Swiggy Complaints & Reviews

Ordered food. Food wasn't delivered but got message saying food has been delivered.We were damn hungry and waiting for food. Not in a position to cook food and go outside to buy food.
Order[protected]

I ordered from this restaurant on swiggy called Wings On Fire I ordered 16 peri peri chicken wings I ate 1 wing and I got sick and felt like vomiting I threw away the rest my whole family got sick for 3 days from this restaurant it has bad reviews but swiggy just keeps it on the app because it makes them money.

The main dish item in my order for dinner (Order #[protected] with Swiggy on 14-Aug-21 worth Rs. 659/- was not delivered.

Highly disappointed.

Team

Disappointed with Order#[protected]

As per subject matter, it was duly noted from your team that Restaurant Partner didn't had the Order/Food Item Available in the cart And on the Location base which was taken into charge...further Post having money debited from my prepaid food card, And almost making me wait for 1 hour, a call came from your Swiggy executive cell, asking that Said restaurant vendor is Not having food item Available... Not only that, none of the food item was Available as replacement from nearby vendor...And since it was a birthday present, I had again reordered from other vendor.

For Refund, your team insisted for going for a coupon code which I denied earlier but due to constant pressure from your team, I had to go for it...but Post checking the availability, it came to conclusion that 1007 voucher availability was subject to use only in tendem to some other purchase And I have to spend some minimum of 300+again from my pocket to make use it!!! phew.

None of you Post raising my concern listened And instead they Said we can't even change the coupon to refund back to base card as invoice has been made of?

Seriously, I never got order? Payment got deducted? Food service charges got deducted? You guys paid for GST also for Said Invoice? And then Coupon code was also digested somewhere in your system??
Further, I can see from screenshot shared in mail, you guys even gave some people /delivery boys a rate as well?

My sister and I were using the same Swiggy account to place different orders, but one of the orders was paid twice (hence ordered twice). Long story short -- we had to speak to the customer care rep (who BTW refused to budge from her stance of 1 mins after order policy and disconnected the call when asked to speak to the supervisor). We then had to call the restaurant AND the delivery partner to ensure the second/duplicate order is not made & wasted, but they can only do what Swiggy has recorded and couldn't do much. Finally after trying and testing different options on Swiggy chat on the app, finally we were given a "one time exception" and a refund.
Just wondered if all this could have been avoided only if the customer care rep had considered the issue of duplicate order and refunded the money. And/or your app had a provision of simultaneous ordering from same app. Please take this feedback into account!!

Order No:[protected]
Restaurant: Rajdhani Food Express

IT'S BEEN 9 DAYS ALREADY ORDER DELIVERED TO ME, NOT RECEIVED ANY RESPONSE FROM YOUR TEAM REGARDING MY CONCERN YET

I have ordered one full Mix Schezwan Fried Rice, one full Mix Singapore Chowmein & one full Fish Hot Garlic Gravy, received completely different item two bowls of Plain Unhygenic Smelly Stale Noodles in different Zomato package(Attaching picture below). Fish Hot Garlic Gravy not even delivered.

This is the most horrible late night experience for my family ever, who had no meal due to your worst restaurant partner service. We kept calling your restaurant partner fixed line number [protected] after receiving this kind of food package from them but unfortunately number was not reachable or no one picking up the calls.

See being a very loyal Swiggy User since 2018, I spent my hard earned money to take Swiggy Super subscription as well to support Swiggy services. But after all this and spending ₹350 for this order receiving this kind of service which is completely unfair.

Will post this on Social media as well if you dont take proper action against the restaurant partner immediately and provide me the complete food replacement.

Also would like to request to collect the food items ASAP, kept the stale unhygenic noodles bowls in the cooler to show the reality to the world.

Restaurant: Rajdhani Food Express

IT'S BEEN 9 DAYS ALREADY ORDER DELIVERED TO ME, NOT RECEIVED ANY RESPONSE FROM YOUR TEAM REGARDING MY CONCERN YET

I have ordered one full Mix Schezwan Fried Rice, one full Mix Singapore Chowmein & one full Fish Hot Garlic Gravy, received completely different item two bowls of Plain Unhygenic Smelly Stale Noodles in different Zomato package(Attaching picture below). Fish Hot Garlic Gravy not even delivered.

This is the most horrible late night experience for my family ever, who had no meal due to your worst restaurant partner service. We kept calling your restaurant partner fixed line number [protected] after receiving this kind of food package from them but unfortunately number was not reachable or no one picking up the calls.

See being a very loyal Swiggy User since 2018, I spent my hard earned money to take Swiggy Super subscription as well to support Swiggy services. But after all this and spending ₹350 for this order receiving this kind of service which is completely unfair.

Will post this on Social media as well if you dont take proper action against the restaurant partner immediately and provide me the complete food replacement.

Also would like to request to collect the food items ASAP, kept the stale unhygenic noodles bowls in the cooler to show the reality to the world.

The issue that I have experienced was: Got undercooked soup which is not even what I ordered and I called the hotel and spoke and they even agreed to their mistakes.
I've been denied more than 4 refunds and replacements cos of this stupid limit that swiggy has. What about people like me who Order 3 meals a day everyday through swiggy? We get more no. Of issues than those who order occasionally. I've lost a lot of money recently for the missing orders and incorrect items.

