Swiggy Complaints & Reviews

Order no;[protected] dt 16/10/2021 nandhanapalce

i had raised the complalaint against non supply items for which I am yet to receive the reply
vasanth uchil
[protected]

My name is michael I still not received refund for order id[protected]. Food was not delivered due to technical issue from swiggy end. So after follow up with their customer service many days they initiated refund please find attached screenshot for the same. They provided coupon code which was not working after that they initiated refund but still not received please get my refund from swiggy

I have received an email for an order I didn't even place. I haven't been using swiggy for more than 3 years.

I have no details about this order such as who made this order, how much was the amount, from which card was it charged if it was my card etc. This is because I cannot log in to this as the phone number associated has already been discarded long back.

I want to first deactivate the account and then delete all data associated with it.

Customer care keeps giving me excuses that they cannot delete the data.
I don't need a workaround like uninstalling the app (as you need to install it in the first place). Nor do I want to place any orders in Future.

Swiggy order no. #[protected]

Dear Team,

I was working as a Swiggy delivery partner before 3 months and I am not using my id and yesterday I am really shocked to see that someone has Fraudulently login into my account with sending me an otp on my registered mobile number. He has delivered the order of towards customer location and collected cash from them. Although I have received a call from the customer end that he is waiting for his order.
Yesterday evening, I have reported this issue towards Mr. Amit Sir in ludhiana. He is taking care of Swiggy Branch delivery operations opposite Silver arc mall. I have told them immediately cancel the order from my account and Let me know what is the issue is going on with my id. Who is the person has given access towards that delivery partner for delivering order towards the cx from login into my account. I am here sharing the number of Mr. Amit sir for your kind reference. Mr Amit sir has told me that there is an technical glitch and customer care department of has given otp for login in my account.

Mr. Amit ludhiana Swiggy Branch[protected]
Swiggy delivery operations manager
I am also sharing some screen shots of my id for your kind reference.

I am although want to report that My id is login thrice in October month fraudly.
4 october, 2021
11 october, 2021
17 october, 2021

Thanks and Regards,
Vikas
[protected]@gmail.com
[protected]
Ludhiana Punjab

Swiggy 2532 rs. Deduct is my payout . Swiggy says 2532rs. Due avail finance loan . But sir my loan no. [protected] is clear no amount dues. I uploaded avail finance all payment statement & and account statement pictures .

Item are different from what i ordered

On 5th September 2021, I ordered food for Rs.2233. but because o[censored]nable to update the address order has not been delivered. so I cancelled the order. but I didn't receive a refund, instead, they say it had been credited to swiggy money wallet. but money is not been credited to my credit card. multiple times they committed to credit on my card account. but now say unable to do it.

With great deal of regret, I wished to state that and inform you that against my confirmed order for a veg meal, I was served with non vegetarian meal on the auspicious day of Navratri. Nothing could have hurt me than my taking your non veg meal ignorantly. My continuous chat with your app did not yield any result at all, . I wish to make it clear that I cannot take the matter lightly as it is hurting religious sentiments, particularly on this auspicious day.
As I have already stated in the chat, I have the bill as well as the screenshot of the order as seen on the app.

I minimum expect a quick refund of my bill amount.

I ordered a cake on 13 Oct 2021 at swiggy app so due to heavy rain delivery was not done so they told ur order is canceled u will be charged 100% cancelation fee ...why this I didn't received order simply I have to pay to them 180₹ so I want justice and action against this fraud

I contacted swiggy multiple times, and none are being accountable.. I did about 5-7 follow ups on same query and none get respond on it.. I want to escalate it as multiple people are using my swiggy and I don't want that orders history

Hello,

Yesterday dated 11.10.2021 I ordered food item from Swiggy around 7:58 p.m. with order ID[protected].

I was continuously observing through my gps that delivery representative was coming according to the route and suddenly at 9:15 p.m. before reaching my location, he cancelled the order without giving any intimation by him or any Swiggy representative.

Both my contact number and the email id are provided to Swiggy ( no provision of providing alternate communication mode or information is in Swiggy site) and still this miscommunication happened.

This is a total matter of regret and such kind of service was not expected from the Swiggy from where I have placed so many orders previously.

As soon as happening the incident I have prolonged discussion with Swiggy representative ( Parth) through chat requesting him either to make the food package delivered or I would pick up from delivery partner's location. He did not agree with my request and told the charge was 100% cancellation fee. After some request he assured me to refund 50% of cancellation charges and also confirmed to arrange a call with higher executive within 24-48 hours.

Now, this was a complete picture of performing zero effort from Swiggy side to successful completing of compliance and as I had no fault at all, I should not suffer monetary loss.

So, requested Swiggy to arrange 100% refund of cancellation charges at earliest.

But no response till now from their side.

