Swiggy Complaints & Reviews

A pizza ordered at 8.28 pm is still not delivered at 10.11 pm and still showing eta of 12 mins. What kind of service is this ? My guest for whom I have ordered this, has to leave without being served. Me being a regular swiggy customer, this is ridiculous. There is not even any proper complain or customer service in place except those automated robotic chats which are of no use.. Order nos[protected]

A pizza ordered at 8.28 pm is still not delivered at 10.16 pm and still showing eta of 13 mins. What kind of service is this ? My guest for whom I have ordered this, has to leave without being served. Me being a regular swiggy customer, this is ridiculous. There is not even any proper complain or customer service in place except those automated robotic chats which are of no use.. Order nos[protected]

Sir,
I ordered food by swiggy today and the delivery partner didn't find my address and simply he cancelled my order in this behalf swiggy punish by me 333 rupees charges and it cannot refunded to my account. How this can be accept. Please give him appropriate punishment.

Tq

Hi sir my name Harisha id 1061832 mobile number [protected] please add service zone marathahalli and Whitefield

Acc tampory diactivet ho gya hai

Dear swiggy,
I want to reactivate my swiggy account DE 1066957 .I request you to reactivate my account DE ID 1066957 kindly please

Dear Sir/ Madam,

I ordered food and delivery executive playing with me, I was not on site & it's my elder parents place . After long fight and conversation he poke me to abuse him . I told him sorry twice, but his doing blackmailing and telling me he go with police & file complaint.

What time of people SWIGGY hire?????

Order No:

[protected]
Restaurant

Grand Master Chef's - Original

Abuser +[protected]

Thanks & regards,

Cyril Kinagi.
[protected] .

I ordered 3 boxes of Barbecue in box with add ons. In two boxes the add-ons missing. And worst part is the biryani was stale and mutton uncooked.
How pathetic the restaurant is to deliver the stale food.
I ordered using #swiggy order no: #[protected]. On following up with swiggy a coupon of total 400rs was provided which includes 100rs worth missing add-on and 300rs for 3 boxes of stale biryani + 3 boxes o[censored]ncooked mutton. They think all these items were worth of 300rs only. Now I am following up with #swiggy for getting my money back.

This in bring to your notice where Swiggy and Zomato are charging higher prices for the food ordered from them as compared to the actual prices in the restaurant menu . On top of that they are charging delivery charges which I understand but the act of charging higher price along with the delivery charges and other taxes is really unethical and it should be looked into on priority basis as it's been going on for a while now . They should be more transparent in their conduct .

I booked Onam Sadya online and paid 550 in advance. Food delivery was late by 3 hrs. Food was spoiled and atrocious. They didn't respond to our calls and messages. These people had taken orders and money from many people in Delhi-NCR. Many people had similar experience like me. Many people didn't even get the food. These people are frauds.

Request Swiggy to remove The Mallu Bites, Noida from your list and ban them. They will ruin your reputation

I started work with swiggy on 10 th augest. On 10, 11, 12 I completed nearly 11 orders but no order earnings is received in these 3 days. From 10th to 15 th augest Iam not received daily incentives. I completely worked 6 days as per the condition on that week and not received the minimum guarantee amount. There is more than 2000 rupees they are failed to pay. I contacted the support team many times and they said you will receive all the amount...

I have order ultimate savings bucket and 2 classic zinger burgers from kfc using swiggy. Delivary was late and order delivered have items missing. I have sare picture to swiggy. They mentioned nothing can be done related to this issue. I have payed for my food they refuse to resend door or refund my amount

Yesterday as there was occasion of rakhi, i ordered food for a family gathering .

I need help with my order #[protected]
Registered phone number : [protected]
registered email address: [protected]@gmail.com

which consisted of

following items are missing from my order
honey chilli potato *1
singapuri noodles* 1
Veg white sauce pasta *1
cheesy garlic bread*1
veg cheese burger *2
blue heaven mojito *2
aalu parantha *1

out of which
only aalu paratha *1 was delivered to me and rest of the items were missing . My sister took the delivery, as i was out tobring in sweets, as soon as i reached back i asked is the order delivered, she said yes, aalu paratha has been delivered, i asked what about the rest, she informed me this order has just this and nothing else . and after knowing this i immediately informed swiggy about the same .

for which it has now been 8 hrs since i am asking swiggy to refund my money, but they are denying to substantiate for the same, where i was suppose to enjoy the festival today i am continuously writing emails to swiggy for my hard earned money to be refunded, they have completely ruined my festival as well as my money is stuck .

i have always placed huge orders on swiggy ample number of times and have been a valued loyal customer, and nothing such happened, but i would never be able to trust swiggy from now onwards for even a penny.

hey just check the images attached i just had a chat on swiggy app and they told me to send whatever proof i have with me, sir this is the packaging i received yesterday for my order, you can simply see how small the bag is .
It contained an achar box, 1 aalu paratha and a dahi box .

