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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 157

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S
Sankheakshay1990
from Mumbai, Maharashtra
Sep 29, 2019
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Address: Mumbai City, Maharashtra, 400068

This is the issue related my refund which was not done from you within business 4-7 days post order issue raised on[protected].

Your executive told they not find any refund related to subject order which is official mail from you.

Here i am attaching screenshot of chat history done with your customer support executive.

Kindly resolve this issue on priority & do my refund immediately.
+10 photos
In Swiggy my order was [protected]. food was very bad for health
Delivery boy came with order after 1 hour 20min. Pizza returned to delivery boy. I need a fresh pizza. [protected] ordered by this mobile no. On swiggy online.
I ordered food around 2 o clock and I got a call from your delivery boy that he will charge extra than the bill amount i.e Rs. 20 is it okay to pay extra amount as he says that the food rate has increased than the amount mentioned in the bill. Please reply??
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    Dkl.0821
    from Mumbai, Maharashtra
    Sep 29, 2019
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    Address: Bangalore North, Karnataka, 560042
    Website: Swiggy.com

    Team of 55 were starving because of restaurant and swiggy's negligence.
    This order was place at 12.35pm and 46mins was the delivery time. Order was delivered late at
    Had to get help from swiggy and started chatting with "pritam". This was the most impolite behavior from the executive and had some predefined texts all the time when the questions were asked. Finally the chat was closed without resolving and giving any solution for the delay.
    The compensation for the delay is least bothered here. If it was restaurant fault, penalize them and compensate the customers with benefits.

    I would want a compensation as the order was for my team of 55members who were starving for this negligence

    Regards,
    Dinesh kumar
    [protected]
    Nov 4, 2019
    Complaint marked as Resolved 
    Verified Support
    Oct 03, 2019
    Swiggy Customer Care's response
    Hey Dinesh, we truly apologize for the below-par experience you've had, Praveen. We understand how much of an inconvenience this has been for you. We'll be reaching out to you via call. For further issues please write to us at [protected]@swiggy.in, so that we may look into it & have it fixed at the earliest.
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      Pronita Ganguly
      from Mumbai, Maharashtra
      Sep 29, 2019
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      Address: Sector 66, Gautam Buddh Nagar, Uttar Pradesh, 201301

      I received the wrong order as i asked for sandwiches and they have provided me hamburger type pav which i don't even like. I asked to replace it but they said they won't be able to exchange and can't get my order delivery. It's really ridiculous. You are serving your customer with their own desired food but here i see you want to feed them by your own choice and take the whole amount. Why you # people running this company when you cannot satisfy your customers. Its customer's wish to order whatever they like not whatever you wanna like. I need my order by today itself, otherwise, i know very well how to make your company shut down. I was hungry so i was bound to place an order so at least i can have my sandwiches with exclusive discount where i need to pay rs.27/- only. I was very happy to get such offer but you people ruined it like anything and your customer care service is worst totally. Rather than apologies, i was asking for the solution to fix it. She said can't do anything. Tumhare baap ke paiso se nai khaa rahe h. Rs.1/- invested in your company means a lot where we can't have our own choice food. Band kr lo apni dukhan. Worst service and company ever seen. Tum logo se toh aacha zomato h atleast they realise their mistake and compensate to the customers as per their fault so that the customer can again place an order with them and make them happy.
      +4 photos
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        Roree
        from Noida, Uttar Pradesh
        Sep 28, 2019
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        Tried to place an order on swiggy but despite my money deducted from freecharge account and transaction shown successful swiggy denied to receive
        the payment hence no order placed both of them are not trustworthy and reliable freecharge has no realtime customer service so despite of paying money I didn't get my food what I have paid for shame on you swiggy and freecharge
        +3 photos
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          Gurpreet Singh Taneja
          from Ahmedabad, Gujarat
          Sep 28, 2019
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          Address: Ludhiana, Punjab, 141010

          Hello sir my i have resign from swiggy after doing work for 2weeks on tuesday on 24th my de id was 882041 nd i havnt got fully payout i jst got only earnings which was showing... Mne missing payout was the 500rs security deduction which i hvnt got credit nd another the one complaint which the bymistake transction of floating cash of rs110 to another id 882042 on sun ths also i hve not got bck credit in mne account... So please a humble request to please credit mne fully payout
          Sep 28, 2019
          Updated by Gurpreet Singh Taneja
          Ok
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            A.S. Vishal
            from Bengaluru, Karnataka
            Sep 28, 2019
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            I had placed and order on september 13 2019, and the order wasn't placed but the amount got debited from my account. After contacting the company through their app several times (4 times) i was told that it will take 2 days and then it increased to 10 days. It has been 15 days and i still haven't received my refund and i was asked to contact the bank, which i did and the amount was not debited. All i am getting through their app is their apology and how sorry they feel and that my concern will be raised to the higher authorities. I was told i would be contacted and i haven't been contacted even once. I am not being given any relevant information about the query that i raised.
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              J
              Jevita
              from Bengaluru, Karnataka
              Sep 28, 2019
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              Address: 560087

