Sony India Complaints & Reviews

I had visited sony centre andheri to replace the broken glass of my xperia xzs and i was surprised to know that sony does not provide after sales services. The appointed and authorised servise centre of sony which is a 3rd party also has a 3rd party vendor to repair mobile phones. At the desk they upfront said to do any such repair outside warranty, if any, has to be paid in cash only and electonic payment is not accepted as per company policy. Now the twist is to make the payment customer has to re-visit their service centre and only after payment in cash is done they will start else they will not start. Also the person has the guts to say mobile phones are not given much importance in sony. This is really a inconvenience and harrassment caused to customers to by a sony handset which will be like use and throw product as they don't have their own capable mechanics. I had asked the owner to provide written reason to pay in cash and it was denied. The attitude of the owner and the staff was that you have taken the product, now you are at their mercy. Attached is the last conversation vidoe. Please look into this and provide justice.

My sony home theaters main unit has been taken by your customer service executive mr. Pramod pandey ([protected]) on 24.01.2018 saying that it will be repaired within a weeks time. It is very much regretted that neither the system is returned nor any satisfactory reply is given by mr. Pandey or branch manager raigarh who refuses to disclose his name ([protected]).

The system is hardly 2 years old and am ready to pay for repairs.

Vivek ranjan pandey
Sr. Gen. Manager / head
Hr, admin & corpoate affairs
Sks power generation (Chhattisgarh) limited
4x300 mw power project,
Vil. Binjkot/darramuda, tah. Kharasia
Raigarh (Cg) 496661
Mob +[protected]

A complaint was raised on 21st january 2018 as our 42 inch sony led tv (W900b) was automatically shutting down. The service engineer has addressed the issue advising us to bring the tv to sony service center stating one of the parts are damaged.

Upon visiting the service center, we were advised on 3rd february 2018 that as the spare for the damaged part was unavailable, our current product will be replaced with the current line up model kd-43x8200e (Mrp rs. 87, 900). We were then advised to pay rs 10, 318/- for the spare part post which we will be receiving the new product.

However, on 5th february 2018 we requested an upgrade for a bigger size kd-55x8200e (Mrp rs. 1, 24, 900) within the same series that we were allocated i. E. Kd-x8200e. We thereby sent a confirmation stating that we are willing to pay the spare part cost of 10, 318/- along with the difference amount of rs 37, 000/- (Mrp 1, 24, 900 - mrp 87, 900). Therefore, the total to be paid if our request was approved is rs. 47, 318 (37, 000+10, 318).

We received a confirmation from the authorised service center on 19th february 2018 advising us to pay rs 65, 318/- for our upgrade request to be honoured. We immediately consulted the service center as the amount is more than the estimated amount (Rs. 47, 318) as per our calculation.

To our dismay, the service center representative (Lakshman) informed us that the rs 65, 318 is calculated making the model kd-43x7500e (Mrp 69, 900) as base which costs less than our current product w900b. As we are not willing to pay amount of rs 65, 318, we advised the service center representative (Lakshman) to proceed with the initial committment of kd-43x8200e. However, the service representative (Lakshman) now informs us that the replacement request was approved for kd-43x7500e and not for kd-43x8200e.

We have supporting evidence that the model committed was kd-43x8200e and please be informed that we will not accept any product that results in a price downgrade compared to our current product.
So we requested them to reinstate their initial commitment and replace our product with the current line up model kd-43x8200e upon the receipt of the dd of rs 10, 318/-.

The company is now stating they will only provide the downgraded product post paying the 10, 318/- and not even willing to providing a letter stating that part not available.

Subject: regarding deleting a review
Hello,

I, mr. Raja salian, would like to remove the review on just dial website on sai sony service centre in kandivali west.in response to my review, my complaint has been resolved and hence i would like to remove the given review.

I am sharing the following link to the said review:
https://www.justdial.com/Mumbai/Sai-Sony-Service-Centre-Near-MTNL-Building-Kandi...⇄

Please help me with the same. Thanking you in anticipation

Regards,
Raja salian

My tv sony 32v550a not working in hdmi
With sun hd stb and videocon dth he
Previously when there were 5;or 6 channels in sunhd dth there were brilliant display through hdmi when he channels increased they told to use higher version of stb. But no video through hdmi
Then i tried videocon dth hd.in hdmi it shows starting pl wait but no display afterwards.
When i stream video through mobile there is display through hdmi
This full hd tv l bought spending a lot of money
Pl help to see display through hdmi

Hello sir mere sonyliv app app me koi bhi show download nahi ho pa raha he eska video bhi dala hu jo dekh ke kus kijie varna is bar to pakege hi dalavana bandh karana padega kuyki bar bar vahi problem se tang a gya hu or a download karne ke lie to premium packaging dalvate he varana live vese bhi dekh sakte he merko vo porus or crime patrol ajhi download hona magta he

My 2 year old sony 55inch tv's was not working and i filed a repair request on 11th of feb - request id 45684557 but nobody called for almost 10 days i followed up and was told that the engineer will come but nobody turned up... Then finally after multiple calls i was told to to file a new request as that request went to some other center. So i filed a new service request[protected] on 20th feb.

