ST Courier Complaints & Reviews

Dear sir/mandam,

I am from shriram city union finance. I am complained pondicherry st courier associate cargo movers i will give payment rs.4000 to 5000/- for courier charge per month. But courier delivery not at correct time some courier not delivered 4 & 5 days.in this branch manger no response below mentioned pod [protected]. I will give money for your work then why your staff not working properly. St courier owner our staff's salary given or not. So next month onward we move to professional courier.in fracture it will be happened company will closed shortly. This is owner problem or staff problem i can't understand very worst courier st courier

Dear Sir/Mam
On 9/5/2017 i had send a letter in courier to my family in Kochin (Kerala) from Chennai (Tamil Nadu)with courier number [protected], i Had couriered it since there is no one to pick up things from one place, but i was really upset with your service since from your service center the person calls up my family and says there is no one to come and give to the address so come and collect it, this is not the way to treat a urgent courier and when person my family went there and call the same number they says they are not in place went some where outside so come after some time, is this is the service you are doing, how could you think that i will again use your service, i really feel bad about it, please take the necessary action and do the needfull thank you.

Date : 20/4/2017
Bill no : [protected]

Chennai to Pune

At any cost, today I want the status of my parcel.
Iam waiting for my laptop parcel but till not I didn't get any status, as I could not track also. Tracker Id is also not working
Please please get the status of my parcel as its very very important to me.

I attached image of laptop receipt with this.

Do let me know, if you want more information.

Regards,
Suvarna
[protected]/[protected]

Pathetic customer service personnel at both hyderabad and chennai. A courier booked in chennai on may 2nd, 2017 gets delivered on may 8th, 2017. Their staff at hyderabad[protected] just gives out false commitments and then would never answer your call or the number will be busy. They will promptly switch off this phone number by 6.55 pm as well. The staff at chennai does even have basic manners in how to talk to a customer and will disconnect your call while you talk to them itself. Worst courier service that nobody should use going forward

Recently got tracking number for my shipment package sent through ST courier sent from Chennai Times Office during last week. The tracking number given by TImes of India Office today(10-Apr-2017) is:[protected]. But when I enquired ST courier main office, it was checked on 30-Mar-2017 & sent back mentioned the person shifted. Actually we have not shifted. Also I did ot get any notification on this corier on my mobile or any further note from TOI office. We had physical presence at home at all times during the past 25 days. Request you to check the discrepancy. Pls do the needful to rectify the issue & ensure the package is delivered to my Chennai West Mambalam address. (129/E, Krishna Apts, K.R. Koil Street, West Mambalam, Chennai)

I am very sorry to bring this complaints regarding the staff behaviour in the ST Courier Office, karaikudi. My name is Dr.S.Raja Vijayakumar, working as a Chief medical Officer, CSIR-CECRI, (Central government institute) karaikudi. I didn't receive my Courier from the staff, so I went directly to the office today[protected]. But I was badly treated by two staff in the office. They didn't even responded me. In a good manner. When I waited and asked for the Courier. THAT LADY IS ASKING ME TO SEARCH AND TAKE MY COURIER FROM ALL THE PARCEL LYING OUTSIDE THE OFFICE. The staff behaviour was rude and I can't take it.Kindly response.My contact no: [protected] & [protected]

BOD No : [protected]
Date :[protected]

Consignment from :
BIXO HERBAL COOKIES,
1/57 - B10, Main Road, Rediarpatti,
Tirunelveli, Tamil Nadu - 627 007
Cell :[protected]

Consignment to :
Mrs. Glory Thrasa,
Door No : 16/43, Palamal Compound,
Alankottai, Ganapathipuram Post.
KK District. PIN - 629 502
Mobile :[protected]

Complaint :
We “BIXO HERBAL COOKIES” is your regular customer. Your agent of our side is doing excellent service for us. I was satisfied with your service. But, one or two agents on the delivery points are spoiling your reputation. I feel very convenient to book my parcels through your courier.

