Swiggy Complaints & Reviews

I ordered food worth rs. 281 on 7th August from your site. I recieved message from my bank that payment got debited in a while I received from you that payment was unsuccessful so order not placed. Again I tried the same thing and this time also ₹ 281 debited from account and order was not placed. I spoke to my bank and they confirmed both payments are successful then how come you guys did not receive my payment. I called up your customer...

Delivery guy was misbehaved and food missing in the order no :[protected]

It was such a horrible day as first we had to deal with rude service from delivery partner of Swiggy and one of the food is missing (Paneer Biryani) . When I shared the same issue with the Swiggy agent on chat and call the only thing I received saying that they will send the feedback to the restaurant and delivery partner . I am still waiting for my issue to get fixed. Hope consumer law understands the issue and help me .

This company treats their customers unfairly they act like they have linked me up with real customer care executive but they link me up to a bot giving automated messages. They do not provide order properly and if the food is bad they don’t give refund.

Hi
I have placed an order from Swiggy on 6/08/2021, paid amount of Rs.577 and the order was not delivered, 1st time i have been informed that some other swiggy person has taken the order, after speaking to customer care i asked for replacement, and after 45 minutes got a call from swiggy mentioning delivery person was caught by police and order could not be delivered.

After sometime got a sms
Your swiggy order has been cancelled, You will be charged a cancellation fee of Rs.577.0 which will payable on your next order.

I am not sure how it is determined like how i have cancelled, and inspite of explaining multiple times to customer care on mutiple times, still no response.

I want a compensation for wasting of my time, unnecessary mental pressure and also full refund.

I have placed an order around 8:45 pm & its given that it would be delivered around 9:[protected]@... I have asked many times where it's my order through customer care and it have been said ur order is on track n it will delivered on time.. now I m complaining about till now I did not received any confirmation from swiggy. Worst experience..

Dear sir/mam
My registered mobile number is [protected]. I have placed an order from swiggy but I didn't received my order neither refund.. it's already a month passed but after reporting them regarding my concern they are denying to return my hard earned money of 561rs and they also denied to re issue my order..I kindly request you pls just return my hard earned money back to me of 561rs straight away.thank you.

Hi, I have ordered my food from swiggy. They send my order 6 km away from my address and ask me to pick from there else order will be cancelled and i have to pay for the same, I requested them to kindly serve it to the place wherei have ordered but they deny and cancelled my order. I was a daily customer of Swiggy but they dont value it at all. I have Uninstall my app now.

Your Swiggy order #[protected] has been cancelled.

Even after waiting for 2 Hours different reasons are given by Swiggy Executive. Order not deliver and without my consent it is cancelled. Not even bother to call before cancelling.
Very much unprofessional attitude by Swiggy. And second bad experience with Behrooj Biryani. First time with uncooked food and this time by not delivering food.

I have received a pathetic food from hotel tandoori manzil even I have mentioned that please do not give spicy food.
They are not refunding back my money even spoken to their 2-3 executives.
Order No. #[protected]
They are saying restaurant is responsible, we cant compensate you for this issue.

I have received a pathetic food from hotel tandoori manzil even I have mentioned that please do not give spicy food.
They are refunding back my money even spoken to their 2-3 executives.
Order No. #[protected]
They are saying restaurant is responsible, we cant compensate you for this issue.

My DE id is temporarily deactivate. Please active my DE id 1119437

We have placed 2 order from same restaurant and the status showing as delivered but we have not received the order. Contacted the delivery boy numerous occasions and got reply that there is a problem in the app. The order is not handed over from restaurant yet but wrongly showing delivered in the app. He said will reach the destination after 10 to 15 min. However after his phone was not reachable.
Contacted customer care and they try to contact the delivery boy and restaurant but not reachable.
I was told that money will be returned in form of coupon. One of the order number is[protected]

Feedback Why no escalation or next level available to attend our call or not even a call back option as a courtesy
Payment made online then why I should accept coupon. My money should be return to same source from where it was deducted.
What action taken against the delivery boy
Most important one. Who is responsible to provide the meal in the night if the fault was from swiggy End.

Hi,

My name is Yamini. I ordered an biryani from chaitanya food court and by mistake i entered wrong address. So had to cancel order. Still swiggy charged the entire amount as cancellation inspire of providing a genuine reason.

I request you to look into it and refund the amount as its hard earned.

Dear sir my Account is temporary blocked . Please help my account is how reactivate. My swiggy I'd is 1541725

Swiggy app shows mony refunded but refund not received.

Today on 2 nd aug 2021 i order 2 chicken patties 1chicken burger 1 chicken sandwich 1 chicken 65. Order delivered very fast. So i give rating 5 on delivary. But when i open the order i got a shock. Except patties nothing was microwaved. Food was very very cold. We want to complain because it was a waste but we could not find the proper option. We talk customer support also but they denied to replace food and also denied for refund.

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I am suffering from fever from last 2 days i was unable to cook food so i will order food with swiggy and also paid online payment at today approx 10:30 pm i am waiting from last 1 hour after 11:30 swiggy delivery boy call me that sorry my bike was facing some problems so i can't deliver your food after that i complaint to swiggy chat they said that your area was in blackzone so we don't deliver food in your area after that i will complain in twitter they reply me that sorry our delivery boy facing some problems so that why your order will be canceled

Their chat service told me blackzone

Tweet told me bike prob

Delivery boy told me petrol issue

It means the whole swiggy make me fool and fraud with me

It occurred on: 1/08/2021 approx 10:30pm

If my health becomes bad then Swiggy will get me full treatment ..?

and if anything happens to me then these Swiggy people will be responsible for it...?
And they paid me penalty for this behavior

I am hungry I don't have any food to eat in my home I don't have any vehicle to go and but some food that's why I order swiggy to deliver food but they all make me fool and fraud

Kindly please take a big action against swiggy team i have not eat any single food today now i am crying bcoz i an hungry and i have take my medicine bcoz i don't have any food today is my worst day bcoz of swiggy please take a big action against swiggy

Yours faithfully,

Vicky Sharma

Order Number:[protected]
Registered Email Address: [protected]@gmail.com

Regist Mob no :- [protected]

My adress

Infront of gopal hardware, Pahadi talab ring road chow sundar nagar
Raipur
492001


Please see the photos i will attach they reply with me

I placed order to day on 01.08.21 and made online payment of Rs.836/-but no confirmation of order received from Swiggy.As such requested to refund the amount to my account at the earliest.

I didn't received one of the food item and later on I asked them to cancel and give me refund but I didn't got the refund is this is a way to treat your customer I was really irritated with this kind of service and your management is not even bothering to call me or message me.

The item is completely different from my ordered things for which I have paid.

Order number[protected]

I m so pissed off with this.
Delivery man told he delivered what he was given to deliver
When I chatted they told me to mail
And I mailed now, no response coming.

Please. Its hard earned money don't chest like this.
Plesee send me my ordered items.