Sony India Complaints & Reviews

Even after visiting several times to sony service center saharanpur u. P. The center operator did not entertain my problem and keep harassing mentally for several weeks even though i had proper bill and required documents regarding phone. I bought z5 premium 5 months back and by showing redtapism center operators degrading the name of sony. I want that sony co. Should teach those center operators a lesson so that they do not harass their customers.
Complain is against s. V. Enterprises, haqiqat nagar, saharanpur u. P.

Hi
This is nirav patel from ahmedabad i am using sony xa ultra and i was facing a problem in its touch for which i suppose to restart my phone every 5 days and for that i have visited service center for 4 to 5 times they have initially changed the touch then again changed the gouch then made forcefuk software changes then changed the motherboard... After the last visit i got a new problem as a gift on the previous one which is not still solved the new problem is that the music application itself continously changes the songs without playing it for this problem as per the customer care executive i have restarted my phone as i am doing it every 5 days and also cleared the data but the problem remains the same so i would like to congratulate sony for giving me such a grate problems and trouble... And sorry for the sony as it has lost it customer in future... As well as i will not suggest any one else again thanks sony for what you have done

I had purchased a sony tv model led kdl-32ex520 on 28.3.2012 from ms. Esjee&co. Trichur (The authorized sony dealer) vide invoice no. 904339 dt.28.3.2012. The tv was in regular use ever since in my house at 145, mannuthy house, west hill, kuriachira trichur 680006, kerala. Of late ts has been showing malfunction but way of horizontal and vertical lines on the display. The complaint was registered with sony service on 4.12.2017 and the service request id 44364552 was assigned to access electronics trichur, your authorised service provider on 4.12.2017. I visited the service provider on 4.12.2017 and subsequently the service mechanic mr. Bibin was in contact with me and was told that the panel replacement is being organised by ms access electroncis and the cost would be rs.15, 000/- which i agreed. But on 3.1.2018 i was told that the replacement panel is not available and the possible option is by replacement by a new tv at the cost of the panel. But later i was told the since my tv has been purchased more than 5 years back, that option is not available and only a 25% discount on the new tv that i may select. But this is a very costly option, i will not be able to accede to this suggestion. I would request you to either replace the panel or provide a new replacemet of my tv for which i will pay only the replacement cost of the panel of rs.15, 000/-. You may kindly resolve my problem immediately. Sender jos thomas. M.

Dear sony,
At the outset this is to inform that i bought a product led 55x8200e on 26 dec 17 from reliance digital at ambience mall, vasant kunj, new delhi.
The scheme offered by you included a six month subscription to netflix @4800 rupees.
The tv was delivered on 27 dec 17 and the box did not contain the coupon of netflix, nor did the person installing the same talk about it.
On 1 jan 17, i spoke to reliance digital and took me 48 hours before they asked me to speak to sony customer care who said that the offer has expired on 31 dec 17 and i should have spoken earlier. Mr ravi who i spoke to asks me that i should have contacted you earlier; but only if i was told earlier or you are not responsible but reliance digital is.
No one told me that offer is expiring on 31 dec 17 or one would have done the same accordingly.
It has been a deal in bad taste with sony, to say the least.
Request confirm the next step at your level as as the tv was purchased before 31 dec 17, i am entitled for the deal. If you want to coordinate with reliance digital that is you to do and if you people want to shift blames, i have no time for it.
Look forward to hearing positive inputs from you.

