ST Courier Complaints & Reviews

I have requested for this courier service to deliver my courier to hydrabad. They dispatched it on 28th dec 17 and it reached hyderbad on 30th dec 17 but still they have not delivered the courier to my client. It was important courier which had to be reached immediatly. I understand that there were holidays in between but today is 4th jan and it seems they are still enjoying their new year. No sence of professionalism. And they have the worst customer care i have ever seen. No number is reachable. I am trying from 2 days to contact them in various numbers mentioned on their website but not a single number is reachable.
I want my courier to be delivered as soon as possible or at least call my client if they have any addrss issue.. Bad bad very bad service.
Addess to be delivered:
To,

Mrs. Swarna ganneri
Flat 407, mig 704/a., near temple bus stop, opp icici atm lane, 2nd left. Venkata sai homes, kphb, hyderabad - 500072, telangana.

I am complaining about service not yet received to my destination. Actually i have send my courier on[protected]. From pudhuchathiram to banglore. Still not yet submitted to bangalore. Pod no [protected]. Very worst in delivery am same on ur company. Very important documents i have sended.

Regards,
Rajiv gandhi,
Pudhuchathiram, cuddalore dist.
[protected]

I parcel a product on 16 of this month from chengannur to kottayam (Thelakom). Being it has to travel only 60 km. I didn't get it on destination. Actually the dealer promised that it wil reach on saturday so i send that product. If you can take please make it late it become more than 4 days being travel to 60km what wil be case of international order

I have sent my courier from mandapam to kalyan, mumbai on 06 dec 17 and but still now on 16 dec 17 my parcel not received by that person for which i had sent... And also i can't track my parcel... Really very worst courier... And very poor response also from customer care... Really i can't express my view now because for which purpose i have sent this is pending now only for my parcel... Really very bad...

On 01/12/17 a parcel was booked to be sent to puducherry. But it was returned without delivering citing reason as improper address even though phone no was mentioned. Again on 07/12/17 the sender asked them to book the parcel to puducherry by paying huge amount. But still i didn't receive the parcel. When sender asked them there was no proper response.

An urgent letter to be submitted to a hospital had been sent from kulittalai (Karur district on 4.12.2017 by mr. Senthil kumar to myself dr. Prakash karrun, consignment no.[protected]. My address is c - block 16th floor, n01, ais housing comlex, natesan nagar west, virugambakkam, chennai-92. So far i have not received the letter. My attempt to contact your chennai branch and regional office guindy proved futile. No response from any number. Please respond immediately.

Consignment no : [protected]

I have sent a courier on 9th nov to lonavala in pune. It has neither reached the person nor returned to me. Whenever i ask the courier person, he says it will be delivered tomorrow. Its been more than 2 weeks and no proper response from st courier. Is this the customer service you are providing to your customers? I am the branch manager of kalayarkoil branch of state bank of india. I know how best customer service will take you to the top. You people dont know that i have sent an important document in that parcel. What assurance can you give me that its safe? The person to whom i sent courier will leave the address (Pune) tomorrow. How are you going to compensate the loss incurred to me both mentally and financially? If needed, i am ready to raise a complaint through our state bank head office on your st courier.

Note : my branch is having tie up with st courier and daily we are receiving and sending courier through your st courier at kalayarkoil. Your worst customer service makes me to stop this tie up. Kindly take immediate action on this.

I have send one courier from chennai to kanchipuram on 02-nov but delivered on today 13-nov.
Very urgent purpose i have chosen the sd courier but lot of phone calls and chasing day by day. Every time told the in expected answers from your side.
One question to sd courier, why people choose the courier?
These kind of issues are persist in sd courier. How people trust by sd courier?

Very worst service and delivery.

Delivery time is morning 10.00 to finish, only we are reeving our materiel, phone to calling not correct answer, 10.00 above close the shop, after 5.00 ò clock only opening, that person not interest that job, materiel missing or not receiving particular date, he was no reaction, no correct answer, not response for any one, i don`t no
My name is deepa our company name is sri nandhin power solution, i am also pick up the materiel, she not proper answer and he was attack & anger with me, future our parcel not delivered, any complaint we do the next step,
He also no problem
Many problem in this office, i am only speak tamil well, so please call, i will explained that complaint

I suppose to received courier from ms. Betty samuel, which were booked from amj. Maa dated 12/10/2017 vide receipt no. [protected] which is not deliver yet. While making repeated calls to[protected] i am getting reply that the courier returned due to party shifted, as my mobile number is mentioned on the courier but i have not received a single call from the courier person that they are returning the courier. I am receiving other couriers in same address. The courier documents are very important & urgent which need to delver by tomorrow.

It is very bad experience with st courier... Courier person always make call if they are facing any difficulties to find the address...

