[Resolved] Sun Direct — sun direct dth service
Palladam, Tamilnadu, India
PoPonsingh R on Mar 13, 2019
Customer id : cr[protected]
On 1st of sep 2018 bought sun dth hd setup box with 1 year subscription plan for hd ultra tamil cinema plus sports basic subscription package with an validity of 31/08/2019.
On 5th of march 2019, received an message stating that my plan has been migrated to best fit plan as advised by trai and validity has been reduced to 19/08/2019. This plan has only 50 % of channels activated against initial plan.
Request you to look into the matter and ensure that all original channels are restored at the earliest.
Complaint marked as Resolved May 2, 2019
[Mar 13, 2019] Sun Direct customer support has been notified about the posted complaint.
Verified SupportSun Direct Customer Care's response, Mar 15, 2019
Dear Sir, We regret the inconvenience caused. We have forwarded your query to our customer care. They will get in touch with you as soon as possible.
Sun Direct Team
Verified SupportSun Direct Customer Care's response, Mar 23, 2019
As per your request, complaint has been taken as feedback and forward to concern team
Regards Sun direct
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