I ordered food on swiggy it got confirmed got prepared and then my order got cancelled reason being delivery executive don’t want to deliver it then why take order on first place and they don’t even change the delivery executive they just cancel the order after successfully wasting my time and then I ordered second time I got a call after an hour from swiggy that your order is an hour late after already been waiting for an hour I had to wait another hour and the swiggy don’t try to solve the issue they just ask us to cancel the order so their accountability is no more that’s how the customers are being treated by swiggy and that’s not the first time this situation happened with me. I just got frustrated this time so I am writing a formal complaint hopefully this will change something about swiggy and they don’t even compensate for the delay

ALL DETAILS IS EVERYTHING OK
BUT NOT PAYOUT THE SWIGGY

SWIGGY DETAILS

NAME - PRADESH KUMAR SAHOO
SWIGGY DE ID[protected]
LOCATION . BANGALORE .
WHITE FIELD
PIN--560066

27th sep to 03rd Oct

Please all details is ok but swiggy is not pay out my bank please

Name- Pradesh Sahoo

Bank account --[protected]

IFSC CODE-- UBIN0829218

Bank name -- UNION BANK OF INDIA

I am very frustrated from the application swiggy actually i have ordered the food on October 5 of this month for some of my guests but the items missing from my order and from that day i am continuously begging for my refund through chat support and email also for the items i haven't received but no response . Why are they taking full amount for the item which they are not giving in the parcel . I request you to help me in regarding this . My amount is not very big but atleast give me some solution but they are not interested after doing this fraud

This is to inform you that i have ordered food from Bijoli Grill restaurant located at Mandi House Delhi through swiggy app at 12:45 PM on 09.10.2021. The restaurant had confirmed my order and delivery partner was assigned. The delivery partner picked up my order and proceed to reach at my location. I was so hungry and eagerly waiting for food. Suddenly at 1:56 pm they have cancelled my order.
I have lodged a complain at swiggy app and they have replied that the delivery partner reached at my location and he was unable to reach me then the back end team tried calling me 3 times and sent me mail and SMS as well. But the fact is that Delivery partner didnt reach at my home, i have not received any Email or SMS. I am agreeing that due to network issue my number may not reachable that time, my question is that if the delivery partner reached at my location then why he didnt ring my door bell?.
I have raised my query and asked for refund through swiggy app but Mr Sarat and his senior didnt address my query properly and was making me fool through computer generated replies and wasted my one and half hour.
This is gentle request to make refund order value and also compensate for physical (not getting food on time) and mental harassment.

Order details are as follows

Order Booking ID- Shambhu Ram
Order Number[protected]
Order date & Time- 09/10/2021 & 12:45 pm
Order Value- Rs. 436/-
Delivery Address- NU-58D, Block-NU, Uttari Pitampura, Delhi-110034.

I have order book 4 sept at swiggy RS 169.00 payment get through UPI but delivery person unvailable this order cancel swiggy end.that amount not added my account til date.So please see attach image screenshot. I had contact Customer care swiggy no valid responce to that end,
So I requsted you too please check and revert soon,

My id was blocked.
Because I did not went to duty since 2week because I have been suffer fever cold and caugh

Placed an order at 9:45 PM at Mani's Dum Biryani and the order was picked up well ahead of schedule. I see the time to be delivered is 25 minutes. I kept the tracker on and waited from 25 it became 27 min then it became 22 min then again becomes 25 minutes. It just shows the person going in the surroundings and not reaching my place. After waiting for 35-40 minutes I called the partner and he says sir I've taken double order thats why I'm delayed. I'm like it was supposed to be delivered almost 15 min back how long will you come he says sir another 15 - 20 minutes and dropped the call. I call the customer care and I am informed that there has been a bike issue with the delivery partner after informing him as well that the issue is with the delivery partner picking double delivery and nothing else the customer care person says wait for another 15 20 minutes I said this is not acceptable and asked to speak with his supervisor which he mentioned that a call be placed again to us after dropping the call. Waited for 10 min no call I try to call again the app doesn't allow the call and the chat option has be given but there is no one to pick the chat. Wonderful then the next delivery guy comes and gets a sarcastic earful from me saying your really early for tomorrow's order and pick it at 11:18 PM. Really crappy experience would not like to order from these people ever again.

Dear Sir/Madam,

Hope you are fine and doing well.!!

Here I will come to the straight point why I am writing this to you.

Firstly I am damn hungry and due to this incident I just ate biscuits and writing this to you.

I dont know what you will do after getting this escalation on the concern I am highlighting but I hope as CEO of company you will give me the best of yours for my satisfaction on the worst part happen to night.

Subjected order was placed at "SAI PALACE PURE VEG" with 3 food orders. Though i suppose to the get the order within 46 Minutes. Order was placed at 8.36 approx.

Surprisingly the swiggy boy reach to pick the order and suddenly I received call at 9:45 approx that the items are not available so please cancel the order, I was like after 1 hour the partner is ordering me to cancel the order because of item not available, something like joke is going on. After an hour who the hell will ask to cancel order for a reason "THE ITEM IS NOT IN STOCK"

My question is sort and simple, if the stock was not available then why partner has accepted my order, they can call me and confirm on of sudden or ask to edit order but why this happened after reaching to the restaurant ?

Also your CC guys were so hopeless and keep trying to convince hungry guy to cancel the order ?

Chat boy was also doing the same, surprisingly in between even after in straight words that I will not cancel order, whole fault is yours you guys have cancel the order without consent and refunded me the amount I have paid.

You can check my history I was more happy to order food from you instead Zomato but now I have totally lost the faith and trust on you guys. ZOMATO is best now for me.

I know the trick you guys have played with me, you come to know the mistake and holdtge order by giving lame excuse as out of stock.

See refund is not only closure of this I need compensation.

One more your Chat boy was giving me bribe of Rs.41 to cancel order, you may check conversation.

Harrasment on top...!!

I will highlight this to all social media platforms.

I am working with TATA and I know the brand work which impact after the escalation.

Very very disappointed customer,
Basant Sahoo
[protected]

Delivery person not willing to share my order, , his attitude is too bad.