Sony India Complaints & Reviews

We have purchased one SONY 55x7002E tv on 25th of may 2018 at reliance retail LTD, vizag. Same was fixed at in our home, yesterday we have cleaned the tv with smooth cloth by holding edges
we have not even handled wrongly. After the cleaning when we switch on the tv we found internal damage on the screen, we all wondered.As sony is good one in brand, we have gone for it but we never expect that this kind of damaged peaces are being sold by sony. This is very sad to hear tv god damaged within 20days from the date of purchase. Now u are requested to replace same damaged one with new one.

Hi tanuj silori here i bought sony xperia m4 aqua on august 2015 under one year the device was not working firstly the company gave me repaired sets after that my problem was not resolved than they provided me new siny xperia xa dual i visited many times service center for software repair after one year the screen was not responding but there was not any kind of physical damage but i payed rs 4500for repair of my display then again i went many times for software repair due to hanging issue of phone but now the device is automatically getting heating and its getting shut off while using and when sony provided me sony xperia xa they did not gave me charger and earphone i purchased original sony charger of rs 1500 and sony headphone MdrXb450ap with mic of rs 2500 so my total expenditure on this phone is rs 4500+1500+2500=8500rs i want sony company to return my money as il be moving out or i have a better option of consumer court as well

Hi

I subscribed for sony liv premium membership for 3 months.
Even after that, whenever i try to access any premium video, it doesn't allow me to do so and always provides the error that this video is not available in my geography.
I took it from hyderabad, india and still staying in the exact same location. So there is not reason for me to get that error as premium member.

I mailed the customer care again and again but no reply.

In short, money is taken but the service is not provided.

Order id: 53948931
Receipt date: 15 jun 2018

Regards
Koushik

I just realized (June 23, 2018) that i am not able to watch live matches even after getting a premium subscription. I am getting a 5 mins delays match which are for free users.
There is a link for live match but if i click on the link the link is not working, i am getting a blank screen.

Resolve my problem fast as i had taken the subscription for fifa matches itself...

Dear concern,
I bought sony led tv from authorized dealer of sony (Chandra shiv) on dated[protected], from last 2-3 months we are facing regularly problem in tv sound, regarding the same we have complaint many time to company numbers, company representative visited and always doing the volume setting changed, at last he came and finally told that speaker are not working problem this is manufacturing default so we will change the speaker and the problem will be resolved, we agreed the representative came and changed the speaker but still the problem not resolved.
Look in the matter and resolve the issue to avoid any kind of action from our side.

Abdul kalam

[protected]

Sir, my tv sony model no:klv-22p402b... Product 8d no:18637301... Serial no:8356436... Purchase jan-2016... Last one month im not woking tv (May 15 to june 13..2018) then after 14th may 2018 im working tv.. But not eaching picture.. Only white lighte in displey.. Then im complaint through ur toll free nombrt /[protected] / there complaint registerd in 15/6/2018... My compalint no:48010018.. But not responbding this time.. Wy sir.. Im buying ur company tv bcs ur servicing good.. But this is cheating.. Pls solve my complaint., my mobile no :[protected]

I just realized (June 23, 2018) that i am not able to watch live matches even after getting a premium subscription. I am getting a 5 mins delays match which are for free users.
There is a link for live match but if i click on the link the link is not working, i am getting a blank screen.

Resolve my problem fast as i had taken the subscription for fifa matches itself.

Made complaint online on 14th june 2018 regarding functioning of my tv model kdl47w800a, complanint registered id :48002534.
No one turned up for service. I got a clall from service man and he said he is very busy and cannot say when he can come.

On 22nd june 2018 i phoned your toll free number and informed about the problem. They gave me another service request no: 48176998 but still no one turned up nor call me for service.

Kindly attend to service my tv.

On 16/06/2018 i registered a complaint through my mobile regarding my sony dvd player with shimla sony service centre & requested for a home visit of the technician. To my request the lady attending to my complaint replied that i will be charged for the home visit and the technician will visit my home on monday i. E 18/06/2018 to which i agreed. On 18:06/2018, i got a call from the technician on my mobile and conveyed that he can not visit my home and i have to bring the dvd player to the service centre. When i told him that i have accepted to pay for his visit, not only his reply was quite rude and impolite but he quoted that it is as per company guidelines. If it is so the lady with whom i have registered my complaint should have informed me on that very day & if otherwise then it ammounts to a faulty and discourteous service.

Sir,
I m satyanarayana, residence of eluru, west godavari district, andhra pradesh, purchased sony led 32 inches tv at sonovision electronic shop, eluru dated on 29.03.2017.
After 3 months of purchased tv, it was frequently repairing. We also entire family getting irritation to watch the programmes due to regular complaints. So please replace the sony led 32 inches tv. Please avoid the inconvenience.

