Swiggy Complaints & Reviews

I tried to place an order amounting to 455 inr on the 27th of september, 2019 through swiggy app twice. The transaction failed twice but the amount was debited both times from my account. I have tried contacting the merchant several times after that but every time they say the same thing that the money will get auto credited back to my account and that they never received the amount as the transaction failed twice. I even tried contacting the bank and they replied that the money is not reflecting at their end. It has been 20 days now and there is no sign of the refund although according to the merchant it should have taken place in 4 to 7 business days.

What should i do now? How will i get my money back? Please help me out of this predicament.

I ordered the food from SWIGGY on 01st OCT but due to connectivity issue the transaction got failed & I didn't received the order from SWIGGY but the balance got deducted from my account via Google pay UPI.

I raised to SWIGGY team & they said that your balance will get refund within 24-48 hours but yet not received, I have taken multiple follow-up with team & everytime they confirmed that we have initiated the payment request & same will get received within 24 hours.

I have given them multiple reminders on Swiggy Chat but not received the resolution.

Amount :- Rs 75/-
Date :- 1st Oct-19
Order from :- Swiggy
Outlet name :- Nazim Kathi Roll.
Payment mode :- GooglePay

I have chats details as well, attached the same for reference.

Please help against this harassment.

Respected sir/madam! I have a ordered food from swiggy by online at the date of september29'19; and i have paid order amount through net-banking; but it showed like "your payment for order #[protected] was not completed; if any amount debited from bank will get refunded within 5-7 days: but still now i didn't get any refunded amount from the swiggy eventhough i had complainted on complaint blog of swiggy: plz kindly solvethe issue and refund my amount rs175/-

I have ordered from noddle heights using swiggy on 16th october and when the order arrived i opened and found that one food item is replaced by another. I couldn't tell the delivery boy because the food was packed and i couldn't see. The food item was supposed to be red sauce pasta but they sent me white sauce pasta. I had to eat it because i don't want to waste it. Please make sure that it will never happen again not only to me but for others as well.

The estimated time of delivery showed 30 minutes and the order was delivered in 7 minutes so there was no one to take the order. The company cancelled the order and charged me cancellation fee. What sort of fraud is this. I was home in exactly 2 (Minutes from placing yeh order. But in mean time the delivery was cancelled by the team. I asked to speak with the call center superior and give a justification as to how and what is the time management. If you are delivering in 7 minutes against estimated time of 30. What sort of time management is that. I need my amount to be refebuded to me and not be charged in next order.

I ordered food from swiggy. The restaurant got closed. The money i have paid didnt come till now. I talked with the customer service and the said it'll be in my account within 4- 7 days. Its been 16 days since 30 september. The money hasnt come yet. I tried a lot of times to talk with them. They are again saying the same thing. I even went to the swiggy office. They said they cant do anything about it. The bank also have no information about any refund till now.

Hi i ordered from swiggy & i got no seal item delivered to me. I had shared pics with their support but they also agree that i have received no seal order but they are not giving refund for no seal order item as it violate food safety concern for my order. Kindly take strict action against swiggy. My order details:

Prince ki rasoi
Ramada hotel
Home
515/3, prem nagar, sector 13, gurugram, haryana 122001, india
Delivered on tue, oct 15, 11:14 pm
By vindhyawasini mishra
2 items
Afghani chicken x 1
Half
180
Plain tandoor roti x 3
18
Item total
198.00
Gst
9.90
Delivery charges
Free
Discount applied (Swiggy30)
-59.40
Bill total
Paid via paytm
149

Swiggy service is getting bad to worse. For bad quality food there is no way to give feedback specifically on the app in my phone. Earlier swiggy had the option to chat and give feedback but recently there were too many issues and everytime i raised a chat request to give feedback. Therefore swiggy deliberately removed the chat option only for my app. My friends also use swiggy and they have the chat option. This option is removed only for me so that they can avoid any further complaints from me. They cheated with their promise to delivering good food. And moreover i cannot even give feedback now. They are not ready to solve the problem as well.

Swiggy employee has been behaving very unprofessionally and in a bad way. Since the last weeks i have open new fast food center in nathdawra and i want to join swiggy as purpose i called to swiggy employee he said to me i will come tomorrow but he didn't come last 10 days i called continuously but he said i will come and finally he said today i have no time very pathetic service by swiggy employee
I want work with swiggy but this kind of employee blur on swiggy and any company

Swiggy is using fraud and deception on gullible customers and I want to expose the unethical and unscrupulous practises being carried out by this company.

When someone makes a new account or signs up for the first time they are awarded with 5 coupons that they can use for their next five orders where they would get 50% off. This is the advertised scheme. But the reality is completely different.

Once you sign up these five coupons automatically disappear and you would not even see them anywhere in your app or in the list of other coupons. And magically enough there you would see a new coupon, something like "ENJOY60" which promises to give you some discount but it is for one time use only and for new customers.

But what you don't know is that the moment you use it (which actually acts like a bait) you lose your right over the other five coupons that you are entitled to and which you got from Swiggy after signing up for their service. Interestingly there are no terms and conditions as such but all this misdirection and fraud is happening in the open for everyone to see.

