Sony India Complaints & Reviews

I submitted a mobile around a week ago at janakpuri sony authorised service centre for repairing back of my mobile handset. They told me that they will give me a estimate within 2-3 working days but when the estimate came they gave me an estimate of ₹13000/- which included the display and back and some minor repairs but when i told them before only to change the back only they insisted to change the display which was of huge amount but when i said no so they rejected my request to repair the handset. What kind of service is this? It was mr vicky who was attending me who was not at all helpful and was rude too. Kindly look into this matter very seriously as they not only wasted my time but also made the handset even worst.

Dear sir / madam
I purchased sony kdl-46cx520, it's warranty period is over and it is not the budget line product, last 10 days it has picture problem and i call serving job no.- j 80776779
Service says it will not repairable please take 25% offer and buy new tv.
My question to sony india ltd.

1) why will it not be repaired?

2) what is 25% offer when a big mall and local saler gives near about 25%. We the customer are not foolish and not begger that looking for 25%, i suppose to call sony manegment to any big saler in kolkata i will give you your product on 25%.
It is very painful to say sony has lost it's faith and quality in india

So, please, please repair my tv as soon as possiable what will be paid by me.
Regds
Chandan kazi
[protected]
[protected]

Job id: j80530257

Service center was reluctant to take laptop as there were not having os. But sony customer care suggested to submit the laptop and they will provide the os.

After submitting the laptop on 28-feb-2018, the part was ordered on 12-march-2018. This issue is dragging from past one month. Yesterday i was told by service center that recovery disk is not available and laptop cannot be repaired.

This evidence clearly shows your negligence cause of out of pocket expenses, lost wages and pain and suffering.

Dear sony

I bought my sony xperia xa1 eight months ago after two month the touch was not working i serviced my mobile in nearby authorised service center they give me assurance that the problem wont repeat again. But after some days again the touch issues came and i contacted my service person for rectification he serviced and get back after one month this problem repeats again and again 3 times my mobile was serviced now 4th time same issues came. I asked for my replacement but sony told me there is yellow mark on screen and so rejected my request. This was toltally your problem. You are such a great corporate company and doing bussiness world wide but you cant satisfy a customer and cheat him i lost my 20000. Thankyou

Job id number: w[protected]

Hello,

I am mehul chaudhari from gandhinagar, gujarat, india. My smart phone number is [protected].

I owned sony xperia xa 1 dual on 18th may 2017 for 18990/-rs. From that date to february 2018 this phone stopped working 3 times. I have given it to authorized service center in ahmadabad.in 9 month period service center has almost taken 3 months for repairing. And i am without phone during this period.

In february when phone again stopped working service center has offered me to replace phone with xperia xa 1 plus instead xperria xa 1 of 26990/- rs. And assured me if this new phone will stop working they refund me money. So i agreed and paid difference around 8000/-rs by demand draft.

Service center given me new phone on 9th march 2018, and on 11th march again this xa 1 plus stopped working.

I have submitted this phone to authorized service center in ahmadabad. And demand for money refund. I have sent emails to company but they are not responding.
Now i just want refund no further repairing or else. Please help me to get refund.

Worst service by sony service center and call center ... there are not supported and argue... i give my phone at service center on 21st feb for sim slot replace but they not done till date (27th March)...
and still argue with me ... call center.. i said give call to senior but they didn't give... sony don't want to resolved my issue. worst company. don't buy sony mobiles... if any one dout in my chat so connect me i have proof agains sony. i have all call sony centers... so don't buy anyone sony mobile.

I have bought a new xperia x mobile on april 26, 2017. It was very heated when i using camera.. And also am already give it the service center but still now the problem is not resolved... When i ask to the service center technician he told this mobile is failure model so can't resolve this problem like that... Now what can i do... The mobile cost is 25000.. So i can't ignore this mobile... Kindly tell this model is failure model? Really am very disappointed with this mobile..

