Swiggy Complaints & Reviews

Restaurantb kolhapuri katta order no-9343 delivered wrong and incomplete order, issue not yet resolved by swiggy team. No response from swiggy support team..
Swiggy chat channel is worst all the time, backed up with all unprofessional employees, who wont understand issues properly and send system generated messages repeatedly. Disapponting after being super member...

Order #[protected]
Restaurant delivered wrong and incomplete order, issue not yet resolved by swiggy team. No response from swiggy support team..
Swiggy chat channel is worst all the time, backed up with all unprofessional employees, who wont understand issues properly and send system generated messages repeatedly. Disapponting after being super member.

Order No: #[protected]
Restaurant: Kathi On The Go
Ordered food worth Rs.330 last night, after receiving the order found restaurant sent wrong and incomplete order, they sent 1 plain paratha instead of 4 kulchas and plain refrigerated cold rice instead of paneer pulao. Contacted Swiggy via chat. representatives were completely denied or refused to understood what exactly happend. This is the second time posting the complaint here. Last time no one contacted or responded my query via email.

Order number # [protected]. This is my first order online. For the guests at my house i thought i'd ordering ice cream. But it was a very big disappointment for all i[censored]s. The package was spilled and the icecream came out if it after it melted. Thr support is offering me replacement but are not giving refund which isbof the same price. Well first ever order makes so much disappointment. I hope you will help me in this as the replacement is of no use as the guests, kids have left. Swiggy which ie the best food delivery app giving such service is horrible. I hope to get my money back.

We ordered some ice-cream from the ice-cream providers ice cream works and we had it delivered in the ice-cream tubs they provided (Two of them to be specific). However on delivery we found a stark difference in the quantity of ice-cream in each of the tubs. Both the flavors were in the same price-range in the same sub-category (Which was the classic range). We are familiar with the products and the quantity that is delivered in a single tub (Being regular subscribers to their services) and hence are certain that we were cheated of a substantial quantity of ice-cream that we had already paid for. It seems though that it's too late to do something about this but we hope you look into it nonetheless as our faith in the ice-cream company and your service is shaken.

I have ordered food on swiggy on 22-oct'19, with order id:[protected].
For which i haven't received the order.
After 2 hours customer care called me to inform for delay and reorder the same.
But again after 1 more hour i haven't received.
Then i contacted customer care help on chat, he said sorry and assured me to refund the bill amount+100rs coupon; which both i haven't received
On 24-oct i again contacted, they again confirm due to technical issue it didn't transferred but within 24 hours it will.
Today it's 1-nov, again swiggy customer care says sorry and will refund the amount+coupon.
Now all this :
Delayed delivery (More than 2hours)
False promises of coupons
Non refundable amount
Again n again tracking of my money
And duping customers money
Has caused me mental trauma.
I need compensation for delaying bill amount+ interest on bill amount+ delaying/duping customers money which causes mental harrasment.

Today, one of your delivery boys misbehaved to an unimaginable extent. I don't know how he got so much of courage. What happened was he was actually looking back and accelerating forward and didn't see me coming and my elbow got brushed against the rear view mirror of his scooty. I ignored and kept walking forward with my friend. But that guy started abusing and overtook us and parked his scooty blocking our way. Then he continued to abuse and even tried to physically assault. What i should have done is taking photo of him or the scooty. But i can give details of the time and place: it was around 4:45pm today near golpark, kolkata, in front of tandoor house, golpark auto stand. The swiggy guys were standing in front of momo i am (Opposite foot of tandoor house, golpark) when one of them did this above mentioned incident. The guy seemed young.in his late twenties maybe, wearing a cap backwards.
So, what i would suggest is, try and look for the delivery boys who were dispatched for delivering food items from momo i am/tandoor house golpark, around that time (4:40-4:45pm)

I ordered paneer tikka from new ajeet restaurant. The quantity i received was very less only four piece of paneer in 150 rupees. I had eaten it at the restaurant also earlier and the quantity was totally different which i received today. I am also attaching a photograph of the order i received please look into the matter and provide assistance as soon as possible.

Hi team,

This is regarding my order number: [protected] with swiggy on 1-nov-2019.
Through swiggy i placed order for dominos pizza. The total bill amount was 539 after discount is given through the swiggy40 discount code.
I made the payment online and got a confirmation message. Later dominoz gave me a different bill and asked me to give an extra 184 as they said bill amount is different.

This is online fraud by swiggy.

Please analyze the issue and take strict action.

