[Resolved] Sony India — KDL-42W900B 3D LED Smart Tv- Display panel problem
Hyderabad, Andhra Pradesh, India
I am great fan of Sony due to its brand and quality so I have bought a Sony LED 3D Smart TV 42 inch on Oct 25th 2014 during Diwali sale at Reliance Digital Banjara hills Hyderabad with 1 year brand warranty and 2 year extended warranty. It’s just 1.5 months now and it started giving an issue which I raised a complaint with reliance digital and they requested me to get in touch with Sony customer care. Sony technician visited my place and he gave the information to me that pixel has got broken in the display panel internally and this is an physical damage to the television set. When I asked the technician to show the physical damage or a crack or a scratch he says that’s how the Sony display panel is and directs me to some dot in the display panel which I cannot see. He gave an example of soft toy or Rasgulla sweet. If you hit the panel with that also it will damage the panel. He says I am liable to pay for damage of panel. Why I should I bear the cost when there is no physical damage/crack/scratch on the equipment? The damage has occurred in the internal display panel of the TV. Why the Sony display panel is so delicate that even with soft items the panel gets damaged. . Is it that I was sold an defective piece during festival offer which is giving issue within a month? After spending 80, 000/- rupees customers are not fools to damage the equipment and spend nother 30, 000 for display panel.
Complaint marked as Resolved
The store where I bought the TV has taken up this compliant and see that the display panel is replaced. Even though they had no responsibility after sale but they took it up and provided a solution to me. product brand Sony has ditched me but reliance has helped. So I realized that not only product brand we need to look for store where we can buy. they also should be a good brand. Reliance has proved to me that they are bigger brand than sony and good in customer satisfaction. Bhawna (service manager) has done good job in handling it right from beginning till end.
[Dec 17, 2014] Sony India customer support has been notified about the posted complaint.
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