Swiggy Complaints & Reviews

Address: 110009

I ordered food from wah ji wah, stale and bad quality food was delivered to me from some local store.
Food is of very low quality. When ireconfirmedfrom the restaurant, they refused any order from such item.
When i called customer care for help, they issued 50% refund and refused any further help. Behaved very rudely and were not at all supportive.
Never gonna order from swiggy again.

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I am a regular customer to swiggy, this is the most embarassing situation i have faced with swiggy delivery agent, my hotel room was 209, but the hotel premises stars from 4th floor, so for that hotel their room number starts like 101 and 2nd floor they will start series with 201, delivery boy has a problem with that and he was bad mouthing me very badly, he was threatening me, he created a scene here at the hotel, pls look after that.
Order no: #[protected]

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Address: 560103

We ordered dhaniya chicken masala but we got something else and it was stinking

It occurred on: 20/12/2019

Need refund worth rs 249, one item wasted and money worht that amount.

I look forward to your prompt response on this matter as swiggy support is not helping us

Swiggy has stopped addressing customer issues over chat and do not resolve issues over email as well. This is really cheating and frustrating the customers

Dec 21, 2019

Updated by L.K. lal Order ID [protected]

this is in regards to my feedback where I dont like your service or app. For items missing in the order Swiggy is not willing to compensate. I will be recommending everyone to uninstall your app and move to a different vendor and have a consumer court complaint filed.

There are humans but just bots to give same repeated response. Swigy has stopped addressing customer issues. Food items are missing but they are least bothered to compensate and just respond with a cold 'sorry"

Order ID [protected]. ( Dhaniya chicken was not there (worth rs249) and what they sent was stinking and we had to throw away the order

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Address: Chennai, Tamil Nadu

Dear all,

I ordered an item for two products but i received only one product and raised the complaint regarding for this refund they simply saying sorry for inconvenience caused we can't provide the refund unfortunately.

Customer satisfaction is important for us.

They are responding like that for every mail.

I called through call support and talk to supervisor they also responded like that dedicated team already replied to your mail you can't do more than that.

Thanks for contacting us.

I am super user for swiggy (Prime customer)

Snapshot for your reference.

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Address: Gautam Buddh Nagar, Uttar Pradesh

On december 12, i ordered food from swiggy and in some minutes it showed that items are not available in that restaurant by which they cancelled my order and notified me that refund initiated and will be credited in 4-5 days.

Second order got cancelled from swiggy on 13 december, in which delivery boy was not reachable till 1 hour by which they canclled my order and same as earlier order they notified me amount refund initiated it will be credited in your source account in 4-5 days.
It has been 6 days for both of my orders and i haven't got any of my refunded amount. Please help.
Both orders id mentioned below.
[protected]
[protected]

Jan 25, 2020

Complaint marked as Resolved

Verified Support

Dec 20, 2019

Swiggy Customer Care's response Hello Shadab, we're disappointed to have let you down like this. We see that you already reached out to us through Social Media for this and we've sent you an email to your registered email ID with the refund details. Hope this is resolved to your satisfaction. Feel free to get back to us for any further assistance, if required.

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Address: 560103

I order food from swiggy regularly and recently their customer service has become very poor. I am being blocked from chatting from customer care and even when uncooked bad quality food is delivered to me, they say they cant give any compensation. The company is doing very poor in customer service and altogether poor in everything. The delivery guys are being lethargic at night, one delivery guy told me he is # and will go pick up the order later and the tea i got delivered that time was cold. But no compensation given to me. Is it my fault for getting bad quality food? I hate swiggy now.

Dec 19, 2019

Updated by Jagadeesh Pandiaraj Swiggy sucks, it should compensate for bad cases or shut the company down and go away. This kind of cheating customers by providing bad service is unacceptable.

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Address: LAJPAT NAGAR 2 Vinobapuri 84 3rd Floor, New Delhi, Delhi, 110024

Your delivery boy had a very bad service as he can't get change and then he told and give me his number and now when I am trying to call he is not picking u what the hell is this I want my money the order was about 149 rupees I gave him 500 and he told that he will gave me change another time when he came to any deliveries near my house but till now he hasn't came and he is not picking up my call I want my money back.his name is staydev and his number is [protected].

