Swiggy Complaints & Reviews

We have placed 2 order from same restaurant and the status showing as delivered but we have not received the order. Contacted the delivery boy numerous occasions and got reply that there is a problem in the app. The order is not handed over from restaurant yet but wrongly showing delivered in the app. He said will reach the destination after 10 to 15 min. However after his phone was not reachable.
Contacted customer care and they try to contact the delivery boy and restaurant but not reachable.
I was told that money will be returned in form of coupon. One of the order number is[protected]

Feedback Why no escalation or next level available to attend our call or not even a call back option as a courtesy
Payment made online then why I should accept coupon. My money should be return to same source from where it was deducted.
What action taken against the delivery boy
Most important one. Who is responsible to provide the meal in the night if the fault was from swiggy End.

Hi,

My name is Yamini. I ordered an biryani from chaitanya food court and by mistake i entered wrong address. So had to cancel order. Still swiggy charged the entire amount as cancellation inspire of providing a genuine reason.

I request you to look into it and refund the amount as its hard earned.

Dear sir my Account is temporary blocked . Please help my account is how reactivate. My swiggy I'd is 1541725

Swiggy app shows mony refunded but refund not received.

Today on 2 nd aug 2021 i order 2 chicken patties 1chicken burger 1 chicken sandwich 1 chicken 65. Order delivered very fast. So i give rating 5 on delivary. But when i open the order i got a shock. Except patties nothing was microwaved. Food was very very cold. We want to complain because it was a waste but we could not find the proper option. We talk customer support also but they denied to replace food and also denied for refund.

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: I am suffering from fever from last 2 days i was unable to cook food so i will order food with swiggy and also paid online payment at today approx 10:30 pm i am waiting from last 1 hour after 11:30 swiggy delivery boy call me that sorry my bike was facing some problems so i can't deliver your food after that i complaint to swiggy chat they said that your area was in blackzone so we don't deliver food in your area after that i will complain in twitter they reply me that sorry our delivery boy facing some problems so that why your order will be canceled

Their chat service told me blackzone

Tweet told me bike prob

Delivery boy told me petrol issue

It means the whole swiggy make me fool and fraud with me

It occurred on: 1/08/2021 approx 10:30pm

If my health becomes bad then Swiggy will get me full treatment ..?

and if anything happens to me then these Swiggy people will be responsible for it...?
And they paid me penalty for this behavior

I am hungry I don't have any food to eat in my home I don't have any vehicle to go and but some food that's why I order swiggy to deliver food but they all make me fool and fraud

Kindly please take a big action against swiggy team i have not eat any single food today now i am crying bcoz i an hungry and i have take my medicine bcoz i don't have any food today is my worst day bcoz of swiggy please take a big action against swiggy

Yours faithfully,

Vicky Sharma

Order Number:[protected]
Registered Email Address: [protected]@gmail.com

Regist Mob no :- [protected]

My adress

Infront of gopal hardware, Pahadi talab ring road chow sundar nagar
Raipur
492001


Please see the photos i will attach they reply with me

I placed order to day on 01.08.21 and made online payment of Rs.836/-but no confirmation of order received from Swiggy.As such requested to refund the amount to my account at the earliest.

I didn't received one of the food item and later on I asked them to cancel and give me refund but I didn't got the refund is this is a way to treat your customer I was really irritated with this kind of service and your management is not even bothering to call me or message me.

The item is completely different from my ordered things for which I have paid.

Order number[protected]

I m so pissed off with this.
Delivery man told he delivered what he was given to deliver
When I chatted they told me to mail
And I mailed now, no response coming.

Please. Its hard earned money don't chest like this.
Plesee send me my ordered items.

My id is showing temporary blocked. When i had submitted Gform to know the reason they even dont know the reason than i went to Hub they are even saying same but reason is not mentioned..after 24 hours i had received call from fleet manager said you are terminated from company when i ask the reason they said u were demanding money from customer i said nothing happened like this they had disconnected the call not gave chance to explain scenerio. Thing that happened when i reached as per customer location customer informed me and said u have to come 5km more inside. I said okay let ke inform my swiggy help desk. I had informed and as per customer guidance i reached to destination and delivered the order. i dont think there any fault u can check with customer. When i had came to know i am terminated because of this reason i had find out the no. Of that date and ask customer is that anything wrong done from my side that u had complaint about me he said No and he said i have rated u 5 star he had shared me the screenshot. You can check my past records from date of joining i had not done anything which effect company reputation. Sir please once talk to customer its all about my bread and butter swiggy is only resource to earn and feed my family.i beg u sir please help to get my id activated even i have penalized by Rs 449.

