Sony India Complaints & Reviews

Hi team,

Greetings!

I am really disappointed as a sony brand customer, because i have more crush on this brand, so that i was used my most of the product from sony only like such as mobile, headset, tv, dvd players & etc, also i have been advised to our family surrounding’s and friends about the sony is best brand in an quality and other aspects as well. But now my belief not correct with sony brand.

I have purchased a 32' colour sony led tv klv-32r482b serial no. 3277273 on three years back from sathyas show room, porur, now i am facing the vertical lines and distortion on the screen, when i approached the customer care they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 13000/- i mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality.

Sony product quality was very very poor, no long life, the products and its equipments quality also not good, with in an short duration with less usage, i have been facing issue on my sony tv.

I have couple of questions to corporate,

Question no: 1

Firstly, have you manufacturing the good quality of products?, if yes, why i have been facing the vertical lines and distortion on the screen issue on my tv.

Question no: 2

I have been faced this issue exactly once the warranty period gets completed, also i have been seen your customers complaints from consumer complaints portal, most of the members are faced the same issue at the same time (Like after three / four years only)?

Which means you (Sony) are manufacturing the most of your products and equipments with poor quality only?

Question no: 3

Continues with last question, have you designed your products and equipments can failure after three or four years?

Is this your business strategy?

So that your corporate can get fudge revenue and profits through the spares and services

We are believed that (All of your customers like me) sony product are too good and we should used the products for long life because of the brand name, even though the product price is costlier when compared to other brands.

Question no : 4

If not, then why your products can failure after three / four years?

Hope fully you have get similar kind of complaints from customers end, then

Have you following fmea (Failure modes and effects analysis)?

If you done this analysis na, its get resolved... I think you are done... You are manufacturing your products with less quality also it should failure in an short duration's then you are getting continues profits and revenues from your customers through this strategy..

I checked with the sony authorized service center, they said the only solution is to get the part replaced. I hereby request you to get the tv replaced with another one, as i am not happy with the current solution in getting part replaced and what if the problem occurs again. Please do help in getting the tv replaced or do the appropriate solution and action on this...

My humble request to everyone, please don't go behind the brand name of sony which is totally wrong and the product doesn't worth that of quality. We just spend money on them and in return we get nothing but poor quality and worst customer service.

Thanks

Karthik

I had purchased sony led 42w900b from kdm electronics - mayur vihar - delhi on 15/3/18 vide invoice number mv2-05323/14-15 with an supplier reference as sf[protected] through bajaj finance with extended warranty for 5 years.

I had problem in my led hence lodged a complaint in your customer care on 22/2/18 vide complaint number 45897038. Your service engineer mr anil visited us on 24/2 and infromed that the motherboard has to be replaced and the total charges would be 10500/- when i told them that i have an extended warranty he said that he is not bothered about that and if we want our tv to be rectified then i have to pay 10500/- so i paid him a advance of 1000/- vide receipt number 002305 dt 24/2 of f1 info solutions & services pvt ltd.

After getting the advance he informed me that he will get back to me by 26th with actual status of the motherboard. When he didnt turned up i called the serive centre wherein to my surprise they told me that it would take 10 days to give the status and they are not sure whetehr they will get the mother board or not??? They were very rude and made me feel like that i am did some crime by buying sony product.

If sony is incapable of keeping the spares in stock then why cheat customers with wrong promises and advertisements.

I expect a response within 48 hours, if not i shall go to the court of law and will also ensure that non of my relativces, freinds, colleagues and etc never ever opt for sony products as sony india is nothing but a centre to con public.

Senthil

[protected]

You are not showing yeah in dinon ki baat hai in afternoon since today. You say that the show is not getting TRP and you are going to close it if this continues. People will see it when you will show that according to their eligible time! Everyone has a demand to watch it in afternoon so why are you not doing so! A person complained that he want to see crime patrol all the day. That's why you changed the timings. On Sony crime patrol is going on all the day. Let him see on that channel. On Sony HD you can show the repeats instead! According to last week yeh un dinon ki baat hai is coming on Sony HD at2:30pm let it be in that timings only. It is not only my demand, it is the whole group of people who love to watch yeh in dinon ki baat hai have this demand. at 9:00am you are showing yeh in dinon ki baat hai today . then porous and then the kapil sharma show. Why!? Instead of that show the other shows repeat. As you were doing. According to last week those timings of each serials were perfect! Fix this today only or till tomorrow I want it fixed . its enough now .how many times will you change the timings of that particular show!please stop it! Its a request. Don't force us to change the request into complaints . if you don't fix it till tomorrow I will send you this message again and again. The shows which came late you are promoting them more and showing them earlier . children can see this serial in afternoon only (the repeat of it) and even everyone was suitable with the earlier timings please work on it.
Thank you.

