SPiDiGO Complaints & Reviews

I had booked spidigo and paid advance amount of rs.8500/- on july 13, 2018 by account executive shri vishal chauhan. I was also told if they get feasibility they would install within 10 days. However, unfortunately, the building area was found to be non feasible for spidigo connection. So here are my set of complaints.

1. As per website the refund was to be processed within 1 month. Three months on and there still no update...

Shame on company,
I changed the place of recident, so i told them please shift the connection to my new place, they said first you pay fees for shifting ang than we will take request for shifting of the connection becoz it has still 5 months of plan remaining, i paid the fees, the work has not done till today and plan has expire and the told me please pay expense of extenetion...

Spidigo charging for 24 hours unlimited connection and providing only 13 hours connection. I am raising complain almost everyday that my internet is disconnected around 10:30 pm and getting started 9:30 am in the morning. But spidigo engineer checks in the day time and closes my tickets. I am working in a company in day shift and like to use my home internet in the night, but it remains always down in the night. I am really frustrated with...

Sir my name is jaytrivedi my user i’d jay. Trivedi sir mere area bopal ka he vaha per tumhra net 4 din chal nahi raha he mene 30 se bhi jada compin kari he apke enigger koi visit nahi kar raha our me apke net bohut pareshan ho gaya hu our apke officer shi bhaat nahi kar rahe he ap mere ae req he jaldi jaldi ae poblem sholve karye ap ae req ap apna staff ko sahi ho custmor sath sahi bhaat karye koi sahi bat nahi karta hamra aera ka enigeer...

Ahmedabad technical team of spidigo is very irresponsible. They try to treat customers like stupid fools. After taking full fee in advance there is no service, standard call center response to complaints. 100s of reminders but they don’t provide any honest answer. Technical team of spidigo ahmedabad is cheating the customers.

We got broadband connection from spidigo about 1 month ago. After almost one week their tower burnt....

Hello,

I have purchased spidigo 6mbps unlimited internet plan before 15 days. I was feeling that the internet will do rocking performance but day by day speed was getting down and since last 2 - 3 days internet is totally down in my personal working hours (8 pm to 1 am). Now a days it is too much slow. It is only 30-35 kbps.

I already complained many times to provider, but i am not getting valuable result and...

Hello,
My self shahid ajmeri. I renewed my spidigo internet services for 1 year. My internet services are stopped from the 11th july 2018 and till now it is not started. I complained so many times but still, the issue is not resolved. I apply for a refund but they refused to give a refund.

They do not provide me service and also i want a refund because i can not able to use services but the branch manager refused to...

Sabhi gawar bethe h... They all dont know how to solve issues... And saying continue that we will solve out your issue within 48 hr and 2 week passed but still there is same problem continued, they dont know how to talk with customer. Bas customer k kese banaye or how to take mony from them... They only knows these things very well... They all have non-technical persons, plz dont even talk them to undrestand or buy new conections...

We have paid a total of 9000 rs by cheque on date 5-6-18 to spidigo net pvt ltd, ahmedabad. Receipt no is 18-19/58 and ref no is 169359. We upgraded the plan to 40 mbps speed and gave money for the same. We also gave money for installing another router for 1500rs. Inspite of complaining multiple times on their customer care number regarding this matter, no action has been taken. We only get the response that your complaint is being processed....

Dear MD,

I have not used your spidigo internet as you have nt physibility at my place. I request many times to refund my money as i used your internet only for 2 months. All the time your team calling me for renewal and expiry of plan and try to sell me new scheme or plan. At that time i also request to refund my amount. All the time your executive giving me a surety that we will lodge a request on behlaf you and call back...

I am not satisfied your company internet services and call center members. I have call to your call center regarding refund related last 1 month & 10 Days but my issue is not resolved. Rudely behavior spidigo company staff.

I inquiry for internet with mr chitan patel & vishal spidigo service provider. He was committed for p to p connectivity. We processed payment as per his given account number. His engineer come and check...

My Internet is not working since 07/05, when I called them on 07/05 they said it was an internal issue and will be resolved on 07/05, on that day they don't even register a complaint. When I called them on 07/06 they register a complain with complaint number[protected] and they are still not resolved an issue.

They stopped internet on every saturday and sunday and this happen every time. They took my money in advance and they...

Just email as it is.

I am finding this pretty unfortunate having to write this email as concern but I have no other options.

From last 20 days, I am experiencing frequent unavailability of Internet and complains once registered taking minimum two days to resolve.

It's been again a few days and I didn't hear anything back on the complaint that I logged for the recent issues. Frequent downtime causing...

I had paid 5000 to spidigo for installing internet, they promised me that they would be installing the broadband within 2 days but they failed and said that technician had visited but he was not granted for terrace permission whereas no call was made by the technician when he visited now they are not refunding the money and everytime say will be made tomorrow...

A lot of delay in the transfer of my wifi connection, very poor customer service, i want my refund or i want to cancel my connection as i am not satisfied with the service. They never answer to me properly, they don't have the manager's details too when asked. When called them initially they said that they would complete it in a week but it is going to be almost 2 weeks and i still haven't got my wifi connection. I want a refund else i am...

Since last 2 month my internet connection is not working.. I have complained many times bt i got only one answer”i m forwarding complain to technician” nobody came till i complain 3 times a day. Nd technician closed complain without asking me whether it is working or not. Even he doesnot have laptop. Technician asked me laptop is available or not. For you people should i keep my laptop at home??? Customer service have not authority to...

Dear sir,

I have spidigo wifi connection, which completed 1 year, i transferred my home in same area, they told after doing payment we will transfer your connection free of cost, i made payment some of rs 5000 on 6th june and also submitted new home address proof, but still today i did not get any connection from spidigo. His employee mufeez shaikh did not picking up my phone.

I have a online business of mcx...

I haven't seen a company this low on morals, Let's start with their fraud of registration amount. They took 6000₹ from me and didn't inform me that actual price of the plan is 5500₹ and extra 500₹ is the deposit and hence the agent could keeo that extra cash by keeping me in dark. Thereafter comes their pricing fraud, Very next week they gave a superior plan to a neighbour for way less price. Almost 3-4 times a week their network is...

I inquiry for internet with mr uday patel spidigo service provider. He was committed for p to p connectivity. We processed payment as per his given account number. His engineer come and check zero connectivity. Then we call him he want 2 days time but almost 1 month over. Now he not pick my call and customer care says same answer everytime that is 'we forwarded your complaint call back will come' but no any call back receive what should i...

Hello,

I registered complain for frequent disconnection and speed becoming zero frequently, the problem has not been solved, why this[protected] complain got closed?
I have purchased 2 mbps speed plan for 18 months.

There has been frequent internet disconnection every 10 minutes, and speed becomes zero. This is happening since last 3 months but spidigo is not able to solve this issue.

Complain...