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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 97

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S
Saini vipin saini
from Gurugram, Haryana
Sep 12, 2021
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Address: Gurgaon

Mobile number allready used last 6 months
Swiggy customer support has been notified about the posted complaint.
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    S
    sucharitha nagabhushan
    Sep 9, 2021
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    Address: Bhavani Medicals, #101, 4th cross, widia layout, Vijaynagar, Bangalore-40.

    Date of incident - 08/09/2021 (Time : 8:30 to 9:00pm)
    Client number - [protected].
    The delivery boy was taken the delivery of our client order without payment,
    But, he has taken a payment from our client,

    From,
    Bhavani Medicals,
    #101, 4th cross, widia layout,
    vijaynagar, Bangalore-560040.
    Mob - [protected]
    Swiggy customer support has been notified about the posted complaint.
    Hi Sucharitha, we are disappointed to hear know about this and we request you to kindly write to us at
    [protected]@swiggy.in along with the order details so that we may check this asap and assist you ahead with the same.
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      K
      kuldeep2092
      Sep 8, 2021
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      I ordered 1 kg Amul Pure Ghee from swiggy of worth rupee 493₹ but when i opened the package i found that the seal was broken of the Ghee and a bad smell was there . i took pictures and told the swiggy customer support via chat but after requesting several times they didnt accept it and clearly said we cant help you.
      so i want either replace my product or give me my money back.. i can't give my money swiggy to cheat inocent customers like me .
      please give me a resolution asap, its very frustrating experience from swiggy
      my order id is[protected]
      +3 photos
      Swiggy customer support has been notified about the posted complaint.
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        kuldeep2092
        Sep 8, 2021
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        I ordered 1 kg Amul Pure Ghee from swiggy of worth rupee 493₹ but when i opened the package i found that the seal was broken of the Ghee and a bad smell was there . i took pictures and told the swiggy customer support via chat but after requesting several times they didnt accept it and clearly said we cant help you.
        so i want either replace my product or give me my money back.. i can't give my money swiggy to cheat inocent customers like me .
        please give me a resolution asap, its very frustrating experience from swiggy
        +3 photos
        Swiggy customer support has been notified about the posted complaint.
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          Khalida Azeem
          Sep 8, 2021
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          Address: Model house near mazar

          Listen our conversation on recording when I reach madhurima he eating order
          Swiggy customer support has been notified about the posted complaint.
          Hi Khalida, this doesn't sound right at all! We urge you to please write to us at [protected]@swiggy.in along with your order ID details so that we that we may get this checked asap.
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            D
            Dipjit saha
            Sep 7, 2021
            Resolved
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            Resolved

            Address: Udaipur tripura
            Website: Ucbrower

            Rejoining bonus nahi mila mujhe or weekly insentive nahi milta hai
            +1 photos
            Oct 13, 2021
            Complaint marked as Resolved 
            Swiggy customer support has been notified about the posted complaint.
            Verified Support
            Sep 11, 2021
            Swiggy Customer Care's response
            Hi Dipjit, we are sorry for your trouble. Please send us an email at [protected]@swiggy.in with your DE ID and location or raise a complaint by filling out the Swiggy Connect Form. We will contact you within 24-48 hours of your filling it to help you out.
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              A
              Apali
              Sep 7, 2021
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              The same issue with me .. they have disabled COD option just because I canceled one order as I forgot to add an item and just 10 sec after I replaced the order with same restaurant. post that I have placed more than 30 online paid orders but COD is still deactivated. I have paid for Swiggy Binge plan (costliest) and they are not even activating COD option. I spoke to the executive.. she also said they have no idea when this can be resolved.. people can foresee when Covid might get over ..but Swiggy executives cannot tell by when COD option will be activated..useless team Swiggy has .. other than “I am sorry” they don’t know any other sentence.. best is to stop using Swiggy!!!
              Swiggy customer support has been notified about the posted complaint.
              Hi Apali, we hear your displeasure and we request you to kindly write to us at [protected]@swiggy.in along with your registered details so that we may look into this and assist you better.
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                R
                Ruban Singh R
                Sep 7, 2021
                Resolved
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                Resolved