sir just look at the bags' size for yourself, it is so small . and tell me thinking by yourself can it really carry all the items that i ordered from swiggy .
tell me yourself can it carry
1 white sauce pasta,
1 garlic bread,
1 noodle full box,
2 mojitos
2 burgers
1 honey chilli potato

along with aachar, aalu paratha and a dahi box.

sir i am genuinely telling you i have not received 90% of my order, and i am here trying since last 28 hrs to get my hard earned money back, for this defaulted order that i did not received properly, i am a reputed, valuable customer at your platform kindly refund my money i am begging you .

i am a freelance worker and I earn 1k in 3 days that too if i have clients to purchase my work . kindly understand my financial situation and refund my money .

you owe me my money please refund.

i request consumer forum to please help me get my refund, and take strict action against swiggy for such behavior towards customer for harassment and failed services .

i want my refund for missing items, they can cut their charges but atleast refund me for missing items, as soon as possible .

I ordered ice cream from swiggy on 22/08/2021 on the occasion of Rakshabandhan. My order number is #[protected]. The delivery guy was unable to find the address, irrespective of providing a full address. Soon he canceled the order stating that he tried contacting but was unable to reach out. Though he did not try calling via WhatsApp or emailing me. After a while, my order was canceled from the delivery guy's end and I was charged the full amount of the order as my cancellation fees. I was shocked and contacted customer service immediately and they told me that I would be refunded only in half. I was frustrated and asked for a full refund as they clearly making money out of the customer's pocket for all the mishappenings. I even asked them to reconsider the order or refund it as swiggy wallet money but they refused and not willing to take any responsibility. Being a customer I feel that I am scammed and would like to stop this practice of swiggy. I have the right to take my full refund amount as the order was not canceled from my side.

We Orderd veg biryani But we get Non veg after then i complain on swiggy app they give customer care number then we Call about the wrong order but they did not receive back the wrong order and then we say to the refund but they did not refund ower money and only talk about coupon code but they also did not give coupon code "now we want to cash back and filed complaint againts swiggy and the restaurant name Chillz restaurant Dhrampur Dehradun" those people have hurt ower faith.

Order no #[protected].
I ordered for basic food from udpi express around 6pm last evening (22nd August 2021) and post confirmation it said the food will reach you within 45 mins. Around 645pm my delivery guy called and said that he is unable to locate the restaurant. I told him check on the map or speak to the restaurant or swiggy back end team to get proper location.

After 15 minutes I call him to confirm if he picked up my order. To my surprise he did nothing and kept saying he is unable to locate the restaurant and asked me to cancel the order. I told him I will not cancel the order and told him swiggy is showing such restaurant in their app so you sort it and kept the phone. here I approached the helpline chat and got connected to Kiran. he tried to be apologetic for what happened and later in the chat mentioned he helped the delivery guy locate the restaurant and my order will be picked up in few minutes.
After few minutes I asked him to update on the pick up status. He clearly mentioned that delivery partner has reached the restaurant and i will notified through swiggy app about the pick up. After around 20 minutes with no update on the app I again wrote to Kiran and he messages me that delivery partner is unable to locate the restaurant and should he rearrange for a new delivery partner. This was a shocker. Swiggy helpline staff bluntly lied to me that the delivery guy has reached the restaurant.
Please ask the swiggy team to check all the chats between us. Here he wasnt apologetic towards anything despite knowing the fact that my kids were hungry and were waiting now for over 2 hours. Now he offers me refund to swiggy wallet upsetting me further. So he initiated the refund to the source account and just closed the conversation. This is how swiggy trains their employee? Such insensitive, unprofessional and unethical staff are hired by swiggy. Seriously, time to be loyal to Zomato who atleast addresses to customer grievances if there is one and most important is they are sensitive their clients and apologetic as well.

I would like to how swiggy is hiring such unprofessional and unethical staff who is lying bluntly on an online chat. Both the delivery partner and especially Kiran should be terminated immediately. Please refer to the online chat that is recorded with you. order no #[protected]

Today as there was occasion of rakhi, i ordered food for a family gathering .

I need help with my order #[protected]
Registered phone number : [protected]
registered email address: [protected]@gmail.com

which consisted of

following items are missing from my order
honey chilli potato *1
singapuri noodles* 1
Veg white sauce pasta *1
cheesy garlic bread*1br...

My account temporarily deactivated

Recently a Swiggy delivery centre has opened in front of our house. All the bikes are parked in the narrow residential lane and the boys are just shouting and howling always. All these creates massive jams and restrictions for private cars to move.
I hope the regional manager will arrange for a formal parking space and not conjest the lane

Ordered food. Food wasn't delivered but got message saying food has been delivered.We were damn hungry and waiting for food. Not in a position to cook food and go outside to buy food.
Order[protected]