Swiggy Complaints & Reviews

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I am a swiggy rider in Faridabad, as per swiggy riders should have rating of 4.69 or above to get weekly incentive of 1000/- and 200/- petrol incentive on it . My rating till sunday was full 5.00, i delivered 15 orders on Sunday (28th Nov 21) none of the orders were delayed. Still my rating was reduced to 4.64, when i filled rhe de help form, my manager contacted me and said 1 customer has given me 1 star rating, it was a 10kms order which i delivered on time without any issues. I dont know why customer reduced my rating and due to this i had to face a loss of 1200/-, its not just me every rider is sick of this, we're working 7 days, 10-12hrs every week and are still not getting paid fairly, also the managers are very rude to their own riders.
The thing is if a customer makes extra request like getting alcohol or ciggrates, which is clearly not permitted, still riders can't refuse because we know if we refused, they would drop our rating and that would be a lot if 1200 per week for the rider.

On 5th December around 10:35pm at 12th gulmohar cross road, JV.P.D, Juhu a swiggy delivery partner on a black bike was openly masturbating to me. Upon seeing him he immediately drove off on the bike. I felt incredibly unsafe and disturbed. There was a clear swiggy logo on his tshirt and bike. Please take strict action against this. I am really considering registering a complaint.

My id is temporarily block please unblock my id

My I'd temporary deactivate please active my id 3yers warkking but fround castamr camplint in my I'd and deactivate my I'd no 546006

I came across this while I placed order for certain product 50gm quantity with mrp 42 and they are charging 100 rs for that which I missed while placing order and when I placed complaint they told me that I received what I ordered only..if thos happened to me god knows how many times thos has happened before to how many people... action needs to be taken against this

Dear Sir,

I am writing this email with full regret and disappointment caused by Swiggy. I placed an order no.[protected] Dt. 29/11/21 at 11:28PM, pay the amount and order is accepted & confirmed by te restaurant.

after 1 hour at 12:33AM (from no. [protected]) I received a call from the customer care that they are not able to serve the order, after some discussion (about 3Min 9 Sec) he told that he will try to do it and call back in 5 Min. When I not receive any call from Swiggy, I call the customer care at 12:44AM (No. [protected]) he asked me to cancel the order and he don't have any other option at his end, so told him to forward the call to his seniors for the resolution of the issue, My call was put on hold for 180 Minutes, I wait till 3:40 AM but unable contact the seniors to resolve the issue.

Above series of incident totally disappoint me and change my opinion about Swiggy, never trust on Swiggy.

After completing my work when I feel very hungry and place order on Swiggy, pay in advance, order was accepted & confirmed, than after 1 hour at mid night how deny your customer to serve the order, when no much options are available and leave him hungry.

How Swiggy can respond like this and put the call of customer on hold for 180 Minutes ???

If your customer care is not have authority to resolve the issues of customers than pls close it.

I slept that night hungry even after paying the amount to Swiggy,

Swiggy has been deducting our money under there column named "Order level adjustments. They are deducting the amount without taking any consent or approval from the partner. They had been deducting the amount since last 3years.

I have been order 3 pizza mac + mc spice and 3 macaloo tikki + fries. So I haven’t get some orders like 3 mac aloo tikki. Which i been paid for it!!!

Prices on Swiggy are more than double the original price

I have Completed my food delivery order in my GPS location but showed me Coimbatore restaurant I didn't know that is another city so I place an order paid for my food after that this is showed me other city pilots pick up the order, so i complain to swiggy support team please refund me this is a technical error but there not refund that money. i am lost of my money with hungry.