The worst brand ever! The worst customer service! I've been going to the service centre for more than 20 times in just 5-6 months but still nothing has been fixed. Your xperia xa1 has been faulty 5 times in 5-6 months and again is. I want my refund & i don't want any replacement or paid upgrade. Just refund the money back. It's now more than enough. I'm suggesting others not to trust this unworthy brand ever. Just big talks & a unworthy tag line.

Sir,
I was till date a die hard fan of Sony products but since I faced problems for my two products ie music system and TV which is very costly. I feel Sony company also does not take effort to protect for their brand value. And hence I am moving towards hating your products.

My complaint is, I have 42" LCD Sony bravia purchased @ 75000 INR which is now 3 years old . Suddenly TV
Stopped getting turning ON. This happened on 14th March 18.Sony engineer told to fix this it requires to replace mother board costing 10, 000 INR. This happened on 14th March 18. And till date my TV is not repaired by your service center in Goregaon (east) saying that spares are not available.Now After reviewing lot of websites and customer forum i found this is manufacturing defect as almost all televisions are facing same problem. Need consumer forum team help to get my faulty models fixed from Sony as it seems to be manufacturing defect.

Regards,
R S Thakurdesai...
[protected]

I have 40" led sony bravia purchased @ 65000 inr which is now 5 years old. Suddenly display panel is showing black vertical lines on the screen, sony engineer told to fix this its require new panel costing 20, 000 inr. Now after reviewing lot of websites and customer forum i found this is manufacturing defect as almost all televisions are facing same problem. Need consumer forum team help to get my faulty models fixed from sony it is manufacturing defect.

Regards,
Chandrawali

Sir,
I have been using sony bravia ex52 since last 6 yrs, i have not utilised tv for its fullest capacity just other than utilising it as tv. The reason was that where i was staying there were no proper technical support from sony. Now i shifted to bangalore. Recently i tried to connect tv to internet but in spite of several try i could not succeed. Similarly i tried to utilise other features but i failed. I promptly lodged the complaint on 9 mar 2018 and complaint no 46139758 for a demonstration. Till date no body has responded to my complaint in bangalore. I had high expectations from sony and its customer services. Being in bangalore, if this the condition to attend customers complaint then those who are in urban and rural area, we can very well imagine.
Hoping that this mail will fix all issues of my tv
Regards

Dear sir,
Most respectfully i do hereby request you to consider the following points as per your policy.
I am from guwahati, assam, india and had purchased a home theatre system htrt40 on 22.01.18 from sony centre guwahati club showroom. It was running smoothly for approx 1month but suddenly on 2nd march 2018, its power supply has been disrupted although same was connected through stabilizer and stop working. I raised the complain on 06.03.18 but same was not collected by service centre till today. Today i personally handed over the system to service centre due to their negligence to collect the same.
My request is to replace my htrt40 with a newer one as my money is wasted within one month. Today i come to know that its power board is collapsed.
If company like sony is selling such a cheap product, what could we do!! Pls consider it seriously.
Regards,
Santanu kumar dutta
[protected]

I am very shocked that a world class's sony company is manufacturing a such tv which has only 2-3 year age of service while i the customer has paid full amount as well as much more amount than a other company's tv. I have reminded several times but no action is taken at their consumer care portal in compliance to attend my issue of manufacturing defective tv

I purchased sony bravia tv model no. Klv-40r482b, serial no. 3329208 from authorized sony dealer. After passing one year my tv started giving problems & dealer was also apprised. Now since 6 month tv is shut down.
Their representative opened the tv to examine & approximate estimate of expanse given near about 19000/- rs for repair and to provide new display (Problem found backlight issue).

I am very sad to say that while purchasing this new tv at a highest cost in compare to other company’s tv, i am not satisfied from sony product as after 1-2 year my sony tv has started giving problem
I feel myself that i have cheated by sony company by sold out manufacturing defected tv.

Attached some valuable feedback of sony customers based on various top online purchasing sites.

