Swiggy Complaints & Reviews

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: Ordered sweets but received noodles and idli sambhar.
Items ordered:
Besan Burfi - 1kg
Dhoda Special - 1kg

Order total is 507 INR and I had applied a coupon for 199 off. Paid 308 via Amazon Pay Balance.

On complaining, I got a voucher of 308 INR that doesn't let me get the same items unless I pay 199.

It occurred on: 4/11/2021

Expected resolution is that you issue refund and coupons. i.e. refund full 308 back to amazon or swiggy wallet and issue a coupon for 199 off.

Since you have already sent 308 coupon without my consent, I now expect you to add 199 to swiggy wallet money so that I can place the same order without paying extra money.

On October 12th order placed (Order no[protected] worth Rs 361 Mobikwik coupon applied assuring Rs 100 cashback but cashback not received. On asking for help their customer care executive Mr Chirag assured I will get the cashback in 10 working days. Cashback still not received.
Screenshots attached

Mobile number: [protected]

Order Number:[protected]

Dear Sir/Madam

I have placed my order for food instructions I call restaurant no one receive the call than I call to swiggy customer care agent I gave him the instructions of my order he told no one is receiving the call next time you give instruction now your order is prepared then I told the agent cancel my order if no cancellation fee is charged he told me wait i will tell you what is charges and suddenly he told me your order is cancelled check in app and refund will be processed within 24hrs I check in my app refund status zero and got message you have charged 100% fee I told the agent why you cancel my order if charges was applicable I have money on tree branches or what you pay because it's your mistake not my...

I have recording in my phone if you call me i will playback

So i request you to please solve my problem ASAP

Thank you
Faizan e
Mohammed

I mailed swiggy 3 to 4 times but they are repeating the same questions that your order was prepared and my reply was your swiggy agent knows that my order was prepared but i was on call with swiggy customer care how would I know I told the agent I want to give instructions to my order if you not taking than cancel my order but no cancellation fee should be apply after 2 to 3 times of failure payment of my order again I pay from other sources of payment I want order on that time I was not joking

Namskar!i have ordred at 10 pm and order not delivred and payment deducted from my account .your app shows 41 minutes.till 2am next morning.i requested to you kindly pay my money.and you are illigly harshed me.kindly reply me.i will goto consumer court.

Order Id- #[protected]
Ordered Egg Biryani from “Hitex Bawarchi” Hyderabad through swiggy.

The quality was pathetic They delivered only un-boiled colour rice with 2 boiled egg.

complained to the swiggy customer care but they refused to provide me the refund or reorder.

Also they said there’s no point in claiming any refund as they do not have such provisions, the most they can do is to complain the restaurant about the food quality.

I asked them to let me talk to a senior executive but he refused saying they were busy.

I orderd votka from swiggy .
It takes 250 rs.thn it canceled from wine shop.but i dnt get the return money...

Hello sir or mam i am sanjoy das my id 1311381 my phone number [protected].i faced false delivery problem with genie order and with this issues i informed many times to stop genie order from my id but anyone didn't listen and now id deactivated.i need this job madly we have 5 members in family and one little childlren pls stop my genie order and active my id 🙏🙏🙏🙏🙏

Dear sir please start my swiggy delivery partner I'd. I'd number is 1513737 and mobile number is [protected]

While placing the order money got deducted from my account but order didn't placed.I request you to refund the money

Order Number:[protected]

This is so shameful. I ordered my meal (2 dosa and 2 idli ) from a restraunt "South ka Swad" worth Rs 299 on 3rd November, 2021 and received hair in the Dosa. I don't know which part of the body, the hair might be. So I threw the entire order as it was very unhealthy to eat. This is very bad. I paid for an order and in a way not received the order. I paid to swiggy for the same and was expecting a good order from swiggy but the day was spoiled and so was the order. I demand a refund against the misbehavior over my order as it was not my fault that I came through this problem.

I just need a refund as a part of the compensation worth Rs 299 against my order.

For reference, I have also shared the image
of hairs in the Dosa.
Order Number:[protected]

I have ordered food from swiggy. The order was delayed by 30 minutes which is due to Mumbai traffic and can be excused. Second thing, the order was incomplete and the items were spilled all over. The delivery executive spoke to me after keeping the parcel in my lobby was saying that the food is spilled due to improper packing from restaurant. 1 item is completely spilled and other item was missing. When I escalated the matter to swiggy, they were least bothered to enquire the things. Instead they provided a refund of Rs. 39 to my account. Order value was Rs. 311 and the missing and spilled items were 198 rupees. I further escalated the matter to customer care executive and the response was very bad. He simply apologised and closed the matter. I have never seen such a poor customer service.

I order chicken biryani swiggy i recieved bad quality food and i complainted to swiggy customer care they noot replaced food and they given the details of the restaurent to file the complaint on restaurent.
swiggy is not taking any action on restaurent they are neglecting like this kind of issues so im requesting you to take action on swiggy please

I always ordered food via cash on dilevery from swiggy but from 2 days due to restaurant mistake I have to cancel my order without cancellation fee. But now they've blocked my account from cash on delivery option for me without my mistake or my fault. The one who made mistake was the restaurant not me then why I have to be blocked. Please resolve it as soon as possible

On 1 Nov 2021 @ 18:59 ordered and Prepaid at Copper Kitchen (SWIGGY ORDER ID[protected] for Rs.327) through Swiggy.

Around 20:00 IST Swiggy Executive ARRIVED AT MY PLACE and told that he left food at Hotel BY MISTAKE and CHANGED HIS ORDER STATUS AS DELIVERED. Hence I contact Swiggy Help Center, first asked my address, then told to talk with executive, and finally, they told me to send mail to [protected]@swiggy.in

Here I lost my money, food not delivered, no response from Swiggy help center.

Meanwhile, I checked with Copper Kitchen Hotel, they told that order was dispacted already.

I expect some immediate action from Swiggy, but they failed to do so. Till Now (2 Nov 2021, 12:10 pm) no response for me.

I have ordered sweets and snack from Ganga sweets for Rs473 through swiggy. I have paid online Rs 473 via GPay and the money got debited twice from my bank account.

I am not able to receive the genie orders

I start working swiggy 2019 jaise hi korona chalu hua mai kam nahi kar paya aur mera id deactivate ho gaya I like to work only swiggy no any companies bec love to work with swiggy please sir mera id open kijiye mai duty karna chahta hun thanku so much.

Hi i have placed 2 cakes from aburee le chocolatier, Kormangla from swiggy, 1 for my mom birthday and 1 for my sister. And in that 1 cake of my mom birthday was damaged alot from the bottom. I have raised issue with the customer care they saying sorry it happened we will give you 390rs coupon code. I said them i need full refund of my cake amount not the coupon, coz i have paid 800₹ for the cake and they offering me ₹390 coupon, i said them i need full refund not the coupon or else i will raise a complaint in consumer court. They dint gave any response on that and hanged the chat. And the call is not getting connected, so I request you pls to take an action and get the amount refund back please, Thankyou.

When we are going to login to swiggy account its showing mobile number already used in last 6 months, please resolve this problem.

Sir i am anil barasa working in swiggy delivery partner for a long time OR very honest and hard work all the time 3 years never any complaint i have but today company temporarily deactivated my de id please Sir i request you on my de id 1165193 please do i need job please sir
My account deactivate not warning and not call suddenly my account deactivate center team please request you on my de id