Sony India Complaints & Reviews

I paid for rs 149 premium membership pack for 3 month online through the sonyliv portal. The money got deducted. But my premium membership has not yet been added into my account. The frustrating part is i have sent four mails to the [protected]@setindia.com which was mentioned in their portal. But i have got no response. This is really very poor service by such a big entertainment channel portal.

I had purchased a sony xperia z1 on[protected].
Orignal price on box - rs. 17990/-
After discounts i purchased it for 17498/- from amazon.

After 7 month o[censored]sage on[protected] display oh phone cracked,
Phone was functional and working, apart from a crack on display no issues reported till i submitted to service center.

On[protected] i was given a estimate repair cost of 18526/-
Which included multiple parts of the phone and display as well.

I questioned the cost of phone is 17990/- and i am being charged to repair a working phone 18526/-
Service center had to say these are company repair charges and it doesn't matter what the phone cost is.

I approached adv. Sachin pardesi [protected] for a complain to be filed against company and service center as they are charging for repair above the full cost of new phone.

Since then its been 2 and half year,
Advocate has taken 4500/- for notice that was sent to service center but never filed any complain.

My main concern to complain here is against sony india and prayag cellular (Authorized sony service center based at aundh pune)
As they over charged in estimate.

I could not get this phone repaired as charges are over new phone cost,
Service center did not return my phone till date it is with them.

Just because they are manufacturers and authorized repairers they should not be dominating this way.

Yesterday i registered with sony liv app. I also subscribed to the super sports six months plan paying online. The online payment site sent me an email saying the transaction was successful. When i checked the app hoping i will be getting the service i subscribed for and watching the match live, to my disappointment the app is still asking me to subscribe to the same plan and pay for it which i already did. Sony liv app is not providing me the service it is supposed to, there is no customer support for the app when it should be there if money involves. No customer support on phone, not on email. So, what should someone like me do who doesn't get the service i paid for. This is utterly unprofessional on your side that you don't have a support to solve such issues on urgent basis. I found there are similar cases with the app where the money is taken but the service is not provided. You guys look into this right now.

I was trying to subscribe 'rs. 199/- for 6months" plan in sonyliv on 14/06/18. Sonyliv service id is 9996197. Wallet transaction id [protected]. Payment has been done but subscription was not successful. I have sent repeated email to [protected]@setindia.com but got no reply/action. I have tried to contact the customer care through phone but in vain. Please resolve the issue as early as possible.

I have very much repute about sony brand, so i bought sony led/klv-32w562d in5 on 28/07/2016, it has x-protection which prevents from lightning, as well have stabilizer to control power fluctuation, the problem is that when i turn on the tv red led blinks 5 times and gets display off, i took it to sony authorised service center they said that board has to changed due to power issue that board gets damaged like this. My complaint is that, the expensive tv that how could be have such issue, even it just complets 2nd year on this month, the product does not worthy for the cost which i spent, life of the tv is very less, it can't be acceptable

I have complaint regarding poor service of your franchise tekno plaza, barrackpore. I lodge a complaint on 1st week of may 2018 but technician meet on 08/05/2018. Further no any information received from your end and then i made a call to techno plaza barrackpore-[protected] after 2 week and they replied me 'we are unable to repair your tv but we offered you to deposit draft for rs.21507.00 against a 32' new tv and send your old one to our service center at barrackpore. But i have a question that i purchased tv from krishnagar, nadia and my residence also at krishnagar-741101, how it possible to send my old tv to barrackpore along with draft. I have not spare time to replacing tv with you. So, do the needful in view of better customer service. My contract no-[protected]

Dear sir/madam,

My self mithilesh kumar i have sony tv and suddenly tv display was not working so on 12th of june 2108 i have raised compliant by calling to your customer care service centre no[protected] and on same day i got complaint id no 00901506.. So next day that is 13th of june 2018 at 11am i got a call from your service people bearing mobile no +91-[protected] stating that he will be coming by half an hour so i was waiting for him at my home but even after 2 hours your service people not came altest not even called me.. So i called him at 1pm on the same day and he told that he is at gajuwaka and he will be at my house by 2hours... So again i was waiting for him and the full day i was waited for your valuable service man... But no one came.. The next day that is 14th if june 2018 i again call your customer care no[protected] and requested and explained him my problem and request him to send your service man but on that day that is 14th if june 2018 no one of your service many call about my tv problem.. And today 15th june 2018 again i got call at 2pm from your service man bearing mobile no [protected] and again i am waiting for him from 3hrs... But no service people came... I purchased sony tv as it has good service support but by seeing this wonderful service i realised that i am wrong... If you guys dont able to provide service shut your product and leave this field... Worst product and worst service..

I just subscribed as a premium member of sonyliv. I watched fifa world cup first match with lot of disturbance. Im using samsung galaxy s8 plus mobile with 4g data speed but video quality from sonyliv app is very bad and lot of times connection has been lost and feeling bad that i subscribed as a premium member. Hotstar app is very good compare to sonyliv. Moreover i didn't see any highlight videos of post match. Let me know what is the procedure to revoke my subscription and get my money back to bank account.

We went to this service centre in sanjauli, shimla for the sony laptop and sony phone compatibility issue as it was not detecting the phone in laptop. 290rs were charged and phone was formatted and data is not retrievable from the card itself now. 250rs were charged for changing the window and it did not happen. If the sony service center itself says we are not able to do it where else we should go. No bills were given, i asked for the fault they are not able to tell me that too.
It's just unprofessional staff that sony has kept which is unable to resolve the issues related to sony products only.
Totally unsatisfactory response from sony.