When I pointed this out to the customer support team then as expected they played outright dumb and kept on repeating the annoying system responses in the hope that they'll just force me to stop questioning them on the fraud and cheating they are committing on a daily basis. After wasting hours I requested to escalate my issue to someone higher in command and after ten minutes or so it was connected to the Senior Specialist team of Swiggy.

I was connected to Sasnath Varma and little did I realize that I was talking to some deranged sociopath because the way he was repeating same things over and over and constantly harassing me in the company's own chat service is totally took a toll on me. He evaded all my questions relating to the aforementioned policy and spoke in a condescending and intimidating tone and I felt like I was being threatened. I have suspicion that he has some criminal records and that Swiggy is employing uneducated people who have questionable records into their service to save on company's expenditures. It appeared that he was really enjoying my frustration and was annoying me on purpose for some unknown motive. His responses were rude and jeering. I cannot think of a more excruciating experience than this one.

I am going to take action against this criminal Sasnath Varma myself if Swiggy doesn't do it on its own accord and volition.

Swiggy has been behaving very unprofessionally and in a bad way. Since the last few weeks i have had the following failed orders which their own customer care service guys have accepted and they have just been showing lolly pops that they will refund the amount in 5-7 working days. Till date not done and now after one month, easily the customer care representative states that they do not have the details of these orders in their systems and hence finding it difficult to initiate the refund. I have an impression there are more easier and braver ways of looting people. The order numbers are (Though i do not expect anything positive even after this complaint) [protected] (Rs 250), [protected] (Rs 250), [protected] (Rs 102), [protected] (Rs 126) and [protected] (Rs 365) and strange is that they themselves have acknowledged /accepted that this amount has to be credited and till date nothing has been done inspite of a lapse of three weeks. The screen shot of the conversation of them accepting that these purchases have been done is attached along with

Yesterday i ordered 2 chicken rolls both were sticky plus there was no chicken in them, paneer roll was oily and the main thing chicken breast which was all stale infact my friend got sick after that meal that was surely made with stale chicken things got worse when i talked to swiggy help team and they say that "we'll sure pass your valuable feedback" i mean for last 2 days i am getting worst food of my life and last night that was horrible experience with swiggy. So now i think i ought to have my money right back in my account.

I have ordered full kebab and paid.
But i have received only half kebab.
I took pic of that and continuously mailing swiggy and inturn they do only apologise.
I requested to contact the restaurant and refund back my money but they never ready to do.
This can be a fraud one also either by restaurant/ swiggy because swiggy also not taking action.
Kindly check my case and revert back either through call, mail if call was not attended.
[protected]/ [protected]@gmail.com

I want my amount back the food is very unhygienic and the food quality is very bad after eating half slice i have been vomitted and iam suffering stomach ache and there is no proper response from swiggy and they are saying sorry and unable to talk with customers properly and asking please be patient is this way u treat customers i lost my amount and feeling unhealthy after eating half slice pizza, i will complain about this issue further if my amount not refunded.

Dear sir,

I didn't received below refund amount from the below id from swiggy. Didn't get proper response from customer for last 2 months. Got reply from swiggy always system error. Transaction id and order id:- order id :- [protected] order id:-[protected] order id:- [protected] transaction id:[protected] is it possible to file a case against swiggy?

Regards
A. Jude

I tried making a transaction for 490 which said failed from the swiggy end. But money was debuted from my account. The order number is [protected]. It has been more than 16 days and i still have not got the refund. Swiggy refuses to provide any contact details of the payment gateway as well. All i get from the chat is standard answers sayin the feedback will be conveyed to the relevant department.

Order no;-#[protected]
Above order was made on 29-sept-2019. Payment was initiated through hdfc bank net banking for rs. 213/- to razpswiggy, amount of rs.213/- was immediately deducted from my account at hdfc bank. Sweggy informed that payment was not successful and amout will be refunded with in 5 to 7 working days. Till to day i have not received the refunded amout.
I made spot cash payment on delivery of order.

#[protected]

This order was placed on friday (11th october) around 8.45 pm and i have not got any update till 9.30 pm and when i tried to chat with swiggy by 10.18 pm the order was marked as delivered.

But as per the assigned person dinesh, he said it was food issue and he has not delivered food.

I need an explanation for this and my refund for this order.

Hello,
I want to inform you that one of swiggy executive riding a scooter too fast dashed my car and my car got damage, i took his contact number couldn't take his photo..[protected] his name was mahendra pal singh rajpurohit..
I request your goodness to look into the matter and provide me the compensation.. Otherwise i will have to file and fir in police station..

After waiting for more than 1.5 hours for an order delivery, when called to the delivery boy he says since you didn't pick up the phone i didn't deliver so you will have to wait for another half hour!!! I had the phone with mw the entire time and was continuously tracking him on the app. He didn't even come in my area. When complained to the customer care, they say we are sorry we will cancel your order!! I didn't call you to cancel my order. I called you to take care of this issue and provide me food!! I could have cancelled an hour back on my own!!! Not the the of service i am paying money for!