Spidigo — Cheating

Address:

Ahmedabad, Gujarat, 380013

I have bought a fixed plan from spidigo 500GB For Rs 8500.00 4 Mbps plan . My userid is : smpatel.68

From day 1, I am facing problems with service, I am being billed with excess usage, ie even if I use 10 MB, I am billed for 30 MB, that is 30 MB is deducted from my account, I have sent them several mails, but there has been no response . The telephonic compliants regarding the usage issues are not taken, we have to visit their office every time . Also there are several instance when connection is down, but there is nobody to attend . Speeds are slow for most of the time

I asked them about their address/ contact of appealleate authority, but they did not respond. I requested them for refund, they did not respond. Their brochure or website doesn't mention this address or contact number of appealeatte authority. Is it possible any ISP can function without appealleate authority?

Believe me I am using internet for 20 years, , I have never seen such ISP, These people are cheat .