Swiggy Complaints & Reviews

This is regarding [protected].

Swiggy picks up the order and then call customers to explain that the area is not covered under delivery area and ask for extra charges. Complaint is, if the delivery area does not cover my area of residence then why they pick uo the order and why they disturb customer calling multiple times asking for cancelling the order. This is between restuarnat and swiggy before picking up the order by checking if delivery area covers my residence area. Finally they cancel the order by deducting 95rs as cancellation fee. This is they they take both money and food in their pocket. And customer lose both food and money. Take immediate action on this.

This is regarding [protected].

Swiggy picks up the order and then call customers to explain that the area is not covered under delivery area and ask for extra charges. Complaint is, if the delivery area does not cover my area of residence then why they pick uo the order and why they disturb customer calling multiple times asking for cancelling the order. This is between restuarnat and swiggy before picking up the order by checking if delivery area covers my residence area

Dear sir/madam,

On 27th september 2019 placed order in swiggy amount deducted twice 160rs each, but order has not confirmed and not delivered.

Icici bank credit card used for order placement.

Kindly refund the amount 320rs..

I have done mail also regarding this..

Regards
Harish
Bapunagar, chintal
Hyderabad
[protected]/[protected]

I have ordered on swiggy on oct 3 2019 and because the restaurant was closed the order was cancelled. But it showed that the restaurant was open. Anyways i have paid online for it through card and haven't recieved the money yet. I contacted customer care. They told me to contact bank and i did, bank told me that i haven't gotten any amount refunded. Swiggy is not helping me, i feel cheated

I ordered for a veg biryani. Instead of that we got a chicken biryani. We thought it was paneer but when we checked it was chicken. We dint eat any food. The whole order went waste. They just refunded back the biryani amount. Whereas the whole order went waste and i should receive full refund. They dint take any action against the restaurant too. Kindly help.

Order #[protected]

I have placed this order 9:15 pm 7thoct 2019 and after 1.5 hours i tried reaching customer care and they replied me back someone else took your order and we are sorry for inconvenience, then after forcing so much they said well provide you a replacement of that order i agreed, then again at 11:30pm i contacted delivery executive and he says sir the restaurant is closed and i contacted customer care and they are like sorry for inconvenience. A guy who has been waiting for his order since almost 3 hours you say sorry and over!
This is how swiggy takes care of their "super" customers.

Every single time i order food from swiggy, it either comes in absolutely filthy packaging or they deliver something i didn’t even order in the first place. It’s so annoying to be wasting away so much money and still getting the wrong order, specially when you’re hungry. Extremely dissatisfied & disappointed. My money has been wasted more than just a few times and it’s high time somebody actually started talking about it because turns out i’m not the only customer facing this sort of a problem. I want this to stop immediately, thinking as if the customers are fools!

Duty manager,
As i am your loyal customer from more than a year hope you will solve my problem.
Kindly note till date i have not received my refund amount. Check and adv asap. Details are given below.
Order number [protected]. Appreciate your soonest response. Hope my case will be resolved on priority basis. As i am a loyal customer of swiggy.
Thank you.
Dr. Syed ali shabaz

Hello,
Off late, the charges for delivery have increased, but now in addition to that restaurant charges.
Now since a charge is being placed for delivery, why are we as customers supposed to be guiding the delivery personals the way to our house, also why do they speak while riding - is this safe and what kinda service is being provided for me to pay such charges?
I understand in this fast-paced world, time is of the essence but please do not expect us to give your selected delivery personal directions.

Hi i ordered from swiggy & i got stale sweet delivered to me . i complaint this to customer care but they are not giving refund . They keep on asking for images . i tasted sweets & found it to be stale. I told customer care that i am ready to talk with restaurant but they dont connect me . Kindly take strict action against swiggy for delivering stale sweets . I am attaching screenshot for order details. stale item can also lead to bad health.

I was working as a swiggy delivery boy in a team... I was taking as much as order is possible for extra incentives...
Bt the payout was not transparent it was just coming the message that this much ammount was adjust from your payout... Bt it always the low ammount with what i calculated... Why can't you give an payout invoice for delivery boys... With an new update it's my kind request... Because when i ask about the payout information on the help section they are saying that go and refer in the hub... But hub is far away from my place... How many times should i go and check...

