Swiggy Complaints & Reviews

Hi Team,

I have placed an order on Swiggy Instamart on 19th Nov ‘21 wide Order no #[protected] for few groceries .

I placed an order for Crown Dates, 250 GM packet . On the order page it was showing as 185 . ( snap shot attached) .

But to my utter surprise when I received the delivery, it showed MRP of the same Crown Dates as 117 ( pl refer the pics attached ) . I raised the issue with the customer support but they said they don’t have the authority to refund the balance amount charged extra .

I have also written vide mail on the customer support but nothing form their end as well .

As per my information and knowledge no one charge above MRP which is a criminal offense and illegal in India .

Looking for a solution and also there should some check on these sites luring customer by showing some discount whereas the MRP have been marked up from the original listed price .

Regards

Hi Team,

This was the pathetic experince with swiggy..I ordered for the food from "Nandhana palace" and I was aaked to wait for 40 min, then a delivery executive was assigned. He took the food and delivered to a different person. When I chatted with the customer care representative, he waa not willing ro help. He was asking me to cancel the order rather than helping me out. Then I recieved a call from the swiggy team and he was offering me just Rs.25 and asking me sorry. Now, please tell me if the customer has to be penalized for this issue or the delivery executive?? And also this spoils the name of the restaurant.

Order id: [protected]

Thanks,
Sivaprasad
[protected]
Bangalore

Hi, I am a regular customer and i m part of Super Binge plan as well.

I am sure that normally you guys put 20rs extra on the menu, plus tax and then delivery charges and which i am okay. But i cant digest the factor that you guys charge 100 rs plus for each product on some restaurants, for each item.
For example NISO restuarant in KR Puram Bangalore, they charge 150rs for lemon chicken and where in i m charged 219rs in swiggy, plus taxes plus delivery charges. Why are you looting so much?
I paid for the Super Binge, plus i get 100rs extra charged on a product plus taxes. its a serious looting you guys are doing, and i have the details of each and every item. I want you guys to return what ever you guys looted from me.

Yesterday I have placed an order with Swiggy for 10 cups (Each cup 95 gms) of Ice cream - Maha Raj Bhog from IBACO vide order no.[protected], Nov 16, 21:27. The delivery is received without any proper packing to protect cooling. My cousin received the delivery so that I could not notice. When the ice cream is served to my guests I was a bit embarassed as the cream is totally melted and looks like flavoured milk. I have reported this issue to Swiggy, they have not responded properly.

I have attached the photo regarding order. Cod disabled even though swiggy canceled my order. Gave a coupon instead of removing the cancelation fee. Coupon only valid for a month.
Don't have money in bank right now so can't use online payment. And swiggy customer care said will enable only after placing 3-4 orders via online payment.

Meri de I'd 1694974 is tampriyal deactived bata rha he plz meri help kare or I'd ko on kare call me [protected]

10 cups of icecream ordered today. 6 cups received with melted icecream. No proper response from Swiggy

My cash on delivery was disabled even though it was swiggys fault . They compensated me the canceled order money but only gave me a coupon instead of canceling the fee charged. They canceled my order and and compensated by giving a coupon but disabled cod . So I can't place a order and use the coupon. I don't use online payment. And coupon is only valid for a month. Currently I don't have cash in my bank to use online payment. So I am not able to use the coupon and in future I will have to pay the order money as fee and then order my food. This is absurd and fraud and cheating the customer.

I ordered cold Coffee drink and while sipping with the straw I felt something at the back of my throat and when I saw it was thin metal wires which could have got stick in my throat and turned out fatal to me. A person could have died because of this irresponsibility. Plus I cannot upload the picture as it says "file to large" for reference I have shared the images on email. I would completely with full authority like to ask for refund of my ₹226 for such a horrible experience.

I have ordered an order at 9.51 pm on 14th nov 2021 at my home in faridabad from near by restaurant wow momo which is hardly 3 km away from my home. Order was accepted and a delivery boy had been assigned. But it had been showing 25 min since last 1 hour and at 11, i contacted to swiggy about the real status of the order, then they told me that delivery boy had denied delivery. And they didn't even think to inform me this on time . Is that my fault that your delivery boy denied my order. Or isn't this you lr responsibility to inform me on time or assign somebody else on time. At this time, someone ordered to get dinner and that person must be hungry since an hour. All of sudden you say that we could make another order at 11 and you had tl wait 1 more hour . Is that right. Also, the customer care person didn't have any appologies or regret for this. This was the worst incidence happend with me and swiggy and i would never recommend swiggy to anyone. It is better to go for another app such as zomato.

