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Updated: May 30, 2026
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Swiggy reviews & complaints page 148

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D
dr manisha garg
from Noida, Uttar Pradesh
Dec 18, 2019
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I ordered at 9 pm on 18-12-19 on swiggy. i payed online.but i didn't receive any order.firstly they do not receive any call and if they receive then they do not reply properly.
They always say that they will refund money.my question is that we people always suffer because of their unprofessional behaviour.i m a doctor, i was so hungry that time.
Swiggy do not compansate this any time.
Dec 18, 2019
Updated by dr manisha garg I ordered at 9 pm on 18-12-19 on swiggy. i payed online.but i didn't receive any order.firstly they do not receive any call and if they receive then they do not reply properly.
They always say that they will refund money.my question is that we people always suffer because of their unprofessional behaviour.i m a doctor, i was so hungry that time.
Swiggy do not compansate this any time.
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    A
    Anusha Shree
    from Hyderabad, Telangana
    Dec 18, 2019
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    Address: Near sri chaitanya medical college, Nizampet, Rangareddy, Andhra Pradesh, 500073

    My husband has ordered a food from kuwait from contact [protected]. We didnt receive any food and marked food as delivered and our money got deducted...
    Swiggy person contact : [protected]
    Actually my husband was happened to give a surprise to me... But went in vain... So reckless these swiggy person... Atleast he could have cancelled the order... But instead of cancelling the order he marked it delivered.
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      K
      Kaustubh Gowardhan
      from Mumbai, Maharashtra
      Dec 18, 2019
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      Address: 400065

      I ordered delivery online using Swiggy. The order number was [protected]. The amount was prepaid and while the order was delivered, one of the items was missing. I complained to the customer care but they refuse to compensate me for the missing item and they say they won’t replace that item either.

      This is just one of the many issues I face while using Swiggy. Most often, orders aren’t delivered at all.
      View replies
      They did the same to me, lets stop using swiggy. These ### should close the company and go away
      Reply
      Swiggy Customer Care's response, Dec 20, 2019
      Verified Support
      Hey Jagadeesh, we're sorry for the inconvenience caused. It's imperative for us to sort anything and everything that doesn't give our patrons the experiences that they deserve. Kindly drop us an email at [email protected] regarding the issue along with the relevant details, and we'll work on fixing the issue ASAP.
      Swiggy Customer Care's response, Dec 20, 2019
      Verified Support
      Hey Jagadeesh, we're sorry for the inconvenience caused. It's imperative for us to sort anything and everything that doesn't give our patrons the experiences that they deserve. Kindly drop us an email at [email protected] regarding the issue along with the relevant details, and we'll work on fixing the issue ASAP.
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        K
        Kaustubh Gowardhan
        from Mumbai, Maharashtra
        Dec 18, 2019
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        Address: Mumbai City, Maharashtra, 400065

        I ordered some food online for delivery and paid through debit card. However their delivery executive refused to come and canceled order from his side. And now Swiggy refuses to return the paid amount as well. Their customer care service simply keeps repeating that they cannot process a refund without giving any reason as to why not.

        The order was placed on 16/12/2019 for amount of Rs 643.00 and the order number was [protected].
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          A
          august1965
          from Bengaluru, Karnataka
          Dec 18, 2019
          Resolved
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          Resolved

          Address: 9880164952, 560075

          Need to bring to your concern that one of your delivery boy dated 17th, december, 2019 around 10.00 pm on cmh road in a hurry to delivery bumped his bike to my son`s bike in a wrong full manner causing him serious injuries on his right feet middle finger, fractured and skipped the place instantly not bothered to check what happened to the victim.
          Not only with the above instance, i personally faced many situations where they are hunger to make earnings they violate the traffic rules causing other co-riders in deep difficultly.
          I request the management please brief the delivery boys before they turn killer on the road.
          Jan 25, 2020
          Complaint marked as Resolved 
          Verified Support
          Dec 20, 2019
          Swiggy Customer Care's response           Hey August, that sure sounds frustrating and we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the order ID or your registered details at [protected]@swiggy.in and we will do what it takes to turn this around!
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            S
            Soham Dharia
            from Mumbai, Maharashtra
            Dec 18, 2019
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            Address: 400614

