Swiggy Complaints & Reviews

I ordered food from McDonalds. For the 1 hour I am explaining the address to delivery boy and swiggy customer service agents. They keep calling, not to ensure food delivery but to say how I have not selected the right address, then assuming I have manually entered the address. On top of it when I say to cancel, they tell me they will charge cancellation. Speaking as if they obliging me by cancelling. Amazing customer service - no food and no money back.

Last month i ordered food from swiggy expecting time shown was 45mins as usual i waited for 45mins and after that i saw the rider location near my apartment and i called him and he picked my call and said my bike is not starting and than i asked did you have my order he said no i'm here at mechanic for repair and i said why didn't you passed this information to me or your supervisor at least i could cancel the order and won't be waiting for an hour and he just said sorry sir as now my waiting time was 1 hour 15 minutes and i explain the situation to swiggy customer care and than he said he can assign a new rider and fresh order for me and i said ok. New rider reached to the restaurant and said there is no order received by the restaurant and staff are closing the restaurant and here one question clicked on my mind how the swiggy customer care has placed the new order with new rider and i again shouted at him and the time i waited for the order was 1 hour 45 minutes after the swiggy customer care apologise for the mistake he has done and its totally a bad experience which i never thought i would be experiencing it and main thing is that my perception for swiggy has changed after this experience.

I have placed an order of food worth rs. 2819 on 3rd of october (Order no:[protected]). On making the payment, the payment was failed but the amount was deducted from my account. I made the second attempt and order was successfully placed. I raised a request to refund the extra payment with their support team and they informed it will be resolved and refunded in 2-4 business days. I have not received a refund at the time of writing this complaint.
I followed up after every 2-4 days as stated by their support team but every followup had the same response that they are looking into it and the refund will be successfully credited in 2-4 business days.
I must have had 5 sessions of chats with their executives. They seem to have templated responses with no idea of what transpired in the previous support chat.
It has been more than 3 weeks from their first commitment but i have not received my refund yet.

I am prathamesh pramod chaphekar.. I order for swigy and 1 am i waited for an hour and delivery boy picked up the order and purposely cancelled my order. Instead of talking with delivery boy i explained him the address and he confirmed the address even after confirming the address he cancelled my order. I have called him many times he is not receiving my call his number is [protected] name is umesh i request swigy to take n action or else i need to take action on swigy company

My order no.[protected]
I am updating deliver address before ordering boodi laddu
And choose address with order
But your representative track my gps location...
And company cancel my order due to incorrect address
I am not cancel my order
And swiggy charged rs.108 as compensation amount.. I am not paying any compensation amount pls refund asap.

I ordered some food from swiggy. Gave specific instructions to cook the food without spices. The food quality was bad and it was full of spices. Food was for my friend who was ill. I contacted swiggy and checked with them and they said they will replace the order. I never got any replacement. I contacted swiggy again for multiple times and they said they have refunded the order and it will be credited in 2-4 business days. It's been around more than 20+ days now and there's no money credited to my account. Upon contacting swiggy again, they said the order was replaced. It's not about money, 140 is a very small amount. But i cannot tolerate this. I have all my chats recorded. I can share screenshots if required. Please help me.

I had to cancel my order because the delivery executive hadnt been to my location before and didnt know how to use the google map. Why assign someone to a location they are not familiar with? Also why hire someone so unskilled? Do you people at swiggy not train your workers with the basics of delivery service? I also had to cancel an order earlier beacuse o[censored]navailability. To have to cancel my order again for the second time for no fault of mine! I was already hungry beacuse of the dealy and had to manage with something else. Worst experience.

I had ordered for food, after placing the order i realized that the destination address was mapped wrongly to my current location from gps, do i called up the customer care immediately to reset the address, but the executive refused and said that the order will be cancelled, this did not take even 2minutes from ordering, after 15minutes the delivery guy called me up and sai that he is waiting in the wrong address to deliver my food,,, so i thin called up the customer care to check that were like i will be charged for this, there was nothing wrong that i did here,, and i was put on hold continuously whole i was hungry and at work place so i disconnected the call,, i haven't received the refund till now, i uninstalled the app and some never used this device in future

First of all the delivery executive entered our apartments but hasn’t delivered the order.in the app it shows he delivered. What are u guys thinking? Are we customers fools? U guys are literally minting money and not satisfying your customers. I want someone to take action against that particular delivery executive who spoils our day.. Didnt expect such horrible and atrocious service from so called “swiggy” if this continues we will never order again from u guys.. Extremely disappointed

Order number: [protected]). I have ordered some items from CCD but one item (big crunch chicken classic) is not delivered. I went to the 'help' option but the customer care executive says that they will take action on the restaurant but they are not able to process any compensation. I dont want empathy/apology etc kind of things. I just want the food I have paid for or I want my money back.

This is with regard to my order #[protected] on 20 Oct. It very clearly states that the dish is vegetarian represented by the green dot as per your listing, but what was delivered was a complete Non vegetarian dish. How can someone be so irresponsible in such basic detailing. I am deeply hurt by this act of swiggy. Being a strict Vegetarian and this will not be taken casually. Need a proper explanation on this.

