Swiggy Complaints & Reviews

Hello customer support,

My order # [protected] has been cancelled by vendor but my money has not been refunded, even though my swiggy account says “refund generated”. Received mail from swiggy saying i didn’t confirm so they will not refund!! What was i supposed to confirm n where? With no proper refund procedures from swiggy, i will no longer place orders with you.

Thanks,

I have ordered three egg roll from swiggy on 18.11.2019 and rs. 181 /- has been deducted from my account and order is not completed. I have paid from google pay, after successful transaction order is not completed but amount deducted. Swiggy transaction id is [protected]. Also the amount has not been refunded. Please solve the matter. I would be highly thankful

I was the new customer and downloaded swiggy app today. I ordered for main course and after order realised about breads, asked online chatting executive to add breads for which I'll pay directly. But he said no modification can be made and I was forced to cancel my order and my 50 percent payment was deducted. This was my 1st and last experience with twiggy. Now I have removed swiggy app from my mobile. Thank you for this wonderful experience.

I had ordered and they provided me refund on nov10 but still it was not credited to my account... Wats the reason mainly? I have contacted help service but they told me that amount was initiated... But not yet... It was not credited to my bank account... Provide me a solution for this and respond me immediately... Already 7 days were finished... Give me response

I placed an order on 1st october of rs. 400 They amount was deducted from my account and i got a sms too. But later i got to know the orfer was not placed due to some issue in transaction. And today it is 18 november my money is still not transferred. I have texted and mailed the swiggy team more than 30 - 40 times with the passbook proofs of money deduction . At first they said they didnt receice any amount from my side, then they said they have transferred the amount and it will be reflected with few business days and then again they started saying they didnt receice amount from my side. Such fraud behaviour is not expected . I request the swiggy team to transfer my amount atleast out of shame .

This swiggy delivery boy is a very rash driver. Such a careless person on duty, driving vehicle very fast and doing accidents on the way to delivery. It is a shame to have such a person on job. After doing mistake, he is blaming the person to whom he dashed the vehicle. Abusing on road even after doing mistake. Two wheeler no: gj06jk7152.
Time 10pm.
Date: 17/11/2019
Location: karelibaug vadodara.

Onboarding an outlet on this aggregator is becoming a nightmare, every call you make to customers care number it feels we talking to bots.
The outlet is on board after continuous effort for 45 days, and suddenly there is no pod allocated which makes the outlet no serviceable.
These aggregators get their business from the food we sell and customer buys, all the restaurant owners get the feeling that we all are working for these people.

Outlet id allocated to poc is missing
The wrong area allocated for delivery
No proper info shared for the area of delivery with the merchant
No call back for the complaints
All the ticket raised gets resolved without getting actually resolved.

Items were missing form oder. Missing items cost 45rs, and they provided with 50rs coupon - onetime usable. If the missing items are ordered then i have to pay 30rs as delivery charge.
The compansation is insufficient.

The received item is unhygienic and the support persons offers 25rs coupon as token of apology. The price i paid for the item was more than 50rs.

Again i lost my money.

I order a cake from swiggy worth 330rs
After receiving it i opened it and see that cake is damaged and all cake was ruined
And when i contacted the swiggy consumer care they replied that they can't help in this case they will pass feedback to the resustrant
But this is the duty of swiggy to help the coustumer when they face problem
I also shared the images of cake with them.

I ordered from wow momos a combo of chicken fried momo's, chocolate momo and chicken moburg for 175 and paid via my upi. The moburg was missing and on seeking customer support i was handed a sassy unsupportive executive who just ordered me a 50 bucks discount coupon on next order which will be valid only for 90 days. This is really bad on swiggy's part and i would either want my missing moburg or refund in my upi id for the same. You cannot generate more sales by doing mistakes, after this experience why the hell should i even use swiggy again that they have the audacity to offer me a discount coupon

Hi.. I've ordered food from swiggy and the order was firstly cancelled from their side because of their delivery executive and they said the refund was processed on 27th october which i've not received and today ie 15th november when i got back to them for the refund.. I found out that refund is not even initiated from their side even after 20 odd days.. I found this ridiculous and i wanted the refund and compensation for not initiating my refund for this long. But they are not ready to help me with any compensation. So i wanted to get to you and solve the inconvenience which are caused by these people to their customers

Order #[protected]

I have ordered rs476 amount and didnot got delivery. Delivery person called me and informed me that your order has been damaged you can contact customer care and reorder it and received the delivery damaged image on whatsup from him. I have contacted customer case, they told reorder is not possible and refund initiated and got only rs 179

I placed an order through swiggy onn15th nov'19 at 1.47 pm and till 3.57 ok it wasn't delivered and response from swiggy chat and customer service is very lame and standard template answer.
Finally i had to cancel the order and place new order.