            On 17 december 2019, i ordered a subway meal on swiggy at 7:58 pm. I have complete order details if required. The service and quality of food were extremely disappointing and shocking. After delaying the delivery by almost one and a half hours, i received extremely soggy and cold food. I was given the excuse of there being a rush, but being a tuesday evening in navi mumbai, one could only imagine about the same. This has been a case with swiggy for a very long time and is not the first time. When demanded a reason and compensation (Considering the food and service was horrible), only a short "we apologize" was received. If swiggy is not capable of delivering orders in a proper state on time, please don't accept them. Compensation demanded.
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              K
              khushbood
              from Pune, Maharashtra
              Dec 18, 2019
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              Address: 4, Waman Tukaram Patil Marg, Shivneri Nagar, Govandi East, Mumbai, Maharashtra 400088, India, Mumbai City, Maharashtra, 400088

              I had ordered a cake from bliss chembur on sat, dec 14, 2019, order no. #[protected] and it was delivered by nitesh kumar in an inproper state, where my cake was bought by him on a bi-cycle and this is so unprofessional of him. Adding on to this he kept my cake in his bag-pack vertically because of which my cake was mashed forom one side. With reference to my conversation with an employee at swiggy, i am expected to receive a refund of rs. 415, for the cake ordered. Hope you do the needful.
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                S
                swiggypain
                from Hosur, Tamil Nadu
                Dec 17, 2019
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                Address: 600017

                1. I placed an order for dinner on 27 nov 19 with tadka dhaba in pundcherry. The order failed but the amount of rs 898/- was deducted from my account.

                2. I contacted swiggy immediately through chat and was assured that the refund would be made in 4-7 working days.

                3. I contacted again on 09 dec 19. I was again assured of the refund in 4-7 working days.

                4. I contacted again on 11 dec and 17 dec 19 and have received the same machine like responses. They have standard answers and claim to initiate refunds every time with no fruitful result.

                5. It seems swiggy is surviving on the "interests" earned from these failed orders. It is pathetic to say the least.
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                  V
                  Vany Sukhija
                  from New Delhi, Delhi
                  Dec 16, 2019
                  Resolved
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                  Resolved

                  I ordered on last Thursday i.e. 12/12/2019 but the items were missing from both the meals. I made a complaint and they replaced the order which i have not received yet. Delivery boy called me and informed me that restaurant is closed due to which he was not able to deliver the food. He then recently informed the swiggy about the issue and swiggy people has marked it delivered automatically.
                  There is no fault of the delivery boy but they also blocked their access to work with them and they are penalizing delivery boy. He has done his duty well.
                  I have tried to contact the customer care but no response received. Please take the necessary action.
                  Jan 21, 2020
                  Complaint marked as Resolved 
                  Verified Support
                  Dec 21, 2019
                  Swiggy Customer Care's response                   Hello Vany, we're disappointed to know of this hassle that you had to face with us. We appreciate your concern for our delivery partner and will like to look into this issue further to take corrective measures. For this, please email us at [protected]@swiggy.in with the relevant order ID. We look forward to turning this around for you.
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                    C
                    chand jogani
                    from Pune, Maharashtra
                    Dec 16, 2019
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                    Address: Kothrud, Pune, Maharashtra, 411038

                    My order number is [protected]. I have ordered from subway, shivaji nagar, pune which conatins aloo patty sub and pepsi can 330ml. But i received only one item which is sub so i contacted swiggy customer support executive from help menu where khushbubehen came for my help but she didn't help me in this and told me that swiggy can not compensate in this order then another person came malathi, she also replied the same. After that i contacted [protected]@swiggy.in but there also i did not find any solution. Simply give me the item for which i have paid or return the money.
                    View replies
                    An item from the order is missing, when asked for refund...They are not giving

