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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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652
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Swiggy reviews & complaints page 109

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A
Anurag Pandey
from Delhi, Delhi
Apr 5, 2021
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Address: Pune

I have ordered a food from swiggy Order #[protected], and instead of paneer chilly they send chicken chilly. I have raised a complaint to them but didn't hear anything from them and even there customer care is so arrogant and they were offering me 127 rs in return. really shameful business.
Aug 12, 2021
Complaint marked as Resolved 
Apr 08, 2021
Updated by Anurag Pandey
didn't receive any call or update from Swiggy... this is what the problem is... "we will do business like this... do whatever you want".
Apr 21, 2021
Updated by Anurag Pandey
Guys... Please don't order from Swiggy anymore, they are fraud.
Verified Support
May 21, 2021
Swiggy Customer Care's response
Hi Anurag, please don't worry, we understand the seriousness of this issue, our team shall reach out to you at the earliest. Kindly allow us a chance to do better.
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    Rahul@19951995
    Apr 4, 2021
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    Address: Sawai Madhopur

    I ordered food from swiggy and paid by googlepay and order cancelled from swiggy and refund not received in my account

    I contacted to swiggy for refund
    They completed the refund and the payment is not reflected in my account yet
    The transaction no is[protected]
    Please solve my issue
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      Teju H
      Apr 3, 2021
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      On 1st April 2021 i had cancelled an order cause the delivery boy had not been able to deliver for whatever reason and i was suppose to get the full refund as they said. In refund status its showing me that the refund process is complete but when i checked my bank account i havent got the money back in reality. I asked customer support and they told me to wait for 7 working days but i am not satisfied with this considering they said i was suppose to be refunded on the same day of cancellation. Please i want the refund. I hope swiggy stays honest. The details about my order is given in the picture
      +2 photos
      Apr 5, 2021
      Complaint marked as Resolved 
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        Tarunsuryavanshii
        Apr 2, 2021
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        Address: Swiggy Main Office Address: 6, AVS Compound, 80 Ft Road Ejipura, Koramangala, Bengaluru 560047, Karnataka , India
        Website: www.swiggy.com

        Deliver an unhygienic food and their delivery boy was also not wearing any gloves or mask, so I haven't consume the food, when contacted to swiggy customer care, they accept their mistake and forcely provide me discount coupons by saying that they are unable to process the refund. They have not mention the reason why they are not able to process the refund to me.
        +3 photos
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          R
          Ropert
          Mar 30, 2021
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          I ordered food in online by mistake two times payment made I informed no money refunded
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            M
            Mr.Bikram
            from Guwahati, Assam
            Mar 28, 2021
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            Dear,
            Sir/Madam,
            I would like to inform you that from last 15days my swiggy account on mobile no.[protected] is deactivated without my knowledge after giving several times complaint at the customer care email Id the response had came that my swiggy account will be reactivated within 5buissness days but till now it was not reactivated.Kindly help me with this matter please. Thanks & Regards.
            +1 photos
            Jun 5, 2021
            Complaint marked as Resolved 
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              Narendra Neelapu
              Mar 28, 2021
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              My name name is Narendra, I have ordered a cake with order I'd : [protected].the cake is not good, it is tilted...complaint raised but not rectified ...please help me
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                H
                Himanshubansal005
                Mar 28, 2021
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                I made an order with Swiggy on 28th March. My order ID for the same is [protected]. The order was placed for 3kg dhokla for which I paid prior online. Later on after a few minutes I called the restaurant to tell them to pack them separately and to make 1kg packets each. I was then told that they are only delivery 300gms of Dhokla and not 3kgs. I then asked to delivery boy to check the weight first and only deliver me if it is complete 3kgs, else you also do not need to pick the order from the restaurant as his device was also reflecting 3kgs of dhokla ordered. Later on I got a call from Manav from the swiggy Delivery team saying that the restaurant is denying and they could only deliver 300gms in this price and I was asked by him that the amount I paid is for 300gms dhokla and it was a technical error that less amount was reflecting. I denied and said, that I have sufficient screenshots and I need my order. They insisted on refunding my money after half an hour was already gone. I didn't agree and demanded for order on which they themselves said that we are cancelling the order and I said that I'm not looking to cancel or to get a refund just give me the food promised. On which he said that you should speak on the chat window with the customer care. I went on the chat window, wrote a text and immediately he called again and said that I'm cancelling your order and refunding your amount. I kept saying that I do not need a refund. He didn't listen, just gave his information and disconnected the call. After that I landed back to the chat window and showed them screenshots to which they replied that the item was not available with the restaurant and that's why they cancelled the order. I said that I didn't want this. This is without my concent. They have a policy that if I do not cancel my order within 60 seconds of making it, then I can not cancel it and I've to bear the charge, whatsoever happens. But herein they have a win win situation always. This is a service industry and they are not even listening to me. Just sent a notification that your money will be sent to the source account within 5-7 business days. Companies like this are fraud and I want strict action against them. They are making fake promises first and when they are not able to fulfil them, they just do with whatever they are benefitted. They do not even listen to the customer.
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                  D
                  d.j. arun
                  Mar 25, 2021
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                  Address: Chennai, medavakkam