I demand for strict action since the time i spend getting worried on the order since the delivery person wasn't answering the call and later his number was switched off, due to which my family including to kids are starving as i write this mail and have lost my productive time in office just following up on the issue.

Should have proactively taken are of it

I ordered food and it was stale and uneidable for 2 consecutive times, i called to support for complaint, we had 14 min call, i connect again through chat and she had no idea abt my last call,
Loss of 758 rupees + bad mood + sleep hungry + worst customer care experiance i have ever got.
This is all what swiggi have given to me in last few days....

Worst app ever they charge 70 rs for delivery and the delivery guy was 2 hours late #[protected] was my order id
The delivery guy was not picking up my call
I contacted customer care twice they are giving different reason every time.
And this is happening for the second time
The first time they cancelled my order but i never got any refund
Whenever you have issues in the order the chat room gives the same message everytime until you call them personally
No ease/ comfort which an app should have
Its easier to drive and buy food yourself
Such a hassle waste of money and time
So disappointing...

I have ordered food from dominos... When i contacted dominos they said they are not delivering. To confirm whether the order is really cancelled i contacted swiggy... The person who was on call asked me order i'd send from dominos (Which was not send to me)... I said him i have not got any order i'd from dominos but you can check using my registered mobile number... He started continuously harassing me with statement i can't help u i[censored] donot provide order i'd in a commanding way... When i m saying again and again... That i dont have order i'd... He is continuously repeating the same statement... This i never faced before... Such harrassment... Executive's have been always sweet

Hi,

I am restaurant partner at swiggy. Recently i had availed this service and wanted my customers to reach me for delivery orders. It started a little slow and all of a sudden there was a rise in orders. I was wondering how did this happen.

Swiggy normally pays restaurant in the following week of mon to sun. So as usual i always cross checked my payments received from them. Now i see that since the day my orders increased, i can see various promotional schemes activated and charged heavily in my settlements. This happened for 7 weeks and i had raised tickets for all. It’s been months now and there is no resolution. There is not proper response neither there is anyone taking responsibility to help me.

All these promotions were activated without my consent and that means they have breached compliance of their own company. Secondly they have cheated the customer and they are not ready to help.

Absolutely unsatisfactory service from swiggy. This is a feedback despite of repeated service failures from partial order delivery to no order delivery with excuses and refunds causes trauma to the customers.

Swiggy! If you can't deliver please close the shop and let us live in peace. I am not even sure if refunds were processed since there is no way to track them in the app.

Now a days all swiggy delivery boys are not obeying road safety policies in the bangalore like not warring there helmet, rash raiding on road, raiding on one way road, signal crossing, etc.

I asked more then two boys about it, they are not giving right answer and as well as there manners is also not good,

One incident which happen with me, that is without hand or light signal delivery boy crossed his bike in front of my bike and i crashed him because of not able to control my bike and he is came to me to beating me with wrong side

I am chaitanya vinnakota used my spouse swiggy account (Ramadevi vinnakota with regd no [protected]) and placed the order one veg dum biryani and one paneer biryani by 10:24 pm on sunday 10th november 2019 at shree santosh family dhaba madhapur and order #[protected] and paid the amount of rs 347. At the time of ordering the food it was shown me 30 - 40 mins to deliver at my home location and waited for that time. Due to delay i went to the chat support on the same day by 11:11 pm and asked them where is my order? They have simply given me the answer your order was already picked by the delivery executive and it is in the route to your home and with in 10 mins you will receive your order. They remains told me the same story till 11:54 pm on the same day and they have disconnected my chat as i told them clearly my total family did fasting as we are in hungry. But they didn't respond on that day.

Later after 2 days i opened the same app and i was shocked that my order was still in delivery process and it was show me to track order and again i went to the chat support today and asked where is my order. They are ignoring for the questions i raised to them. If there duty is to provide food delivery to home location then please let me know how many days months and years they can send my order to my home address. What is the worst service they are providing. If the executive is not able to deliver why can't they immediately assign the same order to another executive? Please let me know. Even they didn't cancel my order and didn't return my money. What service they are providing? I am attaching all the chat support screen shots on sunday 10th nov 2019 as well as on 13th nov 2019. I request you to please take necessary action on swiggy and advise them to dont give false information as i felt very bad and very very worst on that night with out taking any food by the whole family on that night

Regards
Chaitanya
[protected]