Dear sir,
I am writing to bring to your attention the extremely unsatisfactory service which i have received from your sony authorized service centre, f1 info solutions & services pvt. Ltd., at 208, 2nd floor, ashok bhawan 93, nehru place, delhi 110002. More specifically, from one mr mukesh, who apparently runs the centre.
Our tv (Model no. Klv-40w55oa) stopped working as the set did not come on after pressing the power button. We had registered a complaint (Ccc id: 44709964 dated 22.12.2017), after which a person came to our residence to check the tv. Since the tv did not come on, he assumed that it was the mother board which was defective, without bothering to open the tv or conduct any further check. For this he charged us rs. 300/- for which no receipt was issued.
(I may mention that last time our tv had the same problem, in november 2015, an engineer had come from a. P. Network services (Sony’s then authorized service centre). He had opened the tv in our house, checked the fault and informed us in detail about his findings. Thereafter 2 transistors and fuse were replaced, for which we were charged rs. 2, 262/-. We were given an estimate of what the repair work would cost before taking away the tv and the final bill tallied with this estimate.
Our tv was picked up by 2 boys from f1 info on 25.12.2017. These boys were smelling very badly and had obviously not washed in a while; not at all the kind of service we expect from an international brand like sony. Thereafter, there was complete silence from f1 info; numerous telephone calls to their telephone number[protected] went unanswered and were not picked up.
I had also visited the sony website to check the repair status of the tv. This was singularly unhelpful, merely stating that the tv was being serviced, with no further details.
Finally, i complained to the sony service centre this morning (02.01.2018). Shortly afterwards, fi info called and said that they would need to place an order for a new mother board, which may take over 20 days to come. They quoted a sum of nearly rs. 15, 000/- for the repair work and also said that the guarantee would only be for 3 months for the new mother board.
When i enquired as to why they had not bothered to contact me or even pick up my numerous telephone calls, mr. Mukesh had no explanation; he simply said that the engineer had informed him only this morning about the need for a new mother board. Obviously, fi info was acting only in response to my complaint to the sony service centre.
Thereafter, i told him that i did not want the mother board to be replaced and that the tv should be returned to my residence. I also requested him to send an engineer to open the tv and show me the fault in the original mother board. He refused to do this and said that i would have to go his office at nehru place if i wanted the tv to be opened.
I have lived in numerous foreign countries and have served as ambassador of india to qatar & poland, as well as high commissioner of india to malaysia & canada. My wife and i have been loyal customers of the sony brand and have used sony televisions throughout. We have previously never had any problem with sony products or services.
We are deeply disappointed with the level of after sales and repair services and complete lack of communication from your current authorized service centre.
I hope that the sony company will take cognizance of this complaint and ensure that customer after sales service is improved and brought in line with the high reputation which sony enjoys internationally and in india.
Yours sincerely,
R. L. Narayan

R. L. Narayan,
D-71, ifs apartments,
Mayur vihar, phase 1,
Delhi – 110 091
Tel:[protected]Mob)
[protected]
E-mail: [protected]@yahoo.com

Sonyliv is the worst website ever. I am a big fan offer un dino ki baat hai and whenever i am trying to reach sonyliv app it shows that server is unreachable. It have been showing server unreachable for past few weeks that is why i couldn't see the episodes of ye un dino ki baat hai... Plzzzzzz improve this or upload the entire episode of ye un dino ki baat hai on youtube... Otherwise provide another website for the episodes..

I purchased sony bravia tv "32" lcd klv-32bx320 inm in october 2011 from sony authorized dealer mahalaxmi electronic, junagadh, gujarat pin code 362001.

I suddenly got picture problem in my tv and some time its on some time not on.

I took my tv to sony customer service on 21/12/2017. They inform me that its panel need to be replaced. It will cost around 8500/- inr, on which i agreed. After couple of days they informed me that this panel is not available at company and they give me a option to purchase any new sony tv with 25 % discount on price. I selected 40" klv-r352e full hd model. They mentioned me price of new tv 45990/- inr and with 25% discount its price will 34425/- inr.
But when i approched to local authorized dealer for verification of its real price, dealer is giving me same tv at costing of 41, 000/- inr. It clearly means if i purchase new tv from our service centre the price will 45990/- inr and same thing is available in market at 41000/- inr. If we deduct 25% discount from this market price, new tv should cost me 29435/- inr. Means factual discount as buy back is only just 4990/- inr.
Two things i will like to put in your knowledge. One is that global brand like sony should always repair their products because whenever anyone purchase sony, means he is paying 10k to 15k more than other brands in market. And second thing if you are unable to repair your product you should make reasonable, genuine & satisfactory buyback options.
I have full trust on sony brand. I discussed similar matter at our customer care number. They advised me to make a email in this regard. Kindly suggest me what should i do in this matter. My corespondence details are as under.

Job no. Of service centre j73716265
Date[protected]
Sony authorized service centre junagadh 362001

Customer care ref. No. 44912120
Date 01/01/2018

I purchased sony bravia tv "32" led 32r482
In february 06, 2015 and from august 2017 suddenly got problem in tv and some time its on some time not on.

I make a complaint to sony customer service, and a engineer come and inform me its ok and take service charge and go back
But after approx. 01 week same problem occur again and i contact again sony customer care. And this time engineer come and inform me he take tv with him at service center at varanasi and i will agree. He take tv and go on dated. 20th october 2017. And from that day to today i can't get my tv and after my follow up they are telling me my tv screen is damaged and new part not available. And demanding me for dd of 12000/- for exchanging my tv.
If my tv is not damaged with me and all fault of engineer and service center then why i pay 12000/-.