Dated: 15.06.2018

Purchased sony led tv w772e on 21.04.2018 from reliance digital, kottayam, kerala. A defective piece delivered at home. On request to replace with a new unit, the old one was taken to sony service centre under the pretext of replacing with a new one. But the same unit repaired and delivered to me still defective. This was cheating from the part of sony. I had a number of correspondence since then and till date my complaint has been resolved and i am with a repaired tv for the price of new one. Even after so much of live chat and e-mails sony has not responded positively. Now it is more than 55 days. Has the 'great' sony changed their policy for making money/business by cheating customers? I wish sony replace me the led tv with a new one, with a compensation for the inconvenience and trouble & expenses caused to me.

Tom abraham
Mob no. [protected]
Kottayam, kerala

I have submit my device xperia z3 compact device for replacement of touch. Its been more than a moth yet they say till now that parts are not available could'nt replace till now.
It has been submitted on 15/05/18 with job sheet number w[protected]

At aditya infosolutions b11 tilak marg dalibagh ganna sansthan lucknow 226001
Uttar pradesh

I personally visited the repair center multiple time then too no response they only say that they will be completing the job next week but that has'nt come yet.

I just want that device is repaired as soon as possible and returned to me.

Sir,
I purchased a sony bravia 32 inch oled smart tv on[protected].
Within 6 months of such expensive purchase the oled panel has some annoying patches.
Customer service executive visited and explained that the patches are due to air-conditioner and they can clean the panel.
Sir, it is a sony product and within the warranty period and the problem is purely manufacturing defect, so why should we accept a repaired panel within the seven months of the purchase.
Please help us.

Sony led tv top brand so i have purchased a sony bravia led tv 43 inch full hd tv kdl w950c, on april-may 2016 from m/s. Shubham electronics, chhindwara.
The tv has stopped working on august 2017 and replaced the led tv panel in sep. 2017 by service centre bhopal. Again five month later april 2018 tv not working and service engineer checked led tv again tv panel problem after till now that no contact for led tv problem attend. But my complain no. 47022109.

I purchase a sony tv led 32 inch from mathura up recently my tv panel broken down than i complaint to sony tollfree so local service centre give me a estimate of 11000 for replacement of my tv panel, but after some time company says that there is no part available so you buy new tv,,, and i requested that iam unable to buy a new tv kindly arrange my old tv part than company refuse it... Kindly help me

I have purchased a sony bravia led tv 55 inch full hd tv, on 24/06/2017 from m/s. Gayatri sales, dibiyapur auraiya (U. P.)
The tv has stopped working on 24/05/2018 i. E. Before one year period and it is still under warranty period; i had lodged a service complaint on 25.05.2018 with complaint id 47591766, but the service engineer did not visit and the complaint was closed. Further i had again lodged a service complaint on 02.06.2018 with complaint id 47747415 and the service engineer visited and taken the ac/dc adopter with him for replacement, however after 09 days i. E. 11.06.2018, he informed to pay rs. 5000 in advance for the ac/dc and thereafter the product will be supplied after 07 days. Since the problem of tv is not yet resolved and the product being under warranty, i have once again lodged service complaint with complaint id 47939780.
I am still waiting for my tv problem to be fixed by sony service team. This is shear cheating by sony service team to ask for payment of the spare parts during product warranty period and delaying to attend the problem in my tv.

My sony product mhc-gzr88d sl no.6103729 was showingmecha error while playing the cd. I approached the authorised sony service centre tilakawadi belgaum headed by sri mr bhat (Mob no.[protected]). After 4 days they reported that belt of tape side is broken. To replace this belt they have estimated rs.6035/-. It is surprised to me and not understand how this is. This service centre was also responded very poor.

It is not understand, how your business will improve with this poor peoples.

Once again i will remind, my music hi-fi system was playing very fine, just before showing mecha error. Pl direct your service centre to attend the job without any cost as it was purchased by paying rs,.23, 500/- from bellad & co. Belgaum vide rept no.536/18.12.2009.

Sir, i had paid 3months subscription money of rs.149/- through my credit card for downloading the sonlyliv programme on 10th june 2018 the amount is already deducted from my credit card account and message came saying "you paid sonyliv rs.149/-". But not a single tv serial is able to download. It says "your queued up for downloading and automatically saved in your device"
But nothing has come so far. I think many people are having the same problem. Kindly do the needful.

I have raise the compaliant about last month with a complaint id no. 47427748. The concern person said to me that your led motherboard is not working and for the same i have to pay 7000 approx amount for replacement. And he said now every thing was all well. Agian same problm arise after one month and same complaint i have raised on saturday complaint id 47886154 on high prority... But no person can call on me saturday... U guys are no serious for my compliant.. I have already that lady i was available only sat.. Sunday iam not in town and monday me and my husband both are working nobody at home... And especially for that i have to take leave... I want urgnt resolution from my sony led...

Really not satisfied with sony television products. Been a sony customer for quite sometime, the quality of their tv has substantially deteriorated. With my first tv, had a problem with vertical lines and it was oow. Sony said it’s a know problem and asked me to pay for the panel. However, the panel wasn’t available. So they took the back the old tv and i paid addtional and got a new tv.
Within 2 months the new tv failed to power on. The technician check and replace a circuit board. Now exactly the warrant expires on 3rd june and the again the same old vertical lines issue on the new one. Every sony tv has the same problem. Now they are asking me to pay for the service. Never looking to go with sony products in future.
My complaint id: 47899447

On 3oth may 2018 i have registered my complaint with the sony india regarding my tv panel broken. On 31st may one guy came to receive my tv and sony india promised me that they will repair it within 3-4 days but till now i didn't receive any calls regarding that. Today is 8th june 2018 and still, i awaiting the output. Is this the way sony handles their customer.