, relief road, ahmedabad-01. They checked the tv and took our tv for repairs and gave us time of 2-3 days for reapirs. When we called after 3 days they told us that it will 2 more days and then when we again called after 2 days they spoke rudely and told us that it will take a week to repair. Again when we called they stopped receiving our calls, hence we complaint at sony support center again and sony passed the call to the support center, once on the phone rather than talking to us they were fighting within themselves and then hung up the phone. And then the next day they returned our tv without repairing and with all the nut bolts and other small parts either not fitted or removed and also they did not wall mount it properly and just hung the tv with the risk of it falling. Hence we called sony support center for another of their authorized dealer for the repairs and that dealer visited our place & opened the tv to check and saw that all the inner fitting nuts and bolts were open and not fitted properly, by that previous dealer on relief road, which he showed it to us. Hence the second dealer has not yet taken the tv for repairs and suggested that i should file a complaint first and once i receive a reply and solution only then he shall take the tv for repairs. Kindly look in to it and take the necessary and strong action on "customer support center - 558 zakariya pole, relief road, ahmedabad-01". I am also hereby attaching the visit charge receipt of the same.

Bought a sony ear phone on 27/04/2018. The product is having one year warranty. After 2 months o[censored]se it started showing problems. I got it thrice to sony service center which is located in jayanagar bangalore but they were not ready to repair or replace it. I bought this product as it was having one year warranty. Now the customer service itself is bad. Never go for any sony products. The experience from their customer service is worse

Hello
I Registered a complain to Sony center of Navsari, Gujarat dated on 3rd July, 2018.
The job sheet no is J81633415..
One Person came and examined tv and said that it is physical damage.
I Explained them that it is not physical damage because there is no crack from out side. I told them that it is thermal crack which is occurs due to Heating.
But they do not want to understand.
Please solve this issue as soon as possible.
I have attached Photos of my tv.
Please do not cheat customers by doing that.. After this issue I searched on internet and found that many times your company told this things to customer and charge them..
Do need full as soon as possible

I bought my sony bravia klv32r482b on 16/07/2014, within one year of spending my hard earned money (Rs 32227) on the so called quality brand its foc panel got damaged. We have normal usage of tv and also had a branded stabilizer in place for any power variation, still within 1 year i had to call the service center to get my tv repiared. Although it took them few days to come down at my place and as per them "replace" the foc panel. Since it was within 1 year luckily, i had been told to only pay rs 1200 as service fee and foc was covered under warranty.
Till next year or so, it seemed to run fine, but after sometime again some glitches were seen on screen and now last month tv has completely stopped working. We called the service center again. After 1 week a guy came checked it out and told its a foc panel issue again. He told service center would call regarding this and took his service fee and went.
We only had to track the status for the same, and finally got to know from service center that foc has to be replaced and we have to pay rs 13000.
Year by year if i have to replace panel, what quality does sony provide to its consumers.
We have shown a local tv repair guy to double check the issue, and he has suggested that first time possibly the panel was not replaced and was just repaired temporarily.
What kind of transparency does the service center keep if the above is true.
Its good that small brands are coming up as competition to these big gaints, sadly when i bought tv those were not available.

Attached is the tv bill and two times service bills.

Congratulation
Dear mr. Rahul
Are informing you that your profile had been selected online
Your code number – rj-013 you are in group one
We are informing you that your resume had been selected in our annual direct selection of
Candidates through our direct interview in sony ltd company
The company offer you to join, as well as company offer you to join as store incharge post in
Manufacturing department. You are selected according to your resume in which project you have
Worked and on the basis of your academic records.
Departments - research and development:- after chassis products, cad/cae/plm, power unit
Research, testing. Manufacturing:- industrial engineering, maintenance, production engineering,
Material management. Marketing:- advertising, dealership management, exports, market research,
Sales and services, products planning. Engineering:- civil engineers, electronics, mechanical engineer,
It-software/hardware administration
Courier date - 7th july
Apply online date – 15th february 2018 to 4th july 2018
The selected candidates keeps the right of being getting posted at the desired location subject to
The final decision of hrd after discussion. Salary – 20, 500 + incentives per month on your
Performance. You are going to get employment in sony ltd company
Note – you have to deposit an refundable security amount by cash rs 2050+2500 courier charge
Security amount /- this amount will be refundable 03/07/018 into the bank. Salary offered by
Company will be mention in your call letter. Your call letter and air ticket will be dispatch very shortly
After receiving your confirmation of security deposited into the bank. The security amount paid by
The candidate. And this is a refundable amount. This is compulsory because this is a company
Process.
Note – 04/07/018 is the last date of security deposit into the bank for a/c number you can make a
Call miss. Divyanka late reporting candidate will be not allowed in the process. We are strictly
Concerned on time management as per the value of the company. The selected candidates visit to
Company office is not allowed before interview date. Only one family person is allowed with females
Candidates. This call letter and group code number rj - 013 is not transferable.
After depositing the security amount you send me your deposit slip, photos, i’d proof, scan copy and
Your mobile number by mail. If you are been selected or not this amount will be refundable. It is just
A security deposit as assuring your presence on the interview date and venue. We will be reserving
Your air ticket fare upon our expenses. That would be paid by the company itself. Kindly give the
Information after the deposit of the security amount into the bank to company below mentioned
Email id information of the email id [protected]@.in letter will be dispatch to y

Dear sir/ madam

We have purchase one tv model kd-43x7002e from croma electronics rajouri garden in the month of january 2018 but on 23rd june -2018 a small white color dot appearing in the screen left side for which i registered a complaint at sony service centre the engineer visit my palace given me the report by saying its physical damage from our side and given the estimate of rs 20, 953/- for repair.