Order no: #[protected]
Restaurant: kathi on the go
Ordered food worth rs.330 last night, after receiving the order found restaurant sent wrong and incomplete order, they sent 1 plain paratha instead of 4 kulchas and plain refrigerated cold rice instead of paneer pulao. Contacted swiggy via chat. Representatives were completely denied or refused to understood what exactly happend. I request you to kindly check the issue and revert asap

I get the call from [protected] he told us that he is calling from swiggy and we get 5 coupon if we do what he say he told us to download mydesk app from which he remote our device we do not know about the same then he said to do transaction of rupees 10 rupees. After that they do two transaction and debit 30280 rupees from my account. Firstly he did transaction of 28280 from paytm and the he debit 2000 rupees through another medium

Order i placed was first cancelled by swiggy stating there was some technical glitch after i had already waited for an hour. Then they again placed the same order, the items i got were really of poor quality.
When i reported this to swiggy, the executive wasn't able to resolve this. For which i requested him to transfer call to his supervisor. To my surprise, not only the supervisor was far less understanding but also non country operative. He finally agreed to refund just 100/- out of the 350/- i had spent for this order, after 30mins of argument.
Really feeling frustrated and angry for the way this entire thing went across.

After receiving the order and money has been paid, swiggy made me to wait for 30 mins and later i get to know that the restaurant is closed wtf it really sucks, the service is not at all good and upon this the money is deducted and not refunded, it says money has been initiated for refund but i didn’t get any money, this case happened with me thrice. I need to lodge complain on this for my losses. Worst experience ever

I did not get my refund as was promised by swiggy on october 23 about my order from saffron platter. Your restaurant did not confirm my food so you had to cancel it from your side but you did not refunded my money back as you promised. This has been about 10 days but i still did not got my refund very disappointed in swiggy's service and this is such fraudulent behaviour did not expect it.

I ordered cak from just bake through swiggy and the order number is #[protected]. I missed to order one item so wanted to add it my order. So i called to just bake which is taken my order.. Here it go they said they are not tied up with swiggy.. I called to the delivery guy he said he took the order already i asked him from where you took the order then he said no idea and saying on d way to deliver. Asked swiggy to cancel my order they cancelled immediately and took 200 rs. As cancellation charges. Which is not acceptable though those guys are delivering untrusted sources and taking my money for cancellation is not acceptable. Ultimate thing is swiggy don't have vendor information.

On 23rd oct-2019 i had placed an order - swiggy order no. Order no. #[protected]

The delivery representative called and i missed the call and within 5 mins he reached my place. The delivery representative came as started being rude as i missed his call. He refused to deliver the food and started abusing me verbally and left the place.

I am shocked by this harrassment and the abuse and threat. I requested swiggy for action - but no clarity has been given except a refund.

It is dangerous to send such delivery representative to people's home and private spaces. There has been clear abuse/threat by representative and deficiency in service for not providing the food amount willful misconduct and gross negligence on the part of swiggy.

I am requesting for action against such threatful and unprofessional service.

जो भीऑर्डर किया था बिना पका हुआ ..सुबह का बना हुआ बिलकुल ठंडा और विना स्वाद का भेज दिया
कल से अभी तक मैं और मेरा परिवार अभी भी भूखा बैठा है
दुबारा आपने शिकायत करने पर भिजवाया तो फिर वही और बिलकुल उसी क्वालिटी का घटिया खाना भेजा गया जो मैंने रिसीव नहीं किया ..डिलीवरी मैन से आपके एग्जीक्यूटिव से बात कराई .उस कॉल की रिकॉर्डिंग मेरे पास सुरक्छित है .. उसे मैं कोर्ट में पेश करूँगा ..
और आपके हिसाब से दुबारा भी मैंने खाना रिसीव किया .
बिलकुल गलत ..मेरे घर में लगे हुए cctv में सब कुछ रिकॉर्ड है

I ordered food with swiggy (Order id #[protected]), after an hour it showed order delivered but i did not receive the order. I called the delivery boy, at first he received the call but spoke nothing and i tried contacting him again but he did not say anything on the call. I was very frustrated, angry and tensed so i called him again from different and the same was repeated!
Having no option left i had to chat with the customer care executive named rithu who was very late in responding and also was not being able to solve my issue so i requested for a call back.
Swiggy customer care executive, sai called me and said that they could not do anything and that i should contact them again the next morning!! (Reference id 2909122).
This service from swiggy was very unsatisfactory and also it was an insult of mine infront of my gursts waiting for food who had to leave without eating anything!!! Kindly look into the matter and give me the best solution.

Hello,
I am Akhila Singa, I ordered food from a restaurant via swiggy on June 3rd amount of 365, and October 18th 8-50 PM amount of 209 made payment via Google pay. The money got deducted but the order wasn't placed. I need my refund.
Attaching Screen shots of the payments made, everyone facing the same issue with swiggy. Please don't encourage such a fraud app. Please help me to get get my amount back.
Thankyou

I had ordered food from a restaurant via swiggy on 28th october 2019, 9.15am.. Made payment via google pay. The money got deducted but the order wasn't placed. I need a refund.. Following is the msg i received from my bank.

Dear sbi upi user, ur a/cx2151 - debited by rs114.0 on 28oct19 ref no[protected]. Download yono @ www.yonosbi.com

Attaching a screenshot of the bank transaction message for reference.

Pls refund the amount asap. Thank you