We had booked 5 parcels to the above address. My client is an aged lady who can’t move out. The delivery agent didn’t deliver to the receiver and asks the party to collect the consignment from the booking office with hard language. More over this is second time they are compelling. She is our very important client. Please guide us what to do.

I booked a cover adressed to Dedicated Health Care Services TPA Pvt Ltd, through Shanu Xerox Preumbakkam on 20/03/2017 and they issued receipt bearing No [protected] . But in the receipt the shipper address and receiver adress are illegible. While tracking the no through on line to know the status it shows in valid No. I am very much worried whether the cover is delivered to the addressee or not. Neither your office nor Shanu Xerox give importance to this issue . The cover contains original medical claim bills and I do not appreciate the irresponsible behavior of your office. The name of the Shipper is R Rangarajan. Pl look into the matter and advise me whether the cover is delivered to the addressee or not.Otherwise I will be constrained to proceed legally.

From
R Rangarajan
Chennai

Hi Team,

This is Deepak, I couriered my documents through ST Courier on 2nd March 2017 and the AWB No. [protected] . As per agent information it will be deliver on or before 4th March 2017, but the courier not delivered to the receiver.So on 4th March 2015 raised complaint regarding the issue the complaint ID TNMAAC202369 about AWB No. [protected] registered on 04/03/2017 at 04:08 PM

Today morning I called again to customer care that courier has not delivered, they informed it will be delivered by 6:30PM at any cost

But still not it's not yet delivered .I tried to reach customer care but no one receiving my calls

I received below message but still my issue not resolved.why closed the complaint without solving the issue

ST Courier :: Your complaint ID TNMAAC202369 about AWB No. [protected] registered on 04/03/2017 at 04:08 PM is solved on 06/03/2017 at 05:59 PM

This is to draw your attention to the unsatisfactory courier service by your company. I handed over the packet with reference number:[protected] on January 30, 2017 at your Nagercoil branch . And your staff member assured to deliver the packet within 24hrs, but failed to fulfill his promise.

Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that I am literally disenchanted by the service provided by your company this time. I never complained about any of your services during these years. But this time it was a big letdown.

I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered by January, 31-2017 If you would like to contact me, call me at [protected] or email me at [protected]@gmail.com . I shall look ahead to your reply. I[censored] didn't take any proper steps I think it's time for me to take furthermore step to take action on hr company.

Sincerely,
B.C.Menakha

Sir/ Mam
This is to Inform that a Parcel was sent through Your Courier Service on 30th Jan from Chennai to Tirunelveli. Actually the Parcel Should have been Delivered on 31st of Jan. But We haven't Received the Parcel. We Contacted ST Courier Branches in Chennai(Mount road branch) and Tirunelveli Branch. On the First Day they Told that their vehicle broke down and there is delay in sending the Parcel. Today they informed us that they Couldn't Track the Parcel So they Could not Give the Exact delivery time. The Parcel is a Very Important One. Kindly Track and Give us the Exact Details.

Parcel No: [protected]

ST Courier service is bad and costlier than other main players. For one of the international couriers they charged 50% more than what DHL charges and delayed the courier by more than 4 days than expected delivery duration. I must admit that I should have relied on DHL or FeDEX rather than on ST Courier, but being nearer to my location (origin), I had to depend on it. Ultimately they partner with DHL/FeDEX/Aramex for all international deliveries.
I will not recommend ST courier to anybody for any postal/delivery service in the future especially for international couriers.

I am not able to track my courier which i sent 3 days back...whenever i enter d tracking number it is coming as access denied...do help...i definitely need to know wat i hav to do in order to access that tracking services...i feel tracking services will be helpful for all...i request you to rectify this issue of accessing so that it will be useful for othrs

The parcel with Consignment No. [protected] which was sent on 06/01/2017 addressed to Kerala has been returned to Return section in Chennai. The reason being that there is no delivery available in cochin! Morever neither the sender nor the receiver received any call before initiating the return, even when the numbers were clearly mentioned on the envelope. Even now I haven't received my courier back. I would like to get my money back, as it would have been already known to them that the courier delivery to the mentioned address is not possible. They should not be so irresponsible.