How disgusting service this is and disgusting service center authorized by sony tv. Means there is nowhere a trust on sony.

I am facing this problem from last 04 to 05 months, please help and support me from out of this...

Thanks
Amit

Hi sony team, i have purchased sony w80d 43' lcd tv on 12th september 2016 with lot of expectations and reliability on this brand but after just one year my tv is under brakedown for colors strips on screen and nothing visible. Tv kept at same place where its installed by sony person. This is really big question mark on the reliability of product. Customer is paying so much money on big brands and they are cheating customers. I need replacement against this failed products. My complaint no. Is 44852562

To
Sony
Kind attention is invited towards our complaints regarding repair of our sony led model no klv 32r422b set no 3419860.
The complaint numbers are as under 44434660, 44847169 and many more.
The warrantee of the product is to be expired feb 2018. Inspite of our several complaints as given may be also highlighted that engineers comes to attend our complaints and fixed the problem temporarily which again goes out of order within 2 to 3 days. It indicates that the product of highly reputed firm was not good. It is highly painful to say that the product of a highly reputed firm was defective from the date of its installation which is undesirable question mark against firm like sony.
In this regard we have already approached the concern officers of sony from lower level to senior level but their attitude was not cooperative towards consumers which seems to be not good sign on the part of sony.
In view of the above mention facts you are requested to kindly look into the matter personally and provide the replacement of the product immediately so that i may not approach the legal process. Also fing the attachment of last service.
Customer name : narendra kumar ([protected], [protected], [protected])
Flat no 578 sec 3 pkt 16 dwarka new delhi 110075
Near solanki mkt
Retd. Under secretary goi (Csir)

My tv is not working due to panel problem and whole family is waiting for new tv to view new year 2018 program’s. As per demand from local sony authorise service centre we have submitted draft for c/s price for 65” oled sony tv but we have not received till date.
May i request to arrange for the installlation of tv before 31 st dec2017...?
The receipt and draft photo is attached for your kind attention.
Binay kumar sharma

I have purchased sony bravia klv-48r482b led tv, 48" from sony digital showroom, vijayawada-andhra pradesh in february 2015. Now i am working near kurnool, ap. Last week tv display is coming with lines shadows. Hence i registered complaint/service through customer care. Service engineer visited/inspected tv on 25/12/17 and told tv panel was damaged and panel needs replacement, which costs around 30, 000 rs. I have spent 76, 000rs and purchased sony a brand master tv. But served only 2 years 9 months. I am feeling very bad with sony tv performance. Why sony design not taken care of inbuilt safety sytems, to protect tv.

For your information and advice if any.
Regards
R. Venkateswarlu
Mobile nos. [protected];[protected]

I have made a complaint regarding repair of my sony led tv which is in the warranty period in the month of november'2017 and got a message from your customer service center as my request was registered with id.44153927 dt.23.11.2017. But still no body was attended to the work. Again i got a message today to my mobile as your request is registered with id.44719773 dt.23.12.17. Pl. Direct your staff to attend the work as already two months has passed after making complaint.

P. Bapuji
[protected]
Garividi
Vizianagaram district'
Andhra pradesh

My lcd was repaired by service centre jammu on[protected], replacing board and panel and i had to spent around 26500 for the same. The lcd tv did not work properly and in december 2017 suddenly it stopped working and was blinking on and off when i used to start the lcd. I immediately brought to the tv service centre at jammu around 2 weeks back.
The technicians/representatives are given me different reasons every alternate day, some times they are telling one board is defective and some other day a different reason is given for the defect. I have come to the conclusion due to their in experience they were unable to rectify the defect. On my visit to the customer service centre on[protected], i was told the the lcd has been repaired and the board was ok and they cannot deliver me the lcd on spot as some meeting was going on in the rrom were the lcd is kept.
I was told the lcd will be delivered to my home by 6.30 to 7 pm and also the lcd will be tested after installation. I was given a mob no of the representative who will visit my home for the required installation.
I had some important work and also had to come back from around 20 kms fo remain at my residence for the representative to come. I even phoned 2-3 times on the mob no at 6.30 pm no one responded to my calls, even sms was sent to that mob no stii no response.
I have seen the worst service provided by this service centre. The service provided is deficient, negligent and customer unfriendly.

Rsbali
Advocate
[protected]@hotmail.com
Mob no [protected]

Dear Sir/ Madam,

Please note that the said mobile was purchased through Paytm on dated 25/08/17 and it was repaired for the said fault ( System UI Not responding, System Hung fault and Volume key problem ) on dated 22/11/17 and again it was under repairing work from 29/11/17 to 13/12/17.

