Sony India Complaints & Reviews

I’ve registered my compliant in the sony service centre on may6th that my tv had some horizontal lines with a job number-J81113863..They told that the panel wasn’t available but they’ll replace the tv..but the people in service centre won’t respond and the worst part is that the customer care number sony gives even they respond very badly telling that I’ll recieve a call back next day but i never get it..I’ve been calling them since one month it’s the same thing every day...i never thought a company big as sony would do this..worst customer service ever I’ve encountered ..compared to other brands like samsung and even MI is better with the customers

The charger is charging mobile phones very slowly. I had purchased it on 03/05/2018.in less than one month, it is not working properly. I had shopped it for the purpose of quick and efficient charging, but it is not performing as per my expectation. Please arrange either to repair it or replace it, as soon as possible. The device belongs to the sony brand, but is performing quite below standards.

Hello sir/mam,
This is shiva, my issue is regarding sony led 4k television. L purchased sony led 4k television (43"inchs) for inr 67, 990/- on 09/09/2017 in reliance digital, nalgonda, telangana. On 23 april 2018, we saw, small small black dots inside of the television at the top, left and right sides of the television, and complaint was raised. I got request id 47026135 is assigned to universal electronics, khammam. Technician came and saw the television and said that panel should be changed and talked with khammam office and sent the pictures of the tv. But from office, technical got reply that send the telivision, we will check and we will say later.. On, 04 may 2018 technician took our tv and send to khammam service centre through first choice courier. On, 23 may 2018 we got the television and technician installed tv and power was oned. When power was oned the panel is full of dust then previous, picture were getting blurred and the picture quality was totally lost and also the panel was bent on top of the television. They didn't cleaned the panel and more, they made panel full of dirt. They changed the new television into old television. So, we didn't accept the television from technician and returned back. On 23may 2018 we kept mail to the sony regarding the happened issue but there was no reply (Request logged as:[protected] and again we kept the mail on 31may 2018 but there is no reply (Request has been logged as:[protected] and more chat with sony webchat regarding the issue and made number of calls to sony service toll-free no:[protected]. But, till now 02may 2018 i didn't get my telivision. If, i make a call to sony service centre, khammam they won't lift the call and if we made a call to technician lingaswamy he won't lift the call. They are playing with customers. Worst experience by sony. Dont, purchase sony products no correct reply to the customers and no service to the products and more over arrguments with the customer. Regarding the above matter, what are you going to say. I don't want/accept the television. Please, replace with the new product.
Shivakumar. P
[protected]

Sony is not uploading the old episodes of tmkoc which is shown on Sony pal channel. I actually don't have time to see the shows at their telecasted time and not even the repeat. So when I'm free time I can see it online or download it and keep. Actually I'm totally addicted to taarak Mehta ka ooltah chashmah and I actually feel too bad when I don't see the episode in a series. Please see to it that Sony uploads all episodes. Hope you will help me out of it.

I have registered my sony bravia tv compliant on last week friday through sony toll free customer care. On that day simran from customer care attended and asked me to try factory reset option but nothing got fixed again i called to sony and registered[protected] my compliant one guy from customer care informed that i will get call from their service center. Till now i did not received any call from the service center. Today[protected] registered my compliant again rajesh from the customer care informed their service center person will contact me. Still no call i received from them. I have warranty period. Are you trying to pull the warranty date and make it as chargeable service.

I purchased sony 4k video camera pxw-x70 on 21/5/2018 from sony centre, valuable electronics, shop no. B-8 star zone, nashik road, nashik, maharashtra state. I also purchased 4k update software from the same sony centre. I was assured 4k update by the same sony centre. But i have not got the same. My above said camera is still with sony centre till today.
I request you to handover the above said 4k updated camera to me.
Myself nilesh sonawane,
Nashik (Maharashtra)
Mob [protected]

I have purchased my bravio tv in last year, Now our tv got tv panel issue for this I registered complaint on month ago till now I didn't get any reply from sony india, regularly am communicating with customer care but they are telling for escape "will you get call back in 1 or 2days ".Sony technician declared ie is tv panel issue and he ordered that to sony india also but they need approval for release that panel from management .nearly getting completion of complaint 2months no proper reply .please solve my problem asap.