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Address: Dhake Colony, JP Road, Andheri W,, Mumbai - 400058., Mumbai City, Maharashtra, 400058

I ordered tandoori schezwan chicken from a restaurant in mumbai, in the swiggy app the amt showed was rs 452 at the time of placing order. However when the order arrived the bill was of rs. 492. Which i refused to pay. How come while ordering the amt was different and on arrival the deliverycharges were applied. As a result swiggy has charged fine of 246 rs for what??? Uninstalled this app never ordering again. Resolve this issue at the earliest.

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Incorrect order [protected]
I have placed an order of veg combo and they delivered me a non veg combo

After contacting the hotel they said swiggy will take the responsibility... Swiggy team is not even replacing and nor providing any refund

Why should i take a 75 rs coupon when my whole money got wasted becoz of their wrong order.. How shameless can the senior executives be to disconnect the call

Cheaters

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Address: Mumbai City, Maharashtra

Hi,
I have cancelled an order on november 17th 2019,
Oder number is given above.
I have had a chat with a person named ranjana.
The refund of ₹316 has not yet been received by me.
Kindly help me out.
Please send me the utr if the payment has already being done.

Thanks & regards,
Akarsh panickar.

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Address: 560017

I had ordered food from one of the restaurants in swiggy and it turned out to be spoilt. I have been refunded money before but this particular time the amount was not refunded. Even after raising many complaints the issue wasn't registred and the agents were very rude in terms of providing a solution.
The escalation team also sent the same complaint saying that they can't refund the amount. We work day and night and when we order food for once the response we get is that they cannot refund the amount. It's our hard earned money and they should be refunding the money without hesitation

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Jagadeesh Pandiaraj

from Delhi, Delhi

Dec 19, 2019

Same happened for me too. Seems like swiggy is not going to last long in the business triggering this much hate in regular customers like us.

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Address: 122002

I have recently ordered 4 cupcakes from a know restaurant bakingo. So i faced this spillage and packaging issue mainly and due to which all of my cupcakes got spoiled. Firstly i requested swiggy's chat support to solve the issue which they denied to do and have asked me to share an email to them. Meanwhile they promised that i will get a call from their support team. After sharing that email what i received was sorry for the inconvenience caused we have noted your feedback for future purpose and will make sure from future. They didn't shared it's refund not even their replacement nor arranged a telephonic conversation with their senior. On requesting for the same they just had one twisted and repeated line that they have forwarded my feedback to their team and will ensure from future onwards about the same.

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Jagadeesh Pandiaraj

from Delhi, Delhi

Dec 19, 2019

Let us all stop using swiggy. They are doing the same to me too. Spread to as many friends as you can and tell them not to use swiggy

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Swiggy Customer Care's response, Dec 20, 2019

Verified Support

Hey Jagadeesh, we're sorry for any unpleasant experience. Kindly drop us an email at [email protected] with your elaborated concern or issues and suggestions so that we may look into this & take necessary action to serve you as per your expectations.

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I ordered at 9 pm on 18-12-19 on swiggy. i payed online.but i didn't receive any order.firstly they do not receive any call and if they receive then they do not reply properly.
They always say that they will refund money.my question is that we people always suffer because of their unprofessional behaviour.i m a doctor, i was so hungry that time.
Swiggy do not compansate this any time.

Dec 18, 2019

Updated by dr manisha garg I ordered at 9 pm on 18-12-19 on swiggy. i payed online.but i didn't receive any order.firstly they do not receive any call and if they receive then they do not reply properly.
They always say that they will refund money.my question is that we people always suffer because of their unprofessional behaviour.i m a doctor, i was so hungry that time.
Swiggy do not compansate this any time.

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Address: Near sri chaitanya medical college, Nizampet, Rangareddy, Andhra Pradesh, 500073

My husband has ordered a food from kuwait from contact [protected]. We didnt receive any food and marked food as delivered and our money got deducted...
Swiggy person contact : [protected]
Actually my husband was happened to give a surprise to me... But went in vain... So reckless these swiggy person... Atleast he could have cancelled the order... But instead of cancelling the order he marked it delivered.

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Address: 400065

I ordered delivery online using Swiggy. The order number was [protected]. The amount was prepaid and while the order was delivered, one of the items was missing. I complained to the customer care but they refuse to compensate me for the missing item and they say they won’t replace that item either.

This is just one of the many issues I face while using Swiggy. Most often, orders aren’t delivered at all.