I have ordered milk cake cost rs 280 on 30 september 2019 from your available restaurants vide by debit card. But when delivery person goes there the shop owner said that it was unavailable. I contacted your customer care. They make the replacement and then we make another order of chamcham cost rs. 260. They said that we will make the refund of rs. 20. Till now any refund is not credited. Please help me in this regard.

Hi, on 27th september 2019, i placed an order using swiggy. First time, the order failed, but the amount (Rs 726) was debited from my account. When i placed the order second time, the order was successful, again the amount was debited. I have 2 transactions from the bank on 27th sep. When i spoke to the swiggy customer executive, they said the amount for the first time deducted, will be credited within 7 working days. It is more than 15days, still no resolution. They are just blaming the bank or the payment gateway services. I contacted my bank too and they said the issue with the merchant side. I don’t know whom to go to? I was a loyal customer to swiggy, i didn’t get any justice for my money. Please help! I wish that my consumer complaint will get resolved soon.

I ordered food from swiggy today (Order number [protected]). The name of the restaurant was food24hours. The kadhai paneer that was delivered was not fresh. It tasted like it was yesterday's food. I'm worried that it might impact my health because whatever we eat has a direct impact on our health. Although i ate just a bit until i realised that it is not fresh but still it might affect my health.

I placed an order for food from your app from yash's gbt restaurant yesterday. The address enetered by me in your app was totally correct (u can check it) but google maps showed the felivery guy another place which was 5 min (again you can check on google maps) from my location. my location is yogeshwarnagar society and he was standing at kausumbhi flats near Paldi crossroads. In paldi area only. He still refused to come to the correct location even when i offered an extra tip and declined my offer to meet halfway or even for standing there only so i can pick up the order.
I called your customer service and the only reply i got was that the order cannot be delivered beacuse the location is wrong whereas the address i entered was correct.
The customer care executive was soo rude and shameless he told me "Go and puck the order urself inly if its not far".
Is this your customer care???? I had been waiting for my food for half n hr didnt get that and on top of it that delivery guy is arguing with me for 15-20 mins and the customer care people are also rude and the only solutiin they have is this- cannot be delivered. Not even a refund or credit on app or any other solution. The food was made picked uo and i had to go through trouble for 50 mins for a 5 min distance and dont even get a refund.
Is this how u treat customers? and this is the value of customers for u? If we could have gone out why the hell would we order from your app???
This was the worst experience with swiggy and i am never ordering from them again nor will i let anyone else in my circle.
Its the height of disrespect for customers.
why do u make us enter the address when u have to follow maps only????

I did order on 18 october. Details are as below:
Thanks for choosing swiggy, prem aggarwal! Here are your order details:
Order no: #[protected]
Order placed at: 18/10/2019, 02:03 pm
Order delivered at: 18/10/2019, 03:33 pm
Order status: delivered
Ordered from:
Domino's pizza
Sri sai thota towers opp aparna towers, plot no. 122 & 123,
1st floor, ravi enclave, kondapur village, serilingampally
Mandal, district hyderabad 500084.

When delivery boy come to me after 3 hour with cold pizza. I denied to accept this pizza since it is cold and not eatable. Delivery boy said you will receive your refund as per company policy. Pizza thrown to dustbin.

But still i have not received any update either from swiggy or not from domino. Both are top level cheater company.

I do 9-10 times to complaint to swiggy but they speak only in fraudy way. No refund. There is no facility to download their chat.

Swiggy is a complete third class and big fraud company. Everyone is suffereing bu its fraud.

I had ordered chicken tandoori from khana khazana and the delivery boy was shiva shinde. He refused to deliver the order despite we waiting for more than an hour and abused me in marathi language. Even the swiggy customer care was of no help. I was informed by hem that it is beyond them to help me. I can only tell that you people are no more interested in helping us and only interested in making money. My kids waited for the delivery and because of one stupid guy my kids had to sleep empty stomach. I shall take this case with consumer court. Kindly tell me what action have you taken on the delivery boy? I can't have my children to sleep empty stomach because of some stupid shinde.

Regards,
Col rajshekar as

My google pay account was debited by an amount of 293 towards payment for swiggy. However swiggy customer care executives have stated that there might be a upi interface problem and they dint receive the amount. This transaction took place on august 16 2019, and no service was provided. And the complaint is not resolved by them even after many referrals.

You gave me worst and different food. Mere sath esa लगभग 7 bar hua h or kabhi bhi pese jyada पहुच jaye to refund nhi dete or to or झूठ bolte ho ki ye id h pese pahuch gaye honge aj tak bapas nhi aye bas ek bar ko chodke had to baha h galat food ke lea na koi refund na hi return policy... Thanks for giving me and my friends reason to quit swiggy and because of this reason finally we eat good food

Delivery boy named rajith in salem and his mob no is [protected] and my order no is [protected]which is ordered in babu thatavadai set salem he is not polite to me and very rude please dont send him anymore to my order if he is delivering food to me then immediately i ill cancel the order and thank in advance for solving my complaint thank you for your quick response.