My name is Ankur Gupta
M : [protected]

I am Lakshmi. I have placed an order (order ID[protected] with swiggy instamart on 14/11/21, 09:48 am and it got delivered around 11:55am. While I checked the package I realize two items are missing from the order. I have paid online for the entire order. Modern milk bread and (350g) and 1kg potatoes are missing. I need my products today itself.

Open the my ID 🙏

I was in my car waiting at a red light at traffic junction where there was no free left turn. This swiggy driver(License# TN72C Z1946) started abusing me because apparently I did not give him way. Brazenly he also jumped the red light. I expect Swiggy to take action and notify me of what action was taken. Such drivers are giving Swiggy a bad reputation. Until action is taken I am not ordering anything from Swiggy.

I order Mushroom Manchurian using swiggy app in the restaurant HYDERABADI BIRIYANI,
117/4, Surya Lilly Arcade Complex,
Colony Hospital Stop, Vijaya Thottam,
Komarapalayam - 638183,
Namakkal District.

My order ID was[protected] which contains 2 items are
1. Mushroom Manchurian x 1 - ₹ 110.00 /-,
2. Veg Nuggets x 1 - ₹ 90.00 /-,
Delivery Partner Fee - ₹ 9.00 /-,
Total - ₹ 209.00 /-.

When I open the pack Veg Nuggets it was ok and taste also not bad. But when i open the Mushroom Manchurian Pack it was very blacky and nasty smell.
The chef kept Mushroom in oil for long time and it get black. He can able to notice that it was over fried blacky. But he prepared Manchurian with that same over fried blacky Mushroom.
The packing section can able to notice that blacky Manchurian. But they also packed that food.

I have ordered it for 3:13 pm,[protected], and swiggy partner deliver it at 3:50 pm on same day. The nearly take 45 minutes of time to prepare food and deliver it. For preparation of food restaurant take nearly 35 to 40 min. They had a enough time to prepare a quality food. But the restaurant packed me a Blacky nasty smell food. I was so hungry, ordered food and waiting for it long time. When i open this pack i cant able to eat this Food. But due to hunger i eat onions and capsicum after that i throughout that blacky Mushroom Manchurian.

I ordered puliyogare from puliyogare point n I got the amount 100/- deducted and order wasn’t placed

I have ordered chicken munchurian wet3 but I got veg munchurian3 so I was applied coupon of 270INR.but it got wasted .SO I request them to return it back but they are not listening. Very bad services of swiggy. (And this thing happend many times to me) so I request to return my coupon of 270INR

THANK YOU

I have ordered corn veggie delight Pizza medium size from oven story pizza with swiggy app but delivery agent has taken too much time to deliver my food item and and when it is delivered it is completely cold and stale on condition.

I had ordered a pizza, a dip, a roll n 7up from pizza hut using swiggy..The delivery executive handed ovee the order to me and pressed delivered ..i stopped him rightaway and asked him about the 7 up bottle that was missing from the order.He said he didnt knoe n askd me to raise an issue.In return a replacement id was given to me.He insisted on replacing the full order, so I handed over the order to him and he went away.I kept waiting for the other executive to arrive..When he did arrive he just came with a bottle of 7up to me.I asked him about the rest of the items..He refused to have a knoe-hoe of anything.I was tired ..and busy in work all day and didnt get time to eat.So i ordered pizza to only be disappointed in the end.I kept waiting at from 7 to 8 p.m outside calling swiggy customer care n no of tymz..but everytime they refused to help.Shame on you and your services.I am uninstalling this app.Wasted my time..my money.(676).n coudnt satiate my hunger.May Allah punish you for all.

Swiggy overcharged me by rounding off me which in illegal and i want to complaint against him.

I placed an order with swiggy on 1st of november they called me saying the item is not available and that my order has been cancelled. they should not have taken the order in the first place. the payment has been made online. since they cancelled the order from their side they still did not refund my amount. pathetic swiggy.