              I had ordered 4 items from anjapar resturant blore and i receive call from swiggy customer care saying delivery boy slipped and curd rice got spoiled, can we deliver remaining items and we will assure to deliver curd rice in 40 minutes and as a apology we will credit 130 as a sorry coupon code to your account for the inconvenience caused. I waited patiently for 40 minutes then i spoke to chat person and they told delivery boy will come in few minutes. After an hour again i chat asking for delivery information and they say me saying sorry we will refund that money. I have not received my food first place and then fake promises from swiggy to loot customers money. I again chat with them after 4 days asking status and they say sorry cant help as its more than 2 days.
              +1 photos
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                A
                Abhi0903
                from Chennai, Tamil Nadu
                Sep 28, 2019
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                Address: Chennai, Tamil Nadu, 600113

                Dear sir, i had placed my order on dominos through swiggy on 27th september 2019. The order was shown as accepted by dominos in the swiggy app and i paid an upfront amount to swiggy for the order. The tracking of the order wasn’t available on swiggy as they said dominos will make the delivery. But when i tried to track dominos order through their app, it didn’t open. I tried contacting the local outlet of dominos and it didn’t get through. I tried contacting dominos toll free number spoke to two executives and they assured since the order is non traceable and it had been more than 1 hour, the order is cancelled as i had requested. But, even now there has been no confirmation of my payment reimbursement from swiggy and in fact swiggy isn’t helping me in any way towards assuring the reimbursement.in fact in my order cart at swiggy it says the item is delivered, whereas it wasn’t. Please help me get the money back
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                  Anshul Kashyap
                  from Sonipat, Haryana
                  Sep 27, 2019
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                  Address: Flat No. 298 E2 Vasant Kunj, New Delhi, Delhi, 110070

                  I have ordered from swiggy amount was 143 in total... I used my sbi account... Money was deducted from my bank but the order didn't placed.. I raised a complaint in swiggy about the same but they said it is a payment getaway failure.. You will receive your money in 5-7 days... Its been more than a week but i did not receive anything from swiggy... Please someone help me with this.
                  +2 photos
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                    Gourav1993
                    Sep 27, 2019
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                    Address: Bangalore, Karnataka

                    I had placed an order on monday, sep 23rd (Order #[protected]) with swiggy. Due to issues on their restaurant end the order had to be cancelled but the payment had already been made. They didnt have the decency to update me about their issue a. I waited for an agent to appear online to chat but that took time and then i received a phone call (From the driver) and i was told the order will be cancelled and i will get my money (I paid rs 119) in 2-3 days. It has been more 4 days and i didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat after waiting for hours and was told in the morning that i will get my refund by today. I still havent received it. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst.
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                      aditya shanbhog
                      from Mumbai, Maharashtra
                      Sep 26, 2019
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                      Address: Kheda, Gujarat

                      Order id [protected]
                      I received my order after almost 50 minutes.
                      The delivery boy said our address was out of his range that it was showing him. But we have given our full address properly. He kept us waiting for almost 15 minutes and said he was not getting conformation from swiggy company. And the food was not even sealed.
                      How can we guarantee our food quality and quantity. Our food was also got cold.
                      Is this the way u provide the facilities to customer.
                      Very disappointed with the services of your (Swiggy).
                      Hope you can improve your services.
                      And will be happy if you can help us from the problem we faced today.
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                        S
                        sukshma subbaiah
                        from Bengaluru, Karnataka
                        Sep 26, 2019
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                        Address: 560094

                        Ordered food from swiggy... Delivery guy cald n tld me he cnt come near ma place, other guy vl deliver it. Cald cx serv rep lied to me dat fud vl b n 2-3 mins, nbdy came, ordr was canceled, they tuk 2k dnt pay me bk, cld anthr cc rep, he was soo rude, gave false info n discnctd my cal saying he cnt help, his name is sunit, d reps giv diff ans n lie
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                          A
                          abhijitvhatkar
                          from Pune, Maharashtra
                          Sep 26, 2019
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                          Address: Kamal hiritage society,Tapodham , warje, Pune, Maharashtra

                          I place my order at 10:26 still i don’t get my order the delivery boy laying to me and company also about road blocks, their is no any road blockage in my area, i am hungry from last 1:30 hrs. And exicative and chat team not calling me. I am investing my time and money in swiggy their is no any resolution or replacement for my order. This is very unprofessional work happen here. I am going in to consumer court to report this issue on 26 of sept. Literally your doing fraud with customer i have all call records or screen shots from evidence purpose. I will sue you in consumer court.
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                            Shaktipalsinghdeora
                            from Delhi, Delhi
                            Sep 25, 2019
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                            Address: New Delhi, Delhi, 110070

                            Hello my name is shaktipal and i am a regular swiggy customer, i am a super customer to them
                            Today when i ordered from ccd they said it will deliver in half an hour and they it took almost 2 hours still the guy is roaming somewhere else, he stopped picking my phone
                            They are making me fool both swiggy customer excecutive as well as the delivery excecutive they just hanging up
                            +1 photos
                            Dear Sir,

                            We'd like to look into this. Please mail your contact number at [protected]@cafecoffeeday.com for us to investigate this further.