On 14/11/2021 I ordered food worth Rs.1156 from Hara Fine Dine restaurant, Banashankari, Bangalore. When the order arrived the delivery agent said Swiggy wants to cancel my order. He asked me to pay him directly. After seeing that the order has been canceled and the refund has been initiated on the Swiggy app, I received the food and paid him via PhonePe. The amount has been deducted from my account (I also have the transaction ID of PhonePe) but the delivery person claimed he has not received it. He and the restaurant called me multiple times and pestered and troubled me to pay again. I obliged and paid again. Initially swiggy customer support said they would resolve this issue. It has been 2 weeks but they have not done anything. I have sent many emails to [protected]@support.in. They don't reply to any emails. People on chat support in swiggy app are also useless. I need my Rs1156 back.

Your delivery guy has been avoiding returning change after taking extra to pay the store .
Swiggy Genie order #[protected] from Suma Coffee Works

Delivery guy no.[protected]

This is Irshad having registered mobile No - [protected]. I want to Inform you that I have order food from swiggy of Rs. 144 on 28th Nov 2021.
I have return you order due to bad packaging. And lodge complaint for refund. They have initiate refund but my amount is not credited yet in my account.
there is almost 48 hours passed. how much time do you take to refund a such amount.

Today we have ordered Biryani from Supreme BBQ Kitchen through Swigy order no. #[protected] and food was delivered by Zeeshan Shaikh.

The delivery boy was not weares the mask and uniform and he was looking very unprofessional and ugly.

When he was delivered the food to us said that " Aapko is restaurant me kya acchha laga, sada hua restaurant hai, khana bhi sada hua hai, aap dekhoge to khaoge bhi nahi." And he was not ready to deliver the food on doorstep he told that come down and collect it.

The delivery boy behaviour was very inappropriate and food also not good.

Taste was not good and it was not hygeninc.

This kind of service we are not excepting from swiggy.

I have taken a membership and using past few months but today's behaviour is very unprofessional and unacceptable.

Hence I am thinking to stop to use swiggy.

Request you to please check and take a necessary action to save your loved and good customer.

Expecting positive response from swiggy at the earliest.

I ordered a pre paid waffle cake from Belgian waffles vaishali nagar Jaipur from my another number that is [protected] registered on the name of suryanshu sharma. Order number[protected] . Due to some technical issue the number got switched off, I instantly called from my another number but delivery guy refused to deliver the pre paid order and ran away with it. He didn’t return the order to Belgian waffle store as well . This is highly wrong and unethical to dupe us of an pre paid order. I tried reaching customer care but I am unable to do so.

I placed an order with Swiggy on[protected]. Order no.[protected]. one of the order items was missing. So, I immediately raised the issue with them but no solution was provided. Then, I reached out to them through mail, Swiggy Chat and call. But they keep giving the same replies:
1. Photo provided is not clear
2. After carefully reviewing, refund is not possible ( it is not my fault that the seal tape used by the restaurant was of Zomato and not Swiggy.)
And they also keep saying our team will get back to you in 10-12 hours which they're are not. They keep keep telling me to contact them through mail and I have contacted them through mail and Swiggy Chat multiple times but no solution has been provided.

I was also unable to get into contact with the Delivery personnel because his incoming was not active. I have done everything I can but to no avail. They are refusing to refund my money.

Please help me out.

We were assigned a account manager for our restaurants, he took money to his account saying he can activate ads from his side with a code. We transferred the amount, the promotion got started but we noticed we were being charged for promotion which were being deducted from our weekly payout. We got assigned a new manager now, but we had no information upto a month. The person now doesn't lift calls and the last call he spoke was a week ago were he still claimed he was working in swiggy but the new manager says he left the company. We tweeted to swiggy but to no use, no one has approached us. We have the call recordings and the transaction details.

A person from Jaipur is using my gamil id to order food from your platform, I cannot identify the person as I cannot see the name or a phone number. Kindly resolve the issue.
Thanks

Sir meri id ko please vaishali nagar jaipur kar do muje bahut jyada dikat aa rhi he sir please aapse request he muje meri id vaishali nagar krwani he to please aap kar do

Name jitendra singh rathore
DE1497980
Mo [protected]