Sony KDL 55EX720 55" 3D TV display panel shorted due to rain fall in night time, I want to replace my display panel. Please help me sir?
I am Ready to buy the display panel at any time. Pls provide me further details. How do I get my display panel directly from Sony, warranty expired last year. My email: baskar.be.[protected]@gmail.com, mobile- [protected], [protected], [protected]

I bought a sony tv model klv 32 r512c on 15.01.2016 from vasanth &co nagercoil tamil nadu. Since red light was blinking it was taken for service by sony service (Sri mobile). Cost of tv rs.25240.
They quoted rs.10000 for servicing a two-year old tv of reputed brand. This is ridiculously and day time robbery. Kindly make arrangements to repair my tv at a reasonable cost.

Hi sir,

I have submitted my device sony xperia x on 8th march 2018 with ticket id [protected] at sony service station krishna services sec-7 harijan basti basti dwarka -110075 delhi india. With registered mobile number [protected].
The major problem was phone gets heated up and camera gets shuts down with in 5 minute. The concered team there told me that my device will take 7-8 days, on 15 march 2018 i got a call that my device is ready and i can pick it up but the problem was not solved so they give me new job sheet with ticket id [protected] and told me it will again take 7 days.
On 22 march 2018 they again called me that my device is ready, but the problem remains the same. Then the staff said me to come after 2 hours the problem will be solved but after 2 hours the problem was not solved.
Its been 14 days i am having no phone and the staff is also not polite its the worst service i am facing in my life when i say that i want to talk to any senior in the management they have excuse that senior is in the meeting, they are even not giving me any back up phone.
Kindly help me to replace my device as soon as possible.
I even called sony toll free number but got no help from them, the executive also told me that they cant help me i have to visit sercice centre.

Thanks
Akshay

I got replacement of my sony xperia xz mobile with new one and still the new phone has problems. I replaced my sony xz 4 times by now and still not able to use it whole heartedly as it causes severe heating and hanging of applications. I no more interested in replacement and i just need refund as i replaced my mobile for more than 4 times and device still needs replacement. My mobile will be out of warranty by 3rd april 2018 and more than a month my mobile is at service. Hope if the problem isn't resolved i go with consumer forum.

Super disappointed with the CS experience I had today. Bought the TV on 2-Oct-2016 on snapdeal with the delivery on 7-Oct-2016.

In exact 1 year + 5 months of purchase, the TV lost its display.

Called CS helpdesk for support and to request for replacement. While I understand the replacement may not be in their direct control/hands however for fixing the fault they want customer to pay for the technician visit. I thought may be talking to someone senior would help bridge the perspective however their supervisor Lovekesh Wadhwa is also as good/bad as the front line resource.

I am shocked that in today's time, company's are still thriving on standard scripts and process and even the senior is not able to make a difference to customer experience.

Idea is not to evade any legitimate charges but for company to recognize the trust that customers put in the brand when they make purchase.

When anyone buys brand, regardless of the printed warranty, people believe that the device/equipment is going to work fine for years and years.

How can a brand like Sony afford to have a product on the shelf which starts acting up within a year.

I had bought LG LCD 14 years ago and till date there has not been a single technician visit to our house.

At this time I am not looking at any free technician visit but the replacement of the product. (if any of the SONY officials are listening)

I have bought sony led tv which is 5 years old. Warranty over. Phoned to toll free no and they sent one person from jeypore, odisha. The engineer took the diplay photo and suggested me to change the display screen which will cost around rs, 13000/-. Also he immediately told that now no spares of screen was available at present. He suggested to exchange the present tv for 25% and buy a new one. How to i get discount for get new one tv.

On 30/9/2017 I have purchased sony KVL-49W772E from ESWAR RADIO &TV, Davangere, on 5/3/2018 while watching tv vertical and horizontal lines started to appear on it there's no damage on exterior TV screen panel but only when I turn on TV, lines appears . I have complained about this issue to sony store but they are not ready to replace it as they are saying its physical damage, but there's no physical damage on TV screen not even a single scratch on it, and 1 year warranty is still remaining,
please replace the TV as it is a fault from inside the tv and it comes in warranty

thank you .