ST Courier Complaints & Reviews

This is to draw your attention to the unsatisfactory your courier service by your bangalore sr nagar branch. I handed over the packet with reference number [protected] on 05th october 2017 at your p. Puliyampatti branch (Erode district tamilnadu).
Not only has the parcel not been delivered till date, but there has been no satisfactory measurements taken on the part of your courier service to give details of the delay. I regret to say that i am literally disenchanted by the service provided by your courier service this time. I never complained about any of your services during the past one year. But this time it was a big letdown.in case my customer produced debit note you’re only pays 100% of amount.
I hope you will take a serious notice of this complaint immediately in order to ensure that packet is delivered by today 09th october 2017. If you would like to contact me, call me at[protected] or email me at [protected]@gmail.com. I shall look ahead to your reply.
The copy of the packet’s receipt is attached to this letter for your convenience.
Sincerely,
With warm regards
Shine plastics
10/2-2, nambiyur road,
P. Puliyampatti,
Sathyamangalam (Tk),
Erode (Dt)-638 459,
Tamilnadu, india.


Mohan
[protected].

We have couriered a gift parcel to Gangadharam residing in Thalambur on 16/06/2020, But still the receipient has not received the parcel from ST courier.

Consignment Number: [protected]
Couriered By : Latha
Branch: AYAPAKKAM, Chennai.
Courier To: Gangadhar

Whenever I(Latha)/Gangadhar calls the customer service[protected] they said they don't have any tracking for the above mentioned Consignment number.

Whenever i call to that courier (Hari Srinivas - [protected]) they are saying today the parcel will be dispatched. Sometimes they are not attending/responding to my calls or blocking my number.

We have sent multiple emails to ST courier helpdesk but no response at all.

We have also reached out to Ayapakkam sales manager Saravanan: 99529 58369 and he says “Sorry the courier is lost”.

We have told him to send the parcel or let me know the solution. He said he will check with Agency and get back and still there is no response.

Regards,
Latha

The parcel was not delivered to my address as expected. When tried to track the parcel found that it was left in the hub and was taken out for delivery. When checked with the hub agent, there was no proper response from the. A female agent was very rude and unprofessional. Asked us to collect from the hub... Its an emergency parcel that i was supposed to be delivered by yesterday (9-oct-17) still i haven't received it. We were promised that the parcel would be received b tomorrow morning. Kindly to the needful asap.

Consignment #: [protected]
From: chennai
To: madurai

I was send 19 sep but this number not track today.3 day i am trying but not track. See invid number. Pls check and fast reply
Docet number [protected] pls check and fast reply 3 day but not track and not receive custmore i was also call custmore care but he is not respond to me. Pls check and tell me detail fast. Custmore is urgent this curiour so pls check fast i was also give docket number. Anni name and location chennai pls

I sent a product on 12th september through st courier and it was broken.. I received a product on 18 sep and that was also broken... When i asked the manager about this he didn't respond properly.. He told it will be like that only in couriers... They don't handle things carefully.. Wat is the solution for this??? My contact number is [protected]... Mail id -
[protected]@gmail.com

My brother sent a courier from chennai to theni on aug 21, 2017.

We did not receive the courier till aug 24. When tracked online, we came to know that parcel is in theni local st courier office.

My parents went to collect it from the office. My parents asked why was a delay in delivery and why they did not receive a call about the parcel. The lady in the office treated my parents in a very unprofessional and rude way.

1. She said even if the address is clear, st courier will not deliver the parcel if the mobile number is not reachable. They will first call in mobile and not prefer to deliver it first
2. The parcel has two phone numbers (Mom and dad). If one number is not reachable she will not try for other number and simply put the parcel in her office aside.
3. She said if we are facing difficulty in delivering parcels from st courier, she scolded my parents not to prefer st courier at all.

All her responses were very rude and disrespectful way. As a customer we are happy to track it online and enquire at the office directly incase of delays. But as a service provider she should learn/ be educated by officials to treat the customers with respect and proper responses.

At the office the parcels were scattered around the floor and she was literally walking over them.

Please take necessary action

Hello,

I was sent the shipment (Type:document, medical certificate) via your ooty branch at 08/08/2017 after 13 days they are return my shipment to me i want to know what happened with my shipment on that 13 days, they are charge with me rs.1100 for that, my shipment was very very urgent but they are return my shipment after 13days with out doing nothing, i was track with your web site its shows as "awb no is error" and also check with customer care international section (Mob no:[protected]), they are says we not received any shipment on this awb no and also they are check with their system via my mob no and says no shipment received with your mob no, after get the shipment return i was sent through dhl with express worth rs.3300, you are playing with my life that document regrading with my 80000 worth job related, so i want immediate action against ooty branch and aslo loss of compensation from you, other vice will go with consumer-form, and also share issue via all social media.

And also your customer care international section (Mob no:[protected] speak like a irrespected, she's say about me to her coworker "he was calling from the morning 4 to 5 time irritated"that call recording also attached

Awb no:[protected]/08/08/2017

Ooty branch proprietor:[protected]

Ooty branch courier boy:[protected]

M. Muhammad ubais
Manager
Sony service center
Ooty
[protected]

Hi I sent the courier through St the pack was opened n used customer blasting the product which was received by me n not interested to pay n buy my product.pls refund d money for what I sent it through courier it's is 389rs.pls take a immediate response n action.yesterday I sent the courier date is 22.08.2017 from Mugapair west to nanganallur Revathy n receiver is Raadhai Meenakshi.