Then a person came on 21 of feb and told us that the mother board was damaged and took 5k advance for repair... Almost after a week he told us that that i will be given a new tv as the motherboard is no more in manufacturing. They asked me to pay the motherboard charges (Around 10k) and the tv will be replaced and the amount was paid on march 4. Logically if they are not manufacturing that model then they should replace it to me for free, no worries...

Since then i have no update on what is happening and all my calls go unanswered... Even mobile phone calls don't get answered or call back.

Surprising that such a large organisation acts in such a manner... I understand there is a process and thing take time but how much and why not keep the customer updated...

Can you pleas help!

A tv model kdl 40hx850 was purchased form sony centre noida on 18/11/2012 with one year warantee. The problem of black out screen/no picture started from nov'2016. Similar complaints were made on 05/11/16, 18/05/17, 29/11/16 and 03/03/18.
On visit of service engineer from sony on 03/03/2018 informed the panel is to be changed and that will cost approx. Rs. 25000, for which we had agreed. While contacting sony service center on 09/03/2018 it was informed that panel is not available with sony as they have discontinued the model and in turn sony is offering 25% discount as replacement while purchasing new tv.

It is very surprising to note that sony is not able to provide service after sales including availability of components for repair once the model is discontinued. It means life of tv is just two-three years as soon as the model is discontinued.

It may pl be noted that offer given by sony is unreasonable in view of very short life of expansive tvs. It was also not mentioned in terms and conditions that spare parts may not be made available after discontinuance of particular model.

Pl respond urgently and take necessary action to rectify tv.

Sir,

My sony led television bearing model no-kdl43w800d & serial no-8551715 is out of order since last 2 months. I have requested for attending a service engineer for resolving the issue.
A service engineer named mr. Ravi (From prakash communication, holding no-12/a, ward no-23, akashwani chowk, adampur, bhagalpur, bihar-812001) attended the call on 28/01/2018.
He gone through the problem and responded us that the pannel of the tv is out of order & assured us that the same will be replaced by a new pannel within 15 days as the tv is within 2 years warranty period.
After 15 days, when we did not received any response from his side, we made a call to mr. Ravi.
Mr. Ravi informed us that as the pannel is not available with the company for the said model, the television will be replaced by a new one.
For this he requested us to submit a demand draft of rs.944/- in favour of "sony india pvt ltd" payable at patna.
As per the requested, we have already deposited the dd no-000037, dtd-27/02/2018 at prakash communication, bhagalpur.
The dd was received on 28/02/2018.
But, till date ourtv is not replaced by a new one as we have not seeing any improvement in the issue.
Please inform us, what is the present status of the issue and how much more time the company will take to resolve the issue.,

Sony sub having too many disruptive adds during tarek mehta show.
A) way too many breaks which is highly disturbing to all o[censored]s

B) too much time wastage during adds and many repeats/ recaps after each and every break.

C) tarek mehta main character tarek unnecessary comes too many times during the episodes speaking and repeating things not needed

Sir,
I have purchased
1) sony led kd - 65x9300e tv &
2) blue ray dvd home theatre bdv-e-3200
From vasanth & counder their sales invoice no. [protected] and [protected] dated 06.10.2017.

It was functioning all well since installing and demonstration.

Since last 20 days tv working alright with tv speakers only.
We noticed the error message on tv screen as

"tv speakers active due to audio speakers inactive due to communication failure"

On 03.03.2018, i have visited digital vision, 44, veerappa nagar 2nd st, alwarthirunagar, chennai 600087, and made a written complaint.

On 05.03.18, i came tounderstand, that one technician mr. Vignesh, mob no.[protected] will attend my complaint.

But till now he has not attended and not responding my calls and whatapp message.

Please kindly arrange to depute a technician to rectify the problems i am facing earlier. I shall pay any stipulated charges if i need to pay for this.

Thanks with regards

D c buvanasekaran

Bought sony bravia hd 40" tv, after one year tv not working fine, every 3 or 4 months having issue with tv, jaypee electronics noida service center making fool every time with us, every 3 month i have to visit service centre with complaint. They did something wrong with tv for obtain charges from us.
Every time i have to pay 3000 to 5000. Plz help

I am serving indian navy officer since 1991 in the indian navy and as you know from my previous mails, have been using a large number of sony products.

