Swiggy Complaints & Reviews

My id was blocked.
Because I did not went to duty since 2week because I have been suffer fever cold and caugh

I ordered from agra sweets banjara order id[protected] food item rabdi malai waited for 45min after multiple calls to delivery executive i received the food but received wrong item, i ordered for rabdi malai but received rasmalai, i was very unhappy seeing that wrong item so called delivery executive to confirm that he has not delivered someone order to me, delivery executive is sure that order is mine then called the restaurant to check...

Placed an order at 9:45 PM at Mani's Dum Biryani and the order was picked up well ahead of schedule. I see the time to be delivered is 25 minutes. I kept the tracker on and waited from 25 it became 27 min then it became 22 min then again becomes 25 minutes. It just shows the person going in the surroundings and not reaching my place. After waiting for 35-40 minutes I called the partner and he says sir I've taken double order thats why I'm delayed. I'm like it was supposed to be delivered almost 15 min back how long will you come he says sir another 15 - 20 minutes and dropped the call. I call the customer care and I am informed that there has been a bike issue with the delivery partner after informing him as well that the issue is with the delivery partner picking double delivery and nothing else the customer care person says wait for another 15 20 minutes I said this is not acceptable and asked to speak with his supervisor which he mentioned that a call be placed again to us after dropping the call. Waited for 10 min no call I try to call again the app doesn't allow the call and the chat option has be given but there is no one to pick the chat. Wonderful then the next delivery guy comes and gets a sarcastic earful from me saying your really early for tomorrow's order and pick it at 11:18 PM. Really crappy experience would not like to order from these people ever again.

Dear Sir/Madam,

Hope you are fine and doing well.!!

Here I will come to the straight point why I am writing this to you.

Firstly I am damn hungry and due to this incident I just ate biscuits and writing this to you.

I dont know what you will do after getting this escalation on the concern I am highlighting but I hope as CEO of company you will give me the best of yours for my satisfaction on the worst part happen to night.

Subjected order was placed at "SAI PALACE PURE VEG" with 3 food orders. Though i suppose to the get the order within 46 Minutes. Order was placed at 8.36 approx.

Surprisingly the swiggy boy reach to pick the order and suddenly I received call at 9:45 approx that the items are not available so please cancel the order, I was like after 1 hour the partner is ordering me to cancel the order because of item not available, something like joke is going on. After an hour who the hell will ask to cancel order for a reason "THE ITEM IS NOT IN STOCK"

My question is sort and simple, if the stock was not available then why partner has accepted my order, they can call me and confirm on of sudden or ask to edit order but why this happened after reaching to the restaurant ?

Also your CC guys were so hopeless and keep trying to convince hungry guy to cancel the order ?

Chat boy was also doing the same, surprisingly in between even after in straight words that I will not cancel order, whole fault is yours you guys have cancel the order without consent and refunded me the amount I have paid.

You can check my history I was more happy to order food from you instead Zomato but now I have totally lost the faith and trust on you guys. ZOMATO is best now for me.

I know the trick you guys have played with me, you come to know the mistake and holdtge order by giving lame excuse as out of stock.

See refund is not only closure of this I need compensation.

One more your Chat boy was giving me bribe of Rs.41 to cancel order, you may check conversation.

Harrasment on top...!!

I will highlight this to all social media platforms.

I am working with TATA and I know the brand work which impact after the escalation.

Very very disappointed customer,
Basant Sahoo
[protected]

Delivery person not willing to share my order, , his attitude is too bad.

I have place this ORDER #[protected] around 2:40pm with below items
Chicken Manchow Soup x 1, Chinese Fried Chicken x 1, Dragon Chicken x 1, Chicken Butter Garlic Noodles x 1, Chicken Chilli Garlic Chow Mein x 1
Received order at 3:53pm, please find the attach picture just received one packet from delivery guy. In that packet 4 above mentioned items were there, there was no Chinese Fried Chicken ( full).
When I call the restaurant they said they have sent two packets, but I received only one. I called delivery guy, he said he has delivered what was given by restaurant, he is denying.
Wasted around 2 hours making calls back and forth, during the time food got cold and my family was starving.
When I reported this to swiggy they informed me they will send only missing part after 2 hours when all the food got cold.
This is very disappointing to see one food item is missing and no one is claiming responsibility for it.
This is horrible service received so far from swiggy.

received a call from the escalation team, stating we have given strong feedback to Restaurant and offered to refill the missing item.
It is evident that Swiggy no longer cares about their clients.

After paying 1200 rupees and going through the hurdles listed below, my family and I ate cold food with no side dish ( Chinese Fried Chicken Full ) and want to compensate for the missing chicken.

What a fantastic answer I had from Swiggy in terms of support.

I'm asking senior management, is this fair enough from your end.
Why did my family and I pay 1200 for cold food when an item was missing from the swiggy end?

please refund or repeat the order, If no action is taken, I have other ways of escalating this matter.

I will pursue additional options. I'm not opposed to going to consumer court.

