SpiceJet Complaints & Reviews

Dear sir/madam, i know my complaint has no value, but to relieve my pain, i am writing this. This surely junked and trashed by spicejet.

This morning dec 13 2019 have flight from maa - vtz. I had extra luggage, i went to pay at maa. I was second in q. The 2 of the female employees working there were taking and helping customers who are not in que. As a result i got bit delayed. Went though security and to the gate and gentlemen over there said, boarding closed. They sent requested me to talk to manager. So i went to the same counter and the way my request was handled by the lady working there was horrible. Projected it was my mistake. Then i went to check in counter to find who the manager was. This gentleman name is mr sharan kumar. Explained the situation. With a strong attitude, he didn't care. He did not even bother to explain me what my next steps were. I waited for an hour to get my luggage, some other lady worker took my boarding pass, never returned to me. Finally after an hour, my luggage came, they were asking me for boarding pass which i did not have it. Some how released my luggage. I wanted to get out of the airport. Then security personal did not let me, because spice jet has to sign me off. Then comes the story again. I went to spicejet counter. They wanted me to wait. How long?? I waited for more than half hour and men while i bought an other ticket different airlines. Some how that flight got cancelled for weather reason. But they helped to get out of the airport. What a horrible service by spice jet. Shame on the management and ceo of the spice jet for running such a useless organization, where the treatment given me to was like worse than a slave where slavery not been part of india. I would never buy this such a ruthless customer service airlines in case of emergency too. What if the customer is innocent, can't speak and they are old, they might even get a heart attack or get into panic situation with the nasty customer service of spicejet. What an shameless attitude of mr sharan kumar the ground manager for spice jet at maa.

I know this email goes to junk and of no value. But a passenger, i have to complain. Thanks for reading this, if you have come to this line in complaint. Appreciate your time. Please appreciate customer's time too. Today i was traveling for an emergency. No use for me to go tomorrow.

Sincerely
Venkata cheboli

My flight sg 6237 got delayed 5 hours. Therefor i had to make extra expense by booking a flight earlier to get my flight in mumbai on time.

Spicejet does not want to refund my ticket and also claims me being a no show - which is because i had to book an ealier flight due to their delay!!! - is a reason not to take my refund serious.
I am stunned. When the flight is delayed over 2 hours, spicejet needs refund ticket fare + 10, 000 rupies.
Also, the compensation has to be paid in cash, bank transfer or travel vourchers, according to the preference of the customer. As i already mentioned, i prefer bank transfer.

Now spicejet only offers me of 1000rs.
Which is nowhere near the costs of the original ticket and the new ticket i had to buy because of their delay.

So i have booked ticket on 7 november and it was return ticket from mumbai to kanpur and kanpur to mumbai on 10 dec to13 dec return. But due to some emergency which we were not aware of like my father got sick and it was sudden. Now few hours ago we are cancelling the ticket but the cancellation charges are too high its a big disappointment. Like ticket charges are 17000 and you are charging for cancellation 14000. Now you tell me what should i do where is profit i'm facing 14000 loss for no reason. Highly disappointed please i request you to look into this matter and do something.

We have spicejet flight today 04/12/2019 (Flight no sg 6) from dubai to mumbai which was cancelled due to tecnical issue
Pfa cancellation certificate of spice jet
Transportaion cost approx aed 600
Fooding cost approx aed 500
Further connecting flight cancellation charges rs.2300/-
New flight charges approx rs.73000/-
I want the refund of all my expenses incurred due to flight cancellation

This has reference pnr no - b8y8uc (From kochi to delhi) dated 03.11.2019. The said flight was diverted to jaipur and was delayed. We were forced to stay at jaipur airport till 5.00pm without any alternate arrangements.

Finally your ground staff (Mr. Pandey & mr. Ashish) assured us to refund 50% of the fare and they have written the same on our ticket and stamped. (Attached).

Please arrange refund as promised.

Ticket was booked the ticket through akbar travels.

Attachments:
1. Ticket - written 50% refund on it and stamped.

I booked and cancelled a ticket from an online portal in 30 minutes yesterday, 5 thursday december 2019.
Please explain the "airline charges -₹3000/-" below.
The cancellation details for booking reference number 05129691xxxx

I do not believe that for booking and cancellation the airline, in this case
Spicejet incurred a loss of ₹3000/- if any.