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Jagadeesh Pandiaraj

from Delhi, Delhi

Dec 19, 2019

They did the same to me, lets stop using swiggy. These ### should close the company and go away

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Swiggy Customer Care's response, Dec 20, 2019

Verified Support

Hey Jagadeesh, we're sorry for the inconvenience caused. It's imperative for us to sort anything and everything that doesn't give our patrons the experiences that they deserve. Kindly drop us an email at [email protected] regarding the issue along with the relevant details, and we'll work on fixing the issue ASAP.

Swiggy Customer Care's response, Dec 20, 2019

Verified Support

Hey Jagadeesh, we're sorry for the inconvenience caused. It's imperative for us to sort anything and everything that doesn't give our patrons the experiences that they deserve. Kindly drop us an email at [email protected] regarding the issue along with the relevant details, and we'll work on fixing the issue ASAP.

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Address: Mumbai City, Maharashtra, 400065

I ordered some food online for delivery and paid through debit card. However their delivery executive refused to come and canceled order from his side. And now Swiggy refuses to return the paid amount as well. Their customer care service simply keeps repeating that they cannot process a refund without giving any reason as to why not.

The order was placed on 16/12/2019 for amount of Rs 643.00 and the order number was [protected].

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Address: 9880164952, 560075

Need to bring to your concern that one of your delivery boy dated 17th, december, 2019 around 10.00 pm on cmh road in a hurry to delivery bumped his bike to my son`s bike in a wrong full manner causing him serious injuries on his right feet middle finger, fractured and skipped the place instantly not bothered to check what happened to the victim.
Not only with the above instance, i personally faced many situations where they are hunger to make earnings they violate the traffic rules causing other co-riders in deep difficultly.
I request the management please brief the delivery boys before they turn killer on the road.

Jan 25, 2020

Complaint marked as Resolved

Verified Support

Dec 20, 2019

Swiggy Customer Care's response Hey August, that sure sounds frustrating and we are sorry to have put you through such a situation. We would like to make amends and request you to kindly share the order ID or your registered details at [protected]@swiggy.in and we will do what it takes to turn this around!

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Address: 400614

On 17 december 2019, i ordered a subway meal on swiggy at 7:58 pm. I have complete order details if required. The service and quality of food were extremely disappointing and shocking. After delaying the delivery by almost one and a half hours, i received extremely soggy and cold food. I was given the excuse of there being a rush, but being a tuesday evening in navi mumbai, one could only imagine about the same. This has been a case with swiggy for a very long time and is not the first time. When demanded a reason and compensation (Considering the food and service was horrible), only a short "we apologize" was received. If swiggy is not capable of delivering orders in a proper state on time, please don't accept them. Compensation demanded.

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Address: 4, Waman Tukaram Patil Marg, Shivneri Nagar, Govandi East, Mumbai, Maharashtra 400088, India, Mumbai City, Maharashtra, 400088

I had ordered a cake from bliss chembur on sat, dec 14, 2019, order no. #[protected] and it was delivered by nitesh kumar in an inproper state, where my cake was bought by him on a bi-cycle and this is so unprofessional of him. Adding on to this he kept my cake in his bag-pack vertically because of which my cake was mashed forom one side. With reference to my conversation with an employee at swiggy, i am expected to receive a refund of rs. 415, for the cake ordered. Hope you do the needful.

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Address: 600017

1. I placed an order for dinner on 27 nov 19 with tadka dhaba in pundcherry. The order failed but the amount of rs 898/- was deducted from my account.

2. I contacted swiggy immediately through chat and was assured that the refund would be made in 4-7 working days.

3. I contacted again on 09 dec 19. I was again assured of the refund in 4-7 working days.

4. I contacted again on 11 dec and 17 dec 19 and have received the same machine like responses. They have standard answers and claim to initiate refunds every time with no fruitful result.

5. It seems swiggy is surviving on the "interests" earned from these failed orders. It is pathetic to say the least.

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 150

stale bad quality food delivered

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delivery boy was bad mouthing me

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bad quality food | need refund

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product not delivered amount debited

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refund status for two orders

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delivered uncooked bad quality food but refused to give any refund

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no change given

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food delivered, inflated charges on order by swiggy.

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incorrect order 59845102636

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refund not done yet

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no refund provided for spoiled food

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product packaging and spillage issue not resolved

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not receiving food

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food didn't delivered

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missing food items from swiggy

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payment not refunded for my order

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swiggy delivery boy in bangalore - require counselling.

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delivered food quality

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delivery process of my cake

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non refund of failed order

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