Pls go through the trailing mail of orbit electronics mr naresh. I will give you reasons now why i feel cheated by sony india:-

Purchase of a costly item ps4 1tb in jan 16.
Failure of ps4 controller in jan 18
Call made by undersigned to sony customercare who asked me to call orbit elctronics
Orbit electronics desk lady asked me to buy a new controller.
I bought a new controller from croma.
It also failed to sync with the console.
I again called orbit electronics and the desk lady handed over the phone to a technician called prasad.
I was told to come with the controller. I reached orbit electronics on 27 feb with console and three controllers.
Within few minutes, mr prasad, told me its a hardware defect and no repair can be done, but asked me to make a job cardand also give xerox of original invoice and warranty sheet.
I got the job card made from the same desk lady because of whom i bought a new controller, whereas the defect was probably with the console.
While she made the job card, i went to the next shop and took xerox of the original invoice and warranty sheet and handed it over to mr. Prasad.
I asked mr prasad for his mobile no so that i can call him about the job being a concerned customer, but refused to give me stating company policy and glanced at the cctv. I informed them that i am under transfer to goa and need the issue be resolved at the earliest.
The desk lady and mr prasad informed me that this console would be of no use and as per company policy, at some discount, they will give me a new one on my next visit. Additionally the desk lady asked me to call after two days and confirm the job status.
I kept calling orbit electronics at their nos. 65559081 and 65559082 from 01 mar onwards, however, every time either no one picked up the call or it came engaged.
With utter disdain, i made a email to the service head, sonyindia and orbit electronics in the evening of 06 mar 18 attaching the job card
Surprisingly, i get a call from mr naresh in the morning of 07 mar 18, saying that i need to send the mail again with the attachments making them turned upside down. I was shocked to know his utter ignorance of how to turn an attachment.
I informed mr. Naresh that i have personally handed over the xerox copy of original invoice and warranty sheet to mr prasad. Shockingly, he did not believe me that in have given a xerox and after i insisted, keeping me on hold, he spoke to mr. Prasad, who i understand told him that yes i had given.
Mr. Naresh then informed me to make a dd of rs 16000/- (Approx) and to come and give the same, he told me it will take another ten days for the new ps4 to come to their shop
I asked him that i can do online transfer and they can deliver, however, not only he spoke to me rudely and gave the phone to mr prasad.

Following needs your urgent intervention:-

1. Why did the desk lady advised me to buy a new controller saying that's the only solution?
2. Why did orbit electronics mr naresh took 9 days to tell me that console is beyond repairs, when mr prasad had clearly told the same on 27 feb?
3. Why is prasad calling and telling me that for all this while since 27 feb, he kept the warranty sheet and invoice safe in his pocket?
4. Why do i believe that the console is beyond repairs, it could be a usb slot problem or a resistor/ pcb problem?
5. Why do i have to make dd and then why should it take ten more days?
6. Why cant you see the cctv recording and see how the orbit electronics treating their customers?
7. Why can't you understand that a ps41tb customer wont be uneducated and would like to be treated reasonably?
8. What will you do with the unprofessional behavior of your service engineers and employees?
9. Why cant you actually intervene and solve the problem and deliver a ps4 at my home?
10. I will personally put negative feedback for this product at all websites and e portals.
11. Why can't it just be repaired? We are repairing much more complex systems today in india.

Regards

Dear concern,
I have bought sony led 32" around 3 year back with

Model no klv -32r 412b
Serial no 3369785

Led screen has been damage last week, but it was not available in service center.
As per them the same model is close now.
We bought sony with the expectation of getting good service, but we are not getting the same. I have visited your haldwani and aligarh service center but not get any response
Request you please help on priority

Hello sir mere sonyliv app me 28th february se crime patrol ka koi bhi show download nahi ho pa raha he eska kus elaj kijie anytha premium account ka koi matlab hi nahi raha jatane please help baki sab show ka episode download ho raha he kupya eska bareme kus dhyan dijie or mene 11th february ko 3 month ka pake dalvya tha 3 month ka pake dalvya tha

Hi friends,

Those who have been faced vertical lines issue in 32' color sony led tv klv-32r482b (Sony bravia tv), we need to join together as a one team, we will try to approach consumer court or any one of government complaint board for this issue. Because i have been seen here most of the members are faced similar kind of issue (*vertical lines issue) on sony tv's (Even though many members faced issue in same model no - i don't know why). But the sony corporate does not take any action on this...

