Sony India Complaints & Reviews

I am very shocked that a world class's sony company is manufacturing a such tv which has only 2-3 year age of service while i the customer has paid full amount as well as much more amount than a other company's tv. I have reminded several times but no action is taken at their consumer care portal in compliance to attend my issue of manufacturing defective tv

I purchased sony bravia tv model no. Klv-40r482b, serial no. 3329208 from authorized sony dealer. After passing one year my tv started giving problems & dealer was also apprised. Now since 6 month tv is shut down.
Their representative opened the tv to examine & approximate estimate of expanse given near about 19000/- rs for repair and to provide new display (Problem found backlight issue).

I am very sad to say that while purchasing this new tv at a highest cost in compare to other company’s tv, i am not satisfied from sony product as after 1-2 year my sony tv has started giving problem
I feel myself that i have cheated by sony company by sold out manufacturing defected tv.

Attached some valuable feedback of sony customers based on various top online purchasing sites.

Sony KDL 55EX720 55" 3D TV display panel shorted due to rain fall in night time, I want to replace my display panel. Please help me sir?
I am Ready to buy the display panel at any time. Pls provide me further details. How do I get my display panel directly from Sony, warranty expired last year. My email: baskar.be.[protected]@gmail.com, mobile- [protected], [protected], [protected]

I bought a sony tv model klv 32 r512c on 15.01.2016 from vasanth &co nagercoil tamil nadu. Since red light was blinking it was taken for service by sony service (Sri mobile). Cost of tv rs.25240.
They quoted rs.10000 for servicing a two-year old tv of reputed brand. This is ridiculously and day time robbery. Kindly make arrangements to repair my tv at a reasonable cost.

Hi sir,

I have submitted my device sony xperia x on 8th march 2018 with ticket id [protected] at sony service station krishna services sec-7 harijan basti basti dwarka -110075 delhi india. With registered mobile number [protected].
The major problem was phone gets heated up and camera gets shuts down with in 5 minute. The concered team there told me that my device will take 7-8 days, on 15 march 2018 i got a call that my device is ready and i can pick it up but the problem was not solved so they give me new job sheet with ticket id [protected] and told me it will again take 7 days.
On 22 march 2018 they again called me that my device is ready, but the problem remains the same. Then the staff said me to come after 2 hours the problem will be solved but after 2 hours the problem was not solved.
Its been 14 days i am having no phone and the staff is also not polite its the worst service i am facing in my life when i say that i want to talk to any senior in the management they have excuse that senior is in the meeting, they are even not giving me any back up phone.
Kindly help me to replace my device as soon as possible.
I even called sony toll free number but got no help from them, the executive also told me that they cant help me i have to visit sercice centre.

Thanks
Akshay

I got replacement of my sony xperia xz mobile with new one and still the new phone has problems. I replaced my sony xz 4 times by now and still not able to use it whole heartedly as it causes severe heating and hanging of applications. I no more interested in replacement and i just need refund as i replaced my mobile for more than 4 times and device still needs replacement. My mobile will be out of warranty by 3rd april 2018 and more than a month my mobile is at service. Hope if the problem isn't resolved i go with consumer forum.

Super disappointed with the CS experience I had today. Bought the TV on 2-Oct-2016 on snapdeal with the delivery on 7-Oct-2016.

In exact 1 year + 5 months of purchase, the TV lost its display.

Called CS helpdesk for support and to request for replacement. While I understand the replacement may not be in their direct control/hands however for fixing the fault they want customer to pay for the technician visit. I thought may be talking to someone senior would help bridge the perspective however their supervisor Lovekesh Wadhwa is also as good/bad as the front line resource.

I am shocked that in today's time, company's are still thriving on standard scripts and process and even the senior is not able to make a difference to customer experience.

Idea is not to evade any legitimate charges but for company to recognize the trust that customers put in the brand when they make purchase.

When anyone buys brand, regardless of the printed warranty, people believe that the device/equipment is going to work fine for years and years.

How can a brand like Sony afford to have a product on the shelf which starts acting up within a year.

I had bought LG LCD 14 years ago and till date there has not been a single technician visit to our house.

At this time I am not looking at any free technician visit but the replacement of the product. (if any of the SONY officials are listening)

I have bought sony led tv which is 5 years old. Warranty over. Phoned to toll free no and they sent one person from jeypore, odisha. The engineer took the diplay photo and suggested me to change the display screen which will cost around rs, 13000/-. Also he immediately told that now no spares of screen was available at present. He suggested to exchange the present tv for 25% and buy a new one. How to i get discount for get new one tv.

