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Swiggy Complaints & Reviews

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Updated: Apr 9, 2026
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659
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G
goel, gagan
from Meerut, Uttar Pradesh
Sep 29, 2021
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Hi Team,
We have observed serious behavioral issue for the above order.
Kindly refund the amount & take disciplinary action against the delivery team operating in Meerut.
Swiggy customer support has been notified about the posted complaint.
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    G
    gouravnitd
    from New Delhi, Delhi
    Sep 27, 2021
    Resolved
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    Resolved

    I had ordered grocery from swiggy and order was eligible for free "Aloo Bhujia" worth rs 91 but it didn't got delivered with order. When i contacted swiggy support with this issue, they only wanted give me a coupon of 50rs, which is absolutely of no use as swiggy app has 100-120 rs random coupons available at any point of time. So i asked for only 50rs refund to the source of deduction which they denied.
    Oct 30, 2021
    Complaint marked as Resolved 
    Swiggy customer support has been notified about the posted complaint.
    Verified Support
    Sep 28, 2021
    Swiggy Customer Care's response
    Hi Gaurav, we are sorry for your trouble. Do share your concern with relevant details to [protected]@swiggy.in and we will be happy to make amends.
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      A
      Aadil ishan
      from Attingal, Kerala
      Sep 27, 2021
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      I unfortunately delete my swiggy account... But now i cant login into it. It seems like i am already used this in last six months. I had tried three other number also. Then also it seems like this
      Swiggy customer support has been notified about the posted complaint.
      Hi Aadil, I am concerned to see that you are unable to login to your account, kindly write to us at [protected]@swiggy.in detailing the error along with your registered details, we will have this checked.
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        R
        ravichawla
        Sep 27, 2021
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        I placed an order of Rs 416 on 22nd Sep and paid it using my UPI but the transaction got failed and as per company's policy the amount should be refunded in 2 hrs but I have not received any amount till today (27th Sep)
        Swiggy customer support has been notified about the posted complaint.
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          S
          shailendra mahawar
          Sep 27, 2021
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          Address: Kota Rajasthan

          Sir lockdown me id open na kar pane k karan meri id deactivate hai krapya ise activate kare mera floting bhi 0 hai
          Swiggy customer support has been notified about the posted complaint.
          Hey Shailendra, agar aapko bina kaam kiye 6 mahine se zyada hua hai toh aapke ID ko hum khol nahi paayenge. Agar 6 mahine nahi hua hai toh aap Swiggy connect form bhar sakte hai ya aapke DE ID aur city details ko hume [protected]@swiggy.in pe email kar sakte hai. Hum aapke mudde ko dekhke sulja denge.
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            R
            Ratna212
            from KOLKATA, West Bengal
            Sep 27, 2021
            Resolved
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            Resolved

            Address: Plot No 37, 4th Floor, Zone B, Block GN, Asyst Park, Salt Lake City Sector 5, Kolkata - 700091.
            Website: www.swiggy.com

            Dear Sir / Madam,

            I am writing to you to raise an issue about Online Food Ordering

            The issue that I have experienced was: After being a customer since 2014 today's incident has made me rethink using your services in the near future. The customer support executives simply mishandled my situation.

            I had made an order from Burger KInd acropolis (id:[protected], they made me wait for more than an hour when I approached the customer care executive he simply made a false promise of refunding my amount but never initiated it! He made me cancel my order and assured me a refund is in place. I have attached the screenshots as well as evidence.

            I spoke to another customer care executive who simply denied that the previous chat existed in their record in the first place.

            It occurred on: 26/09/2021

            Request you to refund the exact amount of Rs.449 for the distress that I have been caused through the whole ordeal. I never agreed to the cancellation in the first place so the refund amount should be processed immediately.

            I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

            Yours faithfully,

            RATNA CHATTERJEE

            Order Number:[protected]
            Sep 27, 2021
            Complaint marked as Resolved 
            Thank you to the representative on Twitter for @swiggycare who gave a prompt response and resolved my issue by refunding the full amount.
            Swiggy customer support has been notified about the posted complaint.
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              N
              Naman200
              from Panipat, Haryana
              Sep 26, 2021
              Resolved
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              Resolved

              Order showing delivered but I didn't get it

              Website: swiggy.com

              Hi this is naman here i placed an order from swiggy with the order id #[protected]
              I called the delivery boy after 20 minutes he didn't picked up then after 20 minutes my order was shown as delivered i called the delivery executive again he again didn't picked i called him many times and after 10 minutes he picked up and i asked that i didn't received the order he said that he delivered order to someone on ram lal chawk which is...
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              S
              Sebabrata Lahiri
              Sep 25, 2021
              Resolved
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              Resolved