                It was my mom's birthday and I ordered a white forest cake. Everything was moving fine and my delivery partner was 6 minutes away from reaching my home and suddenly my order got cancelled. I immediately chatted with the customer service and they never responded for more than 5 minutes. Even after they respond they reverted me to different issue. So I excalated the issue to a customer call and informed them about my issue. They simply said delivery partner had called you many times and you didn't respond. I was clueless because I haven't got a single call from swiggy and I was just tracking my delivery partner and waiting for his arrival as i planned to surprise my mom. Finally the customer service put the blame on me and I informed them I will file a complaint against this issue. I got the chat conversation screenshot and call logs for my evidence. This is the worst thing I ever faced being a loyal customer for swiggy for more than 3 years. I got to surprise my mom and finally I got surprised my swiggy. I don't know whether to cry or laugh.
                +3 photos
                Sep 7, 2021
                Complaint marked as Resolved 
                I have ordered once again and in the mean time they have resolved my issue and refunded the amount. Though my experience was hard the way they resolved my issue within very short notice made me surprised and happy. Thanks swiggy.
                Swiggy customer support has been notified about the posted complaint.
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                  R
                  Rohityadav1107
                  Sep 6, 2021
                  Resolved
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                  Resolved

                  Address: Ruby area

                  Please sir open my id 768086. Temporary blocked my id. I'm don't understand why my id was blocked..?????
                  Oct 7, 2021
                  Complaint marked as Resolved 
                  Swiggy customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 06, 2021
                  Swiggy Customer Care's response
                  Hi Rohit, we hear your disappointment and we request you to fill the swiggy connect form so that we may have your concern addressed. Also, please feel free to write to us at [protected]@swiggy.in along with your DE ID details in case the issue persists, and we shall assist you further with the same.
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                    R
                    Rohityadav1107
                    Sep 5, 2021
                    Resolved
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                    Resolved

                    Address: Kolkata ruby area

                    Sir please open my id 768086...kolkata ruby area... My id temporary blocked... I'm properly delivery the cake (Gennei order) not damage this cake... It's was customer fake complain...
                    Sep 5, 2021
                    Complaint marked as Resolved 
                    Phone number 7044602080.email id [email protected]
                    Swiggy customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 11, 2021
                    Swiggy Customer Care's response
                    Hi Rohit, we are sorry for your trouble. Please send us an email at [protected]@swiggy.in with your DE ID and location or raise a complaint by filling out the Swiggy Connect Form. We will contact you within 24-48 hours of your filling it to help you out.
                    1555607 I'd nober

                    Id open - Comment #3890482 - Image #0
                    My ID 229273 deactivated .please sir help me ..

                    Id open - Comment #3892920 - Image #0
                    My account shows temporarily deactivated unable
                    Please Id open request please

                    Id open - Comment #3894478 - Image #0
                    Sãïräm Chiñña's reply, Sep 16, 2021
                    Sir please help me
                    My id 1609097
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                      S
                      SaurabhMukhiya
                      Sep 3, 2021
                      Resolved
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                      Resolved

                      I have ordered Food from Swiggy at 10:09. My order supposed to be delivered by 10:50. But i have received my orfer I received a call from delivery executive that he doesn’t have bike so he can’t deliver my order and request me to reassign delivery executive. When I request swiggy customer care to do the same. They said they can’t not deliver my order and forcing me to cancel my order. Why they are taking orfers when they can’t able to deliver. According to Swiggy we have to sleep hungry… I made to call to customer care they put my call on hold more than 20 minutes. They doing harassment with the customers.
                      +1 photos
                      Oct 14, 2021
                      Complaint marked as Resolved 
                      Swiggy customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 05, 2021
                      Swiggy Customer Care's response
                      Hi Saurabh. I am disappointed to know that your order couldn't be delivered to you, and that you did not get proper support with it. Pleas email us the details of the order at [protected]@swiggy.in so that we can look into it and assist you further.
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                        D
                        Dr.Kannan dentist Kannan
                        Sep 3, 2021
                        Resolved
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                        Resolved

                        Address: , , , , No 6 8th mainroad vijayanagar velachery

                        Dear sir,
                        Am a dentist practicing in velachery for the past 11 years.Reasontly after the lock down situation in chennai swiggy delivery boys use my clinic entrance steps as thier relaxation place smoking and spitting saliva inspite of knowing its clinic entrance.patients coming to my clinic started complaining the same.pls take neccessary steps to avoid further legal action.
                        Oct 4, 2021
                        Complaint marked as Resolved 
                        Swiggy customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 03, 2021
                        Swiggy Customer Care's response
                        Hi Dr. Kannan, we are sorry for your trouble. Do share your concern with us with proof or any image of their vehicle with a number plate, Pincode, or exact location to [protected]@swiggy.in and we will be happy to make amends.
                        Hey Dr, Kanna, we understand how awful it is. We would like to do everything in our capacity. Kindly share your address or location details by writing to us at [protected]@swiggy.in so that we may share stern feedback.
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                          S
                          Standly
                          Sep 2, 2021
                          Resolved
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                          Resolved