On 30/9/2017 I have purchased sony KVL-49W772E from ESWAR RADIO &TV, Davangere, on 5/3/2018 while watching tv vertical and horizontal lines started to appear on it there's no damage on exterior TV screen panel but only when I turn on TV, lines appears . I have complained about this issue to sony store but they are not ready to replace it as they are saying its physical damage, but there's no physical damage on TV screen not even a single scratch on it, and 1 year warranty is still remaining,
please replace the TV as it is a fault from inside the tv and it comes in warranty

thank you .

I bought sony xperia r1 plus from amazon on dated 22.11.2017. There is update from sony xperia r1 plus i updated my phone but then there is problem in working like camera suddenly not working or watts app not working and some of apps not working for that i visited jamnagar town situated sony service center. They told to send imie no which clearly seen but in amazon invoice it's not cleared so i will send them imie no in box of my phone but they argue to send invoice in which imie no clearly seen do necessary action regarding this

Hi...

I have purchased sony mdr-xb50bs earphones six month back and without any physical damage the right side ear phone get open. Attached is the pic for reference. Kindly replace my headphones as there is no physical damage. We contacted sony customer service jp electronics in vaishalli and they told us that it is a physical damage and 80% of total price need to be paid which seems stupid ask from such a big brand as there is no physical damage which they were able to show us and said that there is a small lock inside which is broken and can’t be shown. I am not sure how i will break a lock which is internal.

I had visited sony centre andheri to replace the broken glass of my xperia xzs and i was surprised to know that sony does not provide after sales services. The appointed and authorised servise centre of sony which is a 3rd party also has a 3rd party vendor to repair mobile phones. At the desk they upfront said to do any such repair outside warranty, if any, has to be paid in cash only and electonic payment is not accepted as per company policy. Now the twist is to make the payment customer has to re-visit their service centre and only after payment in cash is done they will start else they will not start. Also the person has the guts to say mobile phones are not given much importance in sony. This is really a inconvenience and harrassment caused to customers to by a sony handset which will be like use and throw product as they don't have their own capable mechanics. I had asked the owner to provide written reason to pay in cash and it was denied. The attitude of the owner and the staff was that you have taken the product, now you are at their mercy. Attached is the last conversation vidoe. Please look into this and provide justice.

My sony home theaters main unit has been taken by your customer service executive mr. Pramod pandey ([protected]) on 24.01.2018 saying that it will be repaired within a weeks time. It is very much regretted that neither the system is returned nor any satisfactory reply is given by mr. Pandey or branch manager raigarh who refuses to disclose his name ([protected]).

The system is hardly 2 years old and am ready to pay for repairs.

Vivek ranjan pandey
Sr. Gen. Manager / head
Hr, admin & corpoate affairs
Sks power generation (Chhattisgarh) limited
4x300 mw power project,
Vil. Binjkot/darramuda, tah. Kharasia
Raigarh (Cg) 496661
Mob +[protected]

A complaint was raised on 21st january 2018 as our 42 inch sony led tv (W900b) was automatically shutting down. The service engineer has addressed the issue advising us to bring the tv to sony service center stating one of the parts are damaged.

Upon visiting the service center, we were advised on 3rd february 2018 that as the spare for the damaged part was unavailable, our current product will be replaced with the current line up model kd-43x8200e (Mrp rs. 87, 900). We were then advised to pay rs 10, 318/- for the spare part post which we will be receiving the new product.

However, on 5th february 2018 we requested an upgrade for a bigger size kd-55x8200e (Mrp rs. 1, 24, 900) within the same series that we were allocated i. E. Kd-x8200e. We thereby sent a confirmation stating that we are willing to pay the spare part cost of 10, 318/- along with the difference amount of rs 37, 000/- (Mrp 1, 24, 900 - mrp 87, 900). Therefore, the total to be paid if our request was approved is rs. 47, 318 (37, 000+10, 318).

We received a confirmation from the authorised service center on 19th february 2018 advising us to pay rs 65, 318/- for our upgrade request to be honoured. We immediately consulted the service center as the amount is more than the estimated amount (Rs. 47, 318) as per our calculation.

To our dismay, the service center representative (Lakshman) informed us that the rs 65, 318 is calculated making the model kd-43x7500e (Mrp 69, 900) as base which costs less than our current product w900b. As we are not willing to pay amount of rs 65, 318, we advised the service center representative (Lakshman) to proceed with the initial committment of kd-43x8200e. However, the service representative (Lakshman) now informs us that the replacement request was approved for kd-43x7500e and not for kd-43x8200e.

We have supporting evidence that the model committed was kd-43x8200e and please be informed that we will not accept any product that results in a price downgrade compared to our current product.
So we requested them to reinstate their initial commitment and replace our product with the current line up model kd-43x8200e upon the receipt of the dd of rs 10, 318/-.