My booking. No:[protected]
I had spoken your courier person regarding non receipt of my courier and she replied me it was received by other company on aug.11 (Magnum clothing pvt ltd) and mine is (Witzenmann india pvt ltd), accordingly i went there to collect courier but they told me it was return back to you on the same day. Please help me in this regard

I have sent a written job document courier ([protected]) to the coimbatore status is changed to delivered by balaganesh [protected] but courier is not delivered to mentioned address due to that courier person irresponsibility i have loss of money whether st courier will take care of this loss. If the courier is not delivered today to the chennai address i will go to consumer court and do the necessary action against the st courier. It is waste of courier money also.

I am living in angalakurchi, 15 kms from pollachi town. Got a courier yesterday, ur people rang n told to pick at their office, i asked them to deliver to the address but they are rude n also told "if you want come n get the parcel or else leave it".
Worst response and service ever. If we go n collect the parcel then what ur people are doing n for what we are paying?
Hope you will look into this matter seriously. St courier office near anbu silks, pollachi.
Attend to this else those people will spoil ur brand name and goodwill. I am also posting this in social media/fb. I[censored] respond n action, that too can be posted on same page in fb. So ur goodwill can improve.
Thanks for your time.
Parthiban
[protected]

I booked one courier through your courier on 28.08.2017. To b. Gunasundari, 1/30, north street, kattaneri village, samugarangapuram, tirunelveli-627112. But courier not received at time. At the time of booking in ashok nagar branch there are told the above mentioned address in service area like that told. After 12 days the article was returned to me for the reason of no service for the above mentioned address. The courier contains of valuable document. It will not reach at the mean time. After i enquired that ashok nagar branch there are enquired through system 627112 is in service area like that told. The consignment no is [protected]. But ashok nagar branch courier person contact to head office and valliyur but no reasonable response will come. It is very poor and bad service for me. How is responciple for this things. Please refund my amount also give me the compasance for me.
M. Sureshraj
20/8, 3rd street
Ottagapalayam
Vadapalani
Chennai 600026
Ph.[protected]

A package with tracking no. [protected] was sent by aditya infotech, at coimbatore on august 3rd, 2017 to my address at;
M. Chellappa
1/e25, shifa golden city
(Near) irt polytechnic
Konganthan parai p. O
Tirunelveli, 627 007
Cell:[protected]

The item has not been delivered until today (8th august, 2017). When i called the vannarpettai office at [protected], the lady told me that it is out of area and they will only deliver once a week. Is that correct? Pl. Clarify. Then why do you accept if for courier service?

I am planning to file a case with consumer court through my brother who is a lawyer.

I sent my documents to via st courier to lucknow on 18th july. That person is not accept my courier so they send me back on 27th july till now am not get my document in between i called customer care they wont response properly i asked when will get they said 29th morning 10'o clock but till now i did't get, they won't response properly every one pointing somebody i called nearly 50 times. Really am very upset becoz my document submition date is expired here after what can do. Don't use st courier.

I sent a produce via st courier but it was not delivered to the customer on prompt time. I didn't get any response from courier team.. When i enquired also they were giving false promise and they in intention to end the call rather to provide me the reason to not delivered. Very bad experience with their service iam not going to send any parcel in future

Awb [protected]

I haven't ever experienced that the items can be also missed from the parcel, i sent a parcel from chennai - vizag on 06/07 and when it's delivered then girl - top was missing.

Still i am looking for solution and just roaming in circle.

It would be really helpful if someone from the team can look forward and resolve it.

Looking forward!!

—
Warm regards,
Jatin y

Respected sir/madam
I sent a courier on 9/6/2017 to tirumurugan tiles, main road, tirumanur, ariyalur-621715 ([protected]) from anna nagar chennai-40. The dealer assured me that the product will reach the destination the next day. It has been 8 days since it hasn't reached. Important to note that i sent medicine which was very important. This delay has brought disgrace to my fame and the receiver is in full depression because of this. I want to take action against the company and needs written apology and compensation for the delay. You can contact me at [protected] or mail to [protected]@gmail.com for any query and i will be ready to answer.

The tracking number of the courier: [protected]

The head office tel:[protected]

I have ordered through online (Native special) they sent shipment tracking no ([protected]) today from natrampalli courier office they called me and asked to collect the courier which is far away 9kms from my address and telling they dont have delivery point to our area, so l have to collect from them.
Please collect the orders where you have delevery facilities
Waiting for your reply to solve the issue
Thanking you
Yours
K. A. Tamilazhagan

The st courier person promised that my courier would reach mumbai from chennai on monday 1. E. 5/7/2017. I called them on monday for which the courier person said the courier will reach today. I called by tuesday, the courier person said the parcel will reach today, then that person gave me a number who gave me 2 other numbers. Finally one of the person in the 2 number said that the courier will reach on tuesday. This is wednesday evening, now that person is giving another number to check which is unresponsive. They dont even know that whereabout of my parcel. Great courier service. Even if i had posted my parcel in government service, it would have reached destination by now.

I have booked a local courier at mogappair west to sent from ambattur to mylapore on saturday (27th may)- i got acknowldgement copy it is written (3rd copy) in reversere.

I have send e. Mail and contacted thro'phone on 29th on this information to clarify safe delivery of my letter, some body h. O and moggappair west branch officials stating that it is delivered at mount road.

Where you delivered? Where is pod? My e. Mail dated 29th 1st and 2nd (Today)-no information and yesterday i went and ask mogappair west main centre, but that branch incharges speaking rubbish words and irresponsible answers. I am attaching herewith scanned copy of my courier bill. Inform the status immediatly,

Manoharan. S/mobile:[protected]