Courier reference no:[protected], [protected], [protected]
This sent thru my friend office from erode to kovilpatti.. I am located at theni, tamil nadu

Consignment booked online 21.10.17 and till now material has not reached the end destination... Often st courier staffs bluffing vehicle delay on time so delivery got distracted.. How many times, more than 10time. 'y' for we send thru courier, since to reach on time and fulfill the urgent requirement.. But these guys are giving last preference in delivering the non customer parcels.. Example, if i am a st courier customer, if my recipients is not st courier customer, then the courier gives first preference to their customer and last preference or hold the parcel for a day and delivering next day.. Its ridiculous.. I am going to stop the service.. Worst st courier

I am Raghunath from Coimbatore, In 21.10.2017 i got Videocon TV from Chennai by ST courier, during transportation time product damaged. immediately i will inform to Coimbatore courier ofc they told me to contact Chennai office same day i will ask and sent photos now 3 days over still now there is no one can response for that damage.so please give me details for return and solution for this product.

We have to receive a courier from muthupettai to chennai. The product that has been couriered was 5kgs. When we got the delivered product there was only 3 kg and that too it was in a bad state. The seal was opened and was repacked using stapler pins again. Out of 3 boxed that has to be delivered, one box left missed. Only 2 boxes we received.

Can you please let know why do you run such an irresponsible courier service when you cant deliver the products properly. All the money paid goes in vain.
We need our amount back for this irresponsible service else we are ready to escalate to higher level.

I have booked to deliver a cover from marthandam to coimbatore one week ago. My consignment no. Is [protected]. But still couldn't got delivered to the address.
Got a call from the ondipudur office stating to collect it from office. If they couldn't deliver the item to the prescribed address, why should they take up booking.
It the item is not delivered by a day, i have planned to move to consumer court.

This is to draw your attention to the unsatisfactory your courier service by your bangalore sr nagar branch. I handed over the packet with reference number [protected] on 05th october 2017 at your p. Puliyampatti branch (Erode district tamilnadu).
Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your courier service to give details of the delay. I regret to say that i am literally disenchanted by the service provided by your courier service this time. I never complained about any of your services during the past one year. But this time it was a big letdown.in case my customer produced debit note you’re only pays 100% of amount.
I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered by today 09th october 2017. If you would like to contact me, call me at[protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.
The copy of the packet’s receipt is attached to this letter for your convenience.
Sincerely,
With warm regards
Shine plastics
10/2-2, nambiyur road,
P. Puliyampatti,
Sathyamangalam (Tk),
Erode (Dt)-638 459,
Tamilnadu, india.


Mohan
[protected].

We have couriered a gift parcel to Gangadharam residing in Thalambur on 16/06/2020, But still the receipient has not received the parcel from ST courier.

Consignment Number: [protected]
Couriered By : Latha
Branch: AYAPAKKAM, Chennai.
Courier To: Gangadhar

Whenever I(Latha)/Gangadhar calls the customer service[protected] they said they don't have any tracking for the above mentioned Consignment number.

Whenever i call to that courier (Hari Srinivas - [protected]) they are saying today the parcel will be dispatched. Sometimes they are not attending/responding to my calls or blocking my number.

We have sent multiple emails to ST courier helpdesk but no response at all.

We have also reached out to Ayapakkam sales manager Saravanan: 99529 58369 and he says “Sorry the courier is lost”.

We have told him to send the parcel or let me know the solution. He said he will check with Agency and get back and still there is no response.

Regards,
Latha

The parcel was not delivered to my address as expected. When tried to track the parcel found that it was left in the hub and was taken out for delivery. When checked with the hub agent, there was no proper response from the. A female agent was very rude and unprofessional. Asked us to collect from the hub... Its an emergency parcel that i was supposed to be delivered by yesterday (9-oct-17) still i haven't received it. We were promised that the parcel would be received b tomorrow morning. Kindly to the needful asap.

Consignment #: [protected]
From: chennai
To: madurai

I was send 19 sep but this number not track today.3 day i am trying but not track. See invid number. Pls check and fast reply
Docet number [protected] pls check and fast reply 3 day but not track and not receive custmore i was also call custmore care but he is not respond to me. Pls check and tell me detail fast. Custmore is urgent this curiour so pls check fast i was also give docket number. Anni name and location chennai pls

I sent a product on 12th september through st courier and it was broken.. I received a product on 18 sep and that was also broken... When i asked the manager about this he didn't respond properly.. He told it will be like that only in couriers... They don't handle things carefully.. Wat is the solution for this??? My contact number is [protected]... Mail id -
[protected]@gmail.com

My brother sent a courier from chennai to theni on aug 21, 2017.

We did not receive the courier till aug 24. When tracked online, we came to know that parcel is in theni local st courier office.

My parents went to collect it from the office. My parents asked why was a delay in delivery and why they did not receive a call about the parcel. The lady in the office treated my parents in a very unprofessional and rude way.

1. She said even if the address is clear, st courier will not deliver the parcel if the mobile number is not reachable. They will first call in mobile and not prefer to deliver it first
2. The parcel has two phone numbers (Mom and dad). If one number is not reachable she will not try for other number and simply put the parcel in her office aside.
3. She said if we are facing difficulty in delivering parcels from st courier, she scolded my parents not to prefer st courier at all.

All her responses were very rude and disrespectful way. As a customer we are happy to track it online and enquire at the office directly incase of delays. But as a service provider she should learn/ be educated by officials to treat the customers with respect and proper responses.

At the office the parcels were scattered around the floor and she was literally walking over them.

Please take necessary action