Sonyliv hello dear sir mene mera sony live app primeum account bnaya he or lagatar 4 month se use kar raha or esbar mene 3 month ka pake package dalvaya that 11th february ko lekin 21st february se koi bhi show ya kuch bhi download nahi ho pa raha he to kupya eska kus upay bataye please varana directly live to vese bhi dekh sakte he esi lie iska kus kijie

I hv sony led tv purchasing 15th august 2017
Again and again tv is not on only red light is blinking raman ji technical head off our district inspect our tv but problem is persist.
Our tv repair 3 times but after some days again tv not started plz help us
Ajanya dwivedi
M122 madhav nager
In front of a. G. Office
Gwalior (M. P.)
[protected]
[protected]

Please refer sony job id w[protected]

I purchased sony xperia x dual f5122 handset on april 2017, after
Couple of month’s fine experience i start facing a display problem on my handset, so i went
To sony service center in pune for display issue while phone was under warranty. The service center executive told me that “my handset comes
Under sony’s premium phone list and it won’t be repair it’ll get
Replaced by new model which will take around 15
Days”, so i submitted my handset on 6th jan 2018 to sony service center without providing any other phone by them to use during the time of service. During those 15 days’ time period they called me twice just inform that myhandset is pending for some parts.
After 15 days when i called them and asked for my handset status, they
Replied that my handset (Xperia x dual f5122) is out of stock, and told me
To wait for more 2-3 days, after 3 days i called them and asked for status,
They again replied me the same. This same conversation goes for couple of days.
And finally then they told me because o[censored]navailability of stock they will
Provide me the upgraded handset this process took another one
Week after they called me and offer me xperia xa1 series
Handset. Meanwhile when i compared my xperia x dual features to xperia xa1 seriesthere was many features such as fingerprint id, snapdragon processor, etc. Was not there on xperia xa1 which was disappointing the upgradation which i was provide by them.
After 1 month of this time period they offering me xperia xa1, for which i never asked them to give me upgraded handset. But when they said that it will be a upgraded one, that doesn’t mean they provide a downgrade handset. When i told them this thing they agreed that it was a downgrade handset instead of that they will offer me a same specification handset xperia xz at extra cost of 15000 rupee which i have to pay. Later i asked them on what basis you thinking that xa1 is upgraded then they start
Giving me reason that according to my handset current cost only these
Handset we can provide you now they forget to use 'upgraded' word. I
Replied them i never asked for upgraded, neither i'm going to pay more
For upgraded series nor i'm going to compromise with
Specifications which i had in my handset. So now they are telling me that
They request to their superior for repairing of handset, once they got
Approval for repairing of my handset they will get the handset by post
And then they will send it to another service center for repair which will take another 2 weeks.
They wasted one and half month for replacement and now telling me that my handset
Will be repaired. After that much time this is not acceptable and during
That time i'm facing so many problems without my phone, even then don’t have another handset.
I am very disappointed from sony i want refund now..

Hi team

I have purchased a 40' colour sony lcd tv klv-40cx420 serial no. 7002422 on 23rd december 2014 now i am facing the vertical lines and distortion on the screen, when approached the customer care they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 17000/- i mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality.

I checked with the sony authorized service center, they said the only solution is to get the part replaced. I hereby request you to get the tv replaced with another one, as i am not happy with the current solution in getting part replaced and what if the problem occurs again. Please do help in getting the tv replaced.

I received a phone call from sony stating that tv can't be replaced and the only option is to go for repair (Part replacement) which cost highly and it has warranty of one year. I am totally dis satisfied with the product and the quality of service is below the standards. I have requested them to share the escalation matrix of sony they denied it and there is no one to address this matter. Never seen such a helpless customer support from this company.

My humble request to everyone, pls don't go behind the brand name of sony which is totally wrong and the product doesn't worth that of quality. We just spend money on them and in return we get nothing but poor quality and worst customer service.

Dear team,

Kindly update me the status of my following complain.

45779513 complain no
45767273 complain no
45708239 complain no

My problem is since 2nd feb and till date it is not resolved and i am not getting answer for the same.

Yesterday i had talk with mr. Hemant parmar, as per him will revert by eod but till time i haven't got any message. I had called him but but he is telling mail comes from delhi.

Let me know the status

Thanks
Dipakkumar barot

Dear sony center,

Technician had visited on my complain non working of tv and took parts from inside with the reason not reparable so replace new parts charge will be 6111 on 2/2/2018. After that day no any communication or revert during the period.

When i call u on friday 8/2/18 i came to know that taken parts is not available in company and you are doing repair of the same with the same charge and only 3 monts warranty without talking my confirmation.

I had called on 9/2/18 for not do repairs and i am not interested to so got the reply technician will talk to you.

May i know when will issues??.

Logged complain details

Complain no : pl. Revert

45779513 complain no
45767273 complain no
45708239 complain no

In the market many cheap tv is also available but we are purchasing brand "sony" and paying almost double. It's 30k within the period of three year.
Mean you are charging higher price and using cheap product for your margin. And after fer year later you are asking money for replacements of parts.

Why i have to pay unnecessary charges.