This is to bring to your notice that i along with my family was travelling to mumbai from delhi via spice jet flight no. Sg8169 on the 2nd december 2019. On arrival at the mumbai, my check - in suitcase was missing. This undoubtedly came as a rude shock to me as it had belongings which were important and expensive lehengas, as we were returning from my sisters wedding. I immediately followed the regular procedure and filed a complaint of my missing bag which your airline was unable to locate.
It was appalling that, in an airline of your caliber, a bag should go missing, causing severe inconvenience to me. Despite that, your staff has shown absolutely no cooperation and hardly any follow up has happened. I am absolutely aghast at the laxness and unprofessionalism of your organization.

Name of passenger: ramandeep kaur
Seat no: 29c
Travel date: 2nd december
Baggage tag: sg[protected]
Complain no: bir 42641

Looking forward to your positive responce and co-operation.

Regards,
Jagjit singh.

Dear spice jet, yesterday i fly from dehradun to ahmedabad @7,.30 on, when i land in ahmedabad i came to know that my luggage is left in dehradun। this is second time with me, still i am not getting my luggage which contains my important luggage so please make a call and i am planning to go in consumer court।

Regards
Harish darmora
Mo [protected]

I was traveling from mumbai to kolkata on 2 nd morning 00:35 hrs by your flight. It got delayed by 45 minutes and gates were being changed frequently. So much so it was changed from gate 45 to gate 1 at t2 departure lounge in mumbai which is almost 1 km.
Now i had some injured leg for which i had little difficulty in walking as it was getting painful.
When i approached ground staff at fate as he declared his name kaustav, he was very rude and seemed he could not provide any help phone number etc.. With another aged lady too when asked to give contact number of battery driven cars.. He was not helpful and kind at all while passengers were facing difficulty.

Now delay for technical reasons are acceptable but bad un polite behaviours are not..

He could have easily called airport manager and arrange the same. He refused he wasn't in helful mood at all. To another aged lady too.

This is for your necessary actions
My pnr: j8dh2p

His photo attached

Regards
Sen ss

We flew from kolkata to new delhi on dec 2 2019. But one of our baggage was left in kolkata airport because the staff at the check-in desk did not tag our baggage! The customer service people at the delhi airport promised us to send over our baggage on the next flight later in the afternoon and then have the baggage delivered to our hotel in new delhi on the same night, but that didn't happen. We are leaving new delhi on dec 3 night, so we...

I boarded a flight(flight no: SG531) from Ahmadabad to Bangalore on December 1, 2019 which departed at 22:05.
I was not happy with baggage handling so, I went below the flight and cautioned the crew while boarding the flight to handle the luggage safely, even although after arrival, my duffel bag's shoulder strip was found cut .Some of our items in bag was damaged . My damage cannot be compensated .
You can contact me for further communication on [protected] .

I requested and paid for a ticket on a specific flight over the spicejet counter in madurai on the 30th october 2019. The spicejet agent booked a ticket on the wrong flight instead and when i requested for this to be corrected they asked for more money and refused to refund my money there and then although it was spicejet’s fault. After “senior management” been involved i was told that i would have to wait for 14 days before i see the refund back on my card and that if i want to fly, i would have to purchase another more expensive flight. That left me with no money at the time and although it has been over a month now, 2nd december 2019, i still have not got my money back. I had to call from abroad which incurred further charges to speak to another spicejet agent, who told me that my refund is still pending as “senior management” has to approve and process it and that i would have to wait for another 14 days. Spicejet has been using my money, 10, 104.00 inr, for over a month now without any reason and they have been only unhelpful and disrespectful on every encounter.

I had booked the sg6442 from goa to mumbai on 30th nov'19, scheduled to depart at 10.55 pm. But there was a sudden announcement made at 10.17 pm that the flight is delayed for more than an hour and will now leave at 12.30 am. As a known fact, dabolim airport, goa is about hour and half drive from anywhere in goa & thus we had reached the airport at 7 pm itself to avoid any traffic congestion as it was a weekend. My husband & i were travelling with my mom in law age 80 and my two kids age 11 & 12. We were stranded at the airport for more than five hours. The airlines should have atleast arranged for meals & refreshments for the passengers as it was very late already & everyone cannot afford to eat at the airport malls. I feel spicejet should be more responsible towards the comfort of their passengers.