                            Regards,
                            Team Cafe Coffee Day
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                              preet81
                              from Mumbai, Maharashtra
                              Sep 25, 2019
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                              Address: Thane, Maharashtra

                              I have ordered in mumbai from naturals icecream on the 5th of september. My amount got debited from my account via the card payment but the order was not placed.
                              I do not have any order id but i have the screenshot of the payment debited from my account of rs.335/-
                              I have contacted the customer care a lot many times but couldnt get my money back after their claims.
                              +2 photos
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                                sumit29081988
                                from Nashik, Maharashtra
                                Sep 25, 2019
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                                Address: Vishal Nagar ,Pimple Nilakh,Pune, 411027

                                Hi
                                I have raised an order with dominos pizza pimple nilakh pune and order number was 151
                                This order was never delivered nor did swiggy or dominos took the pain for confirming the order status
                                Swiggy said it's with dominos and contact dominos
                                Dominos gave a number which is diverted to other number and other number is not reachable

                                Later when i was talking to swiggy customer support, they said we are checking and said it's in progress of preparation and later within few seconds said its delivered
                                I told them it's not delivered and then another service representative said it's in progress of preparation

                                So, being delivery partners swiggy and dominos should take customer seriously and look into the matter when customer complaints
                                +1 photos
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                                  Dr. Hemant Gajendra
                                  from Delhi, Delhi
                                  Sep 25, 2019
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                                  Address: Gautam nagar, New Delhi, Delhi, 110049

                                  I had ordered a paneer biryani from lunchbox, hauz khas, new delhi and i received pabeer biryani mixed with pieces of bone and meat inside. As it was paneer above and meat was not visible inside we started eating only to see later that there was pieces of bone and meat inside. Me and my friend both are vegetarians and this is totally against our religious sentiments. This is gross negligence by the restaurant and i'll be filing a case in consumer forum for this.
                                  This is not at all acceptable.
                                  +3 photos
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                                    pradeep11283
                                    from Patiala, Punjab
                                    Sep 27, 2019
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                                    Address: SANATHNAGAR, Hyderabad, Andhra Pradesh, 500018

                                    Money deducted and food not delivered. No prpoer response from thier call centre. they are very least bothered about customers. Swiggy delivery executive taken the food and he taken to his home, and all this told by Swiggy customer care. Myself and my family had to be fast due to this. 5 times I spoken to customer cars executives and two Managers (Rachana& some other one). They told me that it will get delivered. They are literally played with me and my family.
                                    Sep 27, 2019
                                    Updated by pradeep11283
                                    Update compliant - SWIGGY - FRAUD
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                                      Vikram Singh Ghelot
                                      from Gurgaon, Haryana
                                      Sep 24, 2019
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110032

                                      Hello team

                                      #[protected] this is the order number and this is the second time i have received the email regarding the order which i did not place, i would request please stop sending the food to the address (Rzg548 rajnagar part 2, block f, raj nagar
                                      Extension, raj nagar, new delhi, delhi 110077,
                                      India) it is not my address and i m not related to this address. If i receive one more email saying that this was the address i ordered the food then i have to go consumer court as this is the personal information which someone has been using without my consent. I would request you to take appropriate action towards it.

                                      Thank you
                                      Oct 29, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Sep 26, 2019
                                      Swiggy Customer Care's response
                                      Hi there, we feel disheartened to hear about this issue. Please reach out to with your registered phone number or email address via [protected]@swiggy.in so we can assist you with this issue & resolve this at the earliest.
                                      Ordered for veg biryani from Meal Boys restaurant from swiggy. They just gave the chicken biryani rice without chicken pieces. But they forgot to remove one small piece from it. Unfortunately, I got that. Iam a eggterian. When I complained the same with swiggy. They are not even bothered about their customer feelings.
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                                        A
                                        aryanstar99
                                        from Mumbai, Maharashtra
                                        Sep 24, 2019
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                                        Address: 812001

                                        I am complaining against swiggy for two of my orders. On my two orders swiggy looted and sent me very low quality food. With that i have been suffering illness after having the same.
                                        For this when i contacted swiggy they refused to pay any compensation instead they are challenging to leave and misbehaved.
                                        For the same i need a compensation of atleast rs.500 for mentally harashing me and for physical disturbance caused...
                                        1. Order id - [protected] on 13th sept 2019
                                        2. Order id - [protected] on 24th sept 2019
                                        Mobile no - [protected]
                                        Email - karanmzms.[protected]@gmail.com
                                        My order was damaged it was first order they said no refund for first order they rip my 400 i orders biscuits but it was. Totally destroyed
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