                    Attached conversation

                    Item missing was a fish fry
                    Swiggy order no [protected]
                    Dated Dec 15, 2019

                    Seriously don't know, why they are not refunding and atleast not letting me know the reasons
                    Reply
                    Swiggy Customer Care's response, Dec 21, 2019
                    Verified Support
                    Hello Ragunath, at the onset we completely comprehend your disappointment & did not mean to let you down. Having said that, we have taken note of this & will reflect the same with the restaurant to avert such lapses in the future. We hope to serve you better going forth.
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                      P
                      Priya Chandrajeet Ram
                      from Mumbai, Maharashtra
                      Dec 16, 2019
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                      someone else is using my number for their account

                      Address: Thane, Maharashtra, 421202

                      Hello, i'm priya chandrajeet ram, today i downloaded swiggy app & when i entered my jio number [protected] is already been used for some person named akansha nakate & her email address was [protected]@gmail.com because of her i cannot use my number for my swiggy account, i want to report her account & request to remove her account from my number so that i can use my number to handle my swiggy account....
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                      Girija_kp
                      from Mumbai, Maharashtra
                      Dec 16, 2019
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                      someone is using my email id

                      Address: Rajavilla, Thiruvannur Nada, Kozhikode, Kerala, 673029

                      This is the second time i am raising the same complaint. Someone from kochi is using my email id to order food through swiggy. The order summary is regularly sent by swiggy to my mail id. Swiggy does not have a customised selection option to complain about this particular issue. Please resolve the issue asap.
                      The address of the person who order food through swiggy using my email id is as follows: girija, amogha house, chakkaraparambu,...
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                      tharini_04
                      from Bengaluru, Karnataka
                      Dec 16, 2019
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                      Address: 50, gubbalala 1main road, vinayaknagar, subramanyapura post uttharahalli hobli, 560061

                      I ordered 13 cakes and they delivered only 5 and there was no cod option and i had already paid the entire amount. When i complained to the customer care they said the refund is not possible and we will take care that no such issue reoccur. I am asking to refund for only the 8 items that were not delivered and they are not ready to do it.
                      First they say there is only pre paid option and then not deliver more than half the items and not refund. This is making fool of the customers and fleecing them.
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                        J
                        josmi joy
                        from Bhopal, Madhya Pradesh
                        Dec 15, 2019
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                        Address: 462043

                        I ordered through swiggy, the address i entered and the gps location were totally wrong. After picking up the order from the restaurant, the delivery guy reached the place according to the gps and called and said that, he can't come to the address as it's 3km ahead but he had called the swiggy people for confirmation as to change of address but after 10min. He did not get any response from them, so i on the chat informed them of the issue for which their solution was to cancel the order and charge me with cancellation charge and stating that it was my mistake.
                        View replies
                        Hi, I ordered cake from swiggy and mentioned them to tag it with Happy Anniversary. And msg on cake Anand and Diksha .but the guy who came told me that I didn't get any msg .
                        Plz help me my.
                        My no is [protected].
                        Reply
                        Swiggy Customer Care's response, Dec 16, 2019
                        Verified Support
                        Hi Diksha! We're terribly sorry to know the instructions weren't adhered to :( We're here to look into the matter & request you to share your registered details or the order ID via email at [email protected].
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                          G
                          gouri Paru
                          from Thiruvananthapuram, Kerala
                          Dec 15, 2019
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                          Resolved

                          Address: Flat no 2B Capital Green, SKV College Road Kanattukara P O Thrissur, Thrissur, Kerala, 680011

