[Resolved] Sony India — KDL-42W900B 3D LED Smart Tv- Display panel problem

 
5 Reviews
Hyderabad, Andhra Pradesh, India
 thameembaan
I am great fan of Sony due to its brand and quality so I have bought a Sony LED 3D Smart TV 42 inch on Oct 25th 2014 during Diwali sale at Reliance Digital Banjara hills Hyderabad with 1 year brand warranty and 2 year extended warranty. It’s just 1.5 months now and it started giving an issue which I raised a complaint with reliance digital and they requested me to get in touch with Sony customer care. Sony technician visited my place and he gave the information to me that pixel has got broken in the display panel internally and this is an physical damage to the television set. When I asked the technician to show the physical damage or a crack or a scratch he says that’s how the Sony display panel is and directs me to some dot in the display panel which I cannot see. He gave an example of soft toy or Rasgulla sweet. If you hit the panel with that also it will damage the panel. He says I am liable to pay for damage of panel. Why I should I bear the cost when there is no physical damage/crack/scratch on the equipment? The damage has occurred in the internal display panel of the TV. Why the Sony display panel is so delicate that even with soft items the panel gets damaged. . Is it that I was sold an defective piece during festival offer which is giving issue within a month? After spending 80, 000/- rupees customers are not fools to damage the equipment and spend nother 30, 000 for display panel.
Complaint marked as Resolved 
The store where I bought the TV has taken up this compliant and see that the display panel is replaced. Even though they had no responsibility after sale but they took it up and provided a solution to me. product brand Sony has ditched me but reliance has helped. So I realized that not only product brand we need to look for store where we can buy. they also should be a good brand. Reliance has proved to me that they are bigger brand than sony and good in customer satisfaction. Bhawna (service manager) has done good job in handling it right from beginning till end.

Complaint Status


[Dec 17, 2014] Sony India customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Sir, was this issue resolved? Its a pity the Government is not using Goods and Consumer act and is not taking these manufactures seriously.

The manufacturers are manufacturing faulty design led tv's which are fragile and the internal screeen can be damaged very easily. The technician advised the internal screen could be damaged with a piece of rubber or even a pen.

And then the manufacturer fleece the customers to pay 80% of the product (Cost Internal Screen/Panel) to replace internal display!!!???
IMAGINE A PART THAT COSTS 80% OF THE PRODUCT COST DOES NOT COME UNDER WARRANTY!!! Is this a JOKE!
This is definitely cheating!!

Don't remember the earlier TV's having these issues. This issue is common with lakhs of customers fallen pray to this issue called "Internal Panel Cracked and hence is a Physical Damage" its all over the internet.

Why would anyone damage their brand new full hd led tv's, the one bought with hard earned money!?

Hope someone moves court against such manufactures. Can't fool and take your customers for a ride.
Thats how it is happening and Govt is not people friendly for this kind of issues. Court case takes years..
I raised a complaint for KDL-42W900B 3D LED Smart TV- Display panel problem in Sony, but no physical damage/crack/scratch on the TV. Sony technician visited my place and told damage has occurred in the internal display panel of the TV. Why the Sony display panel is so delicate that even with soft items the panel gets damaged. . Is it that I was sold an defective piece during festival offer which is giving issue within a month? After spending 73000 rupees customers are not fools to damage the equipment and spend other 27954 for display panel.
Sony should create a community in India like it has in american countries to share views and experience. I m also a victim. Just one month after the manufacturing warranty, the 3D system failed in my 43W950C and the service fellows estimated Rs 12000/- for repair.I m a big fan of Sony but day by day the quality is being degraded. Sony is better but not durable. Please subscribe for 5 years extended warranty at the time of purchase.

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    Sony India - KDL-42W900B 3D LED Smart Tv- Display panel problem