                  Ordered food today in swiggy out of 4 items one item spoiled.

                  Spoiled item is BBQ chicken half..smelling and not able to keep it in mouth.. hotel star briyani, rajakilappakam. Please take action. Smelling badly.. kids are here and how can you give this food.
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                    NARESH SIR
                    Mar 25, 2021
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                    Address: 42, LAL BAHADUR SASTRI ROAD SERAMPORE

                    My id has temporarily blocked so I kindly request to reopen my account plzz plzz
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                      Mangesh86
                      Mar 24, 2021
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                      I had ordered sandwiches from swiggy today but the delivery boy was at some other place instead of delivering to the adress where I wanted .. when contacted to helpline number, they said that there is mismatch in location . What was my fault in your technical glitch? Swiggy is resistant to refund my money back. I want the refund. Order no [protected]
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                        S
                        sid@06
                        from New Delhi, Delhi
                        Mar 22, 2021
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                        I ordered normal thali from swiggy from punjabi dhba restaurat his location is in mayur vihar they gave m.two ricebowls with out dal then i raised a complaint against this order and called to punjabi dhaba restaurant he said please call to swiggy after that i talk with customer executice he said hotel.and our delivery prtner cnt pick calls and cut my call please black list specially this restaurant nd then this app worst service worst management.
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                          Sandeeppandey23
                          Mar 21, 2021
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                          Address: India

                          My Order #[protected] had missing item, i sent picture of my package recived, asked them to talk to their delivery boy as I asked him when he delivered it to me, but had marked delivered. Now the remaining item oil was filled in the vegetable and roti was burnt, both images attached and swiggy email support says they can't verify my claim. How come this happen...they have become so desparate that they will not return people's money whether they do thier work or not.
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                            Sush098
                            from Powai, Maharashtra
                            Mar 21, 2021
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                            Resolved

                            SWIGGY - MONEY DEBITED but order was not processed

                            I had placed an order from zaitoon on 21 March 2021 using the swiggy app .The order amount was 314 and the order ID is [protected].The money has been debited from my account but the order was not processed .Please help me get my refund back .I asked the chat executive to initiate and refund and he didn't not help me with it saying it will automatically get refunded but my money has already been debited and credited to swiggy .Usually when...
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                            Asfia Muqtadir
                            Mar 20, 2021
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                            Payment was deducted from my account but Swiggy app doesn't show the payment of Rs.169 for subscription of Super Bite. Image attached for reference.
                            +2 photos
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                              Shubhu870
                              Mar 19, 2021
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                              Address: Baba boys hostel .. Lohrakocha Tharpakhna Ranchi

                              I have ordered food from swiggy . The food I received was Damaged and unhygienic so I complaint on swiggy so they initiated the refund of Rupees 308 but I haven't received the amount till now .. By them the amount have been issued in my account as they have provided the reference number also .. so please help me out
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                                H
                                himanshujaincbec
                                Mar 12, 2021
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                                The delivery of spoiled food.

