Sony India Complaints & Reviews

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Please aap check kar ka bataiya aisa q ho raha hai

Supply of product with fradulent explaining about the sony product and cheating me to buy sony led tv 22". But now the sony tv display panel is out. We go to the sony service centre. We shocked. Because the sony led tv is having sony lcd display panel instead of led panel. We make a complaint at the time of purchase to meenakshi fan house and also to the sony company. Now only we get the full truth about the cheating of sony and meenakshi fan house. I also made a complaint to the sony company about the fradulant of both today.

I have submitted data cable for changing under i/w on dt 30/01/18 in sony service center housing colony dhanbad and went yesterday for taking new but after enquiry i found that not raised claim. They reclaimed on 06/02/18. I request you to kindly take appropriate action because they r harassing me. How can be so lazy in spite of esteemed company. I request you to do the needful and revert back asap.

With refrence to above said subject i purchased one brand new mobile set G3116/xperia xa1/ds/black [protected] [protected] from your dealer prem narain and company G.T road jalandhar( Punjab) on 24 july 2017 this mobile set got out of work with in two month for that i gave it back to your service center in jalandhar after that i received replaced mobile of this device but after some time the mobile set of this device still not working properly i again gave it back to your service center in hoshiarpur i again received replaced mobile of this device but this device again not work properly this procedure was repeated by your company four time .then also your all 4 phone still not worked properly. I purchased it with full faith in your company but now I got released the motive of your company behind to make the customers fool like me .Now I want to brought in you kind notice kindly to return the value of 19500 along with interest and all expenditure done by me. So, that I can make alternative arrangement otherwise i have to file suit against you in consumer court under consumer case protection act .Once again I request you to return the full amount of this device mobile set along with interest.

When i connected screen mirroring that device shows connected with 1 device (S) please send content from a connected device. And i forgot one device but not connected. Every time screen mirroring saw registration option failed. And another way also tried that is wps and tv wifi mode but that device is not connected. I used redmi mobile in this mobile wifi direct option available, device also connected but tv not access screen mirroring please solve that problem

I had subscribed to sonyliv in november through my paytm account just for a month. Now, they have been debiting 49/- from my account since last 3 months without my permission. I have written mails to [protected]@setindia.com numerous times to no avail. They even falsely replied once that the subscription has been cancelled but the amount continues to be debited incessantly.
This is absolutely preposterous service. Please cancel...

Sony is turning to be worst, other then crime petrol, i see porus and saibaba, but this peoples shows only there ads. Specially todays porus show was all about counting numbers and music, i mean what the hell? If they cant show anything just stop coming up with such programs. Iam not paying to watch there ads, consumers should stop watching sony tv...

My xa had a very tiny dead/stuck pixel on the right side of the nav keys which was only visible on white background. There were few days left to my warranty, so i visited local service centre where they told me that they will check the device and see if they could replace the screen. They gave me receipt but it didn't mentioned the "job sheet number" (As it was my first time to submit a phone in sony service centre, so i wasn't familiar about it) and they told me that it would take a week. After the week passed, i directly called the customer care to check the status of my device and they asked for the job sheet number which was not given to me, so the customer care told me to contact local service centre to get the number. So i called the service centre and asked for job sheet number, but they said that "the job sheet number is not being generated for everyone" which after researching, it was a lame excuse. So i got the call from service centre on jan 29 that my phone is ready to pick. When i enquired what was the problem? They said, "the motherboard, charging port and display has been replaced" (Ok i understand why display was replaced, but why the heck was motherboard and charging port replaced?).

When i picked the device i was shocked. The condition of the device was so bad that i had a feeling that this can't be my device. The metallic sides were scratched so bad (Very deep scratches) and the entire back panel had deep scratches and it had marks of fingers like the device was being used without back cover or any protection for very long. The same case was with camera lens, it was badly scratched as well.
When enquired about the bad condition, we had an argument, after which he changed the metallic sides and said that they don't have back panel and camera lens available rightnow and agreed to get it it fixed.
When i reached home i tried to insert the sim card and when i pulled the sim tray (Simcard holder), it was cracked. The thing that shocked me was that this wasn't the simtray my phone had, because my simtray had a little mark on it, which it didn't have.

On jan 2nd, the guy at service centre informed me to get backcover replaced as it arrived today and after reaching there, i told him to pull off the back cover in front of me (I had already watched a video "how to dessemble xa" on youtube). So when he pulled the back cover off, i saw there was no "copper layer on board" which is supposed to reduce heat from chips and i was shocked to see the "dents" on the motherboard, the question is if they replaced the motherboard with new one why does it has repair traces?. So it's clear that the service centre guy just replaced my new phone with old one and and after emails, calls and visiting service centre again and again (Even though it's around 40 kms away from my home), neither sony nor service centre is helping me.

From 2 to 3 days my device stutters (Lags) while scrolling webpages and viewing pictures in album, which i'm definitely sure that it didn't happen before.

Kindly help

I am nuy this product by sarvoday sales corporation bying 02 feb 2018 and delivery 03 feb 2018very great but company boy (Man) without permision comeing and direct installing and fiting and not movieable stand installing already avabile in my home already purchase 02 feb 2018 direct.

Tv seeting i am not satisfid.