Thanking you
Your constumer
M. Satyanarayana

Dear sir

I informed you that i was purchase a sony xperia c4 dual e-5363 on dated :- 09/12/2015 from aerocom communication, sf-121 shastri nagar ghaziabad, whose bill invoice no is:- 1384 and imei no is :- [protected] this phone display was already faulty because after few days of purchase the phone display was not working properly, and i was go to service center f1 info solution & services pvt ltd. 208, 2nd floor ashoka bhawan 93 nehru place new delhi 110019. And submit my phone and after 1 month display was repair and return to me, few month later same problem detect in my phone, that was 3 times same problem detect and every time display were changer or repaired and again my display is no working wit in 6 months of my previous job no is:- w[protected], and current job no is :- w[protected], submitt date is 14 may 2018, and at this time service center not repair or replace my phone and demand an estimate charges of display rs. 8500. Why i m paying, and why you were not replace my phone in 2 time which was in warranty periods. E. I. Company says in this model display was technical fault.

Doc attached

Thanx & regards
Abhishek tyagi
[protected]
[protected]

Worst service providers in hyderabad call to customers care 1 week completed but no response and no one called me regarding my Request ID 48095162 no response frm technician and i this is the way u people response to the customers and problem of my t v is getting off ever 10 mins send ur technician by 2day evening and solve my problem i thank full to make it

Sir,
I had handed over my tv model no. Klv-32bx320 in5 as there is a display problem vide job no. J81206824 to your service centre - smart services at vijayawada.
They have informed that said display is not available and they offered 25% discount on new tv with the exchange of old one. I had paid rs.29925.00 vide dd no.50060, dt.02.06.2018 fvg. Sony india (P) ltd., handed over your service centre on 04.06.2018.
Even lapse of 18 days, i was not received tv. They are not giving proper reply for the same. Some times they are telling that it take more time ie., another two weeks.
I have complained to you vide toll free number. Still the problem is not solved.
While accepting the dd said service centre informed that, i will get the tv within 10 days. Even after 18 days lapse of time nothing is happened.
I am very sorry to say that, this type of act hurted me a lot. Please look into the matter and immediately provide the tv.

Mnb kumar

My sony xperia z3+ which is desing to take photo underwater (As claimed by company) is been dead and not working when i take it underwater for just 30-50 seconds its has ip65 and ip68 waterproof/waterresist mark now company's authorised service center said to pay rs 4-5k (4-5 thousand ruppes) as a repair cost. Why would i pay to service center when its company's desing fault

Hi,
I bought sony bravia 43w800d tv 2 years before while watching tv all of sudden the tv turn off and starting blinking red light, i raised the complaint and now they are saying panel is gone we need to pay for the parts what the hell is this in 2years the tv goes then what product is this, i need to pay 80k for 2years to use tv is it? I will not leave this easily i will post everywhere this if i didn't get the tv repair for free of cost. We trust the brand and buy but see the result. Guys, please be careful before buying sony tv.

I have attached the issue video please check and give me the solutions for the same.

I bough the sony liv 1 year premium subscription on 15-june-2018.
Worked fine for a day. Could watch the world cup.
Now it says my premium subscription has expired.

Money has be taken from the account and they have also send me an acknowledgement email.

No response to emails send to [protected]@setindia.com

Is there any phone number i could ring?

I have purchased premium subscription of sony liv on 19/6/18 to watch world cup matches live on my laptop. However, i am unable to sign in from my account. The website freezes after clicking on sign in.
I even tried sign out from app before trying on browser and tried various browsers as well. I mailed customer care but they aren't addressing my issue.

Hi sir my is deepak jain. I owner of laptop shopee. I submit problematic 63 pes sony srs xb 10. On[protected] dec to till end of march company give 49 pes.. And march to still june i going sony orbit serves center at warli bt still company not give 1 pes from replacement from 14 panding pes i really disappointed there serves. When i going they give only 1 repaly (When your product come i will call u) last 3 month not come servis center? I cant understand sony compny policy.
Plzz i need to help for solve my case i have re sony challen with s/n : number
Thank you

PLEASE DO NOT BUY SONY 4K ANDROID LED TV, See the picture what I have got within 90 days o[censored]sing the TV.

I bought a brand new SONY LED TV for around 1 lack, after using it just for 90 days I started to see some kind of plastic pieces inside the TV.

When a service person comes to take a look into it, he just said this is not at all a problem and he can just open the TV and wipe it for me.

Now its almost 2 months I am still talking with Sony to sort this issue, Sony service and customer care is so slow and pathetic. They are not really concern about your problem.

I regret why I bought SONY rather than going with Samsung.

Inspection Job No: J80870422
Service No :[protected]

DON'T BECOME A LOSER LIKE ME AFTER SPENDING 1 LACK, SAVE YOURSEL[censored]

I gave my sony xperia z3+ for battery replacement and related issue to sony service centre. After 25 days they repaired my mobile but when i tested its bluetooth after repairing at the service centre itself it was not working. Now they are not able to repair my bluetooth.
They are chargong me rupees 2000 for resolving battery issue. Should i not be compenciated spoiling my devices bluetooth by the company.