Swiggy Complaints & Reviews

Now a days all swiggy delivery boys are not obeying road safety policies in the bangalore like not warring there helmet, rash raiding on road, raiding on one way road, signal crossing, etc.

I asked more then two boys about it, they are not giving right answer and as well as there manners is also not good,

One incident which happen with me, that is without hand or light signal delivery boy crossed his bike in front of my bike and i crashed him because of not able to control my bike and he is came to me to beating me with wrong side

I am chaitanya vinnakota used my spouse swiggy account (Ramadevi vinnakota with regd no [protected]) and placed the order one veg dum biryani and one paneer biryani by 10:24 pm on sunday 10th november 2019 at shree santosh family dhaba madhapur and order #[protected] and paid the amount of rs 347. At the time of ordering the food it was shown me 30 - 40 mins to deliver at my home location and waited for that time. Due to delay i went to the chat support on the same day by 11:11 pm and asked them where is my order? They have simply given me the answer your order was already picked by the delivery executive and it is in the route to your home and with in 10 mins you will receive your order. They remains told me the same story till 11:54 pm on the same day and they have disconnected my chat as i told them clearly my total family did fasting as we are in hungry. But they didn't respond on that day.

Later after 2 days i opened the same app and i was shocked that my order was still in delivery process and it was show me to track order and again i went to the chat support today and asked where is my order. They are ignoring for the questions i raised to them. If there duty is to provide food delivery to home location then please let me know how many days months and years they can send my order to my home address. What is the worst service they are providing. If the executive is not able to deliver why can't they immediately assign the same order to another executive? Please let me know. Even they didn't cancel my order and didn't return my money. What service they are providing? I am attaching all the chat support screen shots on sunday 10th nov 2019 as well as on 13th nov 2019. I request you to please take necessary action on swiggy and advise them to dont give false information as i felt very bad and very very worst on that night with out taking any food by the whole family on that night

Regards
Chaitanya
[protected]

As i ordered steamed momo's from the restaurant instead i got fried one with such bad taste so i complained an got replacement for the order but the same thing happened again/twice the replaced item was again fried momo's. It is which an shameful act from swiggy and the restaurant. My money got wasted plus time and in refund i get 100 ruppee coupon which is a total fraud because they already give these coupons as discount and we can only use it by 70 percent of the amount. It's not just the first time but 3-4 times things happen from swiggy side and not even got solved. I have also received bad quality food but swiggy doesn't care. I'm pissed off. I would be complaining in consumer court.

The swiggy boy with vehicle number tn55as7717 who came to deliver at b2, ragamalika apartments, nandanam chennai 600017 at 9.00 pm misbehaved with us who reside at b1 at the same apartments. He was abusive to my father. We request you to take this up and take action against him or we will take it up with the police.

Look forward to receiving a call from you at [protected] or [protected] on the above issue.

Regards
Sharmi

Every time when late night i ordered online food from swiggy. The food is of bad quality. Sometimes it is burnt. Some times it is stale or cold. When i complaint regarding this issues with swiggy. They only apologize for it. They didnot give satisfactory solutions. I paid every time for their services. Its their primary responsibility to give their beat services. If they cant. Then they have to refund my money.

Order swiggy food order is delivered to address and food quality is very poor.
Pls request to resolved my issue.
Food is wastage not eating a food .
Pls resolve problem and send my money.
Order number-Your Swiggy order no. #[protected] for Rs. 172 is expected to arrive in the next 25 mins. Track your order here: http://swig.gy/UYD2WV

I have placed order From SWIGGy and get it after 98 minutes. As they promised 60 mins Max. I ask them to refund because I paid for 60 minutes not for 98 minutes. And these are very regular in this. Is have same issues in previous orders also. Please take relevant action on this. And I am also looking for compensation for these bad experience with SWIGGy

I placed an order on Nov 08th from Domino's. The executive called and informed that the location is incorrect and she will cancel the order and the money will be refunded. It has not been refunded yet. I made many attempts to connect to Swiggy executive and they seem to not understand the issue at all and asked me to contact Dominos directly. Very rude response from executive. The swiggy executive shared a mobile number of Dominos and asked to call directly. When I tried calling that number, it connected to Bowl company. I am fed up calling Swiggy again and again and lost 1229 money with out knowing whom to contact.

Reference number of the complaint from Dominos : 11960740
Amount 1229
order #120

Ordered 20 veg puffs from chai kings, t nagar though swiggy delivery. Received stale food (Veg puff) and that with missing count from chai kings and swiggy says they will neither take back the spoiled food nor refund the money. Horrible customer support.

Payment made through swiggy gateway and customer support is insensitive. Why should we order and pay through swiggy if they cannot take care towards restaurant quality and food safety. Neither chai kings nor swiggy has responded yet.

Order id:[protected]

I have ordered frequently using other delivery partners and have never had such bad customer service experience where i am told that for quality issue swiggy wont give a damn and pay back the money..

Customer support when contacted through the app one agent (Tarun) offers a refund of 200 rs while another agent (Md sajid) says no refund at all but thank you for letting us know for a rs 526 rotten (Puffs) food order which is lying in my office...

When i raised the issue through twitter i was constantly nagged to chat through messenger so that the truth can be hidden and there the resolution is "although you paid 526.. Here is the deal we will pay you a lumpsum amt of rs 100. I hope this resolves the issue".

Is this some kinda charity? I need my money back.