We have raise the complaint against sony as a one team, then only they will take necessary action on this… please comment here… we will discuss further here and we will take further action on this…

Please comment here

Hi friends,

Those who have been faced vertical lines issue in 32' color sony led tv klv-32r482b (Sony bravia tv), we need to join together as a one team, we will try to approach consumer court or any one of government complaint board for this issue. Because i have been seen here most of the members are faced similar kind of issue (*vertical lines issue) on sony tv's (Even though many members faced issue in same model no - i don't know why). But the sony corporate does not take any action on this...

We have raise the complaint against sony as a one team, then only they will take necessary action on this… please comment here… we will discuss further here and we will take further action on this…

Hi, i am dr narendra hereby complaing you that, i have taken sony tv (Klv-49w672e) on 15th of aug 2017, while watching tv suddenly it got off and red light startd to blink. Immediately we disconnected and contacted customer care. (Complaint no[protected] service engineer told that some board problem. How well reputed sony tv with high end model can get this type of fault within 6months. This is very very unfortunate that i believed sony and spent hard earned money, after complaint (24 feb 18) till today i don’t got tv repaired,
As sony is well reputed brand kindly do exchange of tv and give us good relief. Hope you will do the needful at the earliest
Thanking you
Dr narendra babu c n

Hi team,

Greetings!

I am really disappointed as a sony brand customer, because i have more crush on this brand, so that i was used my most of the product from sony only like such as mobile, headset, tv, dvd players & etc, also i have been advised to our family surrounding’s and friends about the sony is best brand in an quality and other aspects as well. But now my belief not correct with sony brand.

I have purchased a 32' colour sony led tv klv-32r482b serial no. 3277273 on three years back from sathyas show room, porur, now i am facing the vertical lines and distortion on the screen, when i approached the customer care they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 13000/- i mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality.

Sony product quality was very very poor, no long life, the products and its equipments quality also not good, with in an short duration with less usage, i have been facing issue on my sony tv.

I have couple of questions to corporate,

Question no: 1

Firstly, have you manufacturing the good quality of products?, if yes, why i have been facing the vertical lines and distortion on the screen issue on my tv.

Question no: 2

I have been faced this issue exactly once the warranty period gets completed, also i have been seen your customers complaints from consumer complaints portal, most of the members are faced the same issue at the same time (Like after three / four years only)?

Which means you (Sony) are manufacturing the most of your products and equipments with poor quality only?

Question no: 3

Continues with last question, have you designed your products and equipments can failure after three or four years?

Is this your business strategy?

So that your corporate can get fudge revenue and profits through the spares and services

We are believed that (All of your customers like me) sony product are too good and we should used the products for long life because of the brand name, even though the product price is costlier when compared to other brands.

Question no : 4

If not, then why your products can failure after three / four years?

Hope fully you have get similar kind of complaints from customers end, then

Have you following fmea (Failure modes and effects analysis)?

If you done this analysis na, its get resolved... I think you are done... You are manufacturing your products with less quality also it should failure in an short duration's then you are getting continues profits and revenues from your customers through this strategy..

I checked with the sony authorized service center, they said the only solution is to get the part replaced. I hereby request you to get the tv replaced with another one, as i am not happy with the current solution in getting part replaced and what if the problem occurs again. Please do help in getting the tv replaced or do the appropriate solution and action on this...

My humble request to everyone, please don't go behind the brand name of sony which is totally wrong and the product doesn't worth that of quality. We just spend money on them and in return we get nothing but poor quality and worst customer service.

Thanks

Karthik

I had purchased sony led 42w900b from kdm electronics - mayur vihar - delhi on 15/3/18 vide invoice number mv2-05323/14-15 with an supplier reference as sf[protected] through bajaj finance with extended warranty for 5 years.

I had problem in my led hence lodged a complaint in your customer care on 22/2/18 vide complaint number 45897038. Your service engineer mr anil visited us on 24/2 and infromed that the motherboard has to be replaced and the total charges would be 10500/- when i told them that i have an extended warranty he said that he is not bothered about that and if we want our tv to be rectified then i have to pay 10500/- so i paid him a advance of 1000/- vide receipt number 002305 dt 24/2 of f1 info solutions & services pvt ltd.

After getting the advance he informed me that he will get back to me by 26th with actual status of the motherboard. When he didnt turned up i called the serive centre wherein to my surprise they told me that it would take 10 days to give the status and they are not sure whetehr they will get the mother board or not??? They were very rude and made me feel like that i am did some crime by buying sony product.

If sony is incapable of keeping the spares in stock then why cheat customers with wrong promises and advertisements.

I expect a response within 48 hours, if not i shall go to the court of law and will also ensure that non of my relativces, freinds, colleagues and etc never ever opt for sony products as sony india is nothing but a centre to con public.

Senthil

[protected]