Sony India Complaints & Reviews

I bought a sony r1plus mobile, it has a faulter on and off switch. I went my nearest service centre to serampore, west bengal for service. I handed my phone to them and they assured me to replacement within 1 week. But 30 days passed but i didn't get no reply.in the mean time i discussed many of your customer support. But it seems in vain. I didn't expect such an worst support from sony like brand. Am waiting for 2 days more if the issue...

I have a 49" led bravia, which haven't done its first year, there was a error. I contacted the service center and they said they'll solve my issue, and its been two weeks. One person finally ended up saying that the ld box (I don't know what that is) went unfunctional. He said he'll be back in two days, its been 4 days and the service centers response i like, we have more customers in the city, you are outer by 10km, we don't have time to...

Greetings, i have had my worst experience with sony customer care. I bought ps4 just to play fifa around 14 months ago. From the last two months, i started getting error code ce-34878-0. I tried reinstalling my game and cleaned the dust with the brush which fixed the issue for sometime. I was able to play again without issues for a day two and error occurred again. I did reinstall my game, update system software, rebuild database, initialise...

I have purchased sony ht-rt3 audio system on 19.4.2018 from the local retailer m/s dream home, jeypore, odisha vide invoice no. 250/19.4.2018. Right from the installation day, the audio system is not supported to my sony bravia 48"tv (Klv-48w562d model) for which i am not able to get the audio output of the tv. The local service people tried their level best but unable to rectify the issue. I am really dissatisfied with such post sale attitude...

After purchasing a phone my phone having a heating problems and because of this my phones camera also not working.

After using some time internet in my phone, phone found heated back side and in screen and when started a camera for photograph temperature rise messages pop up.

After purchasing i submitted my phone four times in service center first time software update and return, second time phone was at 50...

I buy 46 inch KDL 46HX 750 SONY TV in 2014..we feels that sony is very famous brand and quality will be good so we spent nearly RS .90000 .BUT now realise that our decision is totally wrong after 4 years only..first sony tv has motherboard problem .i contact service centre at navsari ..they charge Rs .9000 for motherboard ..it was very farstate for me..now my tv faces panel problem according to service centre at navsari..they told that panel...

I purchased my led tv before 4 yr. Now some problems came
I called customer care 15.5.18 they told they will send engineer to home. Enginer came home on 17.5.18. He told interior problem solved in service center only. He told we will pick up ur tv. My tv was picked on 19.5.18. Today i received a call ur tv will be ready today or tmw.22 or 23. So bad service and almost 7 days....

I had purchased sony bravia kdl 43 w 800 c 8510779 tv on 09/01/2016 from ruchi sales, bilaspur under invoice no. 655. Last month my tv stopped functioning suddenly and i registered a complaint with your service center at bilaspur. Your service engineer arrived and attended the tv but could not able to short out the problem and advised me to contact with service center at raipur (No. [protected]). I did the same and after communication, i also...

I had complained on 12 May 2018 about my Sony TV panel going bad for the second time. I complained to Sony customer care. They promptly sent an engineer who assessed the problem. Then within a week the complete panel was changed absolutely free of cost. Excellent after sales service, prompt response and courteous correspondence. Very well satisfied and appreciated. Keep it up Sony....

I am sorry that I should have to write to you with a grievance listed under Service Request ID[protected]. However, as I have been instructed to write to higher authorities by a supervisor, Mr. Asif at your Customer Care No.[protected], I have resorted to the same.

I had listed a complaint on 10 April, 2018. A technician visited and confirmed a “Panel Problem” on 12 April 2018. After many calls to the service centre and...

Sir i had paid 3months subscription money of rs.149/- from my paytm wallet for downloading the sonlyliv programme on 14th may 2018. The amount is already deducted from my paytm account and message came saying "you paid sonyliv rs.149/-". But not a single tv serial is able to download. Kindly do the needful. Otherwise immediately refund my money to my paytm account.

So many people having same problem....

I had already paid subscription amount of rs.149/- on 14th may 2018 for downloading sony liv programe. But today when i started downloading the program it is showing to pay subscription money. I had already paid it by my paytm wallet two days before only. Please do needful immediately and allow me to download the programme. I had already recd message saying you had successfully paid sonlyliv rs.149...

I don't know what's the deal with y'all. Its so ironic that the most important games of the playoffs aren't shown. Today's golden state warriors vs houston rockets game, wasn't aired at all. This is not the first time this has happened. Last games' coverage didn't start on time. And even earlier this year a cavaliers warriors game wasn't covered. If you claim to be the only channel to cover all nba games in india, please back it up, when...

Had purchased above led on 29.05.17 and on 15.05.2018 the t. V. Stopped working. It is not switching on and if it is then it is not displaying anything. At certain times the t. V. Is also making noises and switching off on it's own. We had complained on sony customer care on 15.05.2018 and spoke to ms. Monica, customer care executive. She sent a message regarding some setting issues due to which this problem can persist. She also informed...

Dear Sir / Madam

Ref : a) Service Request ID[protected]
b) Model No : KLV-40BX420

With reference to the above, it is very unfortunate to learn that SONY TV, Electronics giant is not rendering good services to the Customers.

My Sony LCD has developed a crack on screen which lead to failure of Video display. Technician visited and collected the required info. I was informed that the availability...

Hello!

I am anonymous user of sony xperia xa1. I found issue in touch screen. The. I submitted my handset to sony authorized service center. They took my 12+ days for repairing. But after receive my phone i realize something is wrong in back case of my mobile. So found case was not fit. So i contact to service center. Then she was telling son terms ' if you sign documents our task is our'. If you want to fit your cover you...

I had purchased the earphones on last sunday. There was a disturbance in the ear phones & it was replaced. Now in the new ear phones, if i speak just near the micro phone i am hearing my voice again. The customer service people is telling that it will be like that only, use as it is. How can they tell customers how to use the product. They are changing the words with in seconds & not at all bothered about the customer.
When i brought...

I mr.rahman r/o hanamkonda wgl telangana my t.v. was problem n 5-3-2018 so i went to sony service center they said picture seizing problem so taken me advance amount 5000 i receipt but that part is not available so they in part cost by d.d.i paid only they given me new t.v. but they before taken advance amount they are not refunding already i given complaint in sony customer care complaint number is 47236481 but there is no response please...

I purchased sony sbh54 which unfortunately stopped working and was in warranty. I submitted my handset to service center for replacement. But instead of sbh54 i received sbh56. So i refused accepting. But they told me its much better and upgraded model. So i was convinced and i accepted it.
Next day when i came to knw that this is not a water proof device and no fm radio. I went back to the center and told them to take it back. The...

I am a huge fan of sony with all my audio visual equipments from sony. Five years before i bought a sony 40"lcd tv.in four years the panel became faulty. The spare was not available. So 18 months back i bought a 52" android tv. Now again the panel is misbehaving and needs replacement. This type of frequent faults in panel creates frustration and mistrust on the quality of sony besides huge monetary loss. Can you do something to rectify this...