              I order 3 dosas yesterday. Had 2 yesterday. Kept another one in fridge. Today while eating the last one I felt something hard is in it and can’t chew. I took it out and saw a hard plastic piece was in it. Now Swiggy is refunding me 5 rs. I want 1/3rd of my payment back. Also It made me go through all the hassle.
              Oct 28, 2021
              Complaint marked as Resolved 
              Swiggy customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2021
              Swiggy Customer Care's response
              Hi Sebabrata, we understand your concern, and we apologize for the ordeal. Request you to raise your concern specifying your details via email at [protected]@swiggy.in, our team will address the issue and help you further.
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                A
                Amitwadhawan
                Sep 24, 2021
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                Onboarding delay and no response

                We have been trying to get im touch with Swiggy contact for onboarding .

                The no is busy for hours and once it connects the voice and lines are not clear .

                Resulting hours and hours of Wait .

                We are trying to have out kit onboard and it has been a very bad experence .

                ID 88561630

                We are so frustrated that we would like to speak to someone sr. Who can step up the process....
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                J
                Joyalbert
                Sep 24, 2021
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                Address: Kamrup metro guwahati Assam
                Website: De Google connect forms.com

                Till now I have not my week payout
                De I'd - 1628617
                Swiggy customer support has been notified about the posted complaint.
                Sep 24, 2021
                Updated by Joyalbert
                When I'm going to get my week payout 1 weeks gone the company has not done the solution
                Sep 24, 2021
                Updated by Joyalbert
                No no any swiggy customer support has been notified about my posted complaint ...
                without consulting with delivery partner how they can resolve the solution by their own
                Sep 24, 2021
                Updated by Joyalbert
                The company knowns just to reduce floating case on a time and they knowns about their own money they doesn't have a care for delivery boy
                Verified Support
                Sep 24, 2021
                Swiggy Customer Care's response
                Hi there, we are sorry for any hassle you have faced with your payout issue. Please fill the Swiggy connect form regarding this issue or share your DE ID, city and hub location details by writing to us at [protected]@swiggy.in and we would be happy to connect with you and resolve the matter.
                Sep 25, 2021
                Updated by Joyalbert
                I have already filled swiggy connect form how many times I need to fill that forms . I have filled 2 time's but no response what wiil do now ...
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                  P
                  Pawan sindhi
                  Sep 23, 2021
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                  Address: Tilak nagar

                  I met with an accident on 14 july while delivering swiggy item .my right leg got fractured two plates are being inserted in my leg. I contact swiggy brach but no one came.then i contact banglore branch office they ask me to go nearesr hospital. Next day one staff came and take photos of mine.he assure me that don't worry we will take care of everything don't worry.we will compensate you. Till now i get nothing from swiggy. My wife sell her ornaments to take medicines and to run the house.
                  Swiggy customer support has been notified about the posted complaint.
                  Swiggy is worst company ever. They don't care about the people. They only think about how to make money... Don't trust on swiggy. Worst company ever...
                  Hi Pawan, kindly write to us at [protected]@swiggy.in, our team will check the same and assist you in this regard.
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                    P
                    Priyaram118
                    from Bengaluru, Karnataka
                    Sep 22, 2021
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                    Hello gave a complaint in mail n over the call but failed to repay the amount for non delivered items. Send mail of cc camera footage for the same but no use
                    Swiggy customer support has been notified about the posted complaint.
                    Hi there. I am disappointed to know that all the items you ordered were not delivered to you, and that you did not get proper support with it. Please send us an email with your issue at [protected]@swiggy.in so that we can look into this and assist you further.
                    Hey Priya, apologies for the overall scenario. Please share your order ID along with CC camera footage via [protected]@swiggy.in, we will look into the matter and help you ASAP.
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                      R
                      Ramesh Rampur
                      Sep 22, 2021
                      Resolved
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                      Resolved

                      Hllo Sir/mam
                      My id [protected]
                      I complete the all profile
                      But I didn't get Swiggy hub in Raichur 584101
                      Oct 30, 2021
                      Complaint marked as Resolved 
                      Swiggy customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 23, 2021
                      Swiggy Customer Care's response
                      This is disappointing to hear, Ramesh. Please share your concern via email at [protected]@swiggy.in with the relevant details so our team will look into this right away.
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                        A
                        asdf asdf
                        Sep 21, 2021
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                        The issue that I have experienced was: While booking, swiggy website given me option to type my address, I have written my address correctly but in the map it didn't picked up my address location even though i have chosen to my current location, it picked wrong location. When delivery boy call me I have asked him to deliver to my address but he went to wrong location picked by the swiggy map. I request him to deliver to my address and take extra delivery charge but he didn't listen to me only.
                        I got call from swiggy team support, she also did not listen and cancelled my order forcefully without any refund. I have spend Rs.221/- but got nothing.