                          My name is gouri.. I have cooked a biriyani from cookdoor biriyani corner kerala. Swiggy order no. Is #[protected] i ordered it for rs 200 and haven't received the order yet but in app, it's shown that it got delivered. I think it is wrongly delivered to somewhere else. I have called swiggy 2times and they told that they would call me after 2minutes. But i haven't received their call. Pls help with this issue. I want refund of rs.200 as soon as possible
                          Jan 31, 2020
                          Complaint marked as Resolved 
                          Verified Support
                          Dec 15, 2019
                          Swiggy Customer Care's response                           Hello Gouri, we're disappointed to know that we were unable to deliver the order as promised. Also, it hurts us to know that you didn't have a satisfactory experience with our support team. We have highlighted this & the concerned team will connect with you soon to have this resolved. Thanks.
                          View replies
                          I have ordered an two milkshake on 15.12.2019 at 05.02pm. We recieved a completely damaged packing when received. We need a reorder for the food ordered. We have a complaint to the hotel packing not the delivery boy. The packing was damaged.
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                            N
                            niloynaha
                            from Kolkata, West Bengal
                            Dec 14, 2019
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                            spilled damaged birthday cake

                            Today on my mom's 70th birthday ordered a black forest cake on swiggy app. The one delivered was spilled and broken. Showed the delivery boy and to customer chat immediately and both advised to send email to [protected]@swiggy.in swiggy which i did. But
                            In response they didn't replace the cake and they took it as feedback.in process i lost my rs 400 against the spoiled spilled cake. Need a refund or replacement....
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                            V Khosla
                            from Delhi, Delhi
                            Dec 14, 2019
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                            For order number [protected] was cancelled and the amount charged was 50% of the cancellation fee which is 222.5. The total amount for the order was 445. Order was cancelled within 7 mins. Now if they are saying there is a wastage of 200 rupees in 7 mins which is unacceptable.
                            What are ways which we can ensure that they do not charge such amount and i get a refund.
                            Also there should be a way to make them accountable if the food served is not hot. They should be charged a fine if they do not deliver on time. There is no way to make them accountable and i feel helpless.

                            Although this is not a big amount but they do not meet up to the standards they have set to meet.
                            View replies
                            The subject order number had not completed by swiggy more than 1 hours and cancelled the order due to delayed by the hotel. Normally Swiggy charged me 50% of order amount if I cancelled my order.

                            In view of the above, Swiggy may also penalise for not serving in time and cancelled the order due to their internal reason.
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                              PoojaPyne
                              Dec 14, 2019
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                              Address: 47, Satkari Mitra Lane, Kolkata, West Bengal, 700054

                              Today morning i placed an order. I wrote to them and informed to contact on an alternate no. As well. I never received any call on the alternate no. They just cancelled the order and gave me a partial refund. Order no #[protected]. I don't know if they even tried calling once. What is the point of giving the address then? I tried chatting with them. They kept repeating the same thing, sorry for the unpleasant experience. Seriously? I need the full refund. They just can't cheat customers like this. Just because you don't get confirmation on call doesn't give you any right to cancel the order right away without any intimation. Could they not chat with me? They will go and give the order back to the shop and pocket the non refunded money. Shame on you swiggy.
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                                Charat Jain
                                from Delhi, Delhi
                                Dec 13, 2019
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                                Address: New Delhi, Delhi, 110055

                                I ordered half plate of matar mushroom and paneer butter masala and 4 tandoori rotis. I received the delivery on time, but the moment i opened the packet it was all spilled with oil and when i dipped my spoon to eat matar mushroom it was wholly filled with oil and tastes so bad, i had hickups due to the massive amount of oil present in the matar mushroom when i had just two spoons of it. Sir, i request you to please take back this order or give my money back. This is very unhygienic for me and my mother who orders from swiggy regularly.
                                Thank you.
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                                  sanjay ramana
                                  from Ahmedabad, Gujarat
                                  Dec 12, 2019
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                                  Address: bangalore, Ahmedabad, Gujarat

                                  Hi.. Today morning we ordered from swiggy. We entered our location and order got confirmed. Later on they called up to inform that the location is different and they will not come to deliver and they cancelled my order and charged 50% on my order. Again we ordered from someone other restaurant through swiggy we entered our correct location and order was confirmed once again., same thing happened they once again cancelled my order stating location is different and they once again charged 70% form my order. How can they charge so much from us we need our refund back. Kindly help.
                                  First order no: [protected]
                                  Second order no: [protected]
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