                          Address: Yelahanka

                          Your account is temporarily deactivated I'd 961209
                          +1 photos
                          Oct 12, 2021
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 04, 2021
                          Swiggy Customer Care's response
                          Hey Standly, we are sorry to know this. If it has not been 6 months since your ID has been blocked, please fill the Swiggy Connect form for assistance on the same. Alternatively, you can drop an email to us by sharing your DE ID and hub location.
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                            L
                            Lakshmi Suvvada
                            Sep 1, 2021
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                            Address: Vizianagaram, AP-535002

                            Did order with below details,
                            Order No : #[protected]
                            Date of order: 30th August
                            Phone no : [protected]
                            i have been waiting in order to be delivered but it is not delivered and i didnt receive any call from delivery partner as well. But that day I opened Swiggy and checked the status for every minute until the order got cancelled. Actually until status shows like it is cancelled i don't know whether the delivered person came or not. I thought like some percentage of amount will deduct as it is not from end issue but today telling like 100% cancellation there for order when checking for refund. i did payment through Freecharge actually but payment history is not showing that and refund status not showing in swiggy as well

                            I am totally unhappy with the service provided through Swiggy and the refund also did not come.

                            Actually i was an repeated customer who is doing more orders but from now on very unhappy wont do any order or wont suggest to any one as totally very unhappy with service provided and delivery partner as well
                            Swiggy customer support has been notified about the posted complaint.
                            Sep 01, 2021
                            Updated by Lakshmi Suvvada
                            charged a cancellation fee of Rs 645. it is very to me. Please help in getting refund as its great help to me

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                              M
                              mrvravikumar
                              Aug 31, 2021
                              Nov 6, 2023
                              This thread was updated on Nov 6, 2023
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                              Instamart Fraud - Cancellation Policy

                              I order grocery through instamart and suddenly i saw the order got canceled.
                              When i tried to enquired it, the support told me that the delivery boy unable to
                              reach me. Hence the order got canceled and more to the trouble the order was
                              marked as Non-Refundable. I got a SMS stating your request for canceling the
                              order was successfully done. Why the hell i will cancel my own order when i need
                              it. I raised my...
                              +1 photos
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                              S
                              Shivuv
                              Aug 31, 2021
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                              This is the worst ever online platform for food delivery. I will never order anything from here .
                              Yesterday ordered a cake for kanha ji but they deliver it damaged and after a delay in delivery of approx 1.5 hrs. When I raised a complaint they said you will not get any resolution. Just rate the restaurant. How pathetic is this? It's a fraud company
                              Swiggy customer support has been notified about the posted complaint.
                              Hi Shivuv, it is disappointing to see you go through this with us. Apologies for the letdown, please share the order ID via [protected]@swiggy.in, we will look into the matter and help you with this.
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                                Archit Daral
                                Aug 30, 2021
                                Resolved
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                                Resolved

                                Fraud ( Not refunding my money )

                                On 18th August 2021, my account got debited through UPI to swiggy bank account ( as shown in my bank statements) but app showed payment failed, I paid again and immediately texted in the help thread on their app that my account got debited twice, please refund to which they replied that it'll be refunded and they've initiated that and in max 5-7 days it will show, I didn't got refunded, I asked again on the 8th and 10th day, they said the...
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                                Karanam lingamurty
                                Aug 30, 2021
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                                I ordered at 12: 46 pm on 30/08/2021 after two hours of conversations they just forcefully cancel my order and they don't care about how much i am starving they simpley say I am sorry who is responsible for my starving in that two hours they just humiliated me
                                Swiggy customer support has been notified about the posted complaint.
                                i too faced same. They only did cancel of order and charged 100% amount i.e 645
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                                  shoeb uz zama
                                  Aug 30, 2021
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                                  I placed an order around 1 :12 pm and my order got delivered at 2:42 pm and when i said to cancel my order they didn't and delivered me cold and stale food...The executive didn't respond to my refund request and went offline and after half and hour another executive came and he also didn't refunded my amount, My order number is #[protected]
                                  +3 photos
                                  Swiggy customer support has been notified about the posted complaint.
                                  Aug 30, 2021
                                  Updated by shoeb uz zama
                                  Still no resolution given for this...Swiggy is taking this lightly as they are a fraudlent team.
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                                    shoeb uz zama
                                    Aug 30, 2021
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                                    I placed an order around 1 :12 pm and my order got delivered at 2:42 pm and when i said to cancel my order they didn't and delivered me cold and stale ...The executive didn't respond to my refund request and went offline and after half and hour another executive came and he also didn't refunded my amount, My order number is #[protected]
                                    Swiggy customer support has been notified about the posted complaint.
                                    Still no resolution given by swiggy customer service...cm support is worst
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