My complain is regarding the installation delay for my hometheatre system.
Feb 18th i raised request for installation id 45811719
One technician came 19th night.
I had done all the internal wiring inside the wall so that the wiring will not seen outside.
I told the technician to cut the sony provide wire and connected to the wire am provided through the wall.
He said it will affect the warranty.
So i told i dont need warranty, please do the work. But he didint do the work and he left. His name is sai. Phn num:- [protected]

Next day again i callled customer care and i told all these things and they gave one number and told to call [protected].
I called many times and finally they answered and gave me a tecnician number and i called him. He told me he will come by 8pm. I waited till 9pm and called around 10 times. He didnt come.
Today again i called customer care and they are telling my service request is cancelled by someone and registered again today id45857537.
I dont know anyone will come and do the installaton.
I am very much irritated with the service by sony. Please do the needful.

Dear team,

Please note the below.

We have faced an display compliant in our latest new sony tv which we bought in the august 2017.
We have registered a compliant, agent came n took the tv on jan 23rd 2018
Till now we didn't get positive response from the store. When we call them also they will say it will take few more days.

Pls look into the issue.

We are from kochi

We bough the tv from lulu connect - kochi

Tv is now with madonna electronics kochi
Ph - [protected]

Thanks
Sarumathi.
Ph - [protected]

Dear sir/mam,
I request to refund my money as well as return back your pendrive. I have requested so many times to take back this pendrive to flipkart, but no one responding this, becuse that pendrive is not working properly. Please look this case and solve as soon as possible.
Flipkart order no-od[OD[protected]]
Invoic no-foyngka[USM32GR/B2//USM32GR/BZ//USM32GR/B 32 GB Pen Drive (Black)]
Date[Jan 23rd 18]
Contact me as soon as possible.

I have bought sony led tv on 15.6.2015 and on 8th feb i have shown my tv to sony service center at guwahati, assam, but the service center engineer is saying that my panel board has some problem, so i ask them to repair / replace it but the engineer is saying that now the part is not available as it is an old model... Now my question is that how come a 2years old tv can be an old model, how come a sony tv can have a validity of 2 years???
This is because of manufacturing problem / defect only.
I am not satisfied with the service of the sony india ltd.
I must say that people of india is frauded by sony india ltd.
So must suggest people of india should never buy any sony led tv...

Mena apna mobile lea sonyliv download kiya hai aur subscription pack activat kiya hai aur serial ka episod download kiya hai lakin jo episod download kiya hai vo kal tak sabhi episod dekha shakta the lakin aaj morning sa ek bhi episod open nahi ho raha hai sab episod ko download sa remove kar ka fir sa download karna pada raha hai kitna episod download karu

Please aap check kar ka bataiya aisa q ho raha hai

Supply of product with fradulent explaining about the sony product and cheating me to buy sony led tv 22". But now the sony tv display panel is out. We go to the sony service centre. We shocked. Because the sony led tv is having sony lcd display panel instead of led panel. We make a complaint at the time of purchase to meenakshi fan house and also to the sony company. Now only we get the full truth about the cheating of sony and meenakshi fan house. I also made a complaint to the sony company about the fradulant of both today.

I have submitted data cable for changing under i/w on dt 30/01/18 in sony service center housing colony dhanbad and went yesterday for taking new but after enquiry i found that not raised claim. They reclaimed on 06/02/18. I request you to kindly take appropriate action because they r harassing me. How can be so lazy in spite of esteemed company. I request you to do the needful and revert back asap.

With refrence to above said subject i purchased one brand new mobile set G3116/xperia xa1/ds/black [protected] [protected] from your dealer prem narain and company G.T road jalandhar( Punjab) on 24 july 2017 this mobile set got out of work with in two month for that i gave it back to your service center in jalandhar after that i received replaced mobile of this device but after some time the mobile set of this device still not working properly i again gave it back to your service center in hoshiarpur i again received replaced mobile of this device but this device again not work properly this procedure was repeated by your company four time .then also your all 4 phone still not worked properly. I purchased it with full faith in your company but now I got released the motive of your company behind to make the customers fool like me .Now I want to brought in you kind notice kindly to return the value of 19500 along with interest and all expenditure done by me. So, that I can make alternative arrangement otherwise i have to file suit against you in consumer court under consumer case protection act .Once again I request you to return the full amount of this device mobile set along with interest.

When i connected screen mirroring that device shows connected with 1 device (S) please send content from a connected device. And i forgot one device but not connected. Every time screen mirroring saw registration option failed. And another way also tried that is wps and tv wifi mode but that device is not connected. I used redmi mobile in this mobile wifi direct option available, device also connected but tv not access screen mirroring please solve that problem

I had subscribed to sonyliv in november through my paytm account just for a month. Now, they have been debiting 49/- from my account since last 3 months without my permission. I have written mails to [protected]@setindia.com numerous times to no avail. They even falsely replied once that the subscription has been cancelled but the amount continues to be debited incessantly.
This is absolutely preposterous service. Please cancel...

Sony is turning to be worst, other then crime petrol, i see porus and saibaba, but this peoples shows only there ads. Specially todays porus show was all about counting numbers and music, i mean what the hell? If they cant show anything just stop coming up with such programs. Iam not paying to watch there ads, consumers should stop watching sony tv...