Order no: [protected]
Restaurant: kathi on the go
Ordered food worth rs.330 last night, after receiving the order found restaurant sent wrong and incomplete order, they sent 1 plain paratha instead of 4 kulchas and plain refrigerated cold rice instead of paneer pulao. Contacted swiggy via chat. Representatives were completely denied or refused to understood what exactly happend. I request you to kindly check the issue and revert asap.
Swiggy officials did not take any actions yet. They just took a non sense feedback. They lost the photo from social media and they are refused to provide any kind of refund or replacement.

Firstly the quantity of food was way too less and also there was just 1 mutton price that too all bone with hardly any meat whereas I had clearly mentioned good mutton peices in the order comments.

Had a word with Dwight executive, it is an absolutely unreliable service so its better I order directly from the restaurant or any other service provider who atleast can ensure service quality and provide proper service to its customers unlike swiggy. I have requested them to Cancel my Swiggy super membership as don't need such a useless service and i will also take this up on other Social media forums and ensure people are aware what to expect from Swiggy whenever and if ever they are dealing with you guys and beware or avoid your services.

I order a cake from swiggy on 08.11.2019 order no: # [protected]. The provided cake was stale and spoil, the insect was there on the cake (Ants & spider). When i complained they send another cake from the same bakery the same type of stale and spoil the cake. Swiggy denied sending fresh cake from another outlet.

Swiggy was not concerned about food safety regulations and customer health. They regularly called me and forced me to close the complained from different numbers. When i asked them to take action against (Tasty bakery, m. P nagar bhopal), they denied and closed my complained without my permission.

The emphasis was on only sending another useless cake to the delivery address. Swiggy is making money only from the customer, they are not concern about customer health. They want money even customer may be die.

I ordered at at around 1 in the night. Swiggy accepted the order it was in paid status. Food was supposed to reach in 41 mintues and after 36 mintues got a call for the address that the location is wrong. Wherein i manually wrote my address. The swigg rep or the guy who called from swiggy was rude. They cancelled my order and deducted cancellation from me. Because of your app glitch i din receive any food i m writing cz i suffered from gas pain after that. Couldnt order agaij cz they took my money as well. After fighting for 1 hour got my money back. This is unacceptable. I have been harassed by swiggy

Behind my back when i was not home an employee of swiggy comes up to home and ask for money even when i had ordered nothing from the site. My parents reported me this. I need this to be resolved as soon as possible. It is a possible threat or concern for me or anyone who might find them in same situation. Next i will complaint to the police about the same.

Such a pathetic service by swiggy.
1. They raised penalty even tho i cancelled on time and posted to my account.
2. I ordered a burger from burger king which is not at all worth of rs 50 even.
Swiggy shown all such stuffs in burger but, expect bread, half spoon lettuce and a veg patty nothing was there... Where was the tomatoes and veggies gone don't know.
3. You guys use auto typing in night service then please don't deliver such a pathetic order. I work in night shift and i got a surprise of peanut burger and i lost my break tym by ording from swiggy.
4. I ask to provide the senior person number and i get automatic response.
5. Please run service from system why are you guys cheating the customers

Company gave me a coupon i applied it and i didn't get my coupon money

It was not mentioned by them that icici is responsible for this and they are pointing icici
Such fraud are happening every day with everyone
It should be around 439 rs after applying the coupon and they they charged me 545
By making fraud tricks and everytime they just say it won't happen again and they do this everytime. The coupon was 125icici. Without mentioning that icici is responsible they are blaming icici.
Email me at [protected]@gmail.com

Maine swiggy se hotel taj biryani center. Se ek veg biryani order kiya tha but uske jagha mujhe chicken biryani diya gaya.. And hotel ke owner se maine baat ki tho usne kaha ki hamara veg biryani 1month se band hai. Tho hum aapko veg biryani kaise de sakte hai.. Muzhe meri paise refund chahiye and.
Plz accept my complaint. Contact me [protected]

I ordered dinner through Swiggy App on 27th Oct at 9:44 pm, which they accepted and I also made the full payment.
To our dismay leaving me and my daughter starving for the whole night they never have delivered the food. I called up
their customer care number and spoke to their customer care executives several times even at 1 am in the midnight who
always assured me that my food is going to be delivered in next 30 mins.
I wonder as how can they do business on supplying food with such fraudulent attitude and dupe people keeping them starving for whole night.
I request your intervention in this matter and I strongly recommend that their business of duping people like us should be
stopped with immediate effect. They should be punished for such unethical act... 10 days have passed they neither have apologized nor
have refunded my money.
I just cannot accept the fact that for them being a father I couldnt provide food to my daughter for the whole night. They should pay penalty and compensation for such inhuman act.

Ordered 3 pizza's worth inr 2200, recieved the pizza in an appropraite shape. There was no protector inside, everything got touched on the box, it was extremely difficult to even open the box.

Extremely disappointed with the service, need somebody to contact me asap, it was so embrassing when we opened the box in front our client from germany.

Dear sir/mam
I was placed the order throw swiggy swiggy was promise me it will be delivered but also till the time yet not delivered money not refunded
And also till the time i"m in hungry if i will be die then fully responsible will be swiggy
When i was contact swiggy chat no respond i was also tweet no responce and also when i was contact food delivery boy firstly he told me we will be delivered the products after one hours i was making 25 times calls bit no responce after when i was trying 26times he responced a told me we will not deliver low cost food he told mai bol dunga mega bike toot gay hai mai nahi delivery karinga jo honga asap swiggy se baat kar lena