Dear sir/madam, I am working Swiggy past 3 years two days before I got a accident I that my food has got damage so I raise a issue to customer Care there call me in a second I told them I got accident there told send me food photo I have send the photo of food & my accident photo where blood is going in my hand leg & customer Care told OK sir I will cancel the order please take Care o[censored]r health & I got cancel the order & next day I was with my pain I got massage from Swiggy yesterday u have cancel the order from KFC so will recover order amount from ur payout I seen my Swiggy delivery app 1471 post pickup cancelation recovery
This is way that we giving our life to Swiggy & support to company my heart has feeling very very sad that they are not believing as Swiggy asked the damage photo I have uploaded my Hand leg with Swiggy bag Damage photo if we lose our life our company has not thinking as there are thinking only money this is the very very to bad bundle technology company. I have spended to doctor today 1000 & i also missed the weekly incertive amt 2300 total loss 1471+1000+2300+1500 for bike damage only for one accident i have loss 6271 how will give this u can also see my 3 years of experience of my average rating will be 4.8 so pls I requested u to pls refund my amount o[censored] have debited from me 1471 amt pls see the detail of my I'd Num & order I'd number details given below
My I'd number 267118
Order I'd number[protected]
Thanking you
Regards
Yousuf Basha
[protected]
31/07/2021

I have purchased Broasted friend chicken mandi Half plate from Al Madina Mandi House in Malakpet Gunj from online from Swiggy with Order #[protected] on Jul 26, 2021 with cost of 280 rs. In website the mrp of this product is 280 rs but when i visited the same hotel for purchasing something snacks on the same day evening, i have noticed in their menu book that the original price of this product is 230 rs.

I have noticed that swiggy is charged 50 rs more from mrp rate in website. So, swiggy cheated me by charging 50 rs more than the MRP of the product sold by that restaurant.

Please do justice for me and provide the refund of rs. 50.

I ordered noodles and I got the different item and I filled the complaint and till now I have not received refund.. I paid from my coupon which I got from my last order instead of money so it was not any discount coupon.. when I asked for my refund on current order ur team is deducting that amount of coupon which is wrong as it was my money which u gave in the form of coupon
Order I'd[protected]

Yesterday, I ordered food at 9.30 pm which was delivered at 11.15 pm (after 1 hour 45 minutes) and in a plastic bag.

Dear Team,

I had ordered a soup which had two option - Regular portion ( Price - Rs 270 ) and 1L portion (Price - Rs 530)

However, the order I received was of regular portion ( PRice- Rs270) even after paying the latter amount. I had shared the snaps of the dleivery and the container itself is visible that it could not hold 1L.

You can check the photograph and speak to the restaurant too.

How can Swiggy cheat a customer by taking extra amount?

Aside, as a customer I am really frustrated that I have to explain multiple times on chat and email it to receive a generic response stating "We would like to inform you that, after carefully reviewing your issue, we were unable to validate your claim. Therefore, keeping our policies in mind, we will not be able to provide you with any compensation in this instance."

Incase Swiggy cant support call operations, they should ensure that they understand the situation or are able to give valid details to customer on mail. Both are missing

I have asked for refund in my bank and these guys gave me coupon which I have agreed.

They are forcing me for this and there is no right to them to do this.

Why we indians face this issue, just because there is no one listen to us.

I want my money back, The order ID is

When I say NO to something they do not acknowledge that, you will see the screenshots of the same

My DE I'd is temporarily blocked by past one weeks please unblock my account my I'd 1288828 mobile number is [protected]
Address duliajan dist Dibrugarh assam pin 786602

Sar meri ID temporary block dikha rahi hai but may have mein Gaya to mujhe mere TL bol rahe hain ki tumhari ID piche se band Ho gai hai sar please meri ID chalu kar do sar please mere biwi bacche hain mein dedh sal se sui ki main kam kar raha tha sar aap check kar sakte ho sar meri ID chalu kar do sar mein bahut lagane se kam karta hun imandari se sar sar please sar mere ko bike ki kist per deni hai sar bacche paalne Aisa kaise hoga main to mar jaunga sar please meri yaad kar do sar meri ID chalu kar do please Janakpuri John hi mera New Delhi 110018 de I'd 1190330 Daljeet Singh

Today 25Jul21 I had ordered food for lunch from Swiggy at around 12:00pm and delivery was after 50 mins. The order no #[protected]. But the was not delivered and order was cancelled from there end. I had ordered to my parents they are 70 and 64 years old aged people and provide full Address. 72, 1st Floor, Near PES college, Hanumanthanagar, 18th Main rd, Banashankari 1st Stage, Bangalore 560050.
But Swiggy either delivery the food nor paying the money back to reorder. I had asked why my order was not delivered they told the agent came to my location and called me but I was traveling to other place in a bus with my small baby 1 year old where I phone was in my bag. When I asked them then Swiggy agent Deblina told me will not deliver the food or can't pay money. When I insisted then agent is telling will pay 50%. In this time of Covid where we don't get full salary and Swiggy taken full money and not providing it back. I had informed I would raise the complaint in the consumer forum and they told you can go ahead and do it. Now I couldn't able to feed my old aged parents. As no one compensate it. I need justice.

I have not received my order nor my refund fee