Sony India Complaints & Reviews

Hi,

I logged complaint of my sony 32 inch led tv (Model - klv32ex330), which is now out of warranty. Complaint was for flickering display screen, with local sony tv repair center 'j p electronics, plot no. 331, sector 4, vaishali, ghaziabad - 201010, up, india'. Complaint serial no. Was 3293370, was attended on 17th april 2018 and was closed stating that led display screen panel is faulty and needs to be replaced, tentative cost of panel was told informed as around inr 11, 300/-. However, after multiple follow ups i was updated that panel is not available with sony and that i can get a replacement tv set (Model - klv32r302f) at the cost of around inr 21, 000/-.

The above solution provided by sony tv repair center is not acceptable to me as replacement of panel and/or tv set, at the price of panel cost, is the responsibility of sony company; offer to replace tv at almost double the cost of faulty part is simply not acceptable and doesn't reflect well on sony company's ability to deal with its trusted customers. I can very well get the panel replaced in local open market at inr 10-11 thousand, or can get a latest 40 inch led smart tv (Of another company) at the price of replacement offered by sony (I. E. Inr 21, 000/-).

I appeal to sony company to replace my tv set at the cost of replacement part (Display panel), i. E. Under inr 11, 500/-, or else be ready to lose an old and trusted customer, i. E. Me.

Thanks and regards,

Sunil khanna,
Indirapuram, ghaziabad.
Mobile no. - [protected]

Sir/madam,

My tv is not even completed 2 years and already has a mother board problem for which your service center has given us a quotation of 5900rs. For the replacement and it is taking close to 5 days for it. Wanted to know the reason behind this problem as the tv is relatively new and now only such a problem. Can you please clarify how this can happen so soon?? As we purchased sony as it has a very good product life...

Respected Team,

We have purchased Led KDL43W800D 3D TV, i have given the TV for exchange due to not availability of panel of the same, but here at vapi sony service center we found very worst service provider which i have ever seen.. And Mr.Sailesh is giving only commitment no proper answer provide by him. His way of langauge and his attitude is also the reason for worst service. Even i have speak to cc but they are also giving commitment.

Wheneve we ask mr sailesh regarding to product, he speak very rudely.

I need your help for resolution

The month has passed only commitment is getting.

Do the needful urgently.

Job work no :J80746618

Regards/ Bharat Patel

Today is almost a month and 2 days yet now i have not received any response from any one from k g electronics nor from any other officials to whom i have talked with. I have sent the previous email on march 31.

From the day 1 when i have visited the k g electronics the response which i get from mr. Vibin is ridiculous. He is telling himself as a technical specialist, but he doesn't have any knowledge about the product and he is a fellow who does not know how to treat his customers.

As this mistake was doe from their end but when ever i go to the showroom he is keep on raising his voice to me, which is literately not a customer will except from a person.

Last week monday was the dead line which they have given to me, but when i went on last week they still said some reasons and asked time till friday which we have also given. But even when i have visited on friday they have again asked time till saturday which we have also given.

Again when we went on saturday, they are telling as like the courier guy has not visited the showroom and they need some other time (Word by mr. Vibin's manager mr. Kumar).

I does not have any hope in their word and made a call to mr. Nandha kumar who was heading south (Voice from mr. Kumar).

He too asked a time till 8.30 pm 21.04.2018 which he never turned up till now.

With all these incidence as a customer to whom should i complaint this???

As the customer care executive does not respond to my query so i have went to mr. Vibin he was not responsible so i went to mr. Kumar, there was not proper response from him so i went to mr. Nandha kumar. Till now there is no response from him too.

Now what is the solution that you guys are going to give to my mobile???

If i dint get a proper resolution for my mobile i'm definitely going to take this issue to media for sure.

Regards,

N mano sathish,

[protected]

I purchased a 40' colour sony led tv kdl-ex520 in feb 2012. This was my first sony product purchased and as i had heard a lot about sony product quality i blindly bought the product. Now i am facing the vertical lines and distortion on the screen, when approached the customer care (Complaint no[protected], they asked to do the factory settings which i did but the problem still exists. Then an engineer came to inspect the tv. He told me that it was the display panel problem and which needs to be changed and the cost would be around rs. 22000. I mean after paying so much price for a brand that claims to be of best quality i need to pay almost 40% of the tv cost within such short span o[censored]sage makes me think what do you define as quality. When i did some research on the internet on the product i found a lot of people facing this same problem and this to be a manufacturing defect i have found lot of complaints by other buyers and the unbecoming behavior by such a leading electronic brand company like sony. Like other buyers of this model which seems to have manufacturing defect of display panel i also appeal sony company to recall the set and replace the panel free of cost. I don’t know the company will heed the request of so many people.
In the mean time i have decided that not only i but i will request all my known people not to buy any sony products in future.

I also suggest to all other aggrieved buyers to sit on a fixed date to sit before the sony show room in their respective cities displaying that “we boycott sony brands”.

