Swiggy Complaints & Reviews

I ordered 1 kg Amul Pure Ghee from swiggy of worth rupee 493₹ but when i opened the package i found that the seal was broken of the Ghee and a bad smell was there . i took pictures and told the swiggy customer support via chat but after requesting several times they didnt accept it and clearly said we cant help you.
so i want either replace my product or give me my money back.. i can't give my money swiggy to cheat inocent customers like me .
please give me a resolution asap, its very frustrating experience from swiggy
my order id is[protected]

I ordered 1 kg Amul Pure Ghee from swiggy of worth rupee 493₹ but when i opened the package i found that the seal was broken of the Ghee and a bad smell was there . i took pictures and told the swiggy customer support via chat but after requesting several times they didnt accept it and clearly said we cant help you.
so i want either replace my product or give me my money back.. i can't give my money swiggy to cheat inocent customers like me .
please give me a resolution asap, its very frustrating experience from swiggy

Listen our conversation on recording when I reach madhurima he eating order

Rejoining bonus nahi mila mujhe or weekly insentive nahi milta hai

The same issue with me .. they have disabled COD option just because I canceled one order as I forgot to add an item and just 10 sec after I replaced the order with same restaurant. post that I have placed more than 30 online paid orders but COD is still deactivated. I have paid for Swiggy Binge plan (costliest) and they are not even activating COD option. I spoke to the executive.. she also said they have no idea when this can be resolved.. people can foresee when Covid might get over ..but Swiggy executives cannot tell by when COD option will be activated..useless team Swiggy has .. other than “I am sorry” they don’t know any other sentence.. best is to stop using Swiggy!!!

It was my mom's birthday and I ordered a white forest cake. Everything was moving fine and my delivery partner was 6 minutes away from reaching my home and suddenly my order got cancelled. I immediately chatted with the customer service and they never responded for more than 5 minutes. Even after they respond they reverted me to different issue. So I excalated the issue to a customer call and informed them about my issue. They simply said delivery partner had called you many times and you didn't respond. I was clueless because I haven't got a single call from swiggy and I was just tracking my delivery partner and waiting for his arrival as i planned to surprise my mom. Finally the customer service put the blame on me and I informed them I will file a complaint against this issue. I got the chat conversation screenshot and call logs for my evidence. This is the worst thing I ever faced being a loyal customer for swiggy for more than 3 years. I got to surprise my mom and finally I got surprised my swiggy. I don't know whether to cry or laugh.

Please sir open my id 768086. Temporary blocked my id. I'm don't understand why my id was blocked..?????

Sir please open my id 768086...kolkata ruby area... My id temporary blocked... I'm properly delivery the cake (Gennei order) not damage this cake... It's was customer fake complain...

I have ordered Food from Swiggy at 10:09. My order supposed to be delivered by 10:50. But i have received my orfer I received a call from delivery executive that he doesn’t have bike so he can’t deliver my order and request me to reassign delivery executive. When I request swiggy customer care to do the same. They said they can’t not deliver my order and forcing me to cancel my order. Why they are taking orfers when they can’t able to deliver. According to Swiggy we have to sleep hungry… I made to call to customer care they put my call on hold more than 20 minutes. They doing harassment with the customers.

Dear sir,
Am a dentist practicing in velachery for the past 11 years.Reasontly after the lock down situation in chennai swiggy delivery boys use my clinic entrance steps as thier relaxation place smoking and spitting saliva inspite of knowing its clinic entrance.patients coming to my clinic started complaining the same.pls take neccessary steps to avoid further legal action.

Your account is temporarily deactivated I'd 961209

Did order with below details,
Order No : #[protected]
Date of order: 30th August
Phone no : [protected]
i have been waiting in order to be delivered but it is not delivered and i didnt receive any call from delivery partner as well. But that day I opened Swiggy and checked the status for every minute until the order got cancelled. Actually until status shows like it is cancelled i don't know whether the delivered person came or not. I thought like some percentage of amount will deduct as it is not from end issue but today telling like 100% cancellation there for order when checking for refund. i did payment through Freecharge actually but payment history is not showing that and refund status not showing in swiggy as well

I am totally unhappy with the service provided through Swiggy and the refund also did not come.

Actually i was an repeated customer who is doing more orders but from now on very unhappy wont do any order or wont suggest to any one as totally very unhappy with service provided and delivery partner as well

I order grocery through instamart and suddenly i saw the order got canceled.
When i tried to enquired it, the support told me that the delivery boy unable to
reach me. Hence the order got canceled and more to the trouble the order was
marked as Non-Refundable. I got a SMS stating your request for canceling the
order was successfully done. Why the hell i will cancel my own order when i need
it. I raised my...

This is the worst ever online platform for food delivery. I will never order anything from here .
Yesterday ordered a cake for kanha ji but they deliver it damaged and after a delay in delivery of approx 1.5 hrs. When I raised a complaint they said you will not get any resolution. Just rate the restaurant. How pathetic is this? It's a fraud company

On 18th August 2021, my account got debited through UPI to swiggy bank account ( as shown in my bank statements) but app showed payment failed, I paid again and immediately texted in the help thread on their app that my account got debited twice, please refund to which they replied that it'll be refunded and they've initiated that and in max 5-7 days it will show, I didn't got refunded, I asked again on the 8th and 10th day, they said the...

I ordered at 12: 46 pm on 30/08/2021 after two hours of conversations they just forcefully cancel my order and they don't care about how much i am starving they simpley say I am sorry who is responsible for my starving in that two hours they just humiliated me

I placed an order around 1 :12 pm and my order got delivered at 2:42 pm and when i said to cancel my order they didn't and delivered me cold and stale food...The executive didn't respond to my refund request and went offline and after half and hour another executive came and he also didn't refunded my amount, My order number is #[protected]

I placed an order around 1 :12 pm and my order got delivered at 2:42 pm and when i said to cancel my order they didn't and delivered me cold and stale ...The executive didn't respond to my refund request and went offline and after half and hour another executive came and he also didn't refunded my amount, My order number is #[protected]

A pizza ordered at 8.28 pm is still not delivered at 10.11 pm and still showing eta of 12 mins. What kind of service is this ? My guest for whom I have ordered this, has to leave without being served. Me being a regular swiggy customer, this is ridiculous. There is not even any proper complain or customer service in place except those automated robotic chats which are of no use.. Order nos[protected]

A pizza ordered at 8.28 pm is still not delivered at 10.16 pm and still showing eta of 13 mins. What kind of service is this ? My guest for whom I have ordered this, has to leave without being served. Me being a regular swiggy customer, this is ridiculous. There is not even any proper complain or customer service in place except those automated robotic chats which are of no use.. Order nos[protected]