Hi

There is this old woman spitting food while on dining table as she finds food not tasty. The salt is mising from thw food. So Swiggy is advertising for their grocery store. But should one must see grandmother who is supposed to teach the younger generation tabe manners is spitting food out. How about being polite? And the disgusting act is directed towards the viewer. I literally move each time so she won't spit in my face. How disgusting?

What logic tella anyone to buy salt from a store which prootes bad habits? Perhaps I am too conservative and whole world progressed spitting right at dining area nd continue to eat.

Some one pease take note of this abominable advertisement.

Thks,
Rama

Hi.

Date of the incident - 1-October-2021

Description -
I order food on Swiggy and the items ordered by me were 3 Burgers, 3 Fries and 3 pepsi. The delivery guy delivered 3 fries and 2 pepsi. I sent them an email to either send me an order which had all the items ordered by me or refund, they denied my request. They are not trying to help on call nor on chat. Only asking me to send email but not resolving the issue there as well.

The missing items were 3 Burgers and 1 Pepsi. Each burger costs around 300rs. and a pepsi bottle was for 20rs.

Desirable Resolution -
I need a refund for all the missing items.

Respected sir/madam

Mera naam Ganga parshad,
DE ID 589098 hai.
Contact no. [protected]

Mai April 04, 2019 se food delivery as a rider kaam kar hu. Maine Covid Time me bhi permanent kaam kiya hai.

Kisi karnvas mere 3 order cancel huee the usme mera koi fault nhi tha valid reason ke karan huee tha and ab swiggy company ne meri id block kr di hai .

Maine form fillup...

The cake is spilled and everytime i faces the same issue but swiggy doesn’t provide compensation rather put on the restaurant. I have being rating the restaurant but no help yet

On 24th Sep, 2021 I placed an order[protected].
Soon after I placed it I realized I need to add one more item but I did not get any option.Within 3 minutes I cancelled the order to place another order with the extra item.
For this I have been charged Rs. 444 (which was the order value) as cancelation fee.

The restaurant did not even confirm the order by the time I cancelled it.

I reached out to swiggy support for refund of the cancellation fees but I have been rejected 5 times. 4 times no valid reason was given for the rejection. Once I have been told that food was already prepared so cancellation fee can not be reversed.
Is it a joke? Within 3 minutes restaurant already prepared the food?
And I will be charged Rs. 444 for the food that never even reached me?
After being a loyal customer of swiggy for more than 3 years, this is grossly unacceptable and unfair.
I request help and justice in this forum for this malpractice.

Hi Team,
We have observed serious behavioral issue for the above order.
Kindly refund the amount & take disciplinary action against the delivery team operating in Meerut.

I had ordered grocery from swiggy and order was eligible for free "Aloo Bhujia" worth rs 91 but it didn't got delivered with order. When i contacted swiggy support with this issue, they only wanted give me a coupon of 50rs, which is absolutely of no use as swiggy app has 100-120 rs random coupons available at any point of time. So i asked for only 50rs refund to the source of deduction which they denied.

I unfortunately delete my swiggy account... But now i cant login into it. It seems like i am already used this in last six months. I had tried three other number also. Then also it seems like this

I placed an order of Rs 416 on 22nd Sep and paid it using my UPI but the transaction got failed and as per company's policy the amount should be refunded in 2 hrs but I have not received any amount till today (27th Sep)

Sir lockdown me id open na kar pane k karan meri id deactivate hai krapya ise activate kare mera floting bhi 0 hai

Dear Sir / Madam,

I am writing to you to raise an issue about Online Food Ordering

The issue that I have experienced was: After being a customer since 2014 today's incident has made me rethink using your services in the near future. The customer support executives simply mishandled my situation.

I had made an order from Burger KInd acropolis (id:[protected], they made me wait for more than an hour when I approached the customer care executive he simply made a false promise of refunding my amount but never initiated it! He made me cancel my order and assured me a refund is in place. I have attached the screenshots as well as evidence.

I spoke to another customer care executive who simply denied that the previous chat existed in their record in the first place.

It occurred on: 26/09/2021

Request you to refund the exact amount of Rs.449 for the distress that I have been caused through the whole ordeal. I never agreed to the cancellation in the first place so the refund amount should be processed immediately.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

RATNA CHATTERJEE

Order Number:[protected]

Hi this is naman here i placed an order from swiggy with the order id #[protected]
I called the delivery boy after 20 minutes he didn't picked up then after 20 minutes my order was shown as delivered i called the delivery executive again he again didn't picked i called him many times and after 10 minutes he picked up and i asked that i didn't received the order he said that he delivered order to someone on ram lal chawk which is...

I order 3 dosas yesterday. Had 2 yesterday. Kept another one in fridge. Today while eating the last one I felt something hard is in it and can’t chew. I took it out and saw a hard plastic piece was in it. Now Swiggy is refunding me 5 rs. I want 1/3rd of my payment back. Also It made me go through all the hassle.

We have been trying to get im touch with Swiggy contact for onboarding .

The no is busy for hours and once it connects the voice and lines are not clear .

Resulting hours and hours of Wait .

We are trying to have out kit onboard and it has been a very bad experence .

ID 88561630

We are so frustrated that we would like to speak to someone sr. Who can step up the process....