But we want to bring into your kind notice that there was no physical damage from our side so kindly look into the matter as it's un necessary penalty of me of rs 20, 953/-

Thanks and regards
Rajiv chawla

Last week, the red color disappeared from my tv screen. I lodged a complaint on the toll free number and was assigned to one of their service centre, who deputed their inspector to my residence in kolkata. After inspection i was informed that thtve panel was defective and must be replaced at a cost of a little over rs 13000 which worked out to about 33% of the purchase price. Anyway seeing no alternative, i signed the consent form, and paid the inspection fee. To my surprise and disappointment, i was informed today 3rd july evening that no replacement part was available and hence no repair was possible. However if i chose to buy a new sony tv, i will be offered a 25% discount on the mrp.

I find the marketing and post sales service of sony india most appalling, and as a customer i feel plain cheated. Being a retired employee, i demand service for full repair of my set which is otherwise working. This being a clear case of deficiency in service, i should be adequately compensated. Further, sony india (And any other tv company) should be prevented from following such marketing policy and a suitable law framed to compensate customers for marketing substandard products which are prone to failure and which are rendered beyond repair just about 5 years after sale for lack of parts. Let them declare in a transparent manner how long the service will be available beyond the paltry warranty period, so that any customer can take a proper decision on which brand to buy or not buy. Fleecing of customers must stop.

We have purchased led tv with model number klv-40w562d product no[protected]on[protected]. Which is within 2 yrs warrenty period. We already had made complaint regarding loss of display so it was taken to center for repair and was given back saying ic changed. But just after 2 days again same problem have occured so make an arrangement for the same and reply soon.

Sony bravia led model no. Kdl 48w600b, serial # 3260408, we bought it on sep 2014, it has suddenly started giving double image and horizontal line in the picture. Upon registering complaint, the technician has diagnosed panel replacement and has given an estimate of rs 28, 000!!!

I understand the warranty is over but to my utmost dissatisfaction it is hard to believe that a product from sony which cost me 90, 000 rs, would break down in less than 4 years time and i have to may 1/3rd of the buying price.


I request you to take this feedback with extreme importance and take necessary action. I always been a strong sony fan and promoter, be it tv, home theater, handy cam, mini video player, cordless phones.
Otherwise i have to scrap the 90k tv and switch to other brands. I believe it wouldn't be good for the reputation of product company like sony.

I made a service call for to sony svc centre on 3rd june18 for - sony bravia kdl46w700a. Engineer from krish electronics attended on 4th and took advance of rs.500/- to book for new poweroutput box. He came to replace the same after 6 days with a broken piece of poweroutput box, which i refused to get it fixed. Post that he got a new one 13th june18. Still the tv was not functioning properly and was going on & off with 2 red lights blinking. He said it could be motherboard issue and it was send to the service centre. After 7days they said mother board is fixed and again poweroutput box has to be changed and its a multi part issue. This continues and the service centre is not able to either identify the issue and i am constantly calling them with no cooperation from the service centre. I am sure hence forth i will neither buy or recommend anyone to buy sony tv. There are cheaper tv which are much better than sony. Its a shame.

I am sure if this was sent to local tv technicians, they would have done a better job.

I want a complete refund of the cost incurred aswell as i would like to file a case on sony tv for unprofessional approach shown to valuable customer and wasting my time and the disturbance created after buying an expensive tv of inr 70k plus. I demand a fresh tv to be provided as they have already messed up with my tv.

My name : vinay iyer # [protected] email: [protected]@gmail.com

Just realized (July 2, 2018) that i am not able to watch live matches even after getting a premium subscription. I am getting a 5 mins delays match which are for free users.
There is a link for live match but if i click on the link the link is not working, i am getting a blank screen. It has been second time is been happening the same issue with this app. I am totally frustrated with this.

Resolve my problem fast as i had taken the subscription for fifa matches itself...

I have 32" LED TV model- KLD-32W700B, At May I found ON/OFF Problem on it and the service engineer suggest to change some parts which is costing around 10000/-. I agreed with him & ordered the Parts. After some days service engineer installed it. I pay the full amount which was produced to me from them. then few days later the same problem was arises.I called them once again. Then they took my set to their office. After that from last 15 days I asked them when they are solve my problem but they are not any positive answer to me. Even the Manager of that service center is not picking the phone so many times & given me lot of excuses.
My all the electronics are from SONY, but thus we never can keep our faith on your product anymore! This is horrible. There was nothing happen with the TV at all, no hitting on screen or anything, but still it got damaged!
I wish you can understand my view. Please don't let us down on our faith on SONY. My humble request to your concern, please arrange the replacement of panel, or arrange to exchange with better quality TV.