Aforesaid model led tv purchased on[protected] has become out of order whereas after lodging complaint with the dealer in the morning the complaint was addressed on[protected] an after much persuasion & found that main mother board is defective which will be available after 7 days; immediate & faster service is solicited. Reputation of sony is at stake & not customer friendly. Warranty coverage is not the only solution rather, product should be zero defective. I regret for selecting said sony product.

Hi,

I purchased a brand new sony 43 inch x7002e from sri a. N & sons sony center in chennai. I faced a problem where there many black particles inside the plasma within a month of my purchase. So i raised an complaint and service request on 01-apr-2018 (Vide id:[protected]Request id:[protected]. This was assigned to service center and a representative visited us and said that there are dust particles formed inside the plasma and it has to be repaired. I objected and questioned him how can a month old tv can get so much dust?. I dint get a proper response from him. And they took the tv for repair on 10-apr-2018 and it was delivered back on 13- april-2018.

Then on next day i was able to see many dark spots on tv still and the condition was worse with the picture quality. So i raised an new complaint (Service request:[protected] and highlighting for replacement. A service engineer visited us on 19-apr-2018 and suggested for an repair again. I denied for an repair and insisted on replacement. He replied that he will forward it to company. I dint get any response yet. I kindly request for a replacement of the tv. Two repairs within 45 days of purchase is not at all acceptable. I even have an doubt whether the sony tv which was delivered to me was an new product. I am not getting proper response from the vendor.

I have attached all the purchase documents. Kindly replace my tv.

Hi team
I have purchase sony led 32 inch at metro on 19.04.18 and next day person came for installation from sony. I asked for flexible wall fixing but he said no sir company will give only table stand if you want flexible it is changeable of rs 1650/-. My service request id 46943033 is assigned from benchmark infotech.

Kindly check and revert this was not acceptable from sony.

I had sony tv (Kdl 46w700a) bought in 2013 sep. Now tv is not working showing multiple images

I have raised a complaint[protected]. Service engineer checked and found tft (Thin film transistor) damaged. Need to be replaced
Customer service team suggesting the part was not available and they are forcing us to buy a new tv where they give some percentage of discount itseems.

Within 4.5 yrs will the part of the tv's wont be available. Then why these products are getting sold. I paid 80k to buy and i need to pay another 80k to buy another in 4 years i need throw them off.

Is this service sony manufacturing will provide to the consumer.

I am completely frustrated the sony service made us given the pressure of requesting us to buy another tv. 80, 000 worth of tv is now a garbage. Sony is cheating the people and making the profit

I am referring to the serial tarak mehta ka ooltah chashmah being played on sony sab tv.
The current track or story is showing the children in bad light. The children want to learn to drive a scooter. All of them have been shown as underage drivers and without a valid license or learner's license. They shave been shown to steal the keys from a known person for getting a duplicate key made for a scooter in their society. They have...

I took an annual subscription on march 10 2018 but no access to content despite several mails. I paid for a monthly subscription at 99 rs on march 22 to test. Since then i have cancelled but get messages that it will auto renew; so they will illegally debit 99 rs every month. And i don’t know yet what happened to my annual subscription! Appalled!!!

Sir,

I purchased a led tv of 55"from m/s b. L. Computer bareilly vide bill no 167 dated 13.04.2017, which was sealed pack. On[protected] i make an online request for its installation. Service engineer of digital informatics pvt ltd bareilly came and open sealed pack box and installed on the wall. When he plugged and start the led tv he says it is damaged.

Service engineer contact with his higher authorities and explain the case. He took some photo of box from all side and found it was perfectly ok. As per service engineer m/s b. L. Computer purchase this led from relience digital bareilly so in first relience may change this led otherwise sony will take up this case.

Sir at the time of purchase i dont know that form where seller purchased this set. I purchased led in sealed pack box and it was opened by your service engineer. I received a call from sony co who says me" you purchased this led from reliance not our channel so we can not change you should contact from reliance.

It is once again requested that please see the matter and change this led.

Regards

(Atul kumar saxena)

59, krishna vihar

Rampur

Mob - [protected]

Dear. Sir
I have inform you that i will purchase my sony bravia tv on your authorised dealer on year 2010. Now my problem is when we open my tv watching it then suddenly volume is disconnected & then connected this way we have not watching properly.
One more thing you resolve my problem on phone call or arrange technition by company please inform me.

So kindly request you to please resolve my problem as soon as possible immediately.

Best regards
Shyam dubey
[protected]

What's the problem in uploading all the episodes of kuch toh log kahenge?? There are very few episodes in the app. Please upload each and every episode of kuch toh log kahenge as soon as possible. I was looking for many episodes since a long time but i didn't find them in the app, it was very disappointing so please consider the request and upload all the episodes of the show kuch toh log kahenge.

On date 11/08/2017 i bought a sony product, sony xperia xa dual from neeru enterprises gf-4, p-5, ocean plaza, sector 18, noida-201301
[protected]@gmail.com.