I would like to escalate the issues i was sent a courier 28th of dec from ambature ot courier office unfortunately time delayed they said we will pass it to the next day 29/12/2016 we accepted. The courier weight is 1.8kg while we sent from chennai. But we received the courier 31/12/2016 we got a surprised there are lot of things are missed in the pack then we check the weight it shows less than 1.0kg. We called delivery boy mr. Arun he said we never check while delivery time only we will check while you will send the courier and he blaming ambature branch. Then we called ambature branch he blaming arun. We dont know whom should contact. Inside the pack was expansive things we are missed please clarify and reimpose our things,.

I have booked your courier service wth Bar code No[protected] dated 30th Nov addressed to Mr.V.Raghavan Phone No [protected] Finance Executive with address M/s Par Formulations Private 1/58, Pudupakkam Main Road, Pudupakkam, Kelambakkam 603103 .

The courier contains a bill for claiming payment from the company. It is learnt that the courier was not delivered. Please take the necessary action

N.Jayaraman
No.1, Second Main Rd
IIT colony, Narayanpuram
Chennai 600100

This is to inform that from vadakara(Kerala) popular vehicles a consignment is send through ST courier to kannur kvr Cars which pod No. is [protected] dated[protected]. By road there is only 50 kms vadakara to kannur. While we track the mentioned consignment we came to that the material will deliver only after two days. So kindly requesting you to speed your courier service for delevering the material.

Vinoy

[protected]

This is the worst service i have ever come across. No professional management and service delivery. First of all, i had sent a courier from vidyaranyapura. The Agent has given me some old tracking receipt which is already used 6 months back. I was shocked to see the package getting delivered 6 months ago, when i sent 2 days back. Then i contacted them and he maintains a notebook for tracking. He gave me a different tracking number and a contact details of Bhadrawathi. The bhadrawathi guy doesn't care and he has given the letter to one of his friend to deliver. This guy says he will give it to me, when he comes to the area and dont know when it comes. So sick of this service. Please do not use this Courier service.

I have sent a courier to my family. but it didn't reach to them. they (ST courier person) called us to collect the courier from them. reason they said we don't have service to mentioned address. it seems very poor customer service and irresponsible respect i have received from concern person . i hope this not a good one compare to other services. if they can't make it possible then why they accepted our service. if i don't get any response i will take this issue to higher level authority. hope this issue will resolve soon.

Worst courier
Hi respected one,
One courier sent from Kovai to cuddalore on[protected]. Next day a call from cuddalore office came, they said mine address is not service area, pls come and collect . Cuddalore old town is the more popular area next to cuddalore main. I said to them " my area is deep one .. K I will come to cuddalore old town .. you will deliver it at cuddalore old town.. A person named JOHN incharge of cuddalore said violently their delivery boys already gone and boys didn't go second time .. their boys didn't respect me for second time and they simply gone to home .. then I called pondicherry head office . They said cuddalore is under villupuram so u call them. I next called to villupuram office .. a lady THENMOZHI picked and said "I will solve ur problem and contact you after checking cuddalore". But there is no response from her. I called again but she didn't pick up a call.. later an hour she called and said " your delivery within evening came ". But no delivery done on[protected].
On[protected]'o clock, I called cuddalore office.. they simply said parcel is still in office if you want, come and pick".
3 complaints.
1. We pay charge for total end to end distance right. Besides I giving a chance that I will come to main area (cuddalore OT) and pick . But they didn't. This is your fast and responsible delivery ah?
2. You don't train your incharges how to speak to customers? That person JOHN, cuddalore incharge said that his delivery boys couldn't respond for his command . Then why that unqualified person are appointed as lead in your office?
3. A parcel still remain at your office for two days .. then why we using courier.. better we don't know to go to that place and collect ah?