Dear spicejet,

Complain regarding pnr no sg-8561 which was going from delhi to coimbatore @ 7:55 am but my flight got missed due to misguidance & negligency done by staff of spicejet available at airport in customer help centre & at boarding pass centre.

I have carry my self boarding pass in my hand & i reached at airport on time & asked from customer help desk of spice jet about boarding passes then they will communicate me the counter "p" in terminal 3 and when we run that way we have found that there is no counter available there & when we come again then we found the spice jet counter at "b" column and then time was 7:15am but borading staff denied to provide baording pass and suggest to go at higher facilities & discuss when we reached there time was 7:20am but the lady available at counter doesn't provide any support even i am trying to convincing her that lots of time waste due to mis guidance of spicejet staff but she can't help and understand our problem. I told her that this flight is very much neccesary to board for us there is urgency but she did not support to us where the time was available with us approx 35 mins to board the flight but we have faced so much difficulties due to negligency & non supportive response from her lady & everyone is requesting to her to go & take the flight but because sufficient time was available that time.

For the same i called to customer care also & file the claim regarding this matter but till date i have not received this refund amount

So it is our request to refund our ticket amount for 2 peoples which was big money kindly understand the situation & problem & support to us so that reputation of spicejet will sustain otherwise peoples can't trust on spicejet due to some non supportive peoples.

We are seeking for your valuable support to refund my money back.

Thanks & regards
Shikha sharma
Mob: [protected]

My bag was stopped at delhi airport at level 4. I have already signed an authorization letter but it has been more than 24rs that no one is answering. Poonam baggage staff at mumbai airport is so rude that she doesn't know how to talk to customers. Nobody is their help or inform. No one is taking this matter as a critical matter i was waiting at the airport for 14 hrs and then i left for pune without any information about my baggage.
Flight number - sg8153
Pnr - wil13r
Travel date - 1st december 2019

The airlines did not send me any email intimating about the cancelled flight. It was only after reaching the airport, i was told that the direct flight from mumbai to dehradun sg-6932 on 29tg november was cancelled. The airlines did not even inform the agency makemytrip about the cancelled flight. This sort o[censored]nprofessional service only takes the faith away. I could not attend my convocation ceremony due to this irresponsibility on the brand's part
Highly disappointed
Purva rathore
[protected]

My rucksack given as check-in luggage came in torn when i reached delhi from mumbai via spicejet flight sg6704 on 4th nov' 19. My bag also had a fragile tag. To be clear the fragile item is safe. The waist strap (The whole purpose of the bag to carry more weight with ease) was torn and no responsibility is being taken by spicejet. They say there policy is as such. They cannot take this lightly. Everytime anyone gets a damaged bag (Which happens very often) there policy is protecting them!? We cannot bare the cost for there mistakes!
I spoke to them with no avail hence i'm here. Hopeful for some fast track resolution.

Hhdq3r, samadrita mukherjee, my flight to mumbai from chennai was delayed by 3 hrs. Flight no. Sg252. I am traveling alone and after rescheduling my flight is scheduled to leave at 11:25 at night from chennai which will reach mumbai at 2 o clock at night. I live in virar which is far away from mumbai airport and last local from andheri is 1:30am. Am i supposed to spend the whole night at the airport?? Just refunding the money is solution for everything?? This is the 5-6th time i am facing same kind of harassment from this airlines, spicejet. Please shut down this airlines or take necessary action on immediate basis so that next time onwards they cant harass anymore passengers

Hi

This is to kind nottice that i md. Ziauddin want to inform you that my aunty name : (Sharifun nessa) nessa shari old age lady who travelled along with wheel chair on dated 28th november 2019 from pune to kolkata flight no - sg-275 has missed the one hand bag pack colour was black and red in the flight as she has forgotten to pick the bag after landing in ccu from the flight cabin. Her medicine and important gifted item is ter in the bag

Please see this matter as urgent as possible and please do let me know on my number ([protected]) and email me too..

Thanks in advance

Md. Ziauddin

My flight from mumbai to kolkata sg-490 on 29 november 2019 which had a schedule departure at 0035 is now delayed by more than one hour (Reason-congestion in air traffic) does traffic congestion only hampers spice jet flight or this is just an excuse
I had an onwards journey from kolkata but now i will miss my flight because of this delay
Who will take the responsibility??