The company is now stating they will only provide the downgraded product post paying the 10, 318/- and not even willing to providing a letter stating that part not available.

Subject: regarding deleting a review
Hello,

I, mr. Raja salian, would like to remove the review on just dial website on sai sony service centre in kandivali west.in response to my review, my complaint has been resolved and hence i would like to remove the given review.

I am sharing the following link to the said review:
https://www.justdial.com/Mumbai/Sai-Sony-Service-Centre-Near-MTNL-Building-Kandi...⇄

Please help me with the same. Thanking you in anticipation

Regards,
Raja salian

My tv sony 32v550a not working in hdmi
With sun hd stb and videocon dth he
Previously when there were 5;or 6 channels in sunhd dth there were brilliant display through hdmi when he channels increased they told to use higher version of stb. But no video through hdmi
Then i tried videocon dth hd.in hdmi it shows starting pl wait but no display afterwards.
When i stream video through mobile there is display through hdmi
This full hd tv l bought spending a lot of money
Pl help to see display through hdmi

Hello sir mere sonyliv app app me koi bhi show download nahi ho pa raha he eska video bhi dala hu jo dekh ke kus kijie varna is bar to pakege hi dalavana bandh karana padega kuyki bar bar vahi problem se tang a gya hu or a download karne ke lie to premium packaging dalvate he varana live vese bhi dekh sakte he merko vo porus or crime patrol ajhi download hona magta he

My 2 year old sony 55inch tv's was not working and i filed a repair request on 11th of feb - request id 45684557 but nobody called for almost 10 days i followed up and was told that the engineer will come but nobody turned up... Then finally after multiple calls i was told to to file a new request as that request went to some other center. So i filed a new service request[protected] on 20th feb.

Then a person came on 21 of feb and told us that the mother board was damaged and took 5k advance for repair... Almost after a week he told us that that i will be given a new tv as the motherboard is no more in manufacturing. They asked me to pay the motherboard charges (Around 10k) and the tv will be replaced and the amount was paid on march 4. Logically if they are not manufacturing that model then they should replace it to me for free, no worries...

Since then i have no update on what is happening and all my calls go unanswered... Even mobile phone calls don't get answered or call back.

Surprising that such a large organisation acts in such a manner... I understand there is a process and thing take time but how much and why not keep the customer updated...

Can you pleas help!

A tv model kdl 40hx850 was purchased form sony centre noida on 18/11/2012 with one year warantee. The problem of black out screen/no picture started from nov'2016. Similar complaints were made on 05/11/16, 18/05/17, 29/11/16 and 03/03/18.
On visit of service engineer from sony on 03/03/2018 informed the panel is to be changed and that will cost approx. Rs. 25000, for which we had agreed. While contacting sony service center on 09/03/2018 it was informed that panel is not available with sony as they have discontinued the model and in turn sony is offering 25% discount as replacement while purchasing new tv.

It is very surprising to note that sony is not able to provide service after sales including availability of components for repair once the model is discontinued. It means life of tv is just two-three years as soon as the model is discontinued.

It may pl be noted that offer given by sony is unreasonable in view of very short life of expansive tvs. It was also not mentioned in terms and conditions that spare parts may not be made available after discontinuance of particular model.

Pl respond urgently and take necessary action to rectify tv.

Sir,

My sony led television bearing model no-kdl43w800d & serial no-8551715 is out of order since last 2 months. I have requested for attending a service engineer for resolving the issue.
A service engineer named mr. Ravi (From prakash communication, holding no-12/a, ward no-23, akashwani chowk, adampur, bhagalpur, bihar-812001) attended the call on 28/01/2018.
He gone through the problem and responded us that the pannel of the tv is out of order & assured us that the same will be replaced by a new pannel within 15 days as the tv is within 2 years warranty period.
After 15 days, when we did not received any response from his side, we made a call to mr. Ravi.
Mr. Ravi informed us that as the pannel is not available with the company for the said model, the television will be replaced by a new one.
For this he requested us to submit a demand draft of rs.944/- in favour of "sony india pvt ltd" payable at patna.
As per the requested, we have already deposited the dd no-000037, dtd-27/02/2018 at prakash communication, bhagalpur.
The dd was received on 28/02/2018.
But, till date ourtv is not replaced by a new one as we have not seeing any improvement in the issue.
Please inform us, what is the present status of the issue and how much more time the company will take to resolve the issue.,

Sony sub having too many disruptive adds during tarek mehta show.
A) way too many breaks which is highly disturbing to all o[censored]s

B) too much time wastage during adds and many repeats/ recaps after each and every break.

C) tarek mehta main character tarek unnecessary comes too many times during the episodes speaking and repeating things not needed