It occurred on: 19/08/2021

I need my rightful refunds and should refresh my refund limits.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,
Senchu

Order Number:[protected]

I have repeatedly reached out to Swiggy. How come a company this big does not have an email verification method. Please remove my email as I wont even use Swiggy as I am not in India

Mera cash on delivery is not available aarha h ye kya tarika hua mera cash ko kyu band kr diya h mene bhut complain kiya but koi fayda nhi hua wo log bol rhe ki apko online pay krna hoga tab he apka hatega ye kya baat hua I don't have any online transaction to pay please help me what can I do.
Mene yaha Complain kiya tha 15days Pehle same problem ko lekar jaise he mene complain kiya Uske baad mera cash on delivery open ho gya uske baad mene 4-5 order cash on delivery me manngaya bhi lekin kal raat ko jab mene order placed krne ke liye kiya Phir se mera cash on delivery band kr diya gya h ye kya tarika h hmko smjh nhi aarha customer ko pareshan kiya ja rha h aur Phir wahi baat bol rhe baar baar lekin koi v fayda nhi same answer aarha ki apko online pay krke kch orders krna hoga tab he apka hoga ya kya h hm pareshan ho gye h swiggy app se 👎👎👎👎👎👎

II ordered for food at 1108pm it was to be delivered by 11.38pm.and I was informed at 11:45pm that there will be delay on delivery and I was informed it will be delayed by 10min and then I received another call explaining that the delivery agents vehicle is not starting they are redirecting another agent and it will be delivered within 25 more minutes.I understood their situation as it was raining .Now another agent calls me at 12:02 saying your order is here and when I check one of the order is missing and this second agent confirms that he didnt pick it and he has escalated it already.

I called their customer care I spoke to agent he says he can't do anything will give a partial refund.and then I called the escalation team member Patrick he says he will refund me with a voucher.

Its very poor and pathetic service

As per recent consumer court verdict, it is illegal and unfair to levy packaging charges. Still, Swiggy is continuing with this practice. Immediate action should be action.

I am currently residing in Hyderabad and off late we have been noticing that there is always a delay with the delivery of order from Swiggy. The reason cited is that the delivery partner has some “bike issue”
Given that Swiggy charges delivery and additional distance fee, the least we can expect from you is that orders are delivered on time. Me and my family have been facing the same issue almost every other order where either we have had to follow up (with long wait times) with Swiggy to find out where the order is or we sometimes get a call telling us the order will be delayed.
Quite frankly this is unacceptable and I would expect that if we are paying a premium for delivery then delivery of food should be seamless

I made the 1 Jeera Cookie, 5 Kaju Pista and 5 Masala Para. Out of which I received only 1 Jeera Cookie, 1 Kaju Pista and 1 Masala Para. When I contacted Swiggy customer care, they offered to return only ₹600. While I had paid ₹1343, out of which I received items of worth ₹367 only. I am unable to understand the maths for this refund amount of ₹600.

Seems like deliberate cheating to me. Ideally the refund amount should have been ₹976.

I am from Guwahati and placed an order with a nearby restaurant - Govindam - which had the order number[protected]. My order comprised of the following -

1. Paan Nimki (200 gms) x 2 - Rs. 200
2. Moong Dal Barfi (250 gms) - Rs. 232
3. Roasted Pera x 12 pcs - Rs. 216

I was charged Rs. 25 as delivery partner fee and taxes of Rs. 11.60, and hence my total came up to Rs. 685.

Upon receiving my order, the package looked different, as I have ordered this before and it is usually a smaller package than the one I received. On asking the delivery person if they delivered the correct order, they said that it was and left.

On opening the package, I saw that they had indeed delivered a completely different package from the same restaurant and I could not even get a hold of them since they had already left. I tried to register a complaint via your app, which proved unhelpful, to say the least. Your app kept continually crashing whenever I tried to upload the required images and would just refuse to upload or even take a picture from the in-app camera - yes, I have allowed the app to take pictures.

I would just like my money to be refunded to my account without any hassles as I have no intentions of ever using your app again. And please sort out your customer support/app issues. It is not a good look when you refuse to take any responsibility while trying to blame the next in line, be it the customer, or the delivery executive.

On trying to email Swiggy at [protected]@swiggy.in, my email failed to be delivered because it said that the size of the email was too large. I have not been able to reach out to them, where I just want my money to be refunded as I have no intentions of reusing their horrible services after this. They have been the most unresponsive and unreachable support staff I have ever come across, even via email and I am worried that I have been ripped off of my money because I won't hear from them.

Hi, for order id #[protected]; the delivery partner Mr. Satish Khade asked me to provide otp before delivery saying that he needs it to pick up food from KFC. He took the OTP and never delivered the food. When I raised a complaint with swiggy, they didn’t resolve any concern and supported their cheater liar delivery boy. I want my full refund back

Ordered from swiggy order was incomplete called delivery agent he confirmed yes it was in complete send mail to swiggy they denied for refund

Wrong restaurant ragistered by the name of big restaurants when you see adress they were different from the actual address

I ordered pizza from swiggy and swiggy delivered cold pizza and main problem is there was hair in pizza
hence I complaint to swiggy and swiggy ignored

this is second time swiggy delivered bad service

I ordered pizza from swiggy and swiggy delivered cold pizza and there was hair in pizza
I complaint to swiggy and swiggy ignored

The chicken was uncooked and raw and the vegetables in the gravy seemed stale. the overall food quality was way below average. the food was extremely spicy. couldn't take more than one bite. it was all in all very very bad. never will order from here