Pl showl this probleam.

Thank you

Hello sir,

I am having issue in sony tv panel. There is a dust in a panel, i have reported complaint to sony 4 months back and still its not resolved.
One month back they came with new panel but in that panel as well dust was present.

I am not at all happy with customer service.
Tv is in warranty, help me what should i do. I am planning to go consumer court.

I bought a camcorder worth rs 2, 45, 000 and within a year it got repaired three times. I had submitted my camera to kg electronics on 18.12.2017, but after that, the same problem occurred due to which i cant take my function fully. Since it is not working properly i asked for a replaced new camera, but they are not ready to give. Its a huge amount for me so please take necessary action. Having a product worth of 2, 45, 000 and still i cant take my function means what is the use of having that. I bought a camera from savathri photo house, coimbatore, and when i told them about this they told that it's not their problem, you have to go to sony service center.

Please take necessary action

Hii, i'm shailesh above my camera slot1 memory intermittent unable to read memory card re insert memory card msg. Showing and not working the camera. Then i'm giving to sony service centre of worli (Orbit electronic) on dated 5/1/18 and delivered to mi on 20/1/18. Bt same problem is arising to mi current wedding. Its very difficult position for mi in wedding season to take rent basis on another canon cameras. I hope u slove this asap. (Job no. J80051590, serial no.5670022). Really i'm not satisfied on ur service on ur big brand.

Hi,

I bought the headphone 1 year back and now my power switch button (Rubber) has been missed out and i have contacted the sony service center and they are refusing to take the product and saying that it can't be fixed need help i bought this product since i had good expectation in sony and the situation now i am facing is pathetic.

Location ; trivandrum - kerala - india
Mobile ; +91 [protected]
Mail id : [protected]@gmail.com

Dear customer your service request id 45276839 is assigned to star electronics ; delhi ; phone no:25774450 / 25774451
A/m is my complaint no of sony bravia led tv. Screen went blank in just one year and had to be replaced as per the auth servicing center start electronics. It's been long time they are unable to procure the screen or give any satisfaction and... So costly tv and such a pathatic service... Never ever but any sony product. I ll soon laudge complaint on pg portal also

Sony x8200e 4k hdr android tv purchase in end of october 2017 from kumar agency, ramgarh, jharkhand. Normally its display looking clear but when torch light has reflect in its display scratches show clearly.in this regard we contact its agency manager but they are not give any response. This scratch is the complete from sony tv company side. Due to i want to change this tv. So take needful action within 10 days.

Deoraj singh
D. S complex
Ramgarh cantt
Jharkhand
Contact no. - [protected], [protected]

I had purchased a sony bravia 40 inch tv
2 years & 2 month before and just after a week i observed that the screen mirroring feature had stopped working. I had complained for it on 27/01/2018. They said that the mechanic will be send to your home within 24 hours for repairing. We waited for the mechanic for 48 hrs after when he didn't came, we again went to the showroom to complain. We again complained on 29/01/2018. They again said that the mechanic will reach your home within 24 hours. This is the response that you provide to your customer??

Poor tech. Servoice from sony

How long do we have to wait for a response from your side?
Is it going to take another 1 more month?
Everyday we are calling the service center in adyar and no one is giving us the status of our phone and it is been lying there since nearly 50 days.
When we try to reach karthik’s number, it is been says not reachable or busy.
No one is answering our call even.
Kindly let us know the status of our phone or else we will take the required legal action.
We do not want to waste anymore time and keep ur phone in the service center anymore like this.
We even enquired in the other branch of sony service center of coimbatore where we bought it from, they said that even when they spoke to karthik, he is not explaining the issue, he is just telling rubbish, the other service center staffs told us that we should have not kept the phone with service center because they create scratch, tends and then tell us no service within warranty can be done.
Kindly do not waste our time and money like this, we are also working people and you guys are stressing our mind.
Tell me if you can solve the issue of our brand new phone, or else let me take legal action. We do not want to wait and waste our time anymore.

Had given my sony laptop for service on 23 jan 2018 to first choice computers, section office bus stop, anna nagar, madurai 20. They said the problem will be sorted out in 2 days. But as of now i. E 29/1/2018 there is no answer from the dealer with numbers [protected], [protected]. Neither they are picking up the calls nor answering in a responsible way.

I brought a kd-43x8200e\b (07ledtv) on[protected]. And i brought ht-iv300 (08dav) on18-01-18. When i fix with the service person arc port was not working in tv and the tv remote also not working.
I already post a complaint. Still i can't use the tv. How can come like this in a box piece.
I can't believe.
I always trust in sony. It is no:1 in world wide. So kindly replace me a new and with out complaint tv as soon as possible.
Regards,
Alvin james.

Dear sony,

My tv is not working, and i complain on 15th nov 2017. It's been 2.5 months but there is no proper response from your local authorised service centre.

Firstly your technician mr. Vimal said that he will check the spares and he will get back to us regarding spares availability and estimate cost. We always follow vimal for his feedback but in vain. Finally, we contacted sony service centre as well as the local service centre. They said my spare is not yet approved.

Now my spares are approved but till now no response from service centre.

Kindly look after my complaint as mentioned in subject.

Thanks & regards

Complaint no: 44029074