Swiggy Complaints & Reviews

I ordered some food online for delivery and paid through debit card. However their delivery executive refused to come and canceled order from his side. And now Swiggy refuses to return the paid amount as well. Their customer care service simply keeps repeating that they cannot process a refund without giving any reason as to why not.

The order was placed on 16/12/2019 for amount of Rs 643.00 and the order number was [protected].

Need to bring to your concern that one of your delivery boy dated 17th, december, 2019 around 10.00 pm on cmh road in a hurry to delivery bumped his bike to my son`s bike in a wrong full manner causing him serious injuries on his right feet middle finger, fractured and skipped the place instantly not bothered to check what happened to the victim.
Not only with the above instance, i personally faced many situations where they are hunger to make earnings they violate the traffic rules causing other co-riders in deep difficultly.
I request the management please brief the delivery boys before they turn killer on the road.

On 17 december 2019, i ordered a subway meal on swiggy at 7:58 pm. I have complete order details if required. The service and quality of food were extremely disappointing and shocking. After delaying the delivery by almost one and a half hours, i received extremely soggy and cold food. I was given the excuse of there being a rush, but being a tuesday evening in navi mumbai, one could only imagine about the same. This has been a case with swiggy for a very long time and is not the first time. When demanded a reason and compensation (Considering the food and service was horrible), only a short "we apologize" was received. If swiggy is not capable of delivering orders in a proper state on time, please don't accept them. Compensation demanded.

I had ordered a cake from bliss chembur on sat, dec 14, 2019, order no. #[protected] and it was delivered by nitesh kumar in an inproper state, where my cake was bought by him on a bi-cycle and this is so unprofessional of him. Adding on to this he kept my cake in his bag-pack vertically because of which my cake was mashed forom one side. With reference to my conversation with an employee at swiggy, i am expected to receive a refund of rs. 415, for the cake ordered. Hope you do the needful.

1. I placed an order for dinner on 27 nov 19 with tadka dhaba in pundcherry. The order failed but the amount of rs 898/- was deducted from my account.

2. I contacted swiggy immediately through chat and was assured that the refund would be made in 4-7 working days.

3. I contacted again on 09 dec 19. I was again assured of the refund in 4-7 working days.

4. I contacted again on 11 dec and 17 dec 19 and have received the same machine like responses. They have standard answers and claim to initiate refunds every time with no fruitful result.

5. It seems swiggy is surviving on the "interests" earned from these failed orders. It is pathetic to say the least.

I ordered on last Thursday i.e. 12/12/2019 but the items were missing from both the meals. I made a complaint and they replaced the order which i have not received yet. Delivery boy called me and informed me that restaurant is closed due to which he was not able to deliver the food. He then recently informed the swiggy about the issue and swiggy people has marked it delivered automatically.
There is no fault of the delivery boy but they also blocked their access to work with them and they are penalizing delivery boy. He has done his duty well.
I have tried to contact the customer care but no response received. Please take the necessary action.

My order number is [protected]. I have ordered from subway, shivaji nagar, pune which conatins aloo patty sub and pepsi can 330ml. But i received only one item which is sub so i contacted swiggy customer support executive from help menu where khushbubehen came for my help but she didn't help me in this and told me that swiggy can not compensate in this order then another person came malathi, she also replied the same. After that i contacted [protected]@swiggy.in but there also i did not find any solution. Simply give me the item for which i have paid or return the money.

Hello, i'm priya chandrajeet ram, today i downloaded swiggy app & when i entered my jio number [protected] is already been used for some person named akansha nakate & her email address was [protected]@gmail.com because of her i cannot use my number for my swiggy account, i want to report her account & request to remove her account from my number so that i can use my number to handle my swiggy account....

This is the second time i am raising the same complaint. Someone from kochi is using my email id to order food through swiggy. The order summary is regularly sent by swiggy to my mail id. Swiggy does not have a customised selection option to complain about this particular issue. Please resolve the issue asap.
The address of the person who order food through swiggy using my email id is as follows: girija, amogha house, chakkaraparambu,...

I ordered 13 cakes and they delivered only 5 and there was no cod option and i had already paid the entire amount. When i complained to the customer care they said the refund is not possible and we will take care that no such issue reoccur. I am asking to refund for only the 8 items that were not delivered and they are not ready to do it.
First they say there is only pre paid option and then not deliver more than half the items and not refund. This is making fool of the customers and fleecing them.

I ordered through swiggy, the address i entered and the gps location were totally wrong. After picking up the order from the restaurant, the delivery guy reached the place according to the gps and called and said that, he can't come to the address as it's 3km ahead but he had called the swiggy people for confirmation as to change of address but after 10min. He did not get any response from them, so i on the chat informed them of the issue for which their solution was to cancel the order and charge me with cancellation charge and stating that it was my mistake.

