Swiggy Complaints & Reviews

My wife ordered from swiggy on 08/09/2021.Amount deducted from the account but order failed. After 9 days still we have not received any refund. Customer care executive on chat said in that case they cannot help. Swiggy is cheated with us for very small amount. On 08/09/2021 following message has been received:

Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your card will get refunded within 4-7 days.

Regards

I purchased premium swiggy membership because they offer free deliveries on orders. But as soon as I bought the membership my regular restaurant was marked as unserviceable because I used to order a lot from there and the delivery Charges were high.
I went to customer care and waited for more than 1.5 hours because they put me on hold as they can’t help me and they will transfer the call to a senior executive. They denied help for a membership I paid for. I have all the screenshots for the chat.

Order id[protected]

Jitender Sharma- [protected] the rider arrived at restaurant and collect the order but not pick up on there app after that customer call me and told me rider jitender saying restaurant system not working, I have received order from restaurant and I am cancelling the order and you pay by cash.. It's fraud by rider

Amount not credited in my bank account kab se bol raha hu solve nahi hoya

I ordered food for 352 on 17th July 2021 at 7.30PM from Hotel Maithili.
Order no.#[protected]Registered mobile no. [protected]
I cancelled the order by mistake immediately I spoke the customer care executive escalation manager and informed about cancellation due to error and asked them to dispatch the order asap, to my address, they gave lame excuses like food is gone to food hub
I asked them to dispatch my food as I have paid for it And cannot loose my money, still they cooked up stories instead of dispatching my food
And I was charged 352 as cancellation charges
They to have one standard reply food was prepared and it will spoil
Are you people so hungry that you eat customers food in seconds and cannot reverse the cancellation to dispatch the food
Very pathetic customer care service and a bad way to cheat customers of their money and food
I was regular customer of Swiggy and you are loosing customer for no reason

I was ordered chicken meals in ANJAPPAR RESTAURANT, PERAMBUR. In that delivered parcel the chicken gravy box and rasam box was totally busted and that gravy was totally leaked to the balance foods and the paper bag... Promisely can't able to eat the food...All the food I threw it to the dustbin, My hardened money that I paid was wasted. But I can't get an proper response from the swiggy and Surely I want refund because of this issue happened to me.

I have recieved chicken salami from swiggy which was expired in 06/2020 and manufactured in 2019 a year old expired and I am having sever food poisoning due to this

Payout thik se credited nahi hota avi tak solve nahi hoya

I have ordered and paid Rs 1152 for
1) firni Rs 65
2)kakori kebab (4 pieces) Rs 385
3) mutton biryani and chicken tikka butter masala (6 pieces) Rs 640
Total=1152
But at the time of delivery I got
1)firni Rs 65
2)kakori half Rs 190(3 pieces)
3) mutton biryani Rs 290
Plus taxes Total Rs 572
My chicken tikka butter masala and one kakori kebab are missing in order.when I contacted delivery boy and restaurant both are blaming each other.none has answer for my missing order or money.my food was not delivered properly when I need it, your customer support are not answering.atleast refund my money at time.. disgusting customer service
Order I'd[protected]

376 rupees was not credited processing ho raha hai avi tak nahi mila

Date :15th September 2021

Order No :[protected]

I am regular customer Prime member of Swiggy ordering daily twice .

For the first instance today due to sudden emergency i could not receive the call from delivery boy twice . In 4 minutes he cancelled the order .

When i spoke soon with your customer executive Angena she said its contactless policy no refund . I said everyday executives ringing my bell is the policy not same always . Told her check my record its never happened with me for so many years with SWIGGY . She confirmed on the chat she would atleast give me back half the money . Although still that not right customer service still i agreed she confirmed . Then she vanishes and another executive comes named Sagir . He says Angena said incorrectly confirmed wrongly there is no refund .

This is heights firstly for an esteemed customer a daily customer for one instance of not attending call twice delivery gets cancelled and then u say your money is gone as well as the food . One person comes conforms u get half back another comes says she was wrong u get nothing .

Am from service industry too is this the kind of service a customer gets ..
Really saddening and shocking1111

I ordered 2 biryanis of different types (Chichen Fry piece Biryani and Chicken Dhum biryani) Where's I got only biryani rice in two packs without any pieces. This is completely unfair. I ordered for Chicken Dhum biryani and Chicken Fry Piece Biryani not for Rice.

After ordering the items the restaurant is closed so when I look for the options it automatically cancelled and amount is chargeable for refund so not refunded but it's swiggy mistake please refund my amount

I had placed an order on Swiggy and the restaurant that i ordered from was Mealful Wraps. I had ordered for a veg food instead received non-veg food. I have never touched non veg food in my life but because of Swiggy i accidentally ate non veg food. This is against my religion and highly disappointing. I want Swiggy to compesate for this tampering my religious beliefs....

1.Who is the responsible for delay food preparation (1hour) me or that hotel?

2.Who is the responsible for that delivery person not ready to pickup hotel? This person rounding opposite direction in 1 hour

3.Your team already told refund is process but this is forgery, screenshot attached for your reference

4.Food wastage is fully response for hotel side and delivery boy side delay. But penalty to me how is reasonable?

5.All mistakes are your side but penalty for me VERY FUNNY & VERY VERY CHEETING

6.This money I knew did not go to the hotel, Swiggy stole my money. I am wrongly paid to swiggy before delivery of food. Maybe I marked payment method is cash on delivery what can I do?

Clearly found swiggy is cheating me

Confidence in Swiggy has waned.

Terrible quality of carrots, tomatoes supplied against order placed on Saturday 11th Sept 2021

Sep 12, 2021
I ordered food from Grand hotel, Hyderabad. Everything was moving fine and my delivery partner was 10 minutes away from reaching my home and suddenly my order got cancelled. I immediately chatted with the customer service and they never responded for more than 5 minutes. Even after they respond they reverted me to different issue. So I excalated the issue to a customer call and informed them about my issue. They simply said delivery partner had called you many times and you didn't respond. I was clueless because I haven't got a single call from swiggy and I was just tracking my delivery partner and waiting for his arrival.Finally the customer service put the blame on me and I informed them I will file a complaint against this issue. I got the chat conversation screenshot and call logs for my evidence. This is the worst thing I ever faced being a loyal customer for swiggy. I only got half refund..never gonna order from swiggy again

Swiggy, , O835OO98358, , , CONTACT SERVICE SENTER NO..Bhavani Medicals,
#Swiggy, , O835OO98358, , , CONTACT SERVICE SENTER NO..Bhavani Medicals,
#101, 4th cross, widia layout,
vijaynagar, Bangal.
Mob - [protected]

Mobile number allready used last 6 months

Date of incident - 08/09/2021 (Time : 8:30 to 9:00pm)
Client number - [protected].
The delivery boy was taken the delivery of our client order without payment,
But, he has taken a payment from our client,

From,
Bhavani Medicals,
#101, 4th cross, widia layout,
vijaynagar, Bangalore-560040.
Mob - [protected]