                                Address: M14, Valley Shilp Rd, Sector 36, Kharghar, Navi Mumbai, Maharashtra 410210, India, 902/M14

                                I have ordered food on 31st January through swiggy vide order-id [protected] amounted for Rs 462.
                                The food was completely spoiled and the same was informed to the customer care of the swiggy and they issued me a refund voucher of same amount valid for 30 days however I couldn't use the same and requested them to extend the validity but instead of constant request they simply denied and i have even asked for the explanation that what...
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                                H
                                Mar 12, 2021
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                                Address: B 301 KALPANA CO OP HSG SOCEITY LTD, GODAWARI MHATRE ROAD, MHATRE WADI DAHISAR W

                                There were duplicate orders on 6th September 2020 from my account. Order id:
                                [protected]
                                [protected]
                                I received only one order. I have been chasing this order with the support team on a mobile app. They mention that they are not able to refund the amount and I need to check that with the Bank.
                                after multiple follow-ups they said I should contact support mail-id. I sent all the details to their support mail id on 6th Dec 2020. Initially they acknowledge the mistake. There was no response after that. After multiple follow-ups they mentioned that they cannot do it.

                                Best regards,
                                Hemant
                                +5 photos
                                Mar 12, 2021
                                Updated by [email protected]
                                There were duplicate orders on 6th September 2020 from my account. Order id:
                                [protected]
                                [protected]
                                I received only one order amounting Rs '1421'. I have been chasing this order with the support team on a mobile app. They mention that they are not able to refund the amount and I need to check that with the Bank.
                                after multiple follow-ups they said I should contact support mail-id '[protected]@swiggy.in'. I sent all the details to their support mail id on 6th Dec 2020. Initially they acknowledge the mistake. There was no response after that. After multiple follow-ups they mentioned that they cannot do it. It was an error in their application that costed my money. Hence I'm eligible for the refund.
                                Kindly help...
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                                  rajat6704
                                  Mar 12, 2021
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                                  I ordered from Khansama restaurant, Moradabad on 10th March, 2021. These are order details:
                                  Order no - [protected]
                                  Order time - 7:58 pm
                                  I ordered tandoori chicken and Afghani chicken from this restaurant and the next morning I had extreme stomach pain and food poisoning.
                                  +1 photos
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                                    C
                                    chinna75
                                    Mar 10, 2021
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                                    Address: Hyderabad

                                    We ordered 4 Butter Naans as per our subject order, but we received 3 butter Naans only from restaurant. Is is not cheating the customer?? What action Swiggy will take against this complaint. Refer our order below:
                                    Order No: [protected]

                                    Order placed at: Tuesday, March 9, 2021 7:04 PM

                                    Order delivered at: Tuesday, March 9, 2021 7:55 PM

                                    Order Status: Delivered

                                    Ordered from:

                                    Lucky Multicuisine Restaurant
                                    2-69 Bollaram Road, Miyapur, Hyderabad

                                    Delivery To:

                                    T. Varsha

                                    staff quarters
                                    Bollaram Industrial Area, Hyderabad, Telangana, India
                                    Hyderabad

                                    Item Name Quantity Price
                                    Butter Naan 4 ₹ 120
                                    Butter Chicken 1 ₹ 170
                                    Kadai Paneer 1 ₹ 170
                                    Item Total: ₹ 460.00
                                    Delivery partner fee: ₹ 24.00
                                    Taxes: ₹ 23.00
                                    Order Total: ₹ 507
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