SpiceJet Complaints & Reviews

Dear concerned,
It's been a very unpleasant experience with u guys... Flights are being cancelled and rescheduled without any prior intimations to the customers and without making any hassle free arrangements in lieu of it and to save the customers from harrassment...
Sheer wastage of time and money to get a flight booked through you guys...
Please mend, , , , , high time...

This flight with fare which is above 8500/- is delayed by more than 3 hours. I booked this flight for a medical emergency and is delayed initially by 30 minutes and then 1hour30mins and now again it is further delayed by 45 minutes. When asked for reasons for delay the incharge person has no answer. He sited there is no clearance for this flight and made a video call to the pilot informing the flight is ready but have no clearance.

Hello,

I the undersigned arif tigadi was travelling by spicejet airlines from dubai to mumbai on 7th august, flight no sg 14, pnr t471gb, upon arriving i was informed that my baggage dint arrive and it will be delivered to my address the next day, it's been 5 days and i have no information from spicejet, i have been trying to coordinate through belgaum office but yet i have no answere nor any information.
I have come...

Sir,
Your flight no. Sg6933 dated 24/07/2019 from dehradun to mumbai was cancelled and no alternate flight was arranged by your customer care team dehradun. They said that they are helpless although, one flight for new delhi was scheduled at 7.30 p. M. On 24/07/2019. They also told that they will refund the full amount with in a week, but i am sorry to inform you that after 3 weeks are over, i have not received any paise. After getting ill response from customer care dehradun, i had arranged air ticket from indigo and for that i paid rs.3000/-extra. Now, i have decided not to visit any domestic as well as international journey from your airlines.
My request you that please refund full amount of cancelled flight sg6933 dated 24/07/2019 ticket with penalty of rs.5000/-
Ps negi

I must have taken atleast 15 flights after creating my spiceclub account. Since last 3 months i have been struggling to add loyalty points to my spiceclub account. The end result is, even at the end of 3 months i have not been successful to add even single flight to my account and give a kick-start.

I have been constantly writing to spicejet customer relationship email id. Most of the time they don't reply due to lethargic attitude. Than i have to call-up their customer relationship no. And than they remind their it team to reply me. Than i get reply from their it team after 3 days. What i could guess from their reply is, their it person has very poor knowledge. Their reply is always unsatisfactory with my issues unresolved. They somehow try to dodge the main issue and i am sure must be thinking on how to get rid of this issue for time being. Must be thinking let the customer write once again as by doing that they get temporary tome of 4-5 days.

I have decided to stop flying spicejet from now onwards.

I am right now on flight no sg 6249 from mumbai to mangalore date 10/08/19. I boarded from gate 49b.
How come even after paying for infant seat i am not getting any extra seat allotted to the infant..??? Please clarify on that as i am here seated with infant on my lap and who will take responsibility if something happens to him.
If your charging money for the infant please provide facilities with respect to that.

My name is shalvas anvar
Phone no:[protected]
Mail id: [protected]@gmail.com

I had booked the flght from mumbai-calicut (Via banglure).
Pnr. Z98z3p.
Its having 1 hour lay over in banglur. Now i got the message that that wil be delayed more 5 hours. What will we do 6.5 hours in a airport. I am a frequent traveller. I am very disappointing by your service now a days. U have to pay compensation for this. Otherwise i wil contact consumer court. Please reply. Asap.

On 9th aug 2019 i travelled from bangalore to bhopal via mumbai.. And it was the worst experience of my life i faced.. On mumbai airport i came to know one of my luggage is missing and even while changing flight from mumbai airport we have to run all the way from domestic to international airport without any convence and assistance from your side.. When i enquire about my luggage they assure me that they will send my luggage in same flight which i was going to travel.. Contact person was mr. Vishwajeet employee id: 125858 contact no. [protected].. When we reached bhopal we came to know that luggage was still not arrived.. There mr. Vishwajeet ask us to contact mr. Prafful jain contact no. [protected].. Prafful jain told us that my luggage has reached hyderabad and by today evening we will deliver it to your local address.. But this guy prafful jain is so highly irresponsible he is not even bothered to pick our call or even reply.. This kind of service you are providing to your clients.. You guys are really disappointing.. Shame on your client service and behaviour..
I have to reach guna by 10th aftrnoon and now how it's possible for me to reach there?.. I m staying in hotel just because of your stupid behaviour and negligence.. I sereously insist you to take sereous action against mr. Praful jain and mr. Vishwajeet..
And by tomorrow morning if i didn't recieve my luggage than i will definitely escalate your complain to ministry level.. My pnr no. Gb3tnw.. Complain no. 03950566.. Red american tourist luggage on the name of shweta agrawal.. I request you to take matter on priority basis..

I am jegadeesh ramesh travelled dhaka - mumbai - coimbatore on 07/08/19 under pnr rhes7e
sg64 - dhaka - mumbai
6245 - mumbai - coimbatore

i got boarding for both flights at dhaka and spice jet employee confirmed luggage can be collected from coimbatore.

When i reached coimbatore my luggages 3 pices did not arrive and spice jet employee mr.Depan/ms.Amritha asked me lodge complaint
they also told luggage has been booked until mumbai only.
However they told my uncollected luggage will be collected from mumbai customs and it will be come to coimbatore in the next day flight (8/8/19)

i have been continuously calling to spice jet coimbatore airport
i spoke to mr.Depan/ms.Amritha/mr.Nagaraj/mr.Venkat

i have been advised to call mumbai spice jet airport office directly as they do not get correct response from mumbai team

i really need a help here

jegadeesh

I was travelling via spicejet from leh to delhi... At delhi airport we were informed due to air pressure, some bags were unloaded from the flight and those will be delivered to the customer's personal address. It's been 3 days that the support staff has been telling it will be delivered by this time that time and then they said to collect from the airport... I have been to airport twice and the staff there has not received any bag.
The airport here is approx 25 km from my home and it's very inconvenient going there again and again and still not getting the bag.
Is there anyone who can help out with this.