Following are the imei's no.

Imei-1 :[protected]
Imei-2 :[protected]

My phone got a slight software prolem after using 4 months. The problem was when i end up with call. It functionality on touch screen got vibrations.. I. E opening of apps as their own many many of times.
As i press power button to screen lock and then unlock. It works fine.
But after few days this same problem becomes forever and screen goes lining and i did not even able to power off my phone. It power off after battery drained itself.
I take xperia xa to sony care far from my town, saharanpur (Opposite church road, saharanpur). Contact no. [protected]
.
They took around 15 days. Finally, my cell phone arrived the problem of screen lining resolved but they made a big mistek. I did not know how? My camera says
"error - camera may be using by another application please close another application and try again later" while no application was opened. I reset it. It did not works. I lost my data, lost my time, lost my money on such a worst product.
The worst phone and service i got from sony. Really really worst.
Again, they (Sony service) said took my phone to them again for 15 days. Did am free from other work. Did not i have another work to do rather than reaching to sony centre again and again.

I have video of my deivce working after providing it to sony service centre. Am gonna share it to lot of peoples. As am tired from sony products and services. If you did not resolve this soon. Am really and really gonna show your products to people who have believed in sony phones.

Thank you
Rahul saini.
Mob - [protected]

Sir,
I purchased my sony bravia 48w562d led tv in december-2016 from reliance digital panvel stores. And in just hardly after one year and one month it started display problem. Panel is full of white lines/patches. I tryed to contact with sony customer care but they said ur product is out of warranty and we cannot help for you. When i asked for paid service now even after 2 months of time period they keep on saying that the spare parts are not available in the company. If such a big brand sony is selling products all world wide how can they fall short of spare parts for so long time period. I think this is a manufacturing defect and company should repair my led free of cost since it is hardly one year from purchasing this product. Kindly look into this matter and do the needful.
Regards.

I was using xperia xa1 ultra and it fell and broke. I submitted the phone to my nearest sony authorized service center and they told me that 10-15 days would be required for the repair to get done. During these 15 days i called the service center a few times but there was no response and they did not provide me with any information regarding the repair process. On the 16th day, they called me to let me know about the expense required for the process and provide some advance to them. I went to the service center, provided them the advance and they told me some more weeks will be required to repair the mobile.
When i asked them what took them so long to even let me know just the amount, there were different answers from different person. The sony support care told me there was no spare parts available. However, the service center executive told me that the delay has caused due to the shift of the sony head office to camac street. However, when i called another executive in the service center and asked if the mobile has been sent to the sony head office he said no, the phone is with them only. This is clearly evident of the disparity in the different answers. I am worried because i am sure that the initial 15 days have been taken by the service center because either they were using my phone, as it was not dead or they have misplaced some of the authentic hardware parts with fake parts.
Moreover, as a consumer i feel cheated because they have lied to me regarding the exact cause of taking one month for the delay.

Sir i have gave my mobile phone to to sony service centre which is located in sector 18, noida, on 3rd of april 2018, for repairing and they told me that in 5 to 7 days your mobile phone will be ok i said ok. But today is 13th of april 2018, but still they said every time awaited for part... Awaited for part.
And they will charge 4100 for changing display.

‪It’s a Pathetic experience from the Manufacturer of SONY LED TV.‬
‪We have purchased the SONY Bravia Television Model - KLV-40R352D IN5 bearing serial number 4526079 from Sales Corner, Manjalpur, Vadodara, Gujarat on Oct’17 and after 6 month past we started facing Issues. We complained for the same and they have replaced the Mother Board 2 Times stating that if this time trouble arise they will replace the TV set. Complaint Number are 43767508/43937718/43570191 but before 15 Days, two prominent Black lines started appearing on Display (Screen). We talked for the replacement or refund of money but there authority person (KRUNAL via Balaji Service Station) talked rudely and also stated that No replacement will be done wherever you want to complain, you Can !!! We wrote mail to Consumer Forum with CC to Sony Care. We are really frustrated and mentally disturbed on such kind of service and now we are good to mental torture of following up the things where we are not getting proper reply or response as well .‬

The Area Manager of My location Mr. KRUNAL Kaleria don’t have adequate behavioural sense for how to speak with customers. He has yet to understand the true meaning of Customer service and how to handle the customer query . Kindly look into it asap as it’s our hard earned money which your managers are not understanding.

Hello,
Sony company is becoming one of the fraud companies. It is making customers fool by saying some reasons like production stopped and parts not available. To sell their new products, sony service center indiranagar bangalore, they said to me tv's display panel is broken and its cost around 8000. After 10 days when i called they replied the common story part is not available and you buy a new tv, we will give 25% discount. So i took a dd for 25000 and submitted at service center on 24 march 2018, still didn't deliver a new tv. It is already 12th april. So people should put a case in consumer court for cheating people.