My name is gouri.. I have cooked a biriyani from cookdoor biriyani corner kerala. Swiggy order no. Is #[protected] i ordered it for rs 200 and haven't received the order yet but in app, it's shown that it got delivered. I think it is wrongly delivered to somewhere else. I have called swiggy 2times and they told that they would call me after 2minutes. But i haven't received their call. Pls help with this issue. I want refund of rs.200 as soon as possible

Today on my mom's 70th birthday ordered a black forest cake on swiggy app. The one delivered was spilled and broken. Showed the delivery boy and to customer chat immediately and both advised to send email to [protected]@swiggy.in swiggy which i did. But
In response they didn't replace the cake and they took it as feedback.in process i lost my rs 400 against the spoiled spilled cake. Need a refund or replacement....

For order number [protected] was cancelled and the amount charged was 50% of the cancellation fee which is 222.5. The total amount for the order was 445. Order was cancelled within 7 mins. Now if they are saying there is a wastage of 200 rupees in 7 mins which is unacceptable.
What are ways which we can ensure that they do not charge such amount and i get a refund.
Also there should be a way to make them accountable if the food served is not hot. They should be charged a fine if they do not deliver on time. There is no way to make them accountable and i feel helpless.

Although this is not a big amount but they do not meet up to the standards they have set to meet.

Today morning i placed an order. I wrote to them and informed to contact on an alternate no. As well. I never received any call on the alternate no. They just cancelled the order and gave me a partial refund. Order no #[protected]. I don't know if they even tried calling once. What is the point of giving the address then? I tried chatting with them. They kept repeating the same thing, sorry for the unpleasant experience. Seriously? I need the full refund. They just can't cheat customers like this. Just because you don't get confirmation on call doesn't give you any right to cancel the order right away without any intimation. Could they not chat with me? They will go and give the order back to the shop and pocket the non refunded money. Shame on you swiggy.

I ordered half plate of matar mushroom and paneer butter masala and 4 tandoori rotis. I received the delivery on time, but the moment i opened the packet it was all spilled with oil and when i dipped my spoon to eat matar mushroom it was wholly filled with oil and tastes so bad, i had hickups due to the massive amount of oil present in the matar mushroom when i had just two spoons of it. Sir, i request you to please take back this order or give my money back. This is very unhygienic for me and my mother who orders from swiggy regularly.
Thank you.

Hi.. Today morning we ordered from swiggy. We entered our location and order got confirmed. Later on they called up to inform that the location is different and they will not come to deliver and they cancelled my order and charged 50% on my order. Again we ordered from someone other restaurant through swiggy we entered our correct location and order was confirmed once again., same thing happened they once again cancelled my order stating location is different and they once again charged 70% form my order. How can they charge so much from us we need our refund back. Kindly help.
First order no: [protected]
Second order no: [protected]

Order no. [protected]

I ordered on the swiggy app from mcdonald's baga calangute in goa on dec 10, 2019 3:23pm for the amount of inr 1, 057. My payment was processed via paytm. I ordered multiple food items. The delivery boy missed bringing the mcveggie burger in the order. The first time i contacted the customer service, all they had to say was they will take the feedback and ensure it won’t happen again in the future. I was shocked by this response. I called up the customer care again and this time, customer rep from swiggy had the audacity to tell me to take this issue to the consumer court as according to swiggy’s compensation policy, missing items are not eligible for a refund!
This is sheer daylight robbery. They have outright refused to give me my money back for an item which was never even delivered to me! Swiggy has been cheating customers. Someone has to be held responsible. I have been back and forth on email with them for the last two day but no resolution so far

#[protected]

I had ordered 2 pizzas and 1 chicken wings from dominos through swiggy app. When the delivery boy delivered there was one item missing(chicken wings). As online payment was already made delivery boy informed that he will let the required team know to refund the amount for the item that was not delivered. I got in touch with swiggy, but the call center executive who called back had no clue what to do about it. And she also denied to transfer the call who can help her figure out what is the issue. On the chat with anyother service executive she asked me to contact dominos.

I don't understand why should I talk to dominos when I have made the purchase from swiggy app.?

I have not received any refund till date. (119 RS)

I'm disappointed with the service provided by swiggy.

It is swiggy as a service providers responsibly to get this issue sorted and refund the required amount back to my bank account.

I also want to clarify, I don't want the money going to any swiggy wallet or dominos wallet.

I'm making my point clear " I want the amount credited back to my bank from where the amount was debited" for the service that was not delivered which was promised.

I ordered for a keto baked chicken from fresh menu through swiggy. After receiving the product, as i opened it there was a very bad stale smell after which i checked and realized the food sent was spoilt and uncooked chicken pieces were there in it. Immediately i contacted swiggy with my complain to which this guy name Gautam is telling me that he will give me Rs 50 coupon. to which i said i paid Rs. 175 for this meal so either send me a fresh one and take this back or refund my amount.. but he just did not listen to my plead. After requesting umpteen number of times all he could reply was he cannot help me. This is an act of thugging( Thieves). How can they send spoilt food in the first place and if they did then how can they not give us a replacement or refund..i failed to understand. They are just looting people.I NEED YOUR HELP!! ALSO THIS IS NOT THE FIRST TIME. BUT THIS TIME I HAVE THE PROOF AGAINST THEM