Order was unduely delayed. Lack of timely response in redressal of situation. Followed by false delivery or wrong delivery. No pro active attitude shown by your employees to resolve situation. Refund was prompt. How it helps me resolve my hunger is questionable?? When asked for a call on the issue the operator was not audible since the background noise of boys and girls laughing was louder than his voice. When informed him the call was uncerimoniously cut and no call back on the issue. Guess customer is last for your organisation. Questionable ethos of company reflected in your employee behaviour. But u ask us to support make in india but can't uphold indian tradition with chalta hai attitude. Poor taste sir very poor. Hope you guys improve ur customer service.

I ordered a pop meal through swiggy after that as it was showing 50mins for delivery i had to cancel the order. I talked with the customer care and they initiated the refund. The order number is #[protected]. Order date was 1st oct 2019. The payment was made through phonepe upi. Order value was rs.145. Usually, these refunds reflect instantly. But as the upi was down that day the transaction might be failed. I contacted the customer care regarding that after 2 days regarding that but they said the refund is initiated successfully and gave me the reference number saying it will take max 5 days. When i visited my branch on the 5th day the manager told me there is no such transaction has been made. When i contacted swiggy customer care on 6th day they just simply told me they have limited access and cant check whether the transaction has failed or not and just saying it, they closed the conversation.

This is the worst customer service i've ever experienced.

I hope my issue would be resolved as soon as possible.
My phone number[protected]
Mail id - [protected]@gmail.com

Hi i am dr shravan alva from mangalore today morning i was in p v s signal) l (12:10pm) suddenly from behind a swiggy employee with his reckless driving on scooter no ka19ey6735 damaged my chevolet beat car. When he knew he was on signal y he had to be so restless nd try to overtake the cars nd he dint have manners to say sorry or ask about the situation. I require u to kindly take action on him. Or else i have to deal with it

Please swiggy look into the matter
This afternoon i order a veg tripple noodles for lunch
They charged 185 as 165 for noodles and 25 delivery charges
The guy delivered the food from the restaurant which i ordered but aftrr opening the package i found an egg in it.
After that i tried contacting the swiggy they be like we give you 200rs coupon as token of apology

These people are real scammers with legal titles, i have experienced many times the restaurant or their delivery agent will deliver item spilled or missing and all they will say is “we will take strong feedback” full of # people. They don’t even provide replacement or refund for missing or spilled item. Very rude staff they ask you to be professional over the chat or call but they don’t even have profession of a penny in them. Feedback is not enough when you’re charging customers with bunch of money and when the order is not delivered for what they paid it’s your responsibility to deliver it properly. I only have so many words to say to this people but then i’ll be unprofessional😂😂😂😂 you people will rot every moment loosing your life for scamming people.

Worst cheating
I ordered from swiggy
Delivery boy rejected to deliver order
And 60% amount has reduced by swiggy
Complete cheating from swiggy
No contact no response
Order cancelled by swiggy and fine taken from me
Worst service and cheating
Msg from swiggy;your order #[protected] has been cancelled. A cancellation fee of rs. 68.0 will be charged.

On 29th september 2019 i ordered pizzas through swiggy. I made the payment through google pay. The amount got debited but the order was not placed.

On 30th september i got a message from swiggy stating refund of so n so amount has been initiated on your failed order because of delayed confirmation from payment gateways.

Its 5th of october, i still did not got my refund.

This has now happened twice on 2 consecutive days, oct. 3rd and 4th 2019.
My credit card was successfully charged each time but the received order screen did not show on both days.
I called mrs magpie - they asked for my order number which i could not provide! They confirmed that they had received my orders which were ultimately delivered on time.
Not good enough! Could not get updates about delivery time and had to call the restaurant each time to confirm the orders!
Please rectify this immediately.

I ordered a milkshake from keventers through swiggy a month ago and the delivery boy came to me and took 400 rupees extra from me and left to get change from market but never showed up, i have been reporting this through emails, calls and chats but they just say we would contact you but never call i gave them proof that delivery boy is not responding to my call but nothing is resolved i'm very angry with their behaviour and lack of customer service