Hello!
I have a sony bravia 65 inch led tv which has developed black patches on the screen. It looks like an ink blot, and is extremely annoying to viewers. Sony hasn't agreed to help me out with the issue, claiming it's my fault whereas it's clearly bothering several costumers online as well. Extremely disappointed with sony for treating customers who have spent more than 3 lakh on a tv. I strongly recommend that users purchase a samsung or another brands tv.

We buy this product on 02/02/18. This product is installed in Bulandshahr Uttar Pradesh. When I startrd it's working properly and Suddenly product has stopped working, there is no light in product. I switch on and off the product. Check plug as well but no light is there. connected setup box is working but TV has no light.
I tried to connect with customer care but it's close and I am not able file the complaint.

We purchased sony home theater on 9.10.2016 from sidhansh electronics pvt ltd navi mumbai vashi.

Tv is not working after registered complaint on 22.05.2018 yday your person came and told us that t con board is gone

Need support why such type of problems are occurring after purchase of 1.5 years and the cost of the product is 5170/- which is high that means for purchase of 50k tv in future also such type of expenses we have to bared

Thanks and regards

Vijay
[protected]

I bought the Sony 24 Inch TV on[protected] and i have registered to install the TV on[protected]. Mr. Hari(Engineer) came and done the installation @ 08:00 PM on[protected] but he unwantedly suggested to purchase additional installation stand for better view and he has charged Rs.1000/- from my pocket without providing any bill copy. Its totally wasted and he looted my money in the name of SONY.

He's really working at Sony Authorised Service Centre. If yes, why he haven't provided the bill copy for equipment and for installation. I have already informed him to come with bill copy.

How he bought the third party stand and fixed at my home and he's said its authorised by SONY. How SONY is authorising third party stand without providing any bill copy.

In customer care, they have mentioned that. installation is the free of cost but he had charged Rs.1000/- in the name of additional stand installed.

Please help me to solve this issue at the earliest. This is my second SONY TV at my home but i haven't given any money for installling 48' INCH SONY TV but i have wasted Rs.1000/ - for installing 24 INCH SONY TV. I'm totally disappointed and i never accept and suggest SONY brand in future. It's really very bad experience in my life.

Regards
Rajesh R

I bought a sony r1plus mobile, it has a faulter on and off switch. I went my nearest service centre to serampore, west bengal for service. I handed my phone to them and they assured me to replacement within 1 week. But 30 days passed but i didn't get no reply.in the mean time i discussed many of your customer support. But it seems in vain. I didn't expect such an worst support from sony like brand. Am waiting for 2 days more if the issue is not going to solve i will drag this issue to civil consumer court asap. There we can discuss whatever we need. I'm giving the paper details which i got from service center:

Doa: d[protected]
Gstid. 19aabcn0367m1z6
Sla[protected]

I have a 49" led bravia, which haven't done its first year, there was a error. I contacted the service center and they said they'll solve my issue, and its been two weeks. One person finally ended up saying that the ld box (I don't know what that is) went unfunctional. He said he'll be back in two days, its been 4 days and the service centers response i like, we have more customers in the city, you are outer by 10km, we don't have time to complete your issue. People outside city limits cant buy a tv?... Then why there are showrooms in our place. This is ipl season and i cant watch cricket...

Greetings, i have had my worst experience with sony customer care. I bought ps4 just to play fifa around 14 months ago. From the last two months, i started getting error code ce-34878-0. I tried reinstalling my game and cleaned the dust with the brush which fixed the issue for sometime. I was able to play again without issues for a day two and error occurred again. I did reinstall my game, update system software, rebuild database, initialise ps4 even tried different internet service provider but nothing seems to have worked. Probably, there is some issue with the hard drive which can be fixed by replacing it or reinstall system software. The service centre says we can not open the console in india and system software cannot be reinstalled untill new system software update is released by sony. I asked them for what is the cause of the error to which they only answer software problem which is not the answer. As per my understanding, if the issue is with the system software then i would not have been able to download the latest system software update (Version 5.55) which is not true. I was successfully able to download it fine. If the issue is with the application then the application reinstallation should fix the issue. What i figured out is there is some dust blocking the fan which is very common problem with electronic devices and can easily be fixed by cleaning but sony says they can't open the console. If the console cannot be opened then why there are screws on the ps4 (Obviously to open if required). The customer service agents are rude, slow, illogical. I requested for refund and they said they have a different solution for me. I thanked god to finally get a solution but to my surprise what they offered was even worst. They ask me buy a new ps4 and they say i need to pay only rs 15495 for the replacement. Really??? That's the solution??? 50% of the total price of the console. I could have even though about paying around 30% to fix the issue but 15k is too much for the issue which is not even being explained by sony. There is no physical damage to the console. They mentioned we are india many times every time spoke with sony representatives and that we cannot fix it here in india as there is no repair policy. What about the other third party repair shops. How are they able to fix these issues? There are many but i wanted to get this handled by sony and not third party. Are these third party workers who are not even graduates more efficient technically than the technical team of such a brand (Sony). Also, what is the guarantee that this will not happen again with the new ps4 if i pay as i am not explained what caused the issue and how it can be prevented. A gamer usually buy console instead pc so that he would not have to worry about it for at least 5 -7 years and here i will keep buying ps4 every year with discount (If the error occurs after 12 months)