My husband and myself both senior citizens travelled on 5th aug by spicejet sg006. 2 of our bags did not arrive. After i lodged complaint on consumer complaints on 6th aug, then 1 bag was delivered to us on 7th aug. Now its 90 hours since we arrived and still 1 bag not delivered. We are stuck as several of our useful things in the other bag. It is causing us much inconvenience and frustration. Our mistake for travelling spicejet. Never again to be repeated as we have learnt a very traumatic lesson.

Hello,

Pnr no - o8vtfp

I had a flight from mumbai - bom to bangkoj - bkk on the 5th of august, flight no.- sg 81. Upon landing at bkk airport my checking bag was missing. I tried looking for it at other carousels and finally approached the bkk airport authorities. I was made to file a property irregularity form and was asked to check in daily.

Its been three days and i am yet to receive my baggage. Can you please look into this. All my travel essentials and other precious cargo was in the bag.

Attaching relevant documents below. Please help.

I'm in india for 4 days only and spicejet have not given my luggage yet. Filled out a form at the airport and was told that it would be delivered in 24 hours. As of now there is still no information nor anyone is assisting in this matter. All they are doing is just providing additional numbers to contact, most of them are invalid or not reachable. We were told the cargo hold was overloaded which does not make any sense when everyone is allowed 30kgs in the first place. You need to improve your customer service which is appalling and pathetic. I've not been able to reach any specific person to provide any sort of clear explanation for this.

It's a pathetic service by spice jet.Regularly irregular departure timings.in my last 7 journey with spice jet only one time flight was departed on time and everytime they have innovative reasons behind that.and today they have rescheduled timings for flight SG523 three times.and worst condition is the no one is giving satisfactory reply any time they make us feel like passengers have made some big crime by deciding to travel with spice jet.I have decided to not to board spice jet ever again in any condition.

Good luck Spice jet

My husband had your flight sg6266, sg6476 from guwahati to mumbai and mumbai to cochin on 1st august 2019.Since he was having a luggage he deposited it while checking in and collected the 2 boarding pass together and said your service partner that i hope i should collect my luggage at my final destination. He told no and that should be collected from mumbai and you have to check in luggage again.Then he asked why should i collect from mumbai, he replied u have got terminal change where he had no terminal change according to his boarding passes.Then when the luggage attender standing in the check in counter asked him to get advice from the near by counter his reply was..There s no such requirements and said my husband that he will lose his luggage if he didn't collect. He was harsh towards him. And the flight sg6266 had a late arrival at mumbai. By the time the check in counter was closed for his next flight. He had to literally fight with counter and time to reach on time for his cochin flight. Please do arrange to carry the luggage of your customers till destinations to avoid time lapse. As well as please advice your service partners for a better behavior towards the customers.

I was traveling to dubai to goa for very special reason.in dubai to mumbai i missed my lauggage in flight numbers sg014

No buddy give me any proper information
Till now i didn’t get my luggage
I had very important clothes and gift. Now tell me what should i do
This much irresponsible things by spicejet
You guys don’t care about castumer feeling

Flight sg1027 departing at 9:30am from ixe to blr on 07-aug-2019 was re-scheduled for 9:00am and was informed via sms and email by spice jet. Accordingly my travel arrangements were made for the re-scheduled flights. Now flight is delayed with no confirmed timing. I have incurred loses of inr 6000 for these rescheduling and flight delay. Spice jet airport manager is not available and looks like he is still in bed and no one is showing any concern and responsibility in handling such situation by the available spice jet staff at the departure gate # 2 at ixe airport. I will look forward for an compensation from spice jet for my monetary loss due to poor communication and services provided by the spice jet staff and management at the airport.

Zaid ahmed was travelling from delhi to patna date 6august 2019 pnr no.- e5vtni, his personal wheelchair was not allowed with him from delhi to patna flight and they informed us that it will come with another flight by 5pm but still we have not received that and patience is waiting on patna airport from 2pm and suffering from pain and stress please help, thank you

We, my husband and myself both senior citizens (Mr niranjan talreja and mrs leena talreja) travelled from dxb-bom on 5th aug 2019 by sg0006. 2 of our bags were not received. We filed report at mumbai t2 and were told both bags wud be delivered at our res on 6th aug morning. Its 24 hours since but bags not yet recvd. We have made numerous calls to various spicejet offices but v get no info nor assistance from your staff. V r being passed around like a parcel. This is not the way to treat paxs. Its really not acceptable from any standard. Our clothes as well as cupboard keys in the bags so we wearing same set of clothes since yesterday!!! We seem to have made a big mistake travelling by spicejet. Please treat this as urgent request. We need our clothes... Spicejet has ruined our holiday...

Dear sir/mam,

I, ujjval jain had booked four tickets from spice jet to fly from pune to cochin. My pnr no. Is bb4ryw and flight no. Is sg8185 dated 29-july-2019. It was a pre-planned holiday and two out of four were on their honeymoon. We had everything booked and scheduled - the cab, itinerary, hotel bookings and everything was paid in advance.
Spice jet being such a reputed and big airline spoiled the whole holiday...