Swiggy Complaints & Reviews

I ordered a pop meal through swiggy after that as it was showing 50mins for delivery i had to cancel the order. I talked with the customer care and they initiated the refund. The order number is #[protected]. Order date was 1st oct 2019. The payment was made through phonepe upi. Order value was rs.145. Usually, these refunds reflect instantly. But as the upi was down that day the transaction might be failed. I contacted the customer care...

Hi i am dr shravan alva from mangalore today morning i was in p v s signal) l (12:10pm) suddenly from behind a swiggy employee with his reckless driving on scooter no ka19ey6735 damaged my chevolet beat car. When he knew he was on signal y he had to be so restless nd try to overtake the cars nd he dint have manners to say sorry or ask about the situation. I require u to kindly take action on him. Or else i have to deal with it...

Please swiggy look into the matter
This afternoon i order a veg tripple noodles for lunch
They charged 185 as 165 for noodles and 25 delivery charges
The guy delivered the food from the restaurant which i ordered but aftrr opening the package i found an egg in it.
After that i tried contacting the swiggy they be like we give you 200rs coupon as token of apology...

These people are real scammers with legal titles, i have experienced many times the restaurant or their delivery agent will deliver item spilled or missing and all they will say is “we will take strong feedback” full of # people. They don’t even provide replacement or refund for missing or spilled item. Very rude staff they ask you to be professional over the chat or call but they don’t even have profession...

Worst cheating
I ordered from swiggy
Delivery boy rejected to deliver order
And 60% amount has reduced by swiggy
Complete cheating from swiggy
No contact no response
Order cancelled by swiggy and fine taken from me
Worst service and cheating
Msg from swiggy;your order #[protected] has been cancelled. A cancellation fee of rs. 68.0 will be charged....

On 29th september 2019 i ordered pizzas through swiggy. I made the payment through google pay. The amount got debited but the order was not placed.

On 30th september i got a message from swiggy stating refund of so n so amount has been initiated on your failed order because of delayed confirmation from payment gateways.

Its 5th of october, i still did not got my refund....

This has now happened twice on 2 consecutive days, oct. 3rd and 4th 2019.
My credit card was successfully charged each time but the received order screen did not show on both days.
I called mrs magpie - they asked for my order number which i could not provide! They confirmed that they had received my orders which were ultimately delivered on time.
Not good enough! Could not get updates about delivery time and had to call...

I ordered a milkshake from keventers through swiggy a month ago and the delivery boy came to me and took 400 rupees extra from me and left to get change from market but never showed up, i have been reporting this through emails, calls and chats but they just say we would contact you but never call i gave them proof that delivery boy is not responding to my call but nothing is resolved i'm very angry with their behaviour and lack of customer...

Sir mai gorakh nath swiggy de id[protected] hai sir problem ye hai maine august to september tak 14 cancel hua tha. Jo ki maine order (Hub) me sumbit krne ke bad bhi mere floating cash me 1206 rs. Add kr diya hai jab mai fleet manager se iske bare me bataya to manager bola jyada order cancelled ho ke karan aisa hua hai. Jo bhi order related issues tha sub fm ko suchit krta tha....

I had ordered cake n paid through Paytm n my order was forcefully cancelled inspite of me selecting d right address dey claim n I hv d proof I hv d screenshot of d receipt tat I selected d right address n dey claim tat I selected d wrong address n hv applied cancellation charges which m not liable for and d customer support service and the chat team is of no use they just keep giving assurances that they would pass on the feedback to the...

To,
The CEO,
Swiggy, India
@swiggy_in

Through this mail, we are here to mention how pathetic it is when it comes to Swiggy.
This is in regards with a complaint mail regarding SWIGGY Pathetic Food & Customer services. Swiggy has started a new service.It's called 'cancelling orders on their own on behalf of their customers'.We are mailing two complaints about the Delivery Executive...

ON september 9th I have ordered food from the swiggy. Food delivery person delivered somewhere. Immediately i have chat with customer care to refund the amount. He also confirm the wrong delivery and initiated my refund request. But till now I am not getting refund, Now the customer care support people replying on chat like this is the old order we can't refund. Then i chat with senior person on September 27th he said you will receive refund...

We Ordered 26 minutes ago 1 Cheese Mayo Fries x 1----100rs
2 Aloo Tikka Burger x 2---80rs
but we received only one parcel of aloo tikka 2 burgers, when we called that VJ Cafe then they told us we packed your both orders and gave it to that person. We have screenshot of SWIGGY Order. Our Order no- Order #[protected] 06:30 PM 2 Items197rs, what about the money that we paid for the cheese mayo fries?? It's a FRAUD by your Employees....

Today i booked an order with swiggy (Order #[protected]) and specified the address on which they had delivered a couple of times in the past. I was advised a delivery within 33 minutes. However, after 1 hour i got a call from swiggy's delivery partner informing me that he was at a wrong location. When i tried to give him directions, he asked me to come to his location and collect the parcel. When i requested him to deliver at the address...

For swiggy order number #[protected] i have ordered some food from swiggy hoping that food will be delivered to me and i will be able to eat my food with delight but what happened that delivery boy named yadav threatened me and asked me to come somewhere in the city for which his motive might be physically assault me for reason i have not provided him exact gps location and told him that i will not cancel my order. However my written address...

Unable to download order-[protected] invoice.
When downloaded, it is showing black page. Requested to contact customer care. I have contacted cc through email and chat but no solution. They have given 48hrs resolution time. Time has passed over 6days but no progress. I followed up their swiggy support email, but still they are unanswerable to my issue....

I ordered food at a restaurant using swiggy and paid through online. The food was totally spolied and bad odour coming from that. I need any immediate solution for this issue. If someone ate that food, they will surely get into sick. This is the way they serve a customer? Definitely swiggy should pay for this issue. Have you think customer as a # for eating a spoiled food. Would you pay for the treatment if they get hospitalized....

I payed for the order through swiggy on 1st october 2019 and the amount got deducted from my bank account but the order didnt got confirmed and i ordered again and paid on delivery please go through the issue and fix it soon
I m also attaching the receipt of my payment for the proof
Hope u will solve the issue on time.
Thank you....

I ordered food from swiggy from priyadarshini grand hotel. Order number #[protected]. The delivery boy called started scolding i don’t know the address, if you want you only come here like this that he scolded. First teach your delivery boy some culture. That is there duty search the address. If they can’t find they should call and ask us. You people aren’t supposed to talk like that. His name is naveen kumar b. We have other options...

I order from swiggy on 26 sep 2019 amount of 99 rs order. But his restaurant partner gave me wrong food. I complaint and want to refund. They told me refund is in processing and show in your account with in 24 - 48 hours but i wait for above 48 hours but till 30 sept 2019 refund not show in my account. I chat with swiggy customer service and ask the status they told me refund already credit on 26 sep 2019 with refund id 21529903. I show they...