I really need a solution and i have escalated case through service centre branch manager and customer service but to to no vain. I am unable to play fifa for last 2 weeks now where i could not live even a single day without it (Only gamer will understand or sony should not deal with gamers)

I have purchased sony ht-rt3 audio system on 19.4.2018 from the local retailer m/s dream home, jeypore, odisha vide invoice no. 250/19.4.2018. Right from the installation day, the audio system is not supported to my sony bravia 48"tv (Klv-48w562d model) for which i am not able to get the audio output of the tv. The local service people tried their level best but unable to rectify the issue. I am really dissatisfied with such post sale attitude from the company like sony.in this stage i talked to the service manager mr. Arabind sahu of authorized service center m/s excellent care, berhampur, odisha. But till today the issue is not resolved. I strongly request you please do replace the audio system to rebuild our confidence on the service sector of sony india. We are the regular customer of all sony products since last 5 years. Hope you will realize my feelings and response accordingly. Expecting an early resolution of the issue.

After purchasing a phone my phone having a heating problems and because of this my phones camera also not working.

After using some time internet in my phone, phone found heated back side and in screen and when started a camera for photograph temperature rise messages pop up.

After purchasing i submitted my phone four times in service center first time software update and return, second time phone was at 50 days in service center some parts may be replaced and return and third time submitted in service center men say no problems and return back further heating problems found and now fourth time my phone is in service centre.

This foulty phone having a problem since last one year but not replaced by sony.

I buy 46 inch KDL 46HX 750 SONY TV in 2014..we feels that sony is very famous brand and quality will be good so we spent nearly RS .90000 .BUT now realise that our decision is totally wrong after 4 years only..first sony tv has motherboard problem .i contact service centre at navsari ..they charge Rs .9000 for motherboard ..it was very farstate for me..now my tv faces panel problem according to service centre at navsari..they told that panel is not working properly..wanted to replace it ...cost will be 28000 and availability for the same..when I saw the complaint on this portal I feels that sony has motherboard and panel problems..so many complaint about this problem..I think it's sony company policy to produce faulty tv which will replace by 4 -5 years by custemer..I very surprise by brand name like sony to do this type of illegal selling..I request all Indians to not to by sony tv and complaint to consumer affairs ministery not allowed selling sony brand in india

I purchased my led tv before 4 yr. Now some problems came
I called customer care 15.5.18 they told they will send engineer to home. Enginer came home on 17.5.18. He told interior problem solved in service center only. He told we will pick up ur tv. My tv was picked on 19.5.18. Today i received a call ur tv will be ready today or tmw.22 or 23. So bad service and almost 7 days.

I had purchased sony bravia kdl 43 w 800 c 8510779 tv on 09/01/2016 from ruchi sales, bilaspur under invoice no. 655. Last month my tv stopped functioning suddenly and i registered a complaint with your service center at bilaspur. Your service engineer arrived and attended the tv but could not able to short out the problem and advised me to contact with service center at raipur (No. [protected]). I did the same and after communication, i also whatsapp the invoice to him. But no proper response / initiation given to me. The tv is in out of order condition since last month.
I purchase sony brand paying higher cost, so that i should get best quality and service for long time, but i am observing that both the quality of item and service are very poor. It is very pain full & mentally harassing experience. So please look in to the matter and do as per your goodwill.

I had complained on 12 May 2018 about my Sony TV panel going bad for the second time. I complained to Sony customer care. They promptly sent an engineer who assessed the problem. Then within a week the complete panel was changed absolutely free of cost. Excellent after sales service, prompt response and courteous correspondence. Very well satisfied and appreciated. Keep it up Sony.