                        It occurred on: 5/09/2021
                        Order Number:[protected]
                        Registered Email - [protected]@gmail.com
                        Swiggy customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 21, 2021
                        Swiggy Customer Care's response
                        Hi there, we apologies for the inconvenience caused. Please note the we have arranged you a call back from our team and they will assist you further on the same. I request you to kindly wait and please expect us with the call.
                        Oct 04, 2021
                        Updated by asdf asdf
                        What happened??
                        Don't call. Just rectify the issue and refund my money back.
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                          S
                          Sourav B. Roy
                          Sep 20, 2021
                          Resolved
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                          Resolved

                          Address: Bangalore India

                          Ordered 2 burgers from Wendy's Bangalore and when i lifted the top bun to put sauce on the patty i found black disgusting dirt in the lettuce.

                          I had already eaten one of the bugers without checking and could not eat the rest as i started feeling sick looking at the dirt on the food.
                          Oct 23, 2021
                          Complaint marked as Resolved 
                          Swiggy customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 22, 2021
                          Swiggy Customer Care's response
                          Hi Sourav, we understand how disappointing it is to face such issues. We see that our team has addressed this issue over a call. You can always reach out to us for any issues you face, we will be glad to assist you.
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                            S
                            ShravanKT
                            from Hyderabad, Telangana
                            Sep 20, 2021
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                            Resolved

                            Address: Hyderabad

                            Nightmare would probably never use it again, worst customer service ever and they definitely do not value their customers. Ordered 5 items worth rs 655 plus 80 rs of additional charges. Only 4 items where delivered. When spoke to customer service they say a coupon of rs 22 will be issued instead of the itme which itself was worth rs 100. Family had to adjust with less food, delivery charges of rs 80 got wasted how can they say they value their customers. Its simple ridiculous. Will never ever order again and request people to avoid it. When you charge people delivery partner fee its your responsibility to resolve their issues
                            Oct 26, 2021
                            Complaint marked as Resolved 
                            Swiggy customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 22, 2021
                            Swiggy Customer Care's response
                            Hi Shravan! It is upsetting to know that we were unable to provide the best experience and also to know that our team was unable to handle it promptly. Kindly write us an email at [protected]@swiggy.in and our team will surely revert with an update.
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                              D
                              Dipjit saha
                              Sep 20, 2021
                              Resolved
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                              Resolved

                              Address: Udaipur tripura

                              Bank ka account thik ho gaye please pending amount de dena
                              Oct 25, 2021
                              Complaint marked as Resolved 
                              Swiggy customer support has been notified about the posted complaint.
                              Sep 21, 2021
                              Updated by Dipjit saha
                              Sir mere IFSC code change kar liya ab amount paid kar dijeye

                              Verified Support
                              Sep 22, 2021
                              Swiggy Customer Care's response
                              Hi Dipjit! We request you to fill up the Swiggy Connect form and our team will have this sorted within 24-48 hours.
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                                D
                                Dipjit saha
                                Sep 20, 2021
                                Resolved
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                                Resolved

                                Bank account IFSC code change kare

                                Address: Udaipur tripura

                                Mere jo bank hai uska IFSC code change ho gaye account pe amount credited nahi hota hai...
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                                J
                                Joyalbert
                                Sep 20, 2021
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                                Weekly payout issue

                                Address: Guwahati maligaon

                                I'm am delivery partner of swiggy my DE ID is 1628617 till now 2 week pass I have not got my previous week payout...
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                                I
                                Indrajeet Bharatkumar Pawar
                                from Pune, Maharashtra
                                Sep 19, 2021
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                                Address: B.H Pawar, Sr.no 209/6/13, Koyana-Krishna, Bhagirathinagar, Sadesatara Nali Road, Hadapsar, Pune

                                I have ordered vegetables from Swiggy instamart.
                                After that I made payment, my payment gone but order didn't get placed, got canceled.

                                Please help.
                                Swiggy customer support has been notified about the posted complaint.
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