Today again the same fault shown on the mobile screen and taken screen shot and sent to Sony Service Personnel ( Mr.Hemal, Vapi Office & Mr.Hemant, Surat Office) by Whatsapp .

Now I dont want to use this faulty mobile and arrange to send replacement against the same ASAP.

Due to not switching on given to service center @sonnet care 237-240, 13th cross, chm road, indiranagara bangalore, they have charged 120 rs/- for inspection and replaced the battery due to battery is not working and charged 1238rs/- and returned back on 16/12/17
Again the cell is not switching on same day itself and given to same store and the technician informed to replace the mother board and costing 9000/-rs

Concern is same issue is happend under warranty time and board was replaced free of cost and what is the reliability f the product?
Instead of paying around 11000rs to repire the same mobile i would have buy new one
Now the service center technician are dealing with the customer unprofessionally and doing r&d on my cell

Now return back money what i have paid to replace the battery and repire the cell on free of cost because problem is due to product quality

The
The director sales
Sony india ltd.
Sub : faulty power bank
Dear sir,
I bought a sony 32 inch led tv from a local (Midnapur) shop called ‘the great eastern’. I was suppose to get a gift along with my purchase but unfortunately the gift in the form of a power bank was delivered to me in october 2017, after keeping me awaiting for nine months. The same power bank has been malfunctioning since the last week of november. A few days ago when i took the gadget to the local sony service center in midnapur town they neither agreed for replacement nor for repair. Though it is clearly marked on the packet showing one years warranty. At last after a long conversation with them they received the faulty gadget from me, the receipt of which is enclosed here.
The said service center was supposed to give me a feedback after two days, but they didn’t. Obviously i am expecting a quick response.
Would you please sort out this matter at your earliest possible convenience and make me happy so that a healthy relationship continues with the sony corporation.

Yours sincerely
(Runa yeasmin)
Contact - [protected]
Dated on 19.12.2017.

My name is manish karki, i bought my sony xperia handset on 29 june 2016. After one year i subscripe a serices via app its called aitel secure services, in this services handset liquired and accidental in both condition customer required to be 10 % charge in total amount during handset repair.
One day my handset has been fall down from stair, i call to airtel customer care they ask to me mobile bill and another details, i submitted all details, they were contacting me within 48 hours, they pick up my handset. They were saying your handset part is not available in the market or spny service centre, 10 days they were searching my handset parts, they can not find, after few days they said your handset has been send to mumbai for repair.
One day they call me and said you had replace your handset from another person, i was shocked, i repalied no, i never replaced with any mobile.
After that no one is caling my and contacting me. Again and again they are saying you repalced it woth another one.
Every months is paid 79 rs in airtel secrure and 1336 rs for 10% handset repair cost.

Kindly required you to please check the satus of my mobile

Thanking you
Manish
[protected], [protected]

It is a worst experience with neosa electronics authorised service centre at s p mukharjee road, kolkata. I had a 28 inch sony led tv. Due to some screen issue i had taken up with the sony customer service. However as per the thier instruction issue was handed over to sony neosa electonics one of the authorized sony service centre. I was offered a tv replacement from sony company. I had visited to the service centre in the mentioned address, i experience a very bad service from them. Response was very poor when not a single customer were there. The security guard woking there one of the worst person. Finally i collected my new tv from the service centre on 16th dec 17 and they assured us to install the tv on the same dayafter 2 p. M in the address provided by us. But no body visited to our address till 5 p. M. When we contacted them for installation the people received the call talk very arrogantly why we call them so often and they will come after 6.30 pm. We again waited for them till 6.30 pm and again contacted them they told us that they will come by 8.00pm. But sorry to say that no visited from the service centre to install the tv.

I just want to say that the people who working at the service centre are very interested professional and they are just ruining the brand image of sony.

First of all please correct the working of your customer care. I have made a call to no.[protected] on 16/12/17, 11.14am to register a complaint of 32 inch television. I could not make just for want model no. Donot expect each and every one having a sony product will be in a position to remember or gather such minute information, which may be revised by the company in each season. Any way i managed to gather the information and made a call on the same day 4.42 pm and got reply that they have closed the service for today followed by the announcement that sony customer care will be working from 9am to 7.30pm on all days. Please avoid the working of sony customer care just like a local cigarette shop in rural india. Definitely it is shame to a brand like sony.
Now to the core of the complaint. My sony television model no. R30 e purchase on this december not working properly. Usb port is not reading